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Business Profile

Hearing Assistive Devices

Oricle Hearing Aids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    2.3

    Average of 204 Customer Reviews

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    Review Details

    • N. M.

      Date: 10/20/2024

      Said they offer a money back guarantee. I tried their product which was way too large for my ear and asked to return for a refund. They said they had to be unopened. How crazy?!!! How can you know if they will fit if you cant even open the package. Terrible company!

      Oricle Hearing Aids

      Date: 10/26/2024

      Thank you for sharing your feedback regarding your recent experience. We sincerely apologize for any frustration you've encountered with our return policy and the product sizing.



      Our intention is to provide a satisfactory experience for all our customers, and we understand how essential it is to find a product that fits comfortably. While we aim to be transparent about our policies, we also recognize that they can sometimes create confusion.



      If you could reach out to us directly, we would like the opportunity to discuss your situation further and see if we can find a resolution that works for you. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our services.

      N. M.

      Date: 10/28/2024

      I already reached out. They said it was their policy and directed me to their website. That same website also says 100% satisfaction guarantee. Im not satisfied because their product is way too large for my ears; yet, they will not let me return them for credit.

    • Mary Jo A

      Date: 10/14/2024

      I purchased a pair of the hearing aids for my mom, she never used them because they didn’t fit right (were very uncomfortable for her)..After 3 emails to try to get return instructions I only received the same return email 3 times telling me to email their support or call - got no response from the support email so finally called. After speaking to Customer Service who put me on hold 3 times, first time he came back on he told me I should give them to someone or sell them, second time he said it would taken some time to get a RMA#, the third time he gave me the number but said he would send the info in an email - I asked for it before hanging up and he gave me the RMA # and address to send it to. He did send the email but no return label so they will be deducting shipping and restocking fees and also fees for being a used item.
      Also when I ordered them I paid $14.98 for expedited shipping and that took 10 days.
      They weren’t used they didn’t fit and why am I being charged for shipping when I have to pay to mail it.
      I will be sending them back but would like a full refund.
      Hoping no one else falls for this sham of a business.

      Oricle Hearing Aids

      Date: 10/18/2024

      Thank you for reaching out and sharing your experience with us. We sincerely apologize for the difficulties you've encountered while trying to return the hearing aids for your mother.

      We understand how frustrating it can be to deal with these issues, and we appreciate your patience throughout the process. Our return policy aims to ensure that we can continue to offer high-quality products.

      Regarding the shipping and restocking fees, we want to clarify that these are standard procedures outlined in our policy. We regret any confusion this may have caused.

      Your feedback is valuable. If there’s anything further we can assist you with, please let us know. We genuinely appreciate your understanding.

    • Edith B

      Date: 10/07/2024

      BUYER BEWARE!!! NO DECENT RETURN POLICY. Only accept totally unopened boxes so you can't even try to see if they work for you.

      Oricle Hearing Aids

      Date: 10/18/2024

      Thank you for sharing your thoughts with us. We understand your frustration regarding our return policy, and we sincerely apologize for any inconvenience it may have caused.

      Our intention is to provide clear guidelines for our customers, but we recognize that the policy may not meet everyone's needs. We appreciate your feedback and will consider it as we evaluate our return process.

      If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team. We value your input and hope to improve your experience in the future.

    • Nancy D.

      Date: 01/11/2024

      Terrible customer service! I ordered hearing aids from this company and, at the time, was told I could return them for a full refund. I did not like the way they fit, or their appearance. I was told they would reimburse me for 50% of the cost but have not received a cent from them. They claimed that COVID was the reason they couldn't reimburse me for the full amount. I fail to see how COVID plays a part in this.They have not responded to my last email, asking again for my refund with no response.*******************

      Oricle Hearing Aids

      Date: 10/18/2024

      Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration you’ve encountered with our customer service and the challenges regarding your order.

      We understand that you were expecting a different outcome regarding your return, and we are sorry to hear that the hearing aids did not meet your expectations. We appreciate your feedback and will ensure it is taken into consideration for future improvements.

      If you have any further questions or need assistance with anything else, please feel free to reach out. We value your feedback and appreciate your understanding during these challenging times.

    Oricle Hearing Aids is NOT a BBB Accredited Business.

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