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Business Profile

Hearing Assistive Devices

Oricle Hearing Aids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

This business has 1 alert

Complaints

This profile includes complaints for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oricle Hearing Aids has 2 locations, listed below.

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    Customer Complaints Summary

    • 358 total complaints in the last 3 years.
    • 335 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased one set of hearing Aid however; the order form was selected in a way I could not select one purchase and Oricle Hearing Aid charge me for two. I called and and no adjustment until this day.

      Business Response

      Date: 12/21/2024


      Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused during your order process with Oricle Hearing Aid.

      We understand that you intended to purchase only one set of hearing aids, and we want to clarify that the quantity can be adjusted on our website before submitting payment details. Once the order is placed, its unfortunately difficult to modify quantities, but we strive to make the process as clear as possible to avoid such issues.

      That said, we would like to inform you that a refund for the extra unit was processed on December 6, 2024, in the amount of $161.98. This refund was issued to resolve the billing error, and we hope this provides the resolution you were seeking.

      If you have any further questions or concerns, please dont hesitate to reach out. We appreciate your understanding, and were grateful for the opportunity to assist you.

    • Initial Complaint

      Date:12/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered hearing aids from Oricle on approximately 11/22/24. I received them, however I decided to return them and request a refund, since I decided to pursue other options. I did not open the package or use the hearing aids.After several communications with them requesting that I take pictures of the package, verify my address, provide a picture of the receipt, etc. I was able to mail them back. I verified that the package had been received through using the tracking number. I then emailed them to let them know that, and I received a response requesting the tracking number since it couldnt be verified that the package had been received on their end. This has taken place over nearly a month, and so far I have not received a refund, despite following the instructions they gave me.

      Business Response

      Date: 12/21/2024


      Thank you for reaching out to us and for your patience throughout this process. We understand that returning products and managing returns can sometimes be frustrating, and we sincerely apologize for any inconvenience this may have caused.

      We want to confirm that we have processed the full refund for your order as a courtesy, despite the delay in receiving the necessary information to fully verify the return. As we mentioned in our previous communications, we require a tracking number for the returned items to properly monitor and confirm receipt on our end.

      We appreciate your cooperation in following our return process and thank you for your understanding. If you have any further questions or need additional assistance, please dont hesitate to contact us.

      We value your business and hope to serve you again in the future.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seller very difficult in obtaining RMA number for return & minimal response to 4 E-mails & 2 phone calls. I finally was provided with an RMA#.USPS shows delivery on Dec. 6th @ 10:58 AM to receptionist/warehouse. The issue is still open & I have contacted my bank/credit cards dispute ***** to file a request for full refund. Hearing aids were NEVER WORN or USED & in original packaging with ALL accessories.

      Business Response

      Date: 12/13/2024


      Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with the return process and the delays in communication. We understand how important it is to have a seamless and timely return experience, and we deeply regret that this was not the case for you.

      Upon reviewing your case, we can confirm that the full amount for your order was refunded to your original payment method on December 12, 2024. We truly appreciate your patience throughout this process, and we hope this resolution helps address your concerns.

      If you have any additional questions or need further assistance, please do not hesitate to reach out to our support team. We are here to help and are committed to ensuring that your experience is fully resolved.

      Again, we apologize for the inconvenience, and we appreciate your understanding.

    Oricle Hearing Aids is NOT a BBB Accredited Business.

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