Complaints

This profile includes complaints for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

• 

  Oricle Hearing Aids

  Tampa, FL 33610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered July 25 delivered aug 1. I am not delighted as their 30 day guarantee states a refund. I have tried phone ,no answers.i emailed for return address ,asked for reason, I sent . I think I am being dragged along so the time limit runs out. I am beginning to think this is their scam. I want address to get my refund and I want it know. I should be told how this different address return policy is placed,when reading in ad.

  Business Response

  Date: 08/02/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent order with Oricle Hearing Aids. We understand your frustration regarding the delay and the challenges you faced while trying to reach us, and we deeply regret that your experience has not met the high standards we aim to uphold.

  Upon reviewing our records, we see that after your recent phone call today, our representative provided the necessary return instructions via email. These instructions should now be in your inbox (irishmygirl @ roadrunner. com), including the correct return address for your item.

  As a gesture of goodwill and to resolve this matter as quickly as possible, we have already processed a refund to your account. Depending on your banks processing time, you should see the refund reflected in your account within the next 3-10 business days.

  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and thank you for giving us the opportunity to address the situation.

  Customer Answer

  Date: 08/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not order this nor do I want this and from what I see this is supposed to be to reoccur every month. They do not have my authorization to bill my credit card for this. I did purchase the aid beginning of July but am not happy with the product and do not use them. I dont need these tips that they are sending. I want to be taken off their list and do not want to hear from them again and this order canceled as dont need it. I have emailed them and no reply. They billed my credit card already. I want reimbursement of that charge.

  Business Response

  Date: 08/01/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration this additional charge may have caused.
  
  Upon reviewing your order, we found that the extra charge was for the monthly subscription of the Oricle Hearing Aid Extra Tips, which was initially added to your order at checkout. We want to assure you that we have canceled the subscription and refunded the subscription charge in full. The refund should be reflected in your account within 3-10 business days, depending on your payment method. Moving forward, you will not incur any further charges related to this subscription.
  
  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future. 
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and thank you for giving us the opportunity to address the situation.
  
  

  Customer Answer

  Date: 08/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the product 7/25/25. I tried it out and could not even get the hearing aid to fit my ear so I tried customer service several times. No reply. I only have 30 days they said. Today I tried to get an answer again. Then I just go fed up and tried to file for a refund. It gave no clear answer but several pages of "stuff" and still no answer on just how to send it back. I believe I am being taken for $118. 78 plus the return costs etc if I EVER get there!.

  Business Response

  Date: 07/28/2025

  Thank you for reaching out and sharing your concerns with your recent purchase of Oricle Hearing Aid. We truly apologize for the inconvenience you've experienced with our product. We completely understand your frustration, and we're here to help.
  
  We want to address the issue with the size of the hearing aids. Oricle Hearing Aid come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  That said, we completely understand your desire to return the hearing aids. As a courtesy, we have already processed a full refund for the order. You should see the refund reflected on your account within 3-10 business days, depending on your banks processing time.
  
  If you have any further questions or concerns, please dont hesitate to reach out to us via email at ********************************************************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for a pair of Oricle hearing aids several months ago. Upon receiving the aids read the manual and charged the aids. After charging I tried the aids and they'd not work at all. Defective right out of the box.Per the enclosed instructions I called the supposed customer service number and got a recording stating that all inquiries should be directed to ******************************************************** Sent three emails and never got any response what so ever.

  Business Response

  Date: 07/22/2025

  Thank you for reaching out. I understand you're having trouble powering on your Oricle Hearing Aid, and Im here to assist you.
  
  Please note that Oricle Hearing Aids are shipped in factory mode, which means the batteries are not yet activated. This is a standard safety precaution during transit. To activate the device, please connect the charging cord and charge the case with the hearing aid inside. This step is essential, as the device will not function unless it has been charged in this manner.
  
  That said, we completely understand your desire to return the hearing aids. As a courtesy, we have already processed a full refund for the order. You should see the refund reflected on her account within 3-10 business days, depending on your banks processing time.
  
  We truly apologize for the delays in communication and the difficulty in contacting us. We are currently working on improving our response times and customer service processes to ensure a better experience in the future.
  
  If you have any further questions or concerns, please dont hesitate to reach out to us via email at ********************************************************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.

  Customer Answer

  Date: 07/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received an order confirmation or date shipped, when I saw that the payments had been charged to my debit card, I have tried everything I knew or could find on their website to get some kind of communication, with no success. The payment amounts were $172.77 and $140.38 on July 14 from my debit card no.

  Business Response

  Date: 07/19/2025

  I sincerely apologize for the inconvenience you've faced with the non-arrival of your order with Oricle Hearing Aid and the difficulty youve experienced in trying to get in touch with us. We completely understand your frustration and appreciate your patience as we resolve this matter.

  After thoroughly reviewing our records, Id like to inform you that your order was delivered to your mailbox on July 18, 2025, at 11:41 AM CT in *******, ** with DHL tracking number ******************************. We understand how important it is to receive timely communication about your order, and we deeply regret that you did not receive an order confirmation or shipping details, as we always strive to provide clear communication with our customers.

  To make things right and as a gesture of goodwill, we have processed a full refund for both of the payments charged to your debit card on July 14, 2025 in the amounts of $172.77 and $140.38. Refunds typically take 3-10 business days to reflect in your account, depending on your banks processing times.

  We genuinely apologize for any confusion or inconvenience caused and hope this resolves your issue. If you still have not received the order or if theres anything else we can do to assist, please feel free to reach out directly, and we will do everything we can to help.

  Thank you for your understanding, and again, we apologize for any frustration caused.

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from them three months ago never received them. Ive called three different phone numbers for the company. No one is willing to help me. My name is ***** ****** my phone number ************.

  Business Response

  Date: 07/15/2025

  Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you have encountered regarding your order with Oricle Hearing Aid and the lack of support you received when trying to resolve this matter. We understand how frustrating it must be, and we deeply regret the delay in fulfilling your order.

  After reviewing your case, we are committed to making things right. As a gesture of goodwill, we will be processing a full refund for your order. The refund will be issued to the original payment method, and it should appear in your account within 3-10 business days.

  Please know that we take your concerns seriously. While this may not have been the resolution you expected when you initially reached out, we are hopeful that processing your refund will now fully resolve the issue.

  We sincerely value your business and hope to regain your trust in the future. If you have any further questions or concerns, please feel free to reach out directly at ********************************************************* and well be happy to assist you.

  Once again, we apologize for the frustration this has caused, and thank you for your understanding.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 30 th 2025 ordered a pair of hearing aids. Total $188.95. Received product July 8th Email - ******* ********** From:*********************************** To:******************************************************************************************************** Wed, Jul 9 at 3:21 PM Please send authorization to return hearing aids on subject order. One Oricle Hearing Aid - Pro Version $144.98 6 Pack of Oricle Hearing Aid Tips $9.99 1X Oricle Hearing Warranty(WV2) $9.99 Sub Total $164.96 Shipping $9.99 Taxes $14.00 Total $188.95 Thank You,**** ********** ******************************************* Cell: ************ Email: ******* ********** From:*********************************** To:Support Oriclehearing Thu, Jul 10 at 3:01 PM Attn: **** ******, **************** Representative ********************************************* LLC This my fourth email I would like option 1 : ? Option 1: Refund I can refund your order minus the shipping fees and the $4.95 restocking fee (total of $162.42). Ill send you the address where youll mail back your hearing aid in the original packaging.Thank You,**** ********** ******************************************* Cell: ************

  Business Response

  Date: 07/11/2025

  Thank you for your patience and for bringing this matter to our attention. We fully understand your frustration with the situation, and we sincerely apologize for any inconvenience you have experienced with your recent purchase with Oricle Hearing Aids.

  We want to address the concerns about your return. To resolve the issue and as a gesture of goodwill and in recognition of the inconvenience caused, we have processed a full refund for your order, totaling $188.95. Please allow 310 business days for the refund to appear in your account, as processing times may vary depending on your card issuer.

  We truly value your feedback and are committed to ensuring a better experience for all of our customers. Should you have any further questions or need additional assistance, please do not hesitate to contact us at ********************************************************************************************************.

  Customer Answer

  Date: 07/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* **********
  
   
  

• Initial Complaint

  Date:07/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product instructions on "start up" followed and no hearing increase was achieved. eMailed Oricle multiple times for help, but no response.

  Business Response

  Date: 07/05/2025

  We sincerely apologize for the inconvenience and frustration youve experienced with your recent order with Oricle Hearing Aid. Your satisfaction is extremely important to us, and we appreciate you bringing this matter to our attention.
  
  We would like to address the concern about the hearing aids themselves. Oricle Hearing Aid come with a volume control that can be adjusted to your preference for optimal sound. If the hearing aids do not seem to be functioning as expected, we encourage you to adjust the volume settings to find a comfortable level. Sometimes, small adjustments can make a significant difference in the hearing experience.
  
  That said, we want to resolve this situation promptly and fairly. As a courtesy, we have already processed a full refund for your order. You should see the refund reflected in your account within 3 to 10 business days, depending on your banks processing time.
  
  We truly regret any confusion or delay and appreciate your patience throughout this process. If you have any further questions or concerns, please dont hesitate to reach out. Were here to help.

  Customer Answer

  Date: 07/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to return for a refund in item.That is unopened that I just received two days ago. This company will not respond and they will not send me the return address information. I have sent six emails, The only response I received was them trying to convince me to keep the package.

  Business Response

  Date: 07/03/2025

  Thank you for bringing this to our attention. Were truly sorry to hear about your experience and the frustration it has caused. Your feedback is very important to us, and we take it seriously.

  
  We understand how disappointing it must be to feel ignored, especially when you're simply trying to return an unopened item within a reasonable timeframe. Please accept our sincere apologies for the delay in communication and any inconvenience this has caused.

  
  We want to assure you that this is not the level of service we aim to provide. Our customer support team is here to assist you, and your return request should have been handled more promptly and respectfully. Were currently reviewing your case to understand where the breakdown occurred and to ensure it doesnt happen again.

  
  In the meantime, please send your order number and contact details to our support team, and well prioritize resolving this for you. Our team will provide the return address and support you through the refund process without further delay.

  
  Thank you again for your patience and for giving us the opportunity to make things right.

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered hearing aids and were not desired design and fid not fit properly. Returned them after about 2 weeks well within the return time . Came back to me say it wasn't the right adress(it was) . Resent it and have not heard anything else from oriclehearing. They kept my money and also wouldn't even return the hearing aids. So I consider it theft and want either the hearing aids or my refund. Refund preferred.

  Business Response

  Date: 07/05/2025

  We sincerely apologize for the inconvenience and frustration youve experienced with your recent order with Oricle Hearing Aid. Your satisfaction is extremely important to us, and we appreciate you bringing this matter to our attention.

  We understand that the fit of the hearing aids was not suitable for you. To help with this issue, we want to share that Oricle Hearing Aids come with three different sizes of ear domes designed to offer a better and more personalized fit. Its not uncommon for users to struggle initially, but in many cases, trying the alternate dome sizes can greatly improve both comfort and performance.

  Regarding your return, we have reviewed our records and show that an email response was sent to you on June 19, 2025, requesting proof of return so we could proceed with processing your refund. As of now, we have not received a reply to that message.

  That said, we want to resolve this situation promptly and fairly. As a courtesy, we have already processed a full refund for your order. You should see the refund reflected in your account within 3 to 10 business days, depending on your banks processing time.

  We truly regret any confusion or delay and appreciate your patience throughout this process. If you have any further questions or concerns, please dont hesitate to reach out. Were here to help.