Complaints
This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 209 total complaints in the last 3 years.
- 50 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Has stopped responding to my requests and refuses to remove publicly displayed private and personal email address from this link. They do NOT have my permission to display my email address publicly to be harvested by spam bots and fraudsters.***************************************************************************
Business Response
Date: 05/05/2023
Dear ***********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
Instant Checkmates information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for ***** (****) *******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportInitial Complaint
Date:04/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The issue I am having involves the website: www.instantcheckmate.com. My grandmother passed away in April of *********************************************************************** their public search results. Her info on their website is as follows: ****************** **** Age 95 *******, **. I spoke with company on the phone to have her removed from their platform, and they have not removed her information. Everyone has the option to suppress their information on their website. I need assistance with getting my deceased grandmother's information suppressed and off this website which is very invasive. I appreciate your help with this request. Regards,******* ****Business Response
Date: 04/27/2023
Dear ***********************************,
This response is in regards to the consumer complaint from ******* ****, ID ********.
Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for ******* ****. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportCustomer Answer
Date: 04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ****
Initial Complaint
Date:04/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notification from my Identity Protection provider back in the fall that my information was on this website. It sparked me to look into this website and all similar websites. I reached out to them all to request my information be removed. I specifically remember completing the Suppressing Tool on Instant Checkmate's website. I also spoke to someone in their so-called customer support department. Today, I received another notification from the same provider along with Experian stating my email address and password were listed on the site again - leaving me vulnerable to identity theft, possible account takeovers (hacking), and increased spam messages. I do not trust nor do I feel comfortable completing the Suppression Tool again. I just want all my personal information removed from this site permanently. It baffles me how they are getting away with this especially if they have people's passwords. This site and all like it should be ILLEGAL especially in today's Privacy Protection day and age.Business Response
Date: 04/25/2023
Dear ***********************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
Our response to the security incident and the most recent information regarding our security protocols can be read at ***************************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.
Additionally, we understand that **************** would like to delete any ********* ********************** maintains for her. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.
To exercise this right, **************** can visit our ************** at *****************************************************. In the middle of the page he will see a section titled Right to Delete with instructions. **************** should enter the email provided to Instant Checkmate when creating her account and click Delete My ********* to begin the process.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportCustomer Answer
Date: 04/26/2023
First of all my name is not ****************! Secondly, I do not have a ********* Account. I have never purchased or created an account with **********************. It appears they copied and pasted a pre-selected response. My name is *********************** and my complaint is about my personal information being on their website without my knowledge or request. I was informed by Experian ID Protection and McAfee ID Protection that they were displaying information about me, more specifically my email and password on the dark web. I do not feel comfortable with using the Suppression Tool listed on their site because it asks for your personal information that they already unethically have then requires you to click on a link and agree to user terms that I do not agree with. They also have the nerve to list a privacy statement but ironically that's the issue - they are violating my privacy along with many others.Business Response
Date: 04/26/2023
Dear ***********************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
The ************** allows her to delete specific ********* that ********************** collects and maintains about its users, such as information users provide to ** when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.
To exercise this right, **************** can visit our ************** at *****************************************************. In the middle of the page she will see a section titled Right to Delete with instructions. **************** should enter the email provided to Instant Checkmate when creating her account and click Delete My ********* to begin the process.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportCustomer Answer
Date: 04/28/2023
I DO NOT HAVE A USER ACCOUNT.Initial Complaint
Date:04/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to suppress my data but received an api error. No one was able to explain or respond to the issue. Please rectify and remove my info.Business Response
Date: 04/25/2023
Dear ***********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportInitial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received alert from credit monitoring company that someone created and account using my name, phone number and a similar email account on instantcheckmate.com I have never used instantcheckmate.com nor have I ever authorized instantcheckmate.com to have access to my private information even if they consider to have obtained this information from public sources.I want ANY AND ALL information surrounding me removed from your site immediately as it is a breach of my privacy and rights. I am filing this BBB complaint to create a paper trail to file legal charges against your company and all related providers if this request is not COMPLETELY honored, pursuing relief of damages to the full extent of the law and NOT limited to any time in the future if my personal information is listed again in any of your website(s), and affiliates. PERMANENTLY SUPPRESS, DELETE AND REMOVE (INCLUDING NOW AND ANY FUTURE DISCLOSURE, OR ELSE) ALL OF MY PERSONAL INFORMATION FROM YOUR WEBSITE, INCLUDING ALL AFFILIATED WEBSITES AND DATA BASES WITHIN. ACCORDANCE WITH LOCAL AND INTERNATIONAL PRIVACY AND SECURITY ***S. LACK OF CONFIRMATION WILL PROMPT INICIATION OF LEGAL PROCESS TO THE FULL EXTENT OF THE *** AND FOR THE MAXIMUM AMOUNT OF REPARATIONS DUE TO MY PERSON AS RESULT OF DAMAGES BY IDENTITY THEFT BROUGHT ON BY YOUR COMPANY'S ILLEGAL ACTIVITIES AND DISCLOSURES. FOR ALL THE LEGAL PURPOSES THAT THIS REQUEST MAY SERVE, CONSIDER YOURSELF DULLY WARNED.Business Response
Date: 04/19/2023
Dear ***********************************,
This response is in regards to the consumer complaint from *******************, ID ********.
Regarding the data security incident, you can find our response and the most recent information regarding our security protocols here, ************************************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.
This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.
To exercise this right, Ms. *** can visit our ************** at *****************************************************. In the middle of the page, she will see a section titled Right to Delete with instructions. ********** should enter the email provided to Instant Checkmate ****************** when the account was created in 2015, and then click Delete My ********* to begin the process.
Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportInitial Complaint
Date:04/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I used Instant Checkmate to perform a one time only background check. Since then over 3 years ago I have been charged ***** a month for 3 years for one background check performed. I have tried to call and cancel on numerous occasions and they have not been able to cancel my account. Its extremely frustrating and a deceptive company.Business Response
Date: 04/18/2023
Dear ***********************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded ******************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportInitial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying for over a year to get this website to remove my personal email address of ***************** that they have falsely listed as a contact for someone named *************************** at ***************************************************************. I am not this person and I have never even heard of her. ref: ******************************************************************************* They refuse to do so and now my address is being targeted by spammers because they have it listed on thier site and claiming it belongs to someone I have never heard of. When I try to junp thru the removal process hoops their site rejects it stating my address is not on there but it CLEARLY is.Business Response
Date: 04/13/2023
Dear ***********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportCustomer Answer
Date: 04/13/2023
That is what I was told last year as well. I prefer to wait to see if they indeed honor this latest attempt to get them to remove my personal information that they have incorrectly posted under the name of some stranger.Business Response
Date: 04/14/2023
Dear ***********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. If they are able to locate any other results corresponding to them on one of the sites, please send a screenshot of that result and email it to us. Also, please provide other email addresses, physical addresses, or phone numbers that they may have used to help validate their identity. That information will only be used to process their request.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportCustomer Answer
Date: 04/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. After a year of requests and complaints the website finally removed the inaccurate information from their website that exposed my personal information which was incorrectly assigned to an unknown party. It was disappointing that it took a complaint to the BBB to get this matter resolved but the email addresses have been removed. I will continue to monitor the data to ensure the inaccurate information does not reappear.
Regards,
*************************
Initial Complaint
Date:04/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Instantcheckmate continues to publish personal information which compromises and jeopardizes me, my family, and young children. The company refuses to give the name(s) of investigators.Requests have been made on more than several occasions to instantcheckmate.com to remove any and all information that they publish regarding the request about my personal information and public account. The company and the information support criminals with the intent to commit a child abduction. Information is not accurate and support, it leads to deception or incomplete disclosure in research deliberately given false information about some aspect of the research.Business Response
Date: 04/09/2023
Dear ***********************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
In order to suppress ********************** publicly available information from appearing on Intelius.com and related people search sites, they can access the Suppression Tool, ***************************************************************; They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use.
If they are separately looking to exercise rights they may have under applicable state data privacy laws, they can visit the *************** *****************************************************. Those rights apply to your ********** such as information users provide to us when they create an account with us, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportInitial Complaint
Date:04/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like my information removed from this page.Business Response
Date: 04/09/2023
Dear ***********************************,
This response is in regards to the consumer complaint from *****************************, ID ********.
Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
In order to suppress ********************** publicly available information from appearing on Intelius.com and related people search sites, they can access the Suppression Tool, ***************************************************************; They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use.
If they are separately looking to exercise rights they may have under applicable state data privacy laws, they can visit the *************** *****************************************************. Those rights apply to your ********** such as information users provide to us when they create an account with us, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate SupportInitial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to use the supression tool in your website, however it's made purposely difficult so it is never successful. Emails with screenshots of my personal information are being discarded and I am not being given resolution. My information has yet to be removed. I want ANY AND ALL information surrounding me removed from your site immediately as it is a breach of my privacy and rights. I am filing this BBB complaint to create a paper trail to file legal charges against your company and all related providers if this request is not COMPLETELY honored, pursuing relief of damages to the full extent of the law and NOT limited to any time in the future if my personal information is listed again in any of your website(s), and affilitates.PERMANENTLY SUPPRESS, DELETE AND REMOVE (INCLUDING NOW AND ANY FUTURE DISCLOSURE, OR ELSE) ALL OF MY PERSONAL INFORMATION AS SHOWN IN ATTACHED SCREENSHOTS FROM YOUR WEBSITE, INCLUDING ALL AFFILIATED WEBSITES AND DATA BASES WITHIN. ACCORDANCE WITH LOCAL AND INTERNATIONAL PRIVACY AND SECURITY ***S. LACK OF CONFIRMATION WILL PROMPT INICIATION OF LEGAL PROCESS TO THE FULL EXTENT OF THE *** AND FOR THE MAXIMUM AMOUNT OF REPARATIONS DUE TO MY PERSON AS RESULT OF DAMAGES BY IDENTITY THEFT BROUGHT ON BY YOUR COMPANY'S ILLEGAL ACTIVITIES AND DISCLOSURES.FOR ALL THE LEGAL PURPOSES THAT THIS REQUEST MAY SERVE, CONSIDER YOURSELF DULLY WARNED********** ******************, LLCBusiness Response
Date: 04/07/2023
Dear ***********************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate Support
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