Hearing Assistive Devices
Oricle Hearing AidsInformation and Alerts
Accreditation Status
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints allege difficulty in reaching the business for returns or refunds, as phone calls go unanswered and emails are ignored. Consumers also advise the products they receive do not fit or function properly. Some also allege unauthorized charges for orders they did not place. Additionally, the business is accused of delaying RMAs for product returns.. On February 12th, 2025, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On March 26th, 2025, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by updating the business’ website to clearly outline the refund policy, contact information, as well as updating information regarding the product. The business has also implemented measures to better assist their customers to provide clear communication regarding purchase and refund inquiries via email and Live Chat options. BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints.
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