Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Instant Check mate has been charging my credit card for $28.80 a month since 2016 we have contacted them and they said that we dont have an account with them , yet our credit card is still charged every month and we have had to cancel our credit cards numerous times and they still seem to get our information and charges keep coming, even after the bank issuing the credit card put a stop payment on anything coming from this vendor it still keeps happening. We have lost $2880.80 in the past 8 years and many hours of our time trying to contact them and they keep stealing our credit card information and money.

  

  Business Response

  Date: 07/20/2023

  Dear ***************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  Our records show, the account associated with the email address ***************** has been deactivated since February 15, 2016, and has not received any recent charges. 
  
  An additional active account has been identified, linked to the email address ********************** and was successfully activated on January 9, 2023. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ******* Slowiks account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:07/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never agreed to have my personal information shown on any public website. Whenever I receive an opt out form in the mail from any entity, I immediately complete the form indicating I do not want my personal information shared. When a searched my name on ****** I found my name, address, phone number on different search engines. I have been trying for hours to remove my information from a company called Instant Checkmate. I finally reached a page where I can remove my information and it indicates Removal frozen. How can I get this company to remove all of my personal information from their website plus all the other websites they are associated with. Please help as there is no way to reach this company.

  

  Business Response

  Date: 07/17/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Unfortunately, we were unable to identify a report or validate Ms. ******* identity based on the information provided. If **************** is able to locate the report corresponding to her, we ask that she please take a screenshot of that result and send it to us. We also ask that she provide other email addresses, physical addresses, or phone numbers that she may have used to help validate her identity. That information will only be used to process her request.  
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously asked for my info to be deleted under complaint #********. on 6/27 I was informed it was done. When you input in a search engine ************ it still shows "***************************** FOUND". I want my name and phone number permanently removed.

  

  Business Response

  Date: 07/13/2023

  Dear ***********************************:
  
  This response is in regards to the consumer complaint from *****************************, ID# ********.
  
  Instant Checkmates information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Based on the information provided, it has been determined that the consumer's information has been previously removed from the Instant Checkmate website.
  
  As a courtesy, we have requested a ****** page cache clear for the phone number provided, ************. Although we have made this request, we have no influence on how long it will take ****** to update the page and/or remove the link.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 07/16/2023

  for exactly 1 day my info disappeared from ******* now it shows the same "***************************** found." This is a problem between Instant Checkmate that needs to be resolved between them. Removing my info for 1 day is not an acceptable solution. 

  

  Business Response

  Date: 07/21/2023

  Dear ***********************************:
  
  This response is in regards to the consumer complaint from *****************************, ID# ********.
  
  After further investigation, we have confirmed that the name "*****************************" is no longer accessible on the Instant Checkmate website.
  
  ******************* must clear the cache and cookies on the device she used to conduct the search. If, after clearing her cache and cookies, ******************* is still able to locate the result associated with her name and Instant Checkmate, please have her send an email to ********************************** with a screenshot and the *** of the page that displays her information.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my subscription and they keep a charging my account. I have call to let them I cancelled back 2022 and they just charged my account June 2023. This is the second time this year they did it. I dont even go on the website. On my account I dont have a credit/debit card saved but for some reason they are still charging my bank account. Pictures show when it was cancelled and when it was charged again. But with no current open subscription.

  

  Business Response

  Date: 06/30/2023

  
  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *******************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We can confirm that two Instant Checkmate accounts were located with ********************* phone number. Account number ********* was canceled on July 27, 2022, and no further charges have been incurred with this account. Account number *********, created on February 5, 2022, has an active Unlimited Phone Report Membership that was purchased on March 9, 2023.
  
  We have cancelled all memberships associated with account number *********, refunded the account back to the payment option used to enroll, and reversed the pending charge. No further charges will be incurred. Additionally, we have disabled this account for further use. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to company in two separate occasions to remove my information off their website as I am survivor of abusive relationships my information online is very dangerous. I received response that my information will be removed when I informed them it was in fact not they stopped responding this is my last effort before I hire attorney and seek legal action

  

  Business Response

  Date: 06/30/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:06/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing Instant Checkmate for over a month now trying to get them to remove my address & my personal information from their website. On June 14th, ***** from instant Checkmate said that they removed my information from their website. It never was taken down so I followed up 1 week ago again. ******* responded that they removed my information. But it is STILL listed on instant checkmate. This feels like a complete invasion of privacy! Please remove my ****** address from Instant Checkmate's website!

  

  Business Response

  Date: 06/27/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove reviews promoting use of your products for criminal activity. In particular, stalking.

  

  Business Response

  Date: 06/28/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************************, ID ********.
  
  Instant Checkmate is an online people search engine that compiles reports from millions of public records, including information provided by state and local governments. This information is then compiled and displayed in a single, easy-to-read report.
  
  We appreciate Mr. ********** for bringing the SiteJabber review to our attention. The review referenced in his complaint was not left on the Instant Checkmate website but on one operated by SiteJabber, a third party, as shown by the sitejabber.com domain listed at the top of the screenshot provided. SiteJabber is a reputation management platform that allows customers of various businesses to leave honest feedback online.
  
  Instant Checkmate does not and has never promoted criminal activity such as stalking. Additionally, the Instant Checkmate Terms of Use, Section 8 Restrictions" states in part that:
  
  In addition to the above restrictions, the Websites, the ******* Services and Materials, and the Background *********** Services may not be used for the following purposes:
  
  - To physically or emotionally injure or harm any person or entity (e.g., stalking, harassment, defaming, libeling, threatening to provide obscene or indecent materials, fraud, identity theft, and criminal activity).
  - To promote or provide instructional information about illegal activities or advance physical harm or injury against any group or individual."
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:06/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please read this persons review and consider contacting law enforcement. Your company should never support the work of criminals and certainly NOT allow such promotional content on your website, even within customer reviews. It seems your company makes a good habit of responding to ALL reviews, especially within the timing of this review. It is ILLEGAL to knowingly support or promote criminal activity. Even if there is a loophole that somehow make these kinds of reviews legal, please show some human decency. This reviewer is a self-proclaimed stalker and is promoting your service to further his stalking behavior. Fact: Stalking is illegal. Fact: The target of a stalker is a victim. Fact: The victim is the person who is HARMED by the criminal. Fact: Your companys website is promoting use of your product to stalkers / criminals TO HARM VICTIMS. In your ****, your company maintains the right to remove customer comments left in public review from its website. Please exercise this right regarding this particular comment AND please scrub thru past comments and develop tighter screening and removal for the future.This advice is offered with all sincerity, not to point and publicly shame your company. Of course, how your reports of publicly available information are used is not within your control; however, once you promote the use of your reports to further a crime, your company could be seen as furthering or facilitating a criminal act and may be found legally responsible as well.But reallybe human beings and stop advertising that your information is ideal for stalkers to ****, track, harass, and harm their victims. Im especially troubled that this review was not deleted because your company has replied to every review I read during this 2023 time frame. Soits fair to assume your company has read the review and chosen to allow it to remain.

  

  Business Response

  Date: 06/28/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************************, ID ********.
  
  Instant Checkmate is an online people search engine that compiles reports from millions of public records, including information provided by state and local governments. This information is then compiled and displayed in a single, easy-to-read report.
  
  We appreciate Mr. ********** for bringing the SiteJabber review to our attention. The review referenced in the complaint was not left on the Instant Checkmate website but on one operated by SiteJabber, a third party. SiteJabber is a reputation management platform that allows customers of various businesses to leave honest feedback online.
  
  Instant Checkmate does not and has never promoted criminal activity such as stalking. Additionally, the Instant Checkmate Terms of Use, Section 8 Restrictions" states in part that:
  
  In addition to the above restrictions, the Websites, the ******* Services and Materials, and the Background *********** Services may not be used for the following purposes:
  
  - To physically or emotionally injure or harm any person or entity (e.g., stalking, harassment, defaming, libeling, threatening to provide obscene or indecent materials, fraud, identity theft, and criminal activity).
  - To promote or provide instructional information about illegal activities or advance physical harm or injury against any group or individual."
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:06/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Instant Checkmate has my address, age, and additional information displayed on their site. I want this information private. The option to opt out does not work, so I cannot access the link required to request removal of my individual page. Link: ********************************************************************************* Record: ******* Page ******

  

  Business Response

  Date: 06/20/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 06/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I performed a background check on myself around January 31st of this year and paid a 1 time charge. This company fraudulently added reoccurring payments to my cred card. I called them to stop charging my card. They said they would. I got a new credit card and the company kept charging my new credit card. Their recurring payments practices are fraudulent and I want them to STOP charging my credit card! I already went to my bank to get them blocked, but people need to know what this business is doing.

  

  Business Response

  Date: 06/16/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support