Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromDean V

  Date: 05/17/2025

  1 star
  It stopped working after a month. I emailed them 8 times with a response from, a person named ****, to explain the problem. I did in the first email and every email. I did this again at ****** request. I have never heard back. They can't be trusted. They have numerous other products, and I am constantly being spammed with them in my emails. I am close to ***** and could drive over to have them replaced. I have received two emails asking me to rate their customer support, which goes directly to them. I responded that I would rate it if I didn't hear from them so I am here. There are two things I can say about Oricle. One, their product is substandard, Two, customer support is nonexistent, probably because of number one. The reviews here all say the same. I suspect this would hold for all their products.

  Oricle Hearing Aids

  Date: 05/18/2025

  First and foremost, we sincerely apologize for the frustration you've experienced with our Oricle Hearing Aids. We understand how important it is for you to have reliable products and responsive assistance, and we regret that we did not meet your expectations.

  We would like to address a potential issue that could be contributing to the difficulty you're experiencing with your hearing aids. One of the most common causes for malfunctioning or lack of response is a depleted battery. If this is the case, we recommend charging your hearing aids for a couple of hours. They should be fully charged within this time, and giving them a little more time to power up may help resolve the issue.
  

  Additionally, here are some troubleshooting tips to ensure proper charging:
  

  Incorrect Placement: Ensure that the hearing aids are placed correctly in the charging case. The left (L) hearing aid should be placed in the left (L) charging slot, and the right (R) hearing aid should go in the right (R) slot.
  

  Unpowered Adapter: If the charging case itself isnt powering up, please double-check that the adapter is properly plugged in and receiving power. If everything seems fine, try unplugging the charging cable and then reconnecting it to ensure it's securely connected.
  

  Charging Cable Issues: If the charging cable appears to be malfunctioning, we suggest trying another compatible cable to rule out any potential issues with the cable itself.
  

  Regarding the return request, after reviewing our records, we see that the request was submitted on April 27, 2025, which unfortunately falls outside of our 30-day return policy. We understand this is disappointing, and while we are unable to process a return at this time, we are here to assist you with troubleshooting any issues you may be facing.
  

  Once again, we apologize for any inconvenience caused and appreciate your patience in this matter. Please dont hesitate to reach out to us if you continue to experience issues, or if theres anything further we can do to help.
  

  Thank you for your understanding.

• Review fromTimothy B

  Date: 05/10/2025

  1 star
  This company is a scam. No one to talk to. Do not send info so that you can return them. The hearing aids are junk.

  Oricle Hearing Aids

  Date: 05/11/2025

  
  We sincerely apologize for the negative experience you've had with your recent purchased with Oricle Hearing Aid. Your feedback is incredibly important to us, and we regret that we did not meet your expectations. We understand how frustrating it can be when communication and product quality fall short of what you anticipated.

  First and foremost, we want to assure you that we value transparency and customer satisfaction above all else. Our return policy is designed to be as clear and accommodating as possible. We accept returns regardless of whether the item has been opened, and we are more than happy to assist you with the return process should you decide to move forward with it. Please dont hesitate to reach out to us, and we will guide you every step of the way.

  Additionally, upon reviewing our records, we were unable to locate an order under your name or email (teb8356 @ yahoo. com) in our system. This could be due to a variety of reasons, such as the order being placed under a different name or email address. If you could provide us with any additional details or clarification, we would be happy to assist you further and ensure that we resolve any confusion. Feel free to reach us at ********************************************************************************************************.

  Again, we apologize for any inconvenience this situation has caused and appreciate your understanding. We are committed to improving our services and hope to have the opportunity to make things right.
  Thank you for bringing this matter to our attention. We look forward to assisting you.

• Review fromDavid J

  Date: 05/08/2025

  2 stars
  I was pleased with the JH-A490, but I work in an airport and as soon as I got to work, they started screaming in my ear. I haven't worn them since the airport experience. If I can't wear them at work, they have no value to me. I would like to return them for a refund.

  Oricle Hearing Aids

  Date: 05/10/2025

  Thank you for reaching out and sharing your concerns with your recent purchase of Oricle Hearing Aid. We truly apologize for the inconvenience you've experienced with our product. We completely understand your frustration, and we're here to help.
  
  Regarding the loud noise / screaming sound, I would like to offer some clarification. If you are new to using hearing aids, its common to experience background noise, especially as your ears adjust to hearing a wider range of sounds. It can take time for your brain to become accustomed to all the environmental sounds around you. We recommend starting with shorter wear periods in quiet environments (about 1-2 hours daily) and gradually increasing the time as you become more comfortable. As you continue to wear them, the background noise should become less noticeable, and the hearing aids will perform more naturally.
  
  We also want to reassure you that our return policy is completely transparent. We accept returns for the Oricle Hearing Aid whether opened or not, and we are more than happy to assist you through that process if you decide to move forward with a return.
  
  If you have any further questions, need assistance or would like to proceed with the return process, please feel free to reach out to us directly via email at ********************************************************************************************************.
  
  Thank you for your understanding, and once again, we apologize for any frustration caused.

• Review fromKeith M

  Date: 05/06/2025

  1 star
  I wish I would have investigated Oricle Hearing Aids more before making a purchased based on an elaborate advertising add! I'm retired and cannot afford $4000+ for hearing aids so I succumbed to the add! They do not fit even with the smallest ear bud, they are really tough to get adjusted to hearing correctly, and they can only be worn for a few hours before they start to hurt my ears! From the reviews it sounds like a fight to get a refund so I'll chalk this up as an expensive learning experience and will discourage anyone from using this company. Their advertising group should be hired by a good reputable company because they do a good promotion they just need an honest company to work with!

  Oricle Hearing Aids

  Date: 05/07/2025

  Thank you for reaching out and sharing your concerns with your recent purchase with Oricle Hearing Aid. We truly apologize for the inconvenience you've experienced with our product. We completely understand your frustration, and we're here to help.
  
  We want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  We also want to reassure you that our return policy is completely transparent. We accept returns whether the product was opened or not, and we are more than happy to assist you through that process if you decide to move forward with a return.
  
  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out at ******************************************************** if you have any further questions or concerns.

• Review fromGerald A

  Date: 05/05/2025

  1 star
  I have had a similar experience with a return of the Oriole hearing aids. I have sent four emails requesting a Return Merchandise Authorization (RMA) and instructions for a return and refund, which must be completed within 30 days. The order was placed on April 8th and I am not sure of the date I received the hearing aids. But it is getting close to the 30 days with no solution and very little communication. I would not recommend this company to anyone.

  Oricle Hearing Aids

  Date: 05/07/2025

  Thank you for reaching out regarding your return request for the Oricle Hearing Aids. We apologize for any confusion or inconvenience youve experienced.

  We would like to clarify that we did respond to your initial return request on April 25, 2025, via email to the address gta37 @ **** com. In our email, we asked for your confirmation in order to proceed with the return process. However, it appears that we have not yet received a response from your side.

  To ensure that we can proceed with your return request, kindly reply to our previous email, and we will be happy to assist you in completing the return process.

  We understand that the 30-day window is important, and we want to resolve this for you as quickly as possible. Please let us know if you need any additional assistance.

  We appreciate your patience and look forward to your reply.

• Review fromSuresh D

  Date: 04/26/2025

  1 star
  I was looking for a pair of hearing aids and saw very impressive ad from Oricle hearing aids claiming amazing results with their aids. I ordered a pair for $168.72 on April 6, 2025 and received them within 10 days or so. After using them for a few days I decided to return them because the aids were not helping me to hear better. According their advertised offer of "return within 30 days for a full refund" i sent them an email on April 16, 2025. i did not received any response and after that sent them several emails to respond. So far no response. I can not call them since they do not have any phone numbers. It appears I have become an victim of a fraud. Please do not buy anything from them!

  Oricle Hearing Aids

  Date: 04/27/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We understand your frustration, and were genuinely sorry that the product didnt meet your expectations.
  
  We would also like to address the concern about the hearing aids themselves. Oricle Hearing Aid come with a volume control that can be adjusted to your preference for optimal sound. If the hearing aids do not seem to be functioning as expected, we encourage you to adjust the volume settings to find a comfortable level. Sometimes, small adjustments can make a significant difference in the hearing experience.
  
  Upon reviewing our records, we found that we did respond to your return inquiry. On 04/22/2025, we sent an email asking for your confirmation to proceed with the return process, but we have not received a response on your end. We apologize for any confusion or inconvenience this may have caused.
  
  We also want to reassure you that our return policy is completely transparent. We accept returns, whether the product has been opened or not, as long as the item is in its original packaging. We're more than happy to assist you through the process if you decide to proceed with a return. Kindly reply to our last email so we can proceed with your return request.
  
  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out if you have any further questions or concerns.
  
  

• Review fromMarles R

  Date: 04/25/2025

  1 star
  All of the Review reports here are true. It happened to me. Oricle Hearing when a return is requested drags out useless email information contact avoiding mention of return til 30 days is expired, finally sends RMA return code and keeps your money. They have many excuses and no successful return/refund of product. Scam is on especially vulnerable Sr ******** that should promptly be legally stopped! Oricle Hearing is committing Intentional Theft and Misrepresentation of a useless junk Product and False Advertising everywhere.

  Oricle Hearing Aids

  Date: 04/26/2025

  We sincerely apologize for the frustration and inconvenience you've experienced with your recent order with Oricle Hearing Aid. We completely understand your frustration, and we're here to help.
  

  Our records indicate that we did respond to your return request and issued the *** (Return Merchandise Authorization) number on 04/24/2025 which is still within the 30-day return period, as outlined in our return policy. Prior to that, our team reached out via email to provide suggestions on how to troubleshoot the device and better understand the product functionality, as well as to explain the return processthese were not intended to delay or prevent a return, but rather to assist in resolving any potential issues.

  Despite these steps, we want to emphasize that your return request was processed. As stated in our policy, once the returned item is received and inspected at our warehouse, the refund will be promptly issued.

  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out if you have any further questions or concerns.

• Review fromJoseph E

  Date: 04/24/2025

  1 star
  If I could I would leave zero stars. There's NO legitimate phone number to speak to a representative, NO responses to THREE email requests for refund, NO customer service despite their repeated statements insisting they have good customer service. I have sent FOUR emails requesting instructions for a refund, but so far, I have received ZERO responses regarding how to return the hearing aids and how to receive a refund, only a response on why I should keep them. I would highly suggest to please STAY AWAY,!

  Oricle Hearing Aids

  Date: 04/26/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We completely understand your frustration, and we're here to help.
  
  Upon reviewing our records, we found that we did respond to your return inquiry yesterday, 04/25/2025. We sent an email confirmation for your return request together with the *** number. We apologize for any confusion or inconvenience this may have caused.
  
  As stated in our policy, once the returned item is received and inspected at our warehouse, the refund will be promptly issued.
  
  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out if you have any further questions or concerns.
  
  

• Review fromJohn C

  Date: 04/22/2025

  1 star
  Do not answer telephone #, and do not reply to email provided--wrote 3 times. This company is a total fraud with returns and problems.This is a MINUS STAR Company

  Oricle Hearing Aids

  Date: 04/25/2025

  
  We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We understand how important it is to feel supported and confident in your purchases, and we deeply regret that your experience did not meet those expectations. We take customer concerns very seriously, especially when it comes to returns and communication.

  Upon reviewing our records, we found that we did respond to your initial return inquiry on 04/18/2025. However, we have not received a follow-up response from you since that time. Its possible our message may have been missed or filtered, and for that, we are truly sorry.

  Please know that we want to make this right. If youre still in need of assistance, we encourage you to reach out through our official support channels once more. Were here to help and will prioritize your request to ensure it is resolved as quickly as possible.

  Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve.

• Review fromCourtney A

  Date: 04/22/2025

  5 stars
  Very impressed with Oricle's customer service team. Had concerns about buying hearing aids without seeing an audiologist, but their online hearing test and product selection guide were thorough. When I needed help with the fit, their video support team walked me through everything. Pricing was transparent with no hidden fees.

  Oricle Hearing Aids

  Date: 04/25/2025

  Thank you so much for your kind words and for taking the time to share your experience with Oricle Hearing Aid! Were thrilled to hear that you felt supported throughout your journey, from the online hearing test and product selection guide to the personalized assistance from our video support team.

  It's incredibly important to us that our customers feel confident and cared for, especially when making such a personal and significant purchase like hearing aids. Were glad our team could help ease any concerns and ensure a comfortable fit.

  Transparency and trust are at the core of what we do, so were especially pleased that you found our pricing clear and upfront. Your feedback truly means a lot to us and motivates us to continue providing the high level of service every customer deserves.

  Thank you again for choosing Oricle Hearing Aid, were honored to be part of your hearing care journey!