Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromChiksum G

  Date: 11/18/2024

  1 star
  When I received the hearing and try them on, they were so big it wouldnt even go in my ear. I returned them and customer service said I would receive a $81 refund. I paid $191 for the two. Big scam, they charged me $110 for restocking fee and I also had to pay for return shipping. I had to call them for the $81 refund mean while they had the returned items for 2 weeks.

  Oricle Hearing Aids

  Date: 11/22/2024

  Thank you for reaching out to us and sharing your experience. We sincerely apologize for any frustration and inconvenience youve encountered regarding your return and refund process with Oricle Hearing Aid. We understand how important it is to feel confident in a purchase, and we regret that our product did not meet your expectations.

  
  

  We have reviewed your account and can confirm that a full refund was processed on 11/19/2024, in accordance with our return policy. We understand that the restocking fee and return shipping costs were unexpected, and we apologize if this process caused confusion or dissatisfaction.

  
  

  Our policy does include a restocking fee for returned items, which helps cover the costs of processing returns. We are sorry if this was not clearly communicated at the time of purchase, and we will work to improve the clarity of our policy moving forward.

  
  

  We also regret the delay in processing your refund. We aim to provide timely service, and we appreciate your patience during this process. If there are any further concerns or if you would like to discuss this further, please do not hesitate to contact us.

  
  

  Thank you again for your feedback, and we apologize for any inconvenience caused.

• Review fromWilliam R

  Date: 11/17/2024

  1 star
  The hearing aids performed poorly for me when there was multiple sound sources. The company was very difficult to communicate with and although they advertised the hearing aids as returnable, they refused to refund or accept a return. BUYER BEWARE-you will get what you pay for-something cheap

  Oricle Hearing Aids

  Date: 11/22/2024

  Thank you for sharing your feedback with us. We are truly sorry to hear that the Oricle Hearing Aid did not meet your expectations and that you experienced difficulty communicating with our customer service team. We understand how important it is to find a product that suits your needs, and we regret that our hearing aids did not provide the performance you were hoping for.

  
  

  We want to assure you that we are committed to transparency in our return policy. As outlined on our website, we accept returns for products that are unopened and unused. Unfortunately, if the product has been used, we are unable to process a full refund. We recognize that this policy may not have been clear in your case, and we sincerely apologize for any confusion.

  
  

  We truly value your feedback and will take it into account as we continue to refine our products and improve our customer service. If there are any other questions or concerns you have, please feel free to reach out, and we will do our best to address them.

• Review fromKenneth S

  Date: 11/14/2024

  1 star
  ****** is taking advantage of the elderly and the disabled. With the purchase, this business claimed it would easily accept the items returned and issue a refund. NOT TRUE. I paid $299.99 and this business is refunding $73.30. Besides I have to pay to ship the hearing aids back to this business. This business needs to be investigated so they will stop their fraud. So this business will stop scamming the disabled. Please help the people, as well as myself to recover money spent on a scam. I give a star review of minus stars.

  Oricle Hearing Aids

  Date: 11/15/2024

  Thank you for taking the time to share your feedback, and we are truly sorry to hear about the difficulties youve experienced with your purchase. We understand your concerns regarding the refund process and the costs associated with returning the product. Please allow us to clarify the situation and address your concerns as transparently as possible.

  We deeply regret that your experience with our company has been disappointing. Our goal is to provide high-quality products and customer service, and it is never our intention to cause frustration or confusion. 
  
  Regarding your refund, we understand that you paid $299.99 for the Oricle hearing aids, and after processing your return, you received a refund of $73.30. We apologize for any misunderstanding that may have occurred. The difference in the refund amount reflects the original cost of the product after deducting the applicable fees (such as restocking or return handling fees) as outlined in our return policy. We strive to be transparent about all aspects of our return and refund process, which is communicated clearly at the time of purchase.
  
  Additionally, as stated in our return policy, customers are responsible for paying for their own shipping costs when returning products. We understand that this may cause frustration, especially if the return was due to an issue with the product, and we apologize for any inconvenience this may have caused.
  
  We take your feedback seriously, and we want to ensure that every customer receives the best possible support. If you believe there has been an error in your refund, or if you would like to discuss this further, we encourage you to contact us directly. We are more than happy to work with you to resolve the issue in a way that is fair and satisfactory.
  
  Once again, we sincerely apologize for any frustration this situation has caused, and we thank you for bringing your concerns to our attention. We are committed to improving our processes and communication so that our customers feel heard and valued.

• Review fromPatricia G

  Date: 11/13/2024

  1 star
  I ordered a pair with warranty ****** worth and I took them out of the box, they don't fit in my ears and they look nothing like there advertising. I have emailed them 5 times and the first three time the same emails were put smaller guards on. I again told them I don't want them and now they won't respond to my emails. I plan on contacting my bank tomorrow besides the BBB. They are fraudulent company. Do not order.

  Oricle Hearing Aids

  Date: 11/15/2024

  
  Thank you for sharing your feedback with us. We are deeply sorry to hear about the difficulties you've encountered with your recent purchase and the frustration you have experienced. Here at Oricle Hearing Aid, we take all customer concerns seriously, and we want to address the issues you've raised as promptly and transparently as possible.
  
  We understand that the product you received did not meet your expectations, especially in terms of fit and appearance compared to the advertisement. We sincerely apologize for any inconvenience caused by this discrepancy. We strive to provide accurate product descriptions and imagery, and we regret that this was not reflected in your experience.
  
  Additionally, we are very sorry that our previous attempts to assist you by offering smaller earbud guards did not resolve the issue, and that youve been left without a timely response to your follow-up emails. We understand how frustrating this must be, and it is certainly not the level of service we aim to provide. We want to assure you that we are committed to improving our communication and ensuring that all of our customers receive the support they need.
  
  As per our return and warranty policy, we are happy to assist with returns. We apologize if our earlier responses did not address your concerns to your satisfaction. Please contact us directly so we can assist you with a full resolution, and find another suitable solution for your case.
  
  We understand your frustration and would like the opportunity to resolve this matter to your satisfaction. Please reach out to us, and we will make sure to address your concerns as quickly as possible.
  
  Once again, we apologize for the inconvenience, and we are grateful for your patience as we work to resolve this issue.

• Review fromRandall B

  Date: 11/12/2024

  1 star
  Bought a pair (buy one get one half off) fully distorted hurt my ear bad. Didn't come with the microphone looking thing like in the advertisement. Emailed and emailed and then they took more money out of account for new pair. they finally called and tried to get me to open the second pack and try those and I told her I just wanted my money back. Then she said she'll only return the money for the unopened pack after trying to get me to open BOTH PACKS 100% scam do not buy EVER

  Oricle Hearing Aids

  Date: 11/15/2024

  Thank you for taking the time to share your feedback. We are truly sorry to hear about the negative experience you've had with our product and our customer service. Please allow us to address your concerns and offer an explanation of our policies.
  
  
  
  First and foremost, we want to sincerely apologize for the discomfort you experienced with the Oricle Hearing Aid, as well as any confusion regarding the microphone feature. We understand how frustrating it can be when a product does not meet expectations. Regarding the microphone, we would like to clarify that the microphone is built into the hearing aid themselves and not a separate attachment as you may have expected from the advertisement. We are sorry if this was not clearly communicated, and we appreciate your understanding of this distinction.
  
  
  
  We also understand your frustration with the billing and the return process. It appears there was a misunderstanding regarding the charges for the second pair of hearing aid. We strive to be transparent about all promotions and pricing, including our "Buy One, Get One Half Off" offer, and we apologize for any confusion this may have caused. As part of our standard policy, we issue refunds for unopened products that are returned in unused condition. We regret if our request for you to try the second pair caused further frustration. Please know that our intention was to ensure you had the best possible experience with our product, but we understand that you wanted a resolution more quickly.

  
  

  We take customer feedback seriously and are committed to making improvements based on your experience. Once again, we apologize for any confusion and frustration, and we truly hope that we can work with you to resolve this issue swiftly.
  
  
  
  Please feel free to reach out directly to our customer service team. We greatly appreciate your patience and understanding.

• Review fromD. K.

  Date: 11/11/2024

  1 star
  Someone needs to put this terrible excuse for a company out of business. Buyer beware. I ordered 2 pair of the hearing aids. Opened one pair to try fit and function. They did neither. Had to fiddle around with the charging device which only worked some of the time. Nothing but static in the device and they did not fit. Tried all their suggestions. No fit and they look like horns sticking out of the side of my head. Very discrete. So on with a no hassle return. I experienced everything that all other reviewers have had with their returns in spades. Paid $176 for the pair and am getting $70 backmaybe if I am lucky. Argued the issue of inspecting them without opening the box. These people are not in the real world. This is a scam pure and simple. Who goes to BBB every time they make a purchase to review how good or in this case how crappy the business. I will tell this story to friends and anyone who wants to to hear about a bad experience

  D. K.

  Date: 11/13/2024

  Total boiler plate BS. If these hearing aids were purchased from ****** a full unquestioned refund would have been sent. My bad for not ordering from ******. I spent $176 and you tell me my refund is $70 for product that does not work in one case and is in original packaging for the other pair. This is theft and a scam plain and simple. Your customer service ***** just as bad as your return policy. Imaging you buy a new tv, take it home in the box and after laying your hands on the box you magically determine it is defective and return it because the seller will not accept it if the box is opened. This is your policy. How utterly stupid. You have no moral compass when your business model is based on cheating older folks.

  Oricle Hearing Aids

  Date: 11/12/2024

  Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced with our product and return process. We understand how important it is to find a product that meets your needs, especially when it comes to something as personal as hearing aids, and were sorry to hear that you did not have a positive experience with our product or customer service.

  
  

  We would like to clarify that Oricle Hearing Aid are committed to being transparent about our return policy, and we strive to make the process as straightforward as possible. Our policy is designed to ensure that both the customer and our team can resolve issues efficiently and fairly. However, we understand that every situation is unique, and we are truly sorry that the resolution did not meet your expectations.

  
  

  Regarding the return and refund, we aim to offer the full refund whenever possible, but as stated in our policy, refunds for returned products may be subject to inspection to ensure they are in resalable condition. In some cases, if the items are not returned in their original condition (i.e., unopened or undamaged), we may be unable to refund the full purchase price. We understand that this may not have been clear, and we will certainly work on improving the communication of this policy on our website to make it easier to understand for future customers.

  
  

  Please rest assured, we value your feedback and we are constantly working to improve our customer experience. We truly want every customer to be satisfied, and we regret that we did not meet your expectations this time. If you feel the refund amount is incorrect or there are other unresolved concerns, we encourage you to reach out directly to our customer support team.

  
  

  Again, we apologize for any inconvenience caused, and thank you for bringing this matter to our attention. We are committed to improving based on the feedback we receive from customers like you.

• Review fromP. R.

  Date: 11/08/2024

  1 star
  Once you order these Hearing AidsIf you are not satisfied with them they will not let you send them back like they say in the ad. They say you have 45 days to try them out. But when I called 5 different telephone numbers before I finally got someone to talk to She told me I had to pay for to ship them back and there was a $53.82 restocking g fee. I THINK THEY NEED TO BE INVESTAGATED. THEY ARE TAKING ADVANTAGE OG ELDERLY PEOPLE. I'm out $144,00 AND THEY AD VERTISE THEM FOR $99.00

  Oricle Hearing Aids

  Date: 11/10/2024

  Thank you for reaching out to us and sharing your concerns. We are truly sorry to hear that youve had such a frustrating experience with both the product and our customer service, and we sincerely apologize for any confusion regarding our return policy.
  
  
  
  We understand how important it is to feel confident in a purchase, especially with a product as essential as hearing aids. Our goal is always to provide clear and transparent information about returns and refunds, and we regret that we did not meet your expectations in this case.
  
  
  
  To clarify, our return policy does offer a 30-day satisfaction guarantee, but it does include certain conditions, such as the requirement that the product be returned in its original condition, which we strive to communicate clearly to our customers. We also understand your concerns about the return shipping and restocking fee, and we will review our practices to ensure that we are being as transparent as possible about any fees involved.
  
  
  
  Once again, we sincerely apologize for the frustration this situation has caused, and we appreciate your feedback. We are taking steps to ensure our return policies are more clearly communicated and are committed to improving our processes moving forward.
  
  
  
  Thank you for your patience and understanding, and we hope to resolve this to your satisfaction.

  P. R.

  Date: 11/18/2024

  When I called them for a return label I was told that they had to be sent back unopened. They are hearing aids How do you know if they work for you if you cNt open them?.

• Review fromH. Z.

  Date: 11/07/2024

  1 star
  These guys are complete frauds. They claim on their web site they offer 100% complete customer satisfaction, yet, to begin with , they're not prompt picking up the phone, and their **** are extremely difficult to understand !! See below---you cannot return any product if the packaging is opened!!! HOW DOES THAT WORK !!! Don't waste your time with multiple calls to customer service. Give them ONE opportunity to address your issue(s), then go to your credit card company to contest the charge(s). They'll open a case, research the issue, and have your back. That's more than I can say about this company; totally misrepresents themselves !!!!!

  Oricle Hearing Aids

  Date: 11/10/2024

  Thank you for sharing your feedback with us. We genuinely regret to hear that your experience with our company did not meet your expectations. We understand how frustrating it can be when the service you receive does not align with what was promised, and we sincerely apologize for the difficulties you encountered in reaching us and the issues related to our return policy.
  
  
  
  Here at Oricle Hearing Aid, we strive to provide exceptional customer service, and it is clear we fell short in this instance. Your comments regarding the difficulty of getting in touch with our team and the challenges in understanding our representatives are concerning, and we are actively working to improve both our response times and communication clarity. We greatly appreciate your patience and feedback as we address these areas of improvement.
  
  
  
  Regarding the return policy, we understand your frustration with the "opened packaging" condition. While we do state that returns cannot be processed if the packaging has been opened, we recognize that this can be an issue, especially for products like hearing aids, where testing is essential. We are reviewing our return policy to ensure it better reflects the needs of our customers while maintaining the integrity of our products.
  
  
  
  Once again, we sincerely apologize for the inconvenience youve faced. Your feedback is incredibly valuable to us, and we are taking it to heart as we continue to refine our service and policies.
  
  
  
  Thank you for your understanding, and if you need any further assistance, please feel free to reach out directly.

  H. Z.

  Date: 11/11/2024

  I appreciate the BBB's support with this issue. As you can see, this is a canned " ************* response. These people have had these complaints before, some reported to you, and many that probably have not. Management at this company would have to be completely incompetent to approve such a return policy. This is deception at its highest level. Hope there's relevant action that can be taken against these unethical tactics......

• Review fromSylvia C

  Date: 11/04/2024

  1 star
  BUYER BEWAREWe were going to purchase these hearing aids before we read these reviews however my bank suspected fraud, declined the purchase and for good reason. I called my bank and it appears not only did they try to charge $183.00 but they also tried for $193.00. SCAM SCAM SCAM.

  Oricle Hearing Aids

  Date: 11/10/2024

  Thank you for sharing your concerns with us, and we truly regret any confusion or worry this situation may have caused. We understand how important it is to feel confident and secure during any purchase, and we sincerely appreciate you bringing this matter to our attention.
  
  
  
  After reviewing the details of your case, we would like to clarify that both payment attempts for the Oricle hearing aids, in the amounts of $183.00 and $193.00, were declined by your bank before they were processed on our end. We have not charged your account, and no transactions were completed. It appears that the initial transaction attempt may have triggered a flag with your bank's security system, which is why the payments were declined.
  
  
  
  We take matters of fraud and security very seriously, and we work hard to ensure that our payment processing systems are secure and transparent. We are glad to hear that your bank took the necessary steps to protect you from any potential issues.
  
  
  
  If you have any further questions or concerns regarding this matter or if there's anything else we can do to assist you, please don't hesitate to reach out directly. We're here to help and ensure your peace of mind.
  
  
  
  Thank you again for bringing this to our attention, and we appreciate your understanding.

• Review fromJoseph N

  Date: 10/30/2024

  1 star
  I received your hearing aids but after trying all of the hearing assist parts none were able to fit in my ear. I am requesting you to honor your money back guarantee.

  Oricle Hearing Aids

  Date: 11/10/2024

  Thank you for reaching out to us. Were truly sorry to hear that the hearing aids you received did not fit comfortably, and we completely understand how frustrating it can be when a product doesnt meet your expectations, especially when it comes to something as important as hearing aids.
  
  
  
  We want to assure you that we take our 100% satisfaction guarantee seriously, and we are committed to resolving your concerns. Based on your feedback, we understand that none of the provided ear tips or parts fit your ear, which understandably makes it difficult for you to assess the product's effectiveness.
  
  
  
  To honor our money-back guarantee, we would be happy to assist you with the return process. Please feel free to return the product to us, and we will issue a full refund once we receive it. We want to make this process as smooth as possible for you, so if you need any assistance with the return instructions or if there are any specific steps we can take to help, please dont hesitate to let us know.
  
  
  
  Once again, we apologize for the inconvenience, and we sincerely appreciate your understanding and patience as we work to resolve this issue for you. If you have any further questions or need assistance, please feel free to contact us directly.
  
  
  
  Thank you for your time, and we look forward to ensuring your satisfaction.