Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Tiashanell ******** (29)**************************************************************************** (******************************************************************************)Could you please also respectfully remove my dead grandfather:***************************** (deceased)*************************************************************** (******************************************************************************)my dead grandmother:******************************* (deceased)********************************************************************** (*******************************************************************************)and my dead mother:********************************* (deceased)*******, ******** (*****************************************************************************)For obvious reasons, they cannot speak for themselves. Other pages to remove:********************************* (47)******** (***********************************************************************************)*********************************** (51)******** (*******************************************************************************)Lorhanda ******** (50)******** (********************************************************************************)******************************** (42)******** (****************************************************************************)

  

  Business Response

  Date: 10/16/2023

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ********************************, ID ********.
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the all links provided in ************************************ complaint. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 10/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has posted personal information of current and past addresses on their website and will not remove the information. My information was removed from all search sites and now instant checkmate is displaying personal info against without my permission which violates my privacy and safety. If my information is not removed from their site and affiliated sites I will take legal action immediately.

  

  Business Response

  Date: 09/15/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  If *************************** has successfully identified the specific result that pertains to them, they are kindly requested to respond to the email by providing a screenshot along with the *** of the information they wish to have removed. We will then proceed to manually remove the report as requested.
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to find an old acquaintances new number and this train wreck popped up on ******* After jumping through their hoops they said my card could not be processed. Well a few minutes later my banks fraud line is texting me and these clowns are billing me. But they sure did not provide any services so I do a check on them and their ratings are abhorrent. They don't return calls and they have some BS subscription service that of course can not be simply and remotely unplugged via the internet as an obvious means of being so hard to contact them you ********** the subscription keep billing your account. They did not provide any service and my banks fraud department has been notified of what they did. I want my money back and whatever subscription I did not want cancelled and I never want to hear a word from these clowns again.

  

  Business Response

  Date: 09/12/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***************** expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 09/12/2023

   I did not make an account. Your system failed at the credit card input screen and flashed an error message. I gave up and said s**** it and used a different service. Then a few minutes later my bank texts me a fraud alert for the charge from your service. So you guys charged my bank failed to provide any service whatsoever and now have an e mail in my mailbox asking me to complete my wonderful purchase with your amazing company. I do not want to complete a purchase. I want the charge for no service provided returned to me and any subscriptions you may or may not have enrolled me in burnt to the god damned ground. Then I never want to hear from you people again. The last four digits of the card are ****. Return my funds and severe any and all associations you may erroneously think you have with me directly and without any further dicking around.

  

  Business Response

  Date: 09/15/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  After a thorough investigation, we are still unable to locate an account with the information provided. In order to meet ***************** expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to look up my ancestry information and the website is totally misleading with the information it provided. The information i was given couldve been easily found on ******* I was not happy with the service and i cancelled immediately after. And i received an email saying i would still be charged and have access for 30 days. This is absolutely unacceptable to charge someone for a service they no longer want and doesnt plan on using it again. 30 dollars is expensive to just give someone for literally 10 mins of usage. If you give an option to cancel a refund should be provided and not cancel it and still charge me for something i dont plan on using. After canceling i went to the website and saw that they dont offer any refunds. When checking out the terms and conditions are in small print purposely to not inform customers of what they are getting into. To me this is unethical business practices. You cant charge someone a service thats worth 30 days for 10 mins

  

  Business Response

  Date: 09/07/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ** ********.
  

  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We can confirm that there has been a dispute regarding the charges associated with the account in question, resulting in a chargeback. According to our records, it appears that the account is currently in dispute with their financial institution. In this case, we recommend that they reach out to their financial institution directly to address any concerns they *** have regarding a refund. 
  

  We are also able to verify that the membership has been cancelled and disabled, and there will be no additional charges applied. Additionally, as a result of the dispute, this account will be inaccessible going forward.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 09/07/2023

  i tried to dispute the payment with PayPal b/c i dont feel i should be charged for something i dont want and they denied the dispute so i have to go through you guys to get my refund. Please provide proof that shows my signature confirming an authorization. I never signed my name authorizing anything with your company. You cant charge someone for a monthly subscription they no longer want. Thats false advertising keeping 30 dollars for a few minutes of service is ridiculous I dont want to use the service for 30 days i want my money back i didnt like the service provided and i no longer want to use it anymore. 

  

  Business Response

  Date: 09/13/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ** ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  After an account has been issued a chargeback claim, we are unable to further process any requests regarding a refund. The account has been disabled and refund requests are being handled by their financial institution.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly asked them to cancel the service I have not used, but they won't stop charging me for six consecutive months.

  

  Business Response

  Date: 09/05/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  

  As a courtesy, we have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This disgusting company has uploaded all of my private information which includes my name, address and family's information. They have scraped public records, mail records, and other things they should not know. I have requested to have my information removed in the past. They agreed and removed it. Now years later it's back again and I can't even find a way to remove it. It says to verify an email address I have never used. I emailed the company but I doubt I'll get a response. This is ridiculous. If I have to contact a lawyer I will.The fact is, people use these sites to victimize people and crimes often result from such information. This includes theft, stalking, harassment, ****, murder; the list goes on. It's unethical and ******* is one of the few countries that allows this to happen.

  

  Business Response

  Date: 08/31/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***********************************, ID ********.
  

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ***********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  
  

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They hijacked my data and put it on dark web. I had to delete my email account. I was notified by my Complete ID. Complete ID lists Potential Site INSTANTCHECKMATE.COM They put my pesonal information email and phone number in Dark Web

  

  Business Response

  Date: 08/14/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********.
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We care about consumer's privacy and their ability to personally control the display of their public data. The ****************** allows consumers to limit the ability for other users to view their report while preventing others from abusing this function of the website.
  
  To exercise this right, access our suppression tool at ****************************************************** and click on Suppress ***************** Consumers will be asked to submit their email address to begin the process. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 08/14/2023

  As they mentioned in their response they hijacked my information from public sources ********* LinkedIn,State, etc.  These information was collected without my consent is violation of the laws and my rights.  I cant do anything on their website. They required email to verify my identity.  That is not possible;I have deleted both accounts with MSN and Outlook which they stole.  I was deleting over 300 junk mail and spam every day and painfully transfered my information to safe location. Therefore I can't communicate with them and I will not provide them any more information about me.  They know my name they need to remove my name from and phone number from Dark WEB.  It is their responsibility to do so.  They say they care about privacy of the people, yet they stole mine and put it in the dark web.  For initial step I will file a formal complaint with FCC and Homeland Cyber Security if my name is not removed.  My privacy has been violated and I have proof of that.

  

  Business Response

  Date: 08/21/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********.
  
  We care about consumers' privacy and their ability to personally control the display of their public data. The ****************** allows consumers to limit the ability for other users to view their report while preventing others from abusing this function of the website.
  
  We were able to locate a report and validate Mr. *********** request based on the information provided to the Better Business Bureau. We will go ahead and suppress Mr. *********** public information pursuant to his request and our Terms.  
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 08/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:08/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Instant checkmate publishes everyones personal information including birth dates, addresses, phone numbers and emails for all the world to get. *** this day and age this is very dangerous. *** contacted them about taking my information down and they have not done this. I shouldnt even have to ask. With ******** and all my info online its not safe to have my address out there. This is how the theft and murders happen. They need to take down our info

  

  Business Response

  Date: 08/08/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Prior to August 6, 2023, we have not received any requests from **************** to have her information removed from the Instant Checkmate website.
  
  We care about consumers' privacy and their ability to personally control the display of their public data. Our ****************** allows consumers to limit the ability for other users to view their report while preventing others from abusing this function of the website.
  
  **************** may access our suppression tool at ****************************************************** and click on Suppress ***************** **************** will be asked to submit her email address to begin the process of suppressing her public data.
  
  The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:07/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 months ago, I correctly used the *** OUT process to remove my information from Instantcheckmate.com and their other related sites. In this process, I was instructed to use **************************************************** and other related intermediary pages to identify my information, while correctly entering my date of birth and having a confirmation email sent to one of my listed contacts. I correctly identified the information and set my information to "Suppressed", which means the personal information would no longer show on the websites. This was 3 months ago. I took screen shots of everything. 2 months ago I noticed the information still showed on the instantcheckmate.com website, so I emailed customer service. They said they were working to resolve this. I checked again 1 month ago and the information was AGAIN not removed. I emailed customer service, and they said they were working to resolve this. My information is STILL ON THE WEBSITE. IT WAS NEVER REMOVED. I have been lied to and this company has used a fraudulent process that pretends to remove my information, but does not. Remove all of my information once and for all.If you will not remove the information immediately, legal action will be taken. ID: ************************************ "This identity is currently configured as suppressed across our people search brands." - IT IS NOT. THAT IS A LIE. Your footer says "please contact us so we can clean it up" but you have yet to clean it up. Another LIE.Please see supporting document screenshots proving my case.

  

  Business Response

  Date: 08/03/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ******************************* Mitra. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 08/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In april 2019 I signed online to have ICM Instant CheckMate do a search for a person and they would provide an address /ph number . They do people searches and criminal background checks.The agreement /cost on my debit card *************** was $28.70 for a 1 time (1 month) charge. Never did I apply or choose ongoing monthly charges. So this company in ********* operates online. They took $28.70 out of my checking account at ************* which my Debit Card was linked to. They charged me $1,372 dollars total up till July 2023. . They charged every month since May 2019 to this current date July 2023 . This is illegal. I never was aware of the charges against my account. I am embarrased I did not check my account until recently when my ************* notified me of these unauthorized monthly charges. I contacted this ICM Instant Checkmate and tried my best over 3 weeks to get a refund with many calls and Emails.I demanded a refund for $1,372 dollars to be credited to my checking account. They refused many times saying that they agreed to refund me but only through my OLD Debit Card they had on record. They said they could not send a refund check in the Mail which is crazy.They said they tried numerous times to refund to my old debit card and it was rejected and not working. I told them that when the fraud occured my Bank insisted that I Cancel my Card and get a new Debit Card . I spoke to the legal area of this company via Email and they were very hard to deal with. They said they cannot help me with a refund because these attempts to refund/credit the Debit card they still had on file (old Card) would not accept a refund. I offered to give them a new Debit Card number and they refused to take/accept my new current Debit Card number. It is the same Bank i maintained my checking account with the entire time. Why cannot they credit /refund that balance to my Checking account? HELP The compamy address is ******************************************************************************

  

  Business Response

  Date: 07/29/2023

  This complaint is not for our company.  We do financial planning (retirement planning/insurance, etc) not credit checks or background searches. We are also not located at the address provided.  Let me know if you have any other questions.  We never received any money from this individual.

   

  *********************

  President

  Independent ******************* Inc.

  Customer Answer

  Date: 08/02/2023

  Tell us why here...Customer Service
  Speak directly to a customer support representative at **************.
  Hours:
  Open 7 Days a Week
  5:00am to 10:00pm PST*
  (8:00am - 1:00am EST)         this is the phone number and address of the ICM   Instant Checkmate 
  Website Feedback
  Call an agent to suggest improvements to the Instantcheckmate.com website
  Call **: ************
  Mailing Address
  Instant Checkmate Inc.
  ***
  *********************************************************************************
  Other Contacts
  Give ** a call at ************ to learn more about our partners or to get in contact with our corporate office.

  

  Business Response

  Date: 08/08/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  We have canceled all memberships associated with Mr. *********** account and as a courtesy, issued a refund of charges on the account on August 3, 2023. Further, per an email received from Mr. *********** dated August 4, 2023, he has accepted additional refunds as a final resolution and those will be processed in due course.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support