Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We want my info removed from ***************************************** Finder site. I want them to NOT SELL our personal information. This is our second request to have our information removed from the site and all of their subsidaries. There are actually 5 separate listings (Please see attached letter). We have been the victims of identity theft and and are attempting to stop unethical data brokers from selling OUR PERSONAL INFORMATION.

  

  Business Response

  Date: 10/23/2024

  Dear **** *****,
  

  This response is in regards to the consumer complaint from ******* and *******************, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  Please note that Intelius is not affiliated with ***** and if they would like their information removed from the ***** website to contact them directly.
  

  We have removed the report for ******* and ***** ****. The removal process takes between 24 - 48 hours to be completely removed from our website. 
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:10/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to remove my information from all of their websites. Their 'opt out' option conviently does not work for anyone for months. I have followed all the legal steps to get my information removed from all of the web pages they manage. I need Intelius to remove my information off their website. I have my information being monitored by personal data protection and I was notified that Intelius was selling my info on the Dark Web. I will not provide any information since they are selling my info on their website. All i need is for them to remove my information all their websitess immediately.

  

  Business Response

  Date: 10/14/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******* ******, ID# ********.
  
  Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* linked here, ************************************************ allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  Unfortunately, it doesnt look like Ms. ****** has started that process. We require her to use the ****************** so that we can responsibly match her information with a corresponding record and validate her identity. This ensures that only Ms. ****** has the ability to control the visibility of her  information on our website.
  
  Her request to remove his  information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

  Customer Answer

  Date: 10/17/2024

  people connects ' opt out' option is not functional or working in order to submit the removal request. any attempts to contact and make this process seamless is thrawarted by their lack of transparency to remove oneself from their database.  

  The other issue is the timeframe it takes to remove oneself from their database. 

  

  Business Response

  Date: 10/18/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******* ******, ID# ********.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* linked here, ************************************************ allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.

  Unfortunately, it doesnt look like Ms. ****** has started that process. We require her to use the ****************** so that we can responsibly match her information with a corresponding record and validate her identity. This ensures that only Ms. ****** has the ability to control the visibility of her  information on our website.
  
  Her request to remove his  information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including ***************, Intelius.com, ********************, and USSearch.com.
  
  If Ms. ****** is having issues using our suppression tool, please have her call our customer service department at ************ or email us at [email protected] with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:10/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to request the removal of my personal information from Intelius. They are listing my name, address, email, and numbers (including those of family and friends) on the following pages:************************************************************************************************************* respectfully ask that Intelius remove my info as soon as possible.Thank you

  

  Business Response

  Date: 10/14/2024

  Dear Madi Posey,
  

  This response is in regards to the consumer complaint from Mary Hughes, ID 22407047.
  

  Intelius’s information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the phone reports for Mary Hughes. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at 888-245-1655 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday – Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 10/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22407047, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Mary Hughes
  
   
  

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in May of 2024, I received a charge of $1.01 from a company called Intelius. 3 weeks later I was charged 4.99 but my bank declined the charges. July I was charged $***** and again $***** in August. I did not know this company nor did I ever use this company for anything. I called the 877 number online for Intelius and told them I did not request services from them, nor had I in the past and informed them I wanted my money returned. That's when it started...Every 3 days my bank account was hit with a request from Intelius for $*****. and 19 times they were denied. Last night I received a notification that Intelius was trying for the 20th time in a month to pull ***** from my account. I also received an email from them for the first time...telling me to update my billing info on line. 10 minutes later they finally succeeded in successfully stealing $***** from my account by changing the name of who was requesting funds with my same card information. This Company has already stolen my banking info once, so I blocked the company that was accessing my account, which was **********************. So someone changed the wording of the requesting party but used my bank info fraudulently to Steal more money from me! I know to most people, $140 dollars might not seem like a lot, but I am a disabled veteran and on a fixed income. I cannot afford to be Scammed this way. I never thought after being wounded in ***********, I would have to come home and still struggle to make it because now a business in my own country is stealing from me...please help if you can. Thank you for your time.

  

  Business Response

  Date: 10/10/2024

  Dear Madi Posey,
  

  This response is in regards to the consumer complaint from Robert Morrelli, ID 22405065.
  

  Under normal circumstances, when a user activates an account with Intelius, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership.

  Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does not enter their payment information, they will not be charged, and no membership will be created.
  

  In the event of proclaimed fraud, Intelius requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and the last charge is returned to the payment option used.
  

  This account has been cancelled and disabled, which will prevent any further use or access. The latest charge incurred has been refunded to the payment method used for enrollment in the service. 
  

  Please do not hesitate to contact our customer service department at (888) 245-1655 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday – Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has made my data publicly available, including all of my numbers and addresses, despite my legal requests for removal. The website clearly displays my information and prompts verification through one of the listed emails or phone numbers. However, they make it difficult to verify my identity and provide reasons to deny my removal request. I have verified my identity using multiple emails and the primary phone number listed, but I never received a text to confirm the removal of my data. I have emailed them to request the removal of my information, but my messages are being ignored. I expect they will continue to disregard my email requests and direct me back to the website. Additionally, the website appears to have insecure security protocols, making it risky to navigate and a potential source of malware. I am seeking assistance from an individual to help me with the removal of my public data.

  

  Business Response

  Date: 10/10/2024

  Dear Madi Posey,
  
  This response is in regards to the consumer complaint from Ryan Phillips, ID 22404356. 
  
  TruthFinder’s information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Mr. Phillips emailed us on October 7, 2024, seeking help to remove his public data. We responded and confirmed he'd already tried using our self-service tool but encountered validation problems. We asked for more information to proceed with his request but haven't received a reply. 
  
  In addition to the Record ID number that Mr. Phillips provided, we ask that he also please provide other email addresses, physical addresses, or phone numbers that he may have used to help validate his identity. That information will only be used to process his request.
  
  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice now I have used the companys services to do a name search or a reverse phone number searchI paid the $3.99 fee as required and this company submits and additional fee of $0.99 to my banka few days later it charges my account for ******* have no idea what any fee is beyond the $3.99 fee to use its servicesI opted out of the subscription for the one time search each time.Not only did I opt outthe information intellius provided was out of date by more than 5 years.I called the company numerous times to get a refundthey said they would give me a refund but what they did was try charging my credit card 33 transaction @ $3.99 each and two at $******** bank Clarity***** ***** shut off my card because they recognized a KNOWN FRAUDULENT transaction from INTELLIUSI spoke to the fraud department and they turned my card on later but refused all of the transactions with intellius for that day.The company has since refused to refund my money and is again pulling the same stunt with my most recent use of it services.This company is a scam who scam people into believing that they will be provided with accurate informationthis is false., a situation where people realy need to read its reviewsThis company uses false advertising and intentionally misrepresents and turns people into believing that they are only paying for a one time service and burying the subscription services into various other pages or steps one person need to complete prior to getting their information they requestCome on BBBactually try using the companys services and you will see its deceptive behaviordont just notify the company and actually stick up for consumers for once.I want a full refund of every dime Ive ever spent with this company and for bbb to give them the ** rating they deservedo your job BBB

  

  Business Response

  Date: 10/10/2024

  Dear **** *****,
  

  This response is in regards to the consumer complaint from ******* *****, ID ********.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose. 
  

  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ******* ****** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 10/10/2024

  I partially accept the businesses respond I/E returning my money
  

  the business DOES NOT make it obvious to the consumer about the things they are signing up for or the charges they will receive.

  that Much is obvious by its use of shifting pages and deceptive marketingif someone wants a reverse phone number search and pay $3.99 why is there a need to have them respond to 7 other pages., why not list everything on page ( 1 ).have them sign it then give the information they requested?

  I will tell you why., because you want people to think that its the process to giving you the informationyou then hide the finalities in the terms of service were you know only a small fraction of society will actually look at them and then leave them surprised when they see charges of up to $59.99 a month on there credit cards

  I mean this is literally the #1 complaint against this company and the SEC & BBB just let it go on and on and on WHYits against the law!
  

  a respectable company would clearly articulate its fees prior to any disclaimer and processing of feesbut its obvious that this company isnt respectable

  BBBDo your jobs.

  

  Business Response

  Date: 10/10/2024

  Dear **** *****,
  

  This response is in regards to the consumer complaint from ******* *****, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  As stated before, we have cancelled all memberships and refunded ******* ****** account back to the payment option used to enroll, and no further charges will be incurred. 
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:10/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enrichment of the company using unauthorized, private information.They have created a broken opt-out system to deter/exhaust anyone who attempts to remove their private information.I suspect there are civil laws being broken, including HIPAA and state privacy law.Personally, I feel this company has no interest in protecting domestic violence victims such as myself.

  

  Business Response

  Date: 10/14/2024

  Dear Madi Posey,
  
  This response is in regards to the consumer complaint, ID# 22401460.
  
  Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our Suppression Center, linked here, https://www.intelius.com/privacy-center/ allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  Unfortunately, it doesn’t look like the consumer has started that process. We require them to use the Suppression Center so that we can responsibly match their  information with a corresponding record and validate their identity. This ensures that only the consumer has the ability to control the visibility of her  information on our website.
  
  Their request to remove the  information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at 888-245-1655 with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5th, I checked my account with the bank. I am a 60 year old widow trying to survive on my disability. I have a ridiculous budget. This action has caused me $137.00 in overdraft fees. PLEASE give me a phone number or anything so I can get this money refunded.

  

  Business Response

  Date: 10/14/2024

  Dear Madi Posey,
  
  This response is in regards to the consumer complaint from Cynthia Hall, ID# 22401176.
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Ms. Hall’s expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at 888-245-1655 with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:10/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to remove my personal information from this website.Specified process failed, instead it's asking more info.All emails to address provided failed.

  

  Business Response

  Date: 10/07/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from **** Y ******, ID: ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate **** Y ******** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms*. 
  
  **** Y ******** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
  
  * Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  
  Sincerely,
  
  Intelius Support
  
  

  Customer Answer

  Date: 10/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:09/29/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I opted out of Intelius last year, but just saw my number and address was on ****** again. Can my data please be removed? It is located at:********************************************************** regards,******

  

  Business Response

  Date: 09/30/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ****** ******, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the phone report for ****** ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 09/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******