Complaints

This profile includes complaints for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

• 

  Oricle Hearing Aids

  Tampa, FL 33610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and received two sets of Oricle Hearing aids. Ordered 12/27/24 paid with ******. Amount $253.56. Was not satisfied and called Oricle's number to ask to have them returned for credit. They sent me a letter by email with an RMA code ******** and an address to return. They said my amount would be $223.90 after fees for used item shipping cost and restocking fee was processed. At this time I have still not received a credit of any kind for the return. I've I called their number at least three times and I only get a response. It says at this time not accepting phone calls to contact them by email. I've sent four emails with a request and all the information they ask for to return my money. At this time no one has responded. When I returned these, I sent through **** insured for $200 and got a signed receipt that said they signed for them on January 14th, 2025 at 10:20 a.m. in *************************************. I hope you can assist with this problem. Thank you.

  Business Response

  Date: 01/31/2025

  
  We sincerely apologize for the inconvenience you've encountered in trying to process your return and receive your refund. We understand how frustrating this situation must be, and we truly appreciate your patience as we've worked to resolve this matter.

  After reviewing your case, we can confirm that the status of your return was still showing as pending, but we are happy to inform you that we have processed your full refund for the amount of $253.56 today. You should see the refund reflected in your ****** account in 30 business days or depends on ******'s refund policy.

  We greatly appreciate you providing us with the update on your return and for sending the return via ****. Rest assured that we are working diligently to improve our communication and response times, and we deeply regret any delay or lack of communication you've experienced.

  Once again, we apologize for the frustration this has caused, and we hope this resolves your concern. If you have any further questions or need assistance, please don't hesitate to contact us via email at ********************************************************* Were here to help.
  Thank you for your understanding.
  

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered aids on line and received them 1/11/25. the next day they worked well but the next day on had loud chirping noises. the manual does not address this so i called. message first 4 calls said wait times over 2 hours so use the support email which i did several times with not response. then calls just said not accepting calls at this time. this is supposed to be a 24/7 service. the website says 45 day return but then policy says 30 days. i have been trying contact almost daily for over 2 weeks. they say returns must have their return document and items not accepted will not be returned, a sort of theft. there are numerous complaints on them including some other BBB. it appears to be a company to defraud the disabled, poor and elderly with deceptive advertising of a medicine device. they should be required to offer returns or replacement items and have functional contact methods.. this is a type product that many need but have trouble finding. any help would be appreciated by many who have had problems with this company.

  Business Response

  Date: 01/31/2025

  
  First and foremost, I want to sincerely apologize for the inconvenience and frustration youve experienced with your Oricle Hearing Aids and the challenges in reaching our support team. We truly understand the importance of quality customer service, and we regret that we did not meet your expectations in this case.

  Regarding the loud chirping noises, I would like to offer some clarification. If you are new to using hearing aids, its common to experience background noise, especially as your ears adjust to hearing a wider range of sounds. It can take time for your brain to become accustomed to all the environmental sounds around you. We recommend starting with shorter wear periods in quiet environments (about 1-2 hours daily) and gradually increasing the time as you become more comfortable. As you continue to wear them, the background noise should become less noticeable, and the hearing aids will perform more naturally.

  We also want to address the concerns about your return. To resolve the issue and as a gesture of goodwill, we have processed a full refund for your order, which includes the cost of the hearing aids, any warranties, and associated charges. Please expect the refund to appear in your account within 7-10 business days, depending on your card issuer's processing times.

  We deeply regret the difficulties youve faced in reaching our support team, and we are currently working on improving our contact methods to better assist our customers in the future. Your feedback is invaluable, and we are committed to enhancing our service moving forward.

  If you have any further questions or need assistance, please feel free to reach out to us directly via email at ************************************************************.
  

  Thank you for your understanding, and once again, we apologize for any frustration caused.

  Customer Answer

  Date: 01/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved
  
  Regards,
  
  Tx ******
  
   
  

• Initial Complaint

  Date:01/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07DEC2024, I ordered Oricle Hearing Aids & PAID for them, along with extended warranty & extra rubber tips. On 07JAN2025 (1 Month later) I notified Oricle Hearing Aids that I never received product. Shortly thereafter, I received a delivery of ONLY the rubber tips (NO Hearing Aids) which had been forwarded by **** from an incorrect address (former residence) in ************* ** with additional Postage Due ($7.14) which I paid postman. Having notified Oricle Hearing Aids **************** email address of same, I then got several responding emails (COPIES Available) from several Service ***** all of whom advised how sorry they were & that they would work to correct the error. As of today (28JAN2025) I still havent received Hearing Aids (for which I paid $99.99 when I ordered them in DEC2024. I requested Delivery of the Product or Refund of the Sale Price via email (COPIES available); however as of today, Ive received neither. I now believe that this company is engaging in Dishonest Business practices utilizing the Internet and doing so across State Lines, which may constitute ILLEGAL business practices .COPIES of all emails, which included Invoice for Purchase, Photos of Items received that include WRONG Address, and subsequent emails back & forth which have proven to be a waste of time for me. PLEASE ADVISE what action I might take to achieve some resolution (Delivery or Refund) as I have patiently attempted to do so directly with the company, to no avail.Thank You.Respectfully,**** ******** ****************************************

  Business Response

  Date: 01/31/2025

  
  First and foremost, I would like to sincerely apologize for the frustration and inconvenience you have experienced regarding your order order with Oricle Hearing Aid. We deeply regret that you did not receive your hearing aids and that the communication from our team has not met your expectations.

  Upon reviewing our records, we can confirm that an email was sent to you on January 16, 2025, informing you that the package was mistakenly sent to an incorrect address. We requested that you confirm your correct address for reshipment; however, it appears we did not receive a response from you.

  We understand how important this matter is and, to resolve it promptly, we have processed a full refund for your order today, including the cost of the hearing aids, the extended warranty, and any additional charges. You should see the refund reflected on your ****** account within 30 business days, depending on ******'s processing time.

  We genuinely apologize for the confusion and inconvenience this has caused. Your feedback is invaluable to us, and we are committed to improving our processes to avoid similar issues in the future.

  If you have any further questions or need assistance, please feel free to reach out to us directly via email at ***********************************

  Thank you for your patience, and once again, we apologize for the trouble.
  

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased and received:Buy 1, get 1 50% off Oricle Hearing Aid Pairs x 1......$149.99 2XHearing Warranty (WV2) x 1..........................................19.98 Oricle Hearing Aid - Hearing Aid Tips - 6 pack x 1.........9.99 Subtotal...................................................................................179.96 Shipping......................................................................................6.95 Taxes.......................................................................................... ***** Total............................................................................................203.73 USD Hearing Aids did not fit my ear canal....fell out.Requested refund....was told I would be responsible for cost of reshipping, plus $8.95 restocking fee. I never received warranty but was told I could not get back my $19.95 that I paid for it!I am willing to send back at my expense, but expect refund for purchase.

  Business Response

  Date: 01/25/2025

  
  Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced with your recent purchased with Oricle Hearing Aid. We understand how important it is to find a hearing aid that fits comfortably, and we regret that the hearing aids you received did not meet your needs.

  We want to clarify that the Oricle Hearing Aid comes with multiple pairs of ear domes in different sizes, designed to ensure a better fit for a variety of ear canal sizes. We recommend trying the different ear dome sizes that are included, as they may provide a more secure and comfortable fit.

  That said, we understand that these hearing aids may not be the right solution for you. As per our transparent return policy, there are fees associated with returns, including restocking fees and return shipping. However, as a courtesy, we have processed a full refund for your order, including the $19.98 for the warranty, even though it typically wouldn't be refundable.

  We sincerely hope this resolution helps, and we truly appreciate your patience throughout this process. If you have any further questions or concerns, please dont hesitate to reach out to us.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/16/25 received 01/13/25 order number OE-****** email request for return and refund 01/14/25 and 01/17 and 01/22/25 also phone call on 01/16/25 given a RAM #******* with shipping instruction forward on my email to date no response. phone call to business *************) not receiving phone calls. I have three (3) different addresses listing.

  Business Response

  Date: 01/25/2025

  
  Thank you for sharing your experience with your recent purchase with Oricle Hearing Aid, and we sincerely apologize for the inconvenience and frustration you've encountered. We understand how important it is to receive clear communication and timely resolutions, and we regret that this situation has caused you undue stress.

  We would like to clarify that our return policy is transparent, and it clearly states that refunds are processed once we receive the returned items. After reviewing our records, we can confirm that the tracking number you provided corresponds to your original order and not the returned item. Based on our current warehouse records, we have not yet received the returned merchandise.

  However, as a courtesy, we have processed a full refund for your order. We hope this helps alleviate some of your concerns and resolves the issue for you.

  If you have any further questions or need assistance, please dont hesitate to reach out to us directly. We sincerely appreciate your patience, and we are committed to improving our service moving forward.

  Customer Answer

  Date: 01/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the right hearing aid does not work. left one works fine. hear better than I do with brand my insurance pays for. all i want is the right hearing aid. My grandson put it in his right ear and could not hear anything, so it is not me. All i want is the right hearing aid. even with the left turned all the way up I can hear at church to a degree

  Business Response

  Date: 01/17/2025

  
  Thank you for reaching out, and Im truly sorry to hear that youre having trouble with the right pair of Oricle Hearing Aid . We understand how important it is for both devices to work properly, and we apologize for any inconvenience this has caused.

  Id like to offer some suggestions to improve your experience. Sometimes, low volume settings can make sound seem unclear or muted. I recommend trying to adjust the volume slightly to see if this enhances the clarity and helps you hear better. Additionally, if youre still having difficulty, please feel free to contact us directly so we can provide more tips on how to optimize the settings for your specific needs.

  As a courtesy, we have processed a refund for your order. The refund should be reflected in your account or depend on ******'s refund policy.

  We appreciate your understanding and hope we can resolve this matter to your satisfaction. If you need any further assistance, please dont hesitate to reach out.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 sets of hearing aides. My doctor did not want me to use them. I never opened the package. I got a return authorization code and returned them in a timely manner. The company will not credit me. They said they never received the hearing aides back even though I provided them with proof from the post office that they received them. My proof and documentation is attached.

  Business Response

  Date: 01/14/2025

  Thank you for reaching out to us and bringing this matter to our attention. We deeply apologize for the inconvenience and frustration you have experienced regarding your return. At Oricle Hearing Aids, we strive to provide the best possible customer service to every SINGLE customer, and we take issues like this seriously.

  We sincerely appreciate your patience and the documentation youve provided showing proof of delivery. After reviewing the situation, we understand the confusion that may have occurred, and we are happy to inform you that, as a courtesy, we have processed a full refund for your order. You should see the credit reflected in your account in 3 - 10 business days or depends on your bank.

  We truly value your feedback and are committed to making improvements where needed to ensure smoother transactions for all of our customers. Once again, we apologize for any inconvenience this has caused and thank you for bringing it to our attention. Please dont hesitate to reach out if you have any further questions or need additional assistance.

  Customer Answer

  Date: 01/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** **********
  
   
  

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased one set of hearing Aid however; the order form was selected in a way I could not select one purchase and Oricle Hearing Aid charge me for two. I called and and no adjustment until this day.

  Business Response

  Date: 12/21/2024

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused during your order process with Oricle Hearing Aid.

  We understand that you intended to purchase only one set of hearing aids, and we want to clarify that the quantity can be adjusted on our website before submitting payment details. Once the order is placed, its unfortunately difficult to modify quantities, but we strive to make the process as clear as possible to avoid such issues.

  That said, we would like to inform you that a refund for the extra unit was processed on December 6, 2024, in the amount of $161.98. This refund was issued to resolve the billing error, and we hope this provides the resolution you were seeking.

  If you have any further questions or concerns, please dont hesitate to reach out. We appreciate your understanding, and were grateful for the opportunity to assist you.

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered hearing aids from Oricle on approximately 11/22/24. I received them, however I decided to return them and request a refund, since I decided to pursue other options. I did not open the package or use the hearing aids.After several communications with them requesting that I take pictures of the package, verify my address, provide a picture of the receipt, etc. I was able to mail them back. I verified that the package had been received through using the tracking number. I then emailed them to let them know that, and I received a response requesting the tracking number since it couldnt be verified that the package had been received on their end. This has taken place over nearly a month, and so far I have not received a refund, despite following the instructions they gave me.

  Business Response

  Date: 12/21/2024

  
  Thank you for reaching out to us and for your patience throughout this process. We understand that returning products and managing returns can sometimes be frustrating, and we sincerely apologize for any inconvenience this may have caused.

  We want to confirm that we have processed the full refund for your order as a courtesy, despite the delay in receiving the necessary information to fully verify the return. As we mentioned in our previous communications, we require a tracking number for the returned items to properly monitor and confirm receipt on our end.

  We appreciate your cooperation in following our return process and thank you for your understanding. If you have any further questions or need additional assistance, please dont hesitate to contact us.

  We value your business and hope to serve you again in the future.
  

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seller very difficult in obtaining RMA number for return & minimal response to 4 E-mails & 2 phone calls. I finally was provided with an RMA#.USPS shows delivery on Dec. 6th @ 10:58 AM to receptionist/warehouse. The issue is still open & I have contacted my bank/credit cards dispute ***** to file a request for full refund. Hearing aids were NEVER WORN or USED & in original packaging with ALL accessories.

  Business Response

  Date: 12/13/2024

  
  Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with the return process and the delays in communication. We understand how important it is to have a seamless and timely return experience, and we deeply regret that this was not the case for you.

  Upon reviewing your case, we can confirm that the full amount for your order was refunded to your original payment method on December 12, 2024. We truly appreciate your patience throughout this process, and we hope this resolution helps address your concerns.

  If you have any additional questions or need further assistance, please do not hesitate to reach out to our support team. We are here to help and are committed to ensuring that your experience is fully resolved.

  Again, we apologize for the inconvenience, and we appreciate your understanding.