Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Instant Checkmate has 5 locations, listed below.

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• 

  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has already been fined by the *** for $525,000.00. I am writing to confirm they are continuing to offer a deceptive / misleading product. They offer you a month long product - meaning one time. I was charged $36.95 and $5.99 very much under the impression this would be a one time charge and it absolutely was not. I was just monitoring for charges on my credit card that I didn't authorize and found a monthly subscription to this company that I absolutely did not agree to on the front end. They use words like month long - NOT MONTHLY. Even their receipt at the top in big bold letters states "Month" - not monthly - which I attached. The only way I found out was after I called their billing department and they say "oh yeah you agreed to our terms which state it's a subscription" - this is critical part of their product and should not be in tiny font at the bottom - if a product is going to be charged as "subscription" that should be made extremely clear to the customer. This is bait and switch and poor business. This company needs to be shut down!

  

  Business Response

  Date: 10/10/2022

  Dear *******************************,
  
  This response is in regards to the consumer complaint from *******************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to **********************************. 
  
  After further review, I have verified that ******************** cancelled her account online on October 3, 2022. As a courtesy, we have submitted a total refund amount of $128.82 back to ************************ financial institution for all recurring charges. Please allow them 3-5 business days to post the refund back to the account.
  
  Do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:09/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried the service today. Sept 17, 2022. I paid $29.04 for a membership, which I was led to believe included free reports, and then another $4.28 for the report. The only information I was looking for, was a marriage date. That's it. I already had name of spouse, addresses, phone numbers, employment (which the correct employment is NOT in the report). This company said it would get marriage details. When I finally got the report, the marriage date was blank. No information at all. So the ONE THING I WANTED, and was willing to pay for, I DID NOT GET. This report was not accurate and missing the info that I paid for. I don't know what the refund policy is, because they are not open for customer service on the weekends. But I Do Want A Full Refund. That's the resolution I want.

  

  Business Response

  Date: 09/19/2022

  Dear *******************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report. Different states have different laws regarding marriage and divorce records, and so at times, this can also affect the availability of our data.
  
  As a courtesy, we have refunded **************' account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 09/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  
  Regards,
  
  ***********************
  
   

  
  

• Initial Complaint

  Date:09/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 29 I paid $13.41 to access the record of an old friend. Instant Checkmate had sent an email stating this was available to view. It was not. They have no record for the person. Unethical and little different than a time consuming fraudulent scam, not only do I want my money refunded, they should be investigated.

  

  Business Response

  Date: 09/06/2022

  Dear *******************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
  
  I can confirm that Mr. ****** subscription has now been cancelled, and as a courtesy, we have refunded his account back to the payment option used to enroll, and no further charges will be incurred. Additionally, we will reach out to ************** directly to provide him with the reports he was trying to access. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 09/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promised to provide me true and accurate results on my searches. I paid for 2 different subscriptions through them and my searches returned with no data found and/or inaccurate data on the people I searched for. Addresses that were not correct were listed as well as jobs, phone numbers and associates. I have requested a refund and have not been given a response!!

  

  Business Response

  Date: 08/29/2022

  Dear *******************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
  
  We have refunded ****************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  https://www.instantcheckmate.com/people/***********************/This website lists contributes to providing patients having the home address to vulnerable family members and poses a threat to safety. I have contacted them and the profiles still remain online. https://www.instantcheckmate.com/people/***********************/

  

  Business Response

  Date: 08/15/2022

  Dear *******************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We are unable to locate a report for ****************. The link that was provided no longer leads to her information. However, we want to ensure that we have removed the information to her satisfaction. If **************** continues to see her information on our website, we ask that she please provide us with additional links or screenshots of what she is seeing. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:08/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12/2022 I desired the military records on my deceased father who spent 40 years in the army, air force and reserves finishing as a colonel. An internet search indicated that this information could be provided by: Instant Checkmate, **************** http:****************************************************************** I signed up to receive them via the following transactions using PayPal:Transaction ******************* Invoice ***********$28.70 Transaction ******************* Invoice ***********$4.23 The report that I received had ZERO information on my fathers military record. So, I feel that the company was fraudulent in promising but not providing the records. I have requested as best I could a refund but I am not sure that I was successful in this effort. Any help that you can provide would be greatly appreciated.

  

  Business Response

  Date: 08/15/2022

  Dear *******************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
  
  We have refunded ****************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 08/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have been a paying customer to ********************** and the other company they own *********** for a few months. They both have an option to pay a fee for unlimited background checks, email and phone reports. I had No idea they are sitting their monitoring reports that their customers are pulling, until one night i was doing some research and ***********************************, kept sending me reports. I would delete them and she would send them again. Then she sent another one so I thought maybe she was trying to send a message, so I read it. It seemed like she was telling me where he was, I was out so I decided to drive over there. It was a fraud because it wasnt *****, but instead there were a couple of cars that she obviously had sent there, they followed me going pretty fast, then I was able to lose them briefly until I had to stop for gas. At this point a dark car with dark tinted windows came driving over to where I was pumping gas. I could not see inside bc the windows were so dark, but I definitely got the impression the driver wanted to intimidate me. He was driving some sort of coupe maybe a ****** or ****** I called ***** that night and told him what she was doing. Also she is partners with telecom and which she and all of her friends were calling my phone anywhere from ***** times per day. I have had my number changed because of this. Then she started having them call my work. Now they have locked both of my accounts with Instant Checkmate and *********** based on the fact that she doesnt like me. I would like a full refund of the monthly unlimited fee that have been paid to Instanr Checkmate and *********** since they own both companys and they have both accounts looked. It says Unlimited so they are doing this as harassment tactics. Also they are violating the ******* Telecommunications Act which I just filed those complaints and hired a lawyer to *** them. I am Requesting they either unlock my accounts ASAP or issue a refund for the fees.

  

  Business Response

  Date: 08/16/2022

  Dear *******************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  Instant Checkmate is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. As such, from time to time our system automatically flags accounts with suspicious or unusual use. Our system automatically flags these memberships for review and we put extra precautions in place, such as locking an account to help keep our customers safe.
  
  Our records do not indicate that ****************** Instant Checkmate account was ever locked or disabled. We ask ************** to contact ***********'s customer support in order to resolve her issue.
  
  We have refunded Ms. ****** account back to the payment option used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Instant Checkmate Support