Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Instant Checkmate has 5 locations, listed below.

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  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has come to my attention that organizations that receive a commission from the ***** Governor are using 3rd party background checks for applicants. This is not proper background check and therefore disqualifying applicants that have a clean record that was properly expunged, and being discriminated against with false information. These organizations need to be required to perform proper TCIC, NCIC checks, and get rid of incorrect information on their sites. People still use these sites not knowing the difference between a proper accretited background service. Below is a few of the company names, along with the disclamer. The ******************* ************ Instant Check Mate These sites hide behind a disclamer,The information provided by this report has not been collected in whole or in part for the purpose of furnishing consumer reports, as dexned in the ***** Accordingly, you understand and agree that you will not use any of the information you obtain from this report as a factor in: (a) establishing an individuals eligibility for personal credit, loans, insurance or assessing risks associated with e;isting consumer credit obligations- (b) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals)- (c) evaluating an individual for educational opportunities, scholarships or fellowships- (d) evaluating an individuals eligibility for a license or other benext granted by a government agency or (e) any other product, service or transaction in connection with which a consumer report may be used under the **** or any similar state statute, including, without limitation, apartment rental, check cashing, or the opening of a deposit or transaction account.

  

  Business Response

  Date: 06/06/2023

  Dear ************************************ 
  
  This response is in regards to the consumer complaint from *********************, ** ********.
  
  Instant Checkmate is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than personal use. A thorough investigation is conducted after an account is suspected of being in violation of these terms.
  
  In the event of a proven violation, the account in question is disabled from further use, all memberships are cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for this service and I cant log back into my account!

  

  Business Response

  Date: 06/01/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have located their account activated with the email address ************************ instead of ************************ and using their PayPal account.
  

  In order to access the services and obtain a report, they must first log into your account by going to instantcheckmate.com/login. Their username will be the email address used to create their membership, and the password is the one they entered upon creating their account. If they do not recall their password, please click the Forgot My Password link on the login page or contact us so that we may reset their password manually. 
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is Instant Checkmate Inc. They have made multiple withdrawals from my husband's PayPal account without permission. We signed up for their service and then cancelled almost immediately because the one report we tried to obtain did not provide even the information we were already aware of for the individual we researched, in fact it provided us only information for a completely different person. They have my personal email listed as an account but somehow used my husband's PayPal account which is under his personal email. I have an initial email of an account created, a second email the same day from them for a first month's confirmed payment, an email password reset from 16 days later when we canceled, and then nothing until the email I got yesterday confirming the cancellation because we found out and contacted PayPal, our bank, and Instant Checkmate. They never emailed invoices, receipts, any type of "account info", or even marketing material after we canceled for any sort of account. Instead they just kept submitting invoices to PayPal. It's like they wanted to remain as unseen as possible while still accessing our funds. Even though their response to another complaint I reviewed on BBB said "Customers are sent a confirmation email for any orders placed on the site." My husband never uses his PayPal account and only uses his personal email for the purpose of his Apple ID, so we were completely unaware. They've made a total of 20 different unauthorized withdrawals!

  

  Business Response

  Date: 05/25/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***** And ***********************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We can confirm that there has been a dispute regarding the charges associated with the account in question, resulting in a chargeback. According to our records, it appears that the account is currently in dispute with their financial institution. In this case, we recommend that they reach out to their financial institution directly to address any concerns they may have regarding a refund. 
  
  We are also able to verify that the membership has been cancelled and disabled, and there will be no additional charges applied. Additionally, as a result of the dispute, this account will be inaccessible going forward.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:05/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not remove a name of person I looked up. I opted out to remove all my information over a year ago. Yet, the name is still there. It doesn't make sense because all my other information has been deleted. The name is **************************************. It comes up something important to me. When I clear it, it still comes back. Can you help me with this? Thank you. *************************

  

  Business Response

  Date: 05/25/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only. Please keep in mind that we do not remove *** offender location data and that your name could still appear as a possible relative or associate in another individuals background report.
  
  We understand that ****************** has chosen to suppress her public data information on the Instant Checkmate website but the person she looked up is still showing despite her not having an account. To better understand her issue, we ask that ****************** please provide any links or screenshots of the information that she is seeing. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:05/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has my personal information plastered on the internet for anyone to see without my permission. It is extremely dangerous and I would like it removed permanently. I have tried the Suppress feature and it does not work. It should be against the law to post a person's address, or any other personal information without their knowledge.

  

  Business Response

  Date: 05/14/2023

  Dear ************************************ 
  
  This response is in regards to the consumer complaint from *******************************, ID ********.
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have suppressed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 05/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is instant checkmate inc. They have made multiple withdrawals from my PayPal account without permission. 1 payment April 4th, 2023, on the amount of $35.12. 2 payments may 5th. The first for $35.12 & the second for $3.99. Yet another for $35.12may 6th, 2023. This is a real problem. What must I do?

  

  Business Response

  Date: 05/14/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  As a courtesy, we have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:05/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the process to suppress my personal information using the "suppression tool" on their website, but after waiting much longer than their suggested 48-hour waiting period, I can still easily find a page on their website with my personal information by Googling myself. This is not an issue with the website being cached by ******* the information still appears when I go to the Instant Checkmate website itself. I have been in contact with the Instant Checkmate customer service team for about 2 weeks now, going back and forth over email about a dozen times. All of their email replies appear to be copied from templates and ignore all of my previous messages despite the fact that I am replying within the same conversation. They repeatedly ask for the same information, assure me that they have already removed my record, and that I only need to wait 48 hours to see that it is removed. This is very poor customer service, and their failure to suppress my personal information upon my request is a violation of their privacy policy.

  

  Business Response

  Date: 05/16/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********. 

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 05/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:05/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  please remove me *********************************************************************************

  

  Business Response

  Date: 05/15/2023

  
  Dear *********************************** ,
  
  This response is in regards to the consumer complaint from ***********************************, ID ********.
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ***********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 05/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a background check for my daughter and paid all fees and never received the background check. I have emailed them a total of 12 times and they will not return any of my contacts. My number with them is *********. If they cannot give me the report, please refund my money.

  

  Business Response

  Date: 05/05/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from None ********, ID ********. 
  
  To access the account, members must visit www.instantcheckmate.com/login, enter the email address used to create the account, and enter the password chosen when the account was purchased.
  
  Here are some suggestions to consider if a member is possibly having trouble logging into their account or gaining access to the requested reports:
  
  1. Try refreshing or restarting the browser
  2. Make sure the browser is up-to-date
  3. Make sure cookies are enabled
  4. Be sure to occasionally clear cache and cookies by visiting the devices' browser history 
  5. We also recommend turning off any VPNs or firewalls that could be affecting certain websites
  
  We have also refunded Mr. ********* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:05/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information is listed on their website without my permission. Not only is the information partly incorrect - it puts my life in grave danger! I am a retired police officer and many threats have been made towards me during my career! I am requesting your help in getting this matter resolved. They offer an "opt-out" link and state they will send a link to your email to do so. This is obviously a scam - you never receive a link or response. **********************************************************************************

  

  Business Response

  Date: 05/04/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************** ******* ** ********.
  

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *************** ******* The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 05/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************** ******