Complaints

This profile includes complaints for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

• 

  Oricle Hearing Aids

  Tampa, FL 33610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on September 2, 2025 & product was received on September 9, 2025.I have tried the hearing aids several times, using different domes that are supplied. The aids are not comfortable & I have elected to continue using my current behind the ear aids.On 9/17/25, I emailed the company & requested the necessary information to return the aids for a refund. They responded with tips for me to try. I responded that I simply want to return the aids. They responded wanting a reason, which I gave themthey are uncomfortable. They responded with more tips, which I had already tried. I advised them that I dont need anymore tips but simply want to return the aids. They then responded wanting me to pay more money to try a different aid. I politely asked for the requested info to return the aids. After 3 days, I have not heard from them. I will be happy to supply the thread of emails between myself & this company.

  Business Response

  Date: 09/24/2025

  We sincerely apologize for the inconvenience our customer experienced. Please be assured that we always respond politely and with the intent to provide assistance to our customers. We regret that despite our efforts to help, the situation caused frustration, and we appreciate the opportunity to address the concern through the BBB.

  
  As a gesture of goodwill, we have processed a refund in the amount of $173.89 for this order. Our goal is to resolve this matter in a fair and respectful manner and to reassure our customer that their satisfaction remains important to us.

  
  We remain committed to continuous improvement and to offering prompt, courteous support to all of our customers.

  Customer Answer

  Date: 09/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund from Oricle. They were quick to reply with their tips for better use but now that I am requesting a refund they are ignoring me. These hearing aids have a very high pitched screeching noise which gave me a bad headache. Definitely not for me. They do offer a 30 day money back refund but I cannot get them to answer my emails to start the return process.

  Business Response

  Date: 09/24/2025

  Thank you for reaching out to us. We sincerely apologize for any inconvenience youve experienced with your Oricle hearing aids.

  
  We did respond to your email on 09/22/2025 at 08:04 PM with an offer for an upgrade, but we understand that you preferred to proceed with a refund instead. As a gesture of goodwill, we have processed a full refund today, September 23, 2025. Please allow 110 business days for the amount to reflect back into your account, depending on your bank or payment provider.

  
  There is no need to return the product. Our priority is to make this process as smooth as possible for you, and we hope this resolution helps.
  We truly appreciate your feedback, as it helps us improve our products and services. Should you have any further questions or concerns, please dont hesitate to reach out.

  Customer Answer

  Date: 09/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *********
  
   
  

• Initial Complaint

  Date:09/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased hearing aids from Oricle on 09/04/2025. First off, I wasn't able to review my purchase before submitting.As soon as my credit card info was entered, the charge was on my credit card.Because of this and other factors I believed I had been scammed.My credit card company put a hold on my account and issued me a new card as they investigated a possible fraud by Oricle. Once I received the hearing aids, the investigation was completed and my card was once again charged for the hearing aids to Oricle. I received a letter that it was not a fraud as I received the merchandise, the account hold payment to Oricle was lifted and the matter was considered closed.After a few days I tried numerous times to find out how to get a refund started.I had to jump through many online searches until I finally connected with an rep. from Oricle. When I requested a refund, they "Where sorry I wasn't pleased with the hearing aids, but offered solutions" when I explained I wasn't interested in any resolutions but a full refund, the game of cat and mouse with them began. They claimed on their end my credit card company still had an OPEN claim against them and no refund until it was closed. I sent them the letter from my credit card company stating the investigation was FULLY closed and a screenshot where the amount for the hearing aids was deducted from my account on 09/12/2025. Oricle advised me to call them, it was still showing ongoing. I did that. And was told it was closed and they could not contact Oricle because it was FULLY closed and payment had been sent to them. And for Oricle to contact THEIR financial institution.I emailed Oricle back and told them what I was told and they told me to contact them again, it was still showing open on their end. So just a run around. I have all these emails, and responded to their last ( 09/20/2025) that I was filing a complaint against them with the BBB. I had enough of the runaround. Cheryl king

  Business Response

  Date: 09/22/2025

  Thank you for your patience and for bringing this matter to our attention. We deeply regret the frustration and inconvenience you’ve experienced in trying to resolve your issue with your Oricle Hearing Aids order. Please accept our sincerest apologies.

  After reviewing your complaint, we want to clarify a few points to ensure transparency.

  Order Review Process:
  Our website allows customers to review and confirm order details before submission. The order summary, including product details and price, is typically displayed on the right side next to your personal information. We encourage customers to carefully review this summary before confirming the order. If there was any confusion during this process, we sincerely apologize and will review our site for clarity.
  

  Troubleshooting and Refunds:
  Our support team provides initial troubleshooting steps to identify and resolve any potential product issues before proceeding with a refund. This is standard procedure to ensure the hearing aids are functioning properly. We understand this has caused frustration, and we strive to exhaust all resolution options before considering a return.
  

  Chargeback and Refund Processing:
  We understand that you’ve contacted your bank and were informed the chargeback case is closed. However, it may still appear as "open" on our end. Once a chargeback is initiated, the bank takes over the investigation, and while it may be closed on your bank’s side, it can take time to reflect in our system. Until this update occurs, we cannot process a refund.

  We recommend reaching out to your bank again to confirm whether any further steps are needed to fully close the chargeback case.
  

  We truly value your feedback and appreciate your patience. Please feel free to contact us for further assistance, and we will work to resolve this as quickly as possible.
  

  Thank you again for your understanding.

  Customer Answer

  Date: 09/23/2025

   This case has been closed over 11 days ago and payment sent to Oricle.

  Business Response

  Date: 09/24/2025

  Thank you for reaching out. We apologize for the inconvenience.
  
  
  We understand that you'd like to receive a refund, and we’re more than happy to assist you. However, since a chargeback case has already been filed through your bank, it is now being handled directly by them. At this point, we’re unable to issue a refund on our end while the dispute is active.
  
  
  Your bank should be able to provide you with updates and the final outcome of the chargeback. Please keep in mind that the resolution process may take some time, and the decision will ultimately come from your financial institution.
  
  
  We hope this clarifies things. If you have any other questions or need further assistance, feel free to let us know

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish to return the hearing aids for a refund, but my messages thru thier Live Chat and thru emails is being ignored.I can't seem to locate a phone number for them and they don't respond to messages. I don't know what else to do.

  Business Response

  Date: 09/20/2025

  We sincerely apologize for the inconvenience youve experienced in reaching us regarding your Oricle Hearing Aid return request. We understand how frustrating it can be when communication doesnt meet your expectations, and we truly appreciate your patience as we address this matter.

  Upon reviewing our records, we see that we responded to your inquiry on 09/14/2025, and at that time, we provided troubleshooting steps for your hearing aids. These steps are part of our standard process, as they help us identify any potential issues with the product before proceeding with a return. We deeply regret that the product did not meet your expectations after following those steps, and we apologize for any frustration this has caused.

  As a gesture of goodwill, we have gone ahead and processed a full refund for your order. You should see the refund reflected in your account within 3-10 business days, depending on your card issuer's processing times.

  Again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or need additional assistance, please feel free to reach out to us directly at ********************************************************************************************************.

  Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 09/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their hearing aids about a month ago, never received them and have tried to contact them but they wont help and will not give me a refund

  Business Response

  Date: 09/18/2025

  We sincerely apologize for the inconvenience and frustration this situation has caused. We take matters like this very seriously and strive to provide timely and effective support to all of our customers.
  
  After reviewing our records, we can confirm that your order was delivered in your mailbox to the address in *********************, *** on September 9, 2025, at 9:24 AM CT. We understand that you have not received the package and regret that you had difficulty reaching our support team.
  
  We also want to confirm that we responded to your shipment inquiry via email on September 17, 2025, but have not yet received a response from you. Its possible our message may have ended up in your spam or junk folder, and we encourage you to check there as well.
  
  That said, as a gesture of goodwill and in the interest of resolving this matter quickly and fairly, we went ahead and processed a full refund for your order on September 17, 2025. Refunds typically take 3-10 business days to reflect back in your original method of payment, depending on your bank or credit card provider.
  
  Again, we apologize for the inconvenience and truly appreciate your patience and understanding.
  
  If theres anything more we can do to help, please dont hesitate to reach out.
  
  

• Initial Complaint

  Date:09/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased July ******* on internet used **** to pay for same with understanding satisfaction guaranteed and free returns. I tried these for 2 weeks no help at all Constantly screeching as I turned my head and or walked even after multiple volume adjustments. Went thru manual tried all their tips and suggestions kept them to try all options. Charging never lasted more than 5-6 hours unlike the 60 hours they claim in their ads. Tried contacting customer Service no phone number found or provided text only. Asked to speak to someone please provide phone number. Chat service says will respond in 14 minutes. After 2 full days no response. EXCEPT text message suggesting tips and things to try. Only help available. No further response even when I provided my phone and requested a call. Told tips or a new manual were only assistance available. I told them I wanted to return them for a full refund of $181.11 charged to my Amex card. Satisfaction guaranteed easy and free return I guess thats only in the ads they wouldnt even discuss it in the chat/text part OE334432 order number on July 15 2025 Repeated requests to speak with someone was told their company protocols do not allow talking to a supervisor or refunding after 30 days there is nothing we will do for you. This is the biggest piece of junk Ive ever bought and the company does not live up to its advertising of satisfaction guaranteed and easy free returns I would like my Amex acct they charged it to to be filly refunded the $181.01 they charged me. Instead of being allowed to rip me off by the lies on their ads and or the low low quality? Of their junk product Thank you ****** ********

  Business Response

  Date: 09/19/2025

  First and foremost, we sincerely apologize for the frustration and inconvenience youve experienced with your Oricle Hearing Aid purchase. We deeply regret that the product did not meet your expectations and that our customer service process did not meet the level of service you deserve.

  We understand how disappointing it must be to feel that you werent provided with the assistance you needed. Please allow us to explain the situation.

  Troubleshooting ***************start="571" data-end="574"> The troubleshooting steps provided by our team are designed to identify issues with the Oricle Hearing Aid. These steps are intended to resolve technical difficulties efficiently, and we regret that they did not address your concerns.
  

  Return ****************start="828" data-end="831"> Our return policy is fully transparent, stating that returns are accepted within 30 days of the delivery date. Unfortunately, your order was placed on July 15, 2025, and the return request was made after this 30-day window, which falls outside our policy. While we understand your dissatisfaction, we must adhere to this policy for fairness.
  

  Resolution ******************start="1198" data-end="1201"> We genuinely attempted to resolve the issue during your call with our support team on September 15, 2025, offering to reship the product as a solution. Unfortunately, this offer was declined. We always strive to offer alternatives to improve the customer experience.
  

  Refund *****************start="1488" data-end="1491"> As a gesture of goodwill, we have processed a full refund of $181.11 on September 16, 2025. The refund was issued to your **************** account and should appear on your statement within 7-10 business days, depending on your card issuers processing time.
  

  We regret that this experience did not meet your expectations. Your feedback is important, and we have shared it with the relevant teams to improve our services.
  

  Thank you for your understanding. If you have any further questions, please reach out to ************************************************************************.

  Customer Answer

  Date: 09/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:09/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was desperate for hearing aides, these seemed to be a good deal, I entered my credit card # and never even confirmed the order, I got a call from chase a few minutes later and they said they would deny the charge since it was a known scam. 6 days later they showed up at my door.. After googling oricle and seeing the first thing that comes up is scam company. I have been trying to contact them non stop to get an address to send them back to. I have disputed the charge with *****, and will not be paying for them.. I simply need an address to send them back to. my wifes email is ********************** and the order number #OE430989.. I only found the order number after checking the spam folder in my email..I have tried contacting the company since the minute they came to my door a few hours ago.. I understand, according to ******, it is a drop shipping company that doesn't respond to customers.. Please help!

  Business Response

  Date: 09/19/2025

  Thank you for reaching out to us regarding your recent order. We sincerely apologize for the confusion and frustration you have experienced. We value all of our customers and take every inquiry seriously.

  Upon reviewing our records, we can confirm that your order (Order #OE430989) was successfully placed on 09/09/2025, and the payment was approved by your bank at that time. We understand that you have concerns regarding the delivery of the product and the return process.

  On 09/16/2025, we received your chat message inquiring about how to return the product. In response, we promptly sent an email on 09/17/2025 informing you that your refund had already been processed. Refunds typically take 7-10 business days to appear in your account, depending on your bank's processing times.

  We understand that you were looking for an address to send the products back to, and we deeply apologize for any inconvenience caused by the lack of communication regarding the return process. As mentioned, we have already initiated the refund, so there is no need for you to send the products back.

  Again, we sincerely apologize for the issues youve faced. We aim to resolve this matter promptly and ensure you are fully satisfied with the resolution.

  Thank you for your understanding.

  Customer Answer

  Date: 09/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:09/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these heating sides in July 2025. They came immediately. They arrived July 18 2025. As soon as I received them I tried them. They could not fit in my ears my ears are too small. I immediately send an email requesting the address to return them. They Never responded. I sent continuous emails and nothing. They is no way to return them other than waiting for the address from Oricle to do so. I am fighting stage 4 breast cancer I didnt and *** have time to fight these people for my $130.00. They are Horrible scamming people

  Business Response

  Date: 09/15/2025

  We are deeply sorry to hear about the challenges you've faced, and we truly apologize for the frustration and stress this situation has caused you. We also want to express our sincere empathy for what youre going through, and we regret that this experience has added to your burden.

  After reviewing our records, we see that the last email we sent to you was on September 14, 2025, where we offered you an option to either proceed with an upgrade (which is optional and free to decline) or to initiate a return. Unfortunately, we have not received a response from your end.

  Regarding the fit of the hearing aids, Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and its common for users to initially struggle with the fit. Trying the other sizes can sometimes improve comfort and performance. However, we completely understand if this was not a solution for you.

  As a courtesy, you do not need to return the product. Please feel free to keep it, and weve already processed a full refund for the order, including the total purchase price. The refund should be reflected in your account within 3-10 business days, depending on your banks processing time.

  We truly apologize for the inconvenience, and we hope this helps resolve the matter. If there is anything further we can assist you with, please dont hesitate to reach out at ********************************************************* We are here to help.

  Thank you for your understanding and patience.

• Initial Complaint

  Date:09/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased hearing aids from Oricle. After receiving them, they worked only 15 minutes and then quit working. I called them, They sent a replacement set--billed me an additional 149 dollars and when I tried to return them, I was referred to another repair technician. I tried to explain that all I wanted was to return them not repair them. They persisted to send me to a repair technician over and over multiple times, but would not allow me to return them. I am 81 years of age and I am not a hearing aid repairman. This is the usual treatment we, as senior citizens, receive from most people when we, senior citizens, try to work out problems in the business sector. All I want to do is send them their hearing aids and conclude this mess. Thank you, ******* *****, ************ or *******************

  Business Response

  Date: 09/14/2025

  Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the frustration youve encountered, and we sincerely apologize for any inconvenience caused.
  
  Typically, when customers report issues with their **********************, we begin by providing troubleshooting steps to help identify the problem, as we want to ensure all potential issues are addressed before proceeding further. We understand that this process was not helpful in your case, and we truly regret any confusion or inconvenience this caused.
  
  After reviewing your order, we can confirm that you were only charged once for $109.98, which covered the initial cost of the hearing aids. The replacement set was shipped to you free of charge, as part of our commitment to resolving any issues with our products.
  
  We completely understand your desire to return the hearing aids, and as a courtesy, we have already processed a full refund for your order, including the total purchase price. Please allow 3-10 business days for the refund to appear in your account, depending on your banks processing time.
  
  We sincerely apologize for any frustration this experience has caused, especially for someone who has already been through so much. We truly value all of our customers, and your feedback will help us improve our customer service for everyone, especially seniors like yourself. Should you need any further assistance or have any additional concerns, please do not hesitate to reach out.
  
  Thank you again for your patience, and we wish you the very best.

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/20/** Model #JH-A490 LOT #**P1106 Would like to return for refund Order #OE391546 It's in the original package.Didn't work. Could not turn on. Never used.

  Business Response

  Date: 09/13/2025

  Thank you for reaching out, and we sincerely apologize for the frustration youve experienced with your Oricle Hearing Aids. We understand how important it is to have a product that works properly, and we are truly sorry that yours didnt meet your expectations.

  We also want to address a potential issue that could be causing the difficulty you're experiencing with the hearing aids. One common reason for hearing aids not turning on or malfunctioning is a depleted battery. If this is the case, we recommend charging your hearing aids for a couple of hours. They should be fully charged within that time, and giving them a little more time to power up may resolve the issue.

  Additionally, here are a few tips to ensure proper charging:

  Incorrect Placement: Ensure the hearing aids are placed correctly in the charging case, with the left (L) hearing aid in the left (L) slot and the right (R) hearing aid in the right (R) slot.
  

  Unpowered Adapter: Check that the charging case is properly plugged in and receiving power. If necessary, try unplugging and re-plugging the charging cable to ensure a secure connection.
  

  Charging Cable Issues: If you suspect the charging cable is faulty, please try using another compatible cable to rule out any issues with the current one.
  

  Regarding your return request, we truly want to make this right for you. As a gesture of goodwill, weve processed a full refund for your order. Please expect the refund to appear in your account within 3-10 business days, depending on your card issuer's processing times.

  We value your business and are sorry that you had to go through this experience. If you need any further assistance or have additional questions, please dont hesitate to contact us. We are here to help.

  Thank you for your understanding and patience.