Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromJim K

  Date: 09/24/2025

  2 stars
  It looks like your product is getting very poor ratings for some reason. I will continue to try and get my hearing aids working but so far I am not having a great deal of success.

  Oricle Hearing Aids

  Date: 09/25/2025

  Thank you for sharing your feedback with us. Im truly sorry to hear that youre not having the best experience so far with your Oricle Hearing Aids.

  We understand how important it is for your hearing aids to work properly, and were committed to making sure you get the support you need.

  
  Please know that were working hard every day to improve both our products and customer service. We also provide troubleshooting tips tailored to the challenges you might be facingwhether its the fit, sound quality, or any technical difficulties. Our team is here to walk you through solutions step by step so you can get the most out of your hearing aids.
  Your feedback is very valuable to us, as it helps us continue to improve our products and services for all of our customers.

  
  Wed love to assist you furthercould you please let us know the specific difficulties youre experiencing so we can guide you with the right tips?
  Thank you again for reaching out, and well do everything we can to help.

• Review fromBarbara R

  Date: 09/21/2025

  1 star
  Not an honest company . Add charges that you didn’t agree. You ask for help and get the run around . Charged my credit card and when I asked about the charges they told me they don’t accept my credit card company but yet they accepted the payment. I am not satisfied with the hearing aid and afraid to return them and not get my refund. The company is very dishonest. They refuse to acknowledge my concerns.

• Review fromKris H

  Date: 09/18/2025

  1 star
  My mother-in-law ordered these hearing aids after seeing an ad, showing how good they were. From the moment she tried them, they did not fit properly and did not work anywhere near what was advertised. We have tried contacting the company through their email and the instant "chat", only to have them respond with "try this" or "watch this video" to help them fit better. We explained we just want to return them for a refund since we are still within their ***************************************************************** fact, the hearing aids were shipped from a random "shipping company" in our town, not even related to this business. This company looks to be a scam and we would strongly advise to be very careful if you decide to purchase their product. They advertise on their website "as seen on ***, ***, ***, *** and Good Morning America". I wonder what these news organizations would think if they realized this company is using their name to profit, while doing apparent "bait and switch" tactics.

  Oricle Hearing Aids

  Date: 09/20/2025

  We sincerely apologize for the negative experience you've had with our Oricle Hearing Aid. It is never our intention to frustrate or disappoint our customers, and we are genuinely sorry that you felt this way. We take all feedback seriously and appreciate the opportunity to address your concerns.

  We understand how important it is for hearing aids to provide a good fit and reliable performance. The troubleshooting steps and video tutorials we provided were intended as initial measures to help identify and resolve any fitting issues. However, we fully recognize that these steps may not have addressed your specific needs, and we apologize if this was not clear. Our goal is always to provide a solution that works for you, and we regret that this wasnt the case in your experience.

  Regarding your return request, we want to assure you that our records show we responded to your inquiry via email on September 19, 2025, including detailed return instructions to help facilitate the process.

  Additionally, we also informed you that we had processed your refund on the same day. Please note that bank processing times for refunds can vary, but typically it takes 3-10 business days for the funds to appear back in your account.

  
  We also understand your concerns about the shipping and the external company involved. We want to clarify that, while the hearing aids may have been shipped from a third-party fulfillment center, they are indeed Oricle Hearing Aids. We assure you that we are a legitimate company committed to our customers' satisfaction. We regret if the shipping experience contributed to any confusion.

  Once again, we apologize for the frustration and inconvenience this has caused. We truly value your feedback and are committed to making things right. Should you need any further assistance or clarification, please dont hesitate to reach out at ********************************************************************************************************.

  Thank you for your understanding.

• Review fromMartin S

  Date: 09/17/2025

  4 stars
  Sound is not great when there is a high volume of speaking, in a crowd.Volume setting changes when I try to push the ear-piece back into my ear.

  Oricle Hearing Aids

  Date: 09/20/2025

  Thank you for taking the time to share your feedback with us. Were sorry to hear that youve experienced issues with the Oricle Hearing Aids, particularly in noisy environments and when adjusting the earpiece. We understand how important it is for the hearing aids to perform well in all situations, especially in crowded areas where sound clarity is key.

  The problem you mentioned with the volume setting changing when adjusting the earpiece is certainly not the experience we aim to provide. Your feedback is invaluable, and we want to ensure youre fully satisfied with your purchase.

  Wed love the opportunity to resolve these issues for you, whether through troubleshooting, adjustments, or exploring potential alternatives. Please dont hesitate to reach out at ******************************************************** so we can assist you further.

  Thank you again for bringing this to our attention, and we look forward to making things right for you.

• Review fromJonni K

  Date: 09/17/2025

  1 star
  I have learned a valuable ******* Never deal with a company that does not provide a phone number for any correspondence, problems, etc.I had to resort to their support website, which is a total waste of time, to state my case. Both responses were the same wordage and didn't address my problems. I think it was a standard answer they give to everything. This was today, 9-16-25. I had sent my first email to Oricle on 9-12-25 and never even received an response. My issue is a problem with the volume controls. My husband can't adjust these controls. Also, they charged me $17.00* for some tips that I never ordered or authorized. I had planned to get this all worked out with them, but I am so angry for all the time I've wasted, to no avail, that I just want my money back and I'll deal with a company where I can make a phone call to communicate in the future.I want my $134.96 that I paid on 8-12-25 and the $17.27 for the unauthorized charge of ear tips. When I get my refunds, I will send everything back to Oricle.This is within the 30 days so this should not be a problem.Thank you for your assistance.

  Oricle Hearing Aids

  Date: 09/20/2025

  First, we want to sincerely apologize for the inconvenienced youve experienced with your recent order with Oricle Hearing Aids.

  We would like to address the concern regarding the volume controls on your Oricle Hearing Aids. The hearing aids do come with an adjustable volume control to allow you to personalize the sound to your preference. If the volume adjustments are not functioning as expected, we recommend experimenting with small adjustments to find the optimal sound setting. If you are still having trouble or feel that the hearing aids are not performing as they should, we would be happy to assist further in troubleshooting this issue with you.

  Regarding the $17.27 charge for the ear tips, this was for the Oricle Hearing Aid Extra Tips subscription, which was added to your order at checkout. We apologize if there was any confusion during the process. Upon review, we can confirm that your request to cancel this subscription was received on September 16, 2025, and the subscription has already been canceled.

  As for your refund request, we are committed to transparency and making the return process as smooth as possible. We accept returns within the 30-day window, whether the product is used or unused, opened or unopened, as long as it is in its original packaging with all accessories, manuals, and inserts included. If you would like to proceed with the return, please reach out to our support team at support @ oriclehearing. com, and they will guide you through the steps to ensure the process is as easy as possible.

  Once again, we apologize for the inconvenience and frustration you have experienced. We are committed to resolving this to your satisfaction, and we appreciate your patience.

  Thank you for bringing these issues to our attention.

• Review fromBob B

  Date: 09/12/2025

  1 star
  I will never consider doing business with Oricle again Bought the $9.99 Warranty.. what a joke. Had problems earlier on with right side not charging properly Contact with Support got me 3 "form letter" email responses Then an offer to get a $140 discount on yet another one of their products Only after I showed them I filed a complaint with ************* did the offer a discounted refund taking off $32 for various reasons plus me having to pay return shipping of $15.00 Even though I refused that offer they automatically refunded the discounted amount. Since we were at an impasse I told them I would be honorable and return the product however I would also be filing a complaint with the *****************************'s consumer affairs office as well as posting an honest review So the purchased warranty got me the right to spend another $47 Be advised this company has no published telephone number

  Oricle Hearing Aids

  Date: 09/14/2025

  Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustration with your experience, and we sincerely apologize for the inconvenience youve faced. Your satisfaction is very important to us, and we regret that we did not meet your expectations during this process.

  Regarding the issue with the right side of your hearing aid not charging properly, we typically provide troubleshooting steps to help identify and resolve such issues. We apologize that the responses you received did not meet your needs or provide a solution in a timely manner.

  Concerning the upgrade offer, please note that it is entirely optional and can be declined if it does not suit your needs. It was provided as an alternative to assist you, but we understand that it was not the right solution for you.

  We also want to clarify our return policy. The warranty and shipping costs are non-refundable, as outlined in our terms and conditions. We strive to be transparent about all fees and exclusions related to refunds, and we apologize if this was unclear at any point. Our policy includes a reprocessing fee, which would be deducted from the refund as well.

  As checked, our records show that, as a gesture of goodwill, weve processed a refund of the remaining balance to your ****** account. Please note that refunds typically take ***** days to reflect, depending on your financial institution.

  We regret that your experience was not a positive one, but we genuinely appreciate your feedback. We hope you will reconsider giving us the opportunity to serve you better in the future.

  If you have any further questions or need assistance, please feel free to reach out to us directly via email at ********************************************************************************************************.

  Once again, we apologize for any frustration caused, and thank you for your understanding.

• Review fromRon L

  Date: 09/12/2025

  4 stars
  I was surprised by the hearing quality in a $100 set of hearing aids. I had a set of $300 and they were junk. But they are no match for the $5,000 aids as far as over all quality.

  Oricle Hearing Aids

  Date: 09/14/2025

  Thank you so much for your thoughtful feedback! We are thrilled to hear that you were impressed with the sound quality of our $100 Oricle Hearing Aid. We strive to provide high-performance products at affordable prices, and its great to know our hearing aids have exceeded your expectations.

  We also appreciate your comparison with the $5,000 hearing aids, which we understand are from a different brand. While Oricle Hearing Aid products are designed to offer high value for the price, were glad that our products are able to deliver clear, reliable sound quality that makes a real difference for you.

  Your satisfaction is incredibly important to us, and were grateful for the opportunity to be part of your hearing journey. Should you have any questions or need further assistance, please dont hesitate to reach out at ******************************************************** and were here to help!

  Thank you again for choosing Oricle Hearing Aids. We look forward to continuing to serve you.

• Review fromN Richard G

  Date: 09/11/2025

  1 star
  the hearing aids felt like my ears were full and the sounds were not clear and audible as expected.

  Oricle Hearing Aids

  Date: 09/13/2025

  Thank you for reaching out and sharing your feedback regarding the Oricle Hearing Aids. We sincerely apologize for the experience youve had and the discomfort youve described. We completely understand how important it is for your hearing aids to provide clear and natural sound, and we're truly sorry they did not meet your expectations.

  We would like to address the concern about the hearing aids themselves. Oricle Hearing Aid come with a volume control that can be adjusted to your preference for optimal sound. If the hearing aids do not seem to be functioning as expected, we encourage you to adjust the volume settings to find a comfortable level. Sometimes, small adjustments can make a significant difference in the hearing experience.

  Additionally, here are a few tips that may help improve the sound quality and comfort:

  Volume Too High: If the volume is set too high, it can create sound pressure, leading to sound leakage and feedback. We recommend lowering the volume slightly to minimize this issue.
  Incorrect Wearing: If the microphone is inadvertently covered, it may cause feedback. Please make sure that the hearing aids are properly positioned, and that youre wearing the left and right hearing aids on the correct ears.
  

  Turning On Before Wearing: To prevent feedback, we suggest keeping the hearing aids off until they are properly positioned in your ears. They will automatically turn on about 12 seconds after being placed.
  

  Microphone Coverage: After putting the hearing aids in, double-check to ensure that the microphones (sound inlets) are not covered by any part of the ear dome or ear canal. This will help minimize feedback and ensure optimal sound quality.
  

  We understand that finding the right fit and experience with hearing aids can take time, and we are committed to supporting you through this process. In addition to these tips, we want to reassure you that we offer a transparent and flexible return policy. Whether the product is used, unused, opened, or unopened, as long as it's in its original packaging, including all accessories, manuals, and inserts, we are happy to accept returns.  We are more than happy to assist you through that process if you decide to move forward with a return.
  

  If you need and further assistance, please dont hesitate to reach out at ********************************************************* Were here to help ensure you have the best possible experience with our products.

  Once again, we apologize for the inconvenience and thank you for your understanding.

• Review fromConstance M

  Date: 09/08/2025

  1 star
  This company is a scam. The hearing aids produces overwhelming static feedback and did not work at all. I also kept receiving new tips that I did not order and was charged for them. I tried to return but every time I sent the request I was sent an email to "try this" and "try that" to the point where I finally exceeded the time limit to return. I am not stuck with this garbage and I am out over $200.00 and have absolutely nothing to show for it. DO NOT buy these hearing aids!

  Oricle Hearing Aids

  Date: 09/13/2025

  We truly regret the frustration and inconvenience youve experienced with your Oricle Hearing Aids, and we sincerely apologize for the negative experience. We understand how disappointing it can be when a product doesnt meet your expectations, and we want to address your concerns as thoroughly as possible.

  Regarding the static feedback issue, we want to emphasize that the troubleshooting steps provided were the initial solutions we typically offer to our customers. Our intention was to help resolve the issue as quickly as possible, but we understand that this may have felt repetitive, especially if the problem persisted.

  As for the extra tips you received, our records show that these were part of an upsell offer during your checkout process, which you had added on top of your initial order. We understand how this may have been an unexpected charge, and we apologize for any confusion this caused. We also see that your subscription for these extra tips was canceled on August 4, 2025, and we want to reassure you that no further shipments will be sent.

  Regarding your return request, we did respond to your inquiry and informed you on September 4, 2025, that your request had exceeded our 30-day return policy. According to our records, your order was placed on December 16, 2024, and the return window had unfortunately closed by the time we were able to address the issue.

  We fully recognize how frustrating this situation has been, and we are deeply sorry for any confusion or inconvenience caused. If theres anything more we can do to assist you or help resolve any ongoing issues, please don't hesitate to reach out at ********************************************************************************************************.

  Thank you for your understanding and patience.

• Review fromLinda D

  Date: 09/05/2025

  1 star
  This seems to be a classic bait-and-switch. Ordered the $99 through ******* and had trouble from the time I opened the box. Would not hold a charge, would not fit in my ears even after changing the tips to the smallest provided. When I contacted the company by email I received a reply telling me to try several steps that I had already tried and then they tried to sell me an upgrade for another approximate $200. DO NOT BUY FROM THESE PEOPLE.

  Oricle Hearing Aids

  Date: 09/08/2025

  We sincerely apologize for the issues you encountered with your Oricle Hearing Aids and truly understand your frustration. We want to assure you that your experience does not reflect the quality of service we aim to provide.

  Regarding the troubleshooting steps you were sent, these are standard initial measures we offer to help resolve common issues, such as charging problems and fitting adjustments. We understand that you had already tried them, and we genuinely regret that this did not lead to a resolution for you. We are always looking to improve, and your feedback will be taken into account to refine how we handle these situations in the future.

  As for the upgrade offer to the highest version of Oricle Hearing Aid, please know that it was presented as an optional upgrade, not a requirement. We fully respect your decision to decline any offers you are not interested in, and we apologize if this came across as inappropriate or pushy.

  In line with our commitment to customer satisfaction, we want to highlight that we are fully transparent with our return policy. Whether your product is used, unused, opened, or unopened, we accept returns as long as the product is in its original packaging, including all accessories, manuals, and inserts. If you'd like to initiate a return or need further assistance, please reach out to us at ********************************************************* and well be happy to guide you through the process.

  Once again, we are very sorry for the inconvenience you've experienced, and we truly appreciate you bringing this to our attention. Were here to help, and well do our best to make things right for you.
  

  Thank you for your understanding and patience.