Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm reaching out because I noticed a charge from your company (ICM*INSTANTCHECKMATE) on my account from November 2024 - August 2025, monthly at the rate of $35.47 totaling to $354.70. I did not resubscribe to your service, and my account should not be active.This charge was unauthorized, and it appears the account was reinstated without my consent. Please cancel the account immediately and issue a full refund for the recent charge. I would also like confirmation that my account will not be charged again moving forward.This kind of unauthorized billing is especially concerning given the **** recent enforcement action against Instant Checkmate and its related services. As youre aware, in 2023 the *** accused your company of misleading users about the accuracy of background reports and violating the Fair Credit Reporting ****** addition, there are new consumer protection laws now in effect, including:* The **** updated Click to Cancel rule, requiring that cancellation be as easy as subscribing, and that companies obtain clear, affirmative consent before renewing subscriptions.* Californias updated Automatic Renewal Law (effective July 1, 2025), which requires clear opt-in at signup, reminders before renewals, and an easy, direct cancellation ********* asking for the following:* A full refund of the unauthorized charges totaling $354.70.* Immediate and permanent cancellation of the account and my data.* Written confirmation that no further charges will occur.If this isnt resolved promptly, I will consider filing formal complaints with the ***, my state attorney generals office, and relevant consumer protection agencies.

  

  Business Response

  Date: 09/03/2025

  Dear Ms. **************** are writing in response to Complaint ID ******** filed by ******** *******.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are disclosed before submitting payment information, and each user must check a box agreeing to those terms before being charged. Our billing terms are explained on our registration page and in our Terms of Use. Customers are also sent a confirmation email for orders placed.
  
  Our records show Ms. ******* opened her account on October 12, 2021. The account was canceled on May 24, 2022, due to payment failure. On October 30, 2022, the account was reactivated with new billing details but was canceled on January 9, 2023.
  
  On November 20, 2024, the account was reactivated a third time by Ms. ******* with new billing details. From that date, the membership remained active and was used through June 28, 2025. We do not have a record of any cancellation requests.
  
  Per Ms. ******** request, we have canceled her account and provided her with a courtesy refund of her last month of membership fees in the amount of $35.47. This refund has been issued to the original payment method. No further charges will occur.
  
  If Ms. ******* would like to delete her user data from our systems, she should click **************** Privacy Rights on the website footer and follow the instructions under the Right to Delete link. Deleting ********* will delete her account from our systems. Please note, we may retain some information as required to combat fraud, enforce billing agreements, provide evidence in legal matters, or as otherwise legally permitted.
  
  If you have additional questions, our customer service team can be reached at ************, Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 08-11-25 I requested a report from Instant Checkmate a subsidiary of People Connect and they charge me $35.47. The report they sent did not include traffic and criminal complaints as promised and I know they exist. They then wanted to charge me another $5 supposedly refundable to speak to them about their deceitful practices, which I did not pay. In reviewing this company's history I learned they paid $8.5 million in settlements for their deceitful practices. They have many many complaints about them yet the BBB rates them as A+ which is almost laughable if it wasn't so frustrating. By them having this inaccurate rating it encourages potential customers to use them. Now they have all my personal info including my credit card info which I want removed from them plus I want the charge canceled. I know that the Maine BBB is very credible and would like action regarding their rating. It is certainly false considering all the complaints and suits they have had. Please help in this matter, in hopes it will prevent many others from being scammed. Thank you for you consideration and anticipated action regarding this matter.

  

  Business Response

  Date: 08/12/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** *******, Complaint ID ********.
  
  We understand how frustrating it can be when a report does not meet expectations. We have confirmed that Ms. ******* membership has been canceled and a full refund of $35.47 has been issued back to the payment method used at enrollment. No further charges will occur.
  
  We also want to clarify that there are no fees to speak with an Instant Checkmate representative. We are unsure what Ms. ******* is referencing regarding a $5 refundable charge to speak to them about their deceitful practices, as this is not a practice of our company.
  
  Instant Checkmate compiles reports using publicly available information from government agencies, commercial data providers, and other public sources. As stated in our Terms of Use:
  
  "Due to the nature of public record information, the public records and commercially available data sources used in the Background ******************** may contain errors. *********** is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. The Background ******************** are not the source of data, nor are they a comprehensive compilation of the data. Before relying on any data, it should be independently verified."
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before payment is submitted, and each customer must check a box agreeing to these terms before being charged.
  
  If Ms. ******* has any additional questions, our customer service team is available at ************, Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 08/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribe to ********, which is a company that ensures their clients personal information is removed from all data brokers and companies such as InstantCheckmate. ******** was not successful in doing so with this company because InstantCheckmate does not allow third party requests for removal, they only accept requests directly from the consumer. I have tried several times to make this request through email, however, I have just been ignored. I am simply asking that my personal information be removed. For personal reasons I dont need to share, I cannot have my information out for public consumption and it is within my right and within the law, to make this request.

  

  Business Response

  Date: 07/31/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ********, Complaint ID ********.
  
  Instant Checkmate compiles publicly available information from government records, commercial data providers, and other public sources. While we cannot alter or remove individual records from a report, we do offer the option to suppress the full background report from appearing on our platform.
  
  We want to clarify that we did receive Mr. ********* email and responded with a request for additional information in order to locate and validate the appropriate record. Our Customer Support team is closed on weekends, but we make every effort to respond to all inquiries promptly during regular business hours. At no point was Mr. ********* request ignored.
  
  Based on the details provided in this complaint, we were able to locate and validate the record and have suppressed the background report from ************************** and affiliated people search sites, including ***************, ************, and ************.
  
  Please note, this suppression applies only to our platforms and does not affect the availability of similar information on other public or third-party sites. Additionally, certain details may still appear in connection with others' reports (e.g., as a possible relative) or in government-based listings such as *** offender registries.
  
  For further questions, our ************* team is available at ************, MondayFriday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted suppression requests on multiple dates for my personal information available on their public site. Was assured multiple times that my information had been suppressed. My address, age, family members and other personally identifiable information remains available on the site. There are multiple matching records relevant to me on this site and they only suppressed one of them from what I can tell, not all of them. Requests submitted on July 22nd, 23rd, and 26th and was either told the record couldnt be found or that it was already removed. I still see the record even today publicly on the site. It is not a browser cache issue, I deleted my cache and even checked today for the first time on a new device. The site is not taking my lawful requests to suppress and remove my personally identifiable information seriously.

  

  Business Response

  Date: 07/31/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ********, Complaint ID ********.
  
  The information Instant Checkmate provides in reports is publicly available and compiled from various government agencies, commercial data providers, and other public sources. While we cannot remove individual data points, we can suppress entire background reports from appearing on our site.
  
  We appreciate Mr. ********* persistence in following up. Based on the information provided, we re-reviewed our records and were able to locate a second background report relevant to his request. As of today, both reports have been suppressed in accordance with our Terms of Use.
  
  This suppression applies across all people search sites within the PeopleConnect family, including **************************, ***************, ************, and ************.
  
  Please note, suppression from our platforms does not remove data from third-party sources or prevent appearance in other report features (e.g., relative listings or registered offender databases). We also recommend clearing your browsers cache and cookies. If the report still appears after clearing cache or checking on a new device, we kindly ask that Mr. ******** send us the direct URL of the page so we can investigate further.
  
  For any questions or follow-up, our ************* team is available MondayFriday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) at ************. Holiday hours may vary.
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a refund needed and I emailed them. They gave me the refund but cancelled my account. My subscription is paid through 8/10/25 and their email said I would have access until then. I called and they will not allow access through the paid period. Additionally, I did not want my account closed. I have been a customer for 10 years and had a fixed monthly rate that is now gone due to my account being cancelled. I've had to create a new account at a much higher monthly rate. I'm seeking a refund for the old account that they've cut off access to and for my new account to have the same rate as my old account. Or a credit on the new one and my old account reinstated. I cannot believe they canceled my account without my permission and will not reinstate it as well as keeping me from having access to my paid subscription for the next month. They were horrible on the phone. They said there was absolutely nothing they or a supervisor could do to help me.

  

  Business Response

  Date: 07/23/2025

  Dear Madi,
  
  We are writing in response to the consumer complaint filed by ****** *******, Complaint ID ********.
  
  Ms. ******* initially contacted our team from the email address ***************************** to dispute a $19.99 premium report charge. While she mentioned possible fraud, she also indicated she wished to keep her account active. However, because the request was processed as a fraud claim, we refunded the charge and permanently closed the account. This is standard policy to protect against unauthorized use.
  
  Ms. ******* followed up to express appreciation for the refund but requested continued access to her original account. Our support team explained that once an account is closed under a fraud designation, it cannot be reinstated, and access cannot be extendedeven if the membership was previously paid through a future date.
  
  Ms. ******* has since created a new account using the email address ******************** and enrolled in a monthly Unlimited Person Report Membership. She then accepted a discounted All Access Bundle offer, which remains active. As requested, we have also refunded $35.47 to the original payment method used during this new sign-up.
  
  We have reached out to Ms. ******* directly to confirm her intended use of our service. As outlined in our Terms of Use, our platform is intended strictly for personal use. It may not be used for any commercial, investigative, or employment-related purposes. We are working with her to ensure her use complies with these terms.
  
  If Ms. ******* has additional questions or would like to discuss this further, she is welcome to contact our support team at ************ or email us at *********************************** Were available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

  - Instant Checkmate Customer Support 

  
  

  Customer Answer

  Date: 07/23/2025

  I appreciate the response. My issue is that when they cancelled my account against my consent, I lost my lifetime locked in rate of $9.97/month. I will be satisfied if they will honor this rate on the new account I had to create. Calling them is useless. Ive tried this multiple times and their staff just says there is nothing they can do to help.

  

  Business Response

  Date: 08/07/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** *******, Complaint ID ********.
  
  We appreciate Ms. ******** continued feedback. Our records show she contacted our team to dispute a $19.99 charge and raised concerns about possible fraud. In accordance with our policies, the account was refunded and permanently closed. Once an account is closed under a fraud designation, it cannot be reinstatedeven if there was remaining time on the subscription.
  We understand Ms. ******** concern about the loss of her previous rate. After creating a new account, she enrolled in a monthly Unlimited Person Report Membership and upgraded to a discounted All Access Bundle. As a courtesy, we issued a full refund of $35.47 for the new account.
  
  It also appears a chargeback was submitted through her financial institution. As a result, the second account was automatically canceled and permanently disabled. We are unable to reactivate either account moving forward.
  
  Please be advised that Instant Checkmate is a public records search service intended strictly for personal use. Our services may not be used for employment, tenant screening, credit decisions, insurance underwriting, volunteer or household worker screening, or any other purpose governed by the Fair Credit Reporting Act (FCRA). While we are not certain this applies to Ms. ******** use, we include this reminder for clarity and compliance.
  
  If she has further questions, our support team is available at ************ or *********************************** Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.
  
  Instant Checkmate Customer Support

  Customer Answer

  Date: 08/15/2025

  For the third time, this company has not addressed the issue of my loss of a lifetime rate due to them cancelling my account without my consent. They have lost a customer for life  

   

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am uncomfortable with the amount of data about me shared by this website. I tried to suppress the data myself and was given an email address to contact for help on the site - ***************************************** I have emailed the company on 9/14/24, 6/27/25, and again on 7/3/25. They have not responded to me. I would like a reply and I would like my data suppressed from the site.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ******, Complaint ID ********.
  
  We understand Ms. ******* concerns and appreciate the opportunity to clarify. Instant Checkmate compiles publicly available information from government records, commercial data providers, and other public sources. While we cannot remove individual records, we do offer the option to suppress an entire background report from our site.
  
  Based on the information provided in the BBB complaint, we located and validated Ms. ******* report. We have now completed suppression in accordance with her request and our Terms of Use.
  
  We also wish to clarify that we responded to Ms. ******* emails in September 2024, June 2025, and July 2025, each time requesting additional details needed to verify her record. As we had not received that information, we were unable to proceed until now. We appreciate her follow-up via the BBB, which allowed us to take final action.
  
  This suppression applies to all people search sites operated by the PeopleConnect family, including **************************, ***************, ************, and ************.
  
  Please note this does not affect data available on third-party sites. Some information may still appear in features like associate listings, registered offender databases, or phone/email reports.
  
  If Ms. ****** has additional questions, she may contact our Customer Support team at ************, Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, this company did not respond to my previous emails. I checked my inbox and my junk messages and never received a reply. I appreciate that they have suppressed this information now.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please have this company remove my personal information from the web, databases and any affiliated. I do not give them permission to use my information. Thank you very much.

  

  Business Response

  Date: 07/07/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ******, Complaint ID ********.
  
  Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress Ms. ********************************* report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************* and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  
  Ms. Moltkes request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  
  Instant Checkmate Support

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November of 2024, Instant Checkmate has been charging me monthly for a total of $249.29. I've not used their service, nor did I authorize these charges.

  

  Business Response

  Date: 07/01/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *****-*****, Complaint ID ********.
  
  Instant Checkmate is a subscription-based public records search service that renews automatically until canceled, as disclosed in our Terms of Use.
  
  After a thorough review using the information currently available, we were unable to locate an account associated with Ms. ************ To help us investigate further and resolve this matter quickly, we kindly ask that she provide any alternate email addresses that may have been used, the date and amount of the most recent charge, and the first six and last four digits of the card that was charged. If ****** was used, wed need the associated ****** email address or the ****** transaction ID.
  
  Once that information is available, we encourage her to contact our Customer Support team directly so we can move forward with reviewing and resolving the issue. Were available by phone at ************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delete my info doesnt work even though I see my information on site. Please delete my info and profile, see *****************************************************************************

  

  Business Response

  Date: 06/23/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ******, Complaint ID ********.
  
  Instant Checkmate compiles publicly available information from a variety of sources, including government databases, commercial data providers, and other public records. While we cannot selectively remove individual records, we do allow consumers to request suppression of their full background report from our platform.
  
  Based on the information provided in Mr. ******* complaint, we were able to locate and validate his background report. In accordance with his request and our Terms of Use, we have initiated the suppression of his report.
  
  This suppression request will apply across all people search sites owned and operated by the PeopleConnect family of brands, which includes **************************, ***************, ************, and ************.
  
  Please note that our suppression process does not affect whether the information is available from other third-party sources. Additionally, even after suppression, some elementssuch as *** offender listings, possible relative associations, or phone and email lookupsmay still appear as part of other features or individuals reports.
  
  If Mr. ****** has any further questions or needs additional assistance, he is welcome to contact our customer care team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays (holiday hours may vary).
  
  Sincerely,
  Instant Checkmate Support Team

  Customer Answer

  Date: 06/23/2025

  The suppression did nothing. I still see my profile on your website. I do not want just suppression, I want you to delete my profile completely from your system. 

  

  Business Response

  Date: 07/02/2025

  Dear **** *****,
  
  Thank you for your follow-up regarding Complaint ID ********.
  
  We understand Mr. ******* concern and want to clarify that we have fully processed the suppression request for the following information:
  
  Name: ******* ******
  Phone: **************
  Email: ***************************************
  
  This suppression has been applied across all people search sites operated by the PeopleConnect family of brands, including **************************, ***************, ************, and ************.
  
  Please note: Suppression prevents this information from appearing in public-facing reports on our sites, but it does not delete the data from all sources on the internet. Instant Checkmate does not control third-party websites or public databases where this information may still appear.
  
  If Mr. ****** is still seeing the profile, it may be due to a cached version of the page. We recommend clearing browser cache and cookies, then revisiting the site. Once suppression is in place, previously viewed links may still appear in search engine results temporarily, though they no longer display full report details when clicked.
  
  If further concerns remain, we encourage Mr. ****** to contact our ************* team at ************, available MondayFriday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET),(Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support Team

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a brand new southwest Chase ***** which I received last week and on June 19 I received a charge of $27.49 for instant checkmate which I did not purchase.

  

  Business Response

  Date: 06/20/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ******, Complaint ID ********.
  
  We understand how concerning it can be to see an unfamiliar charge and appreciate the opportunity to address this matter.
  
  Instant Checkmate is a public records search engine that compiles publicly available information into easy-to-read reports. Our memberships operate on a subscription model that renews automatically until canceled by the user, which is clearly outlined during the sign-up process. Full billing terms are displayed on our registration page (***********************************************) and detailed in our Terms of Use (***************************************************).
  During registration, users must provide an electronic signature and actively agree to these terms before any charges are processed.
  
  After a careful review, we located an account associated with the email ************************ which was used to search for public records on ***** ******.
  In cases of suspected fraud, we always encourage the billed party to reach out directly so we can investigate thoroughly. Once confirmed, we immediately disable the account, cancel any active memberships, and refund the most recent charge.
  
  As a courtesy, we have canceled and refunded this account, and disabled access to prevent any further use. The $27.49 charge has been reversed, and depending on your financial institution, please allow 35 business days for the charge to be fully removed.
  
  If theres anything else we can assist with, our support team is available at ************, daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 06/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******