Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromPeter F

  Date: 12/08/2024

  1 star
  Purchased 11/18/24. Very difficult to put in your ear. Uncomfortable. After wearing for most of one day, my right jaw was in pain when I tried to chew a hot dog. Contacted by email on 11/28.24 for a return label and again twice on 12/3/ for a return label. No response. Not even an acknowledgement.
  
  
  
  
  

  Oricle Hearing Aids

  Date: 12/13/2024

  Thank you for reaching out and sharing your experience. We truly apologize for the inconvenience youve faced with both the comfort of the product and the delay in our response to your return request. We understand how important it is for our customers to feel comfortable with their purchases, and we regret that we did not meet your expectations.

  
  

  Please note that the product comes with three different sizes of ear domes to help ensure a better fit, and we encourage trying different sizes to find the most comfortable option. We understand that everyones ears are unique, and we are sorry that the fit was not right for you.

  
  

  We are committed to providing transparent service, including our return policy, and we deeply regret that your previous requests for a return label went unanswered. We take this matter seriously and are eager to assist you in resolving it promptly.

  
  

  To facilitate the return, please contact our support team directly. We will provide the return label and guide you through the process as quickly as possible.

  
  

  Again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve this issue to your satisfaction.

• Review fromLynn B

  Date: 12/06/2024

  1 star
  Read reviews first No return How am I to return unused if I try them Once I try them they are used Doesn't make sense I can't use them because of my arthritic hands and the little button inside my ear

  Oricle Hearing Aids

  Date: 12/07/2024

  Thank you for reaching out and sharing your concerns with us. We truly understand your frustration, especially given the challenges posed by your arthritic hands. We deeply regret that the hearing aid didn't meet your needs.

  
  

  At Oricle Hearing Aid, we are committed to transparency in all our policies, including our return policy. While we do ask that items be returned in their original, unused condition, we want to reassure you that we do accept returns for opened items, provided they are returned with the original packaging. We aim to offer a solution that works for you, and we encourage you to contact our customer service team for assistance with your return or to discuss any other possible alternatives that might better suit your needs.

  
  

  We appreciate your understanding and hope to resolve this matter to your satisfaction. Please dont hesitate to reach out with any further questions.

• Review fromJoan K.

  Date: 12/06/2024

  1 star
  I am unable to use these hearing aids even after trying the instructions they sent me. I am 84 yrs old and have arthritis in my hands and cannot handle the small hearing aids. I contacted the support email address on 11/26/2024 and again a few days later. Last date was today, 12/5/2024. No contact from them at all. I received my product on 11/14/2024. I have my order paper in hand. I am well under the date to return these for a full price. Can't do that without hearing from Oricle. Help!!!

  Oricle Hearing Aids

  Date: 12/21/2024

  
  Thank you for reaching out to us, and we sincerely apologize for the difficulties you've experienced in using your Oricle Hearing Aid. We understand that as an 84-year-old with arthritis, managing small devices can be challenging, and we want to help make this process as smooth as possible for you.

  We want to assure you that we are here to assist you. We can provide additional guidance on how to use the Oricle Hearing Aid, as well as tips that may help make them easier to handle. If you'd like, we can walk you through the process step by step or offer suggestions for alternative accessories that could make the hearing aids more comfortable to use.

  Regarding the return process, we are fully transparent with our policies and are happy to assist you in returning the product for a refund, as you are well within the return window. If you havent already, please contact us directly, and we will be happy to assist you with the return process and ensure that your concerns are addressed as quickly as possible.

  Once again, we sincerely apologize for any inconvenience you've experienced, and we look forward to helping resolve this matter for you.
  

• Review fromD.H.

  Date: 12/04/2024

  1 star
  Poor return policy. Wont let you return if opened, how are you to try them if you cant open and try on??

  Oricle Hearing Aids

  Date: 12/06/2024

  
  Thank you for reaching out and sharing your concerns about the Oricle Hearing Aid return policy. We understand how frustrating it can be when trying a product that doesn't meet your expectations, and we apologize for any confusion regarding our return process.

  We want to clarify that we do accept returns for opened items, as long as they are returned with the original packaging. We recognize that trying on products is essential to making sure they are the right fit, and we want to make the return process as easy as possible for you.

  If you are looking to return an item, please ensure that the product is packaged with the original materials, and well be happy to assist you with your return.

  We truly appreciate your feedback, and we are here to help if you need further assistance. Please dont hesitate to contact us directly with any questions or concerns.

  D.H.

  Date: 12/10/2024

  How do I return and get my refund?

  D.H.

  Date: 12/12/2024

  Ive contacted them twice since this email and still havent told me how they want them returned. I have all the original packaging to do so, but no word on where to send it.

• Review fromPamela D

  Date: 11/27/2024

  1 star
  This has been a mess trying to return this product. They have tried every stalling tactic they can. They dont send any return paperwork or even give you a copy of your order when they send it out.Dont make the mistake we did - avoid this seller.

  Oricle Hearing Aids

  Date: 11/29/2024

  
  Thank you for sharing your feedback, and we sincerely apologize for the challenges youve experienced with the return process. We understand how frustrating it can be when things dont go as expected, and we regret that we didnt meet your expectations in this instance.

  We want to assure you that Oricle Hearing Aid are committed to being transparent with our return policy, and we always aim to make the return process as straightforward as possible. All relevant return instructions and order details are typically provided with your shipment, but we regret that this wasnt the case for you. If you have not yet received the necessary return paperwork or have any questions regarding the return process, please reach out to us directly, and we will be happy to assist you in resolving the issue promptly.

  Again, we apologize for the inconvenience and any frustration caused. Your feedback is valuable to us, and we will work to improve our processes based on your experience

• Review fromRichard A

  Date: 11/26/2024

  1 star
  Ordered 1 pair was billed for 2. Called and cancelled order next morning! Order never shipped! Only received credit for 1. Called them said would credit me back within 10 business days. Waited 10 days time again then called them back says will have to escalate again Now still waiting after 20 days still no credit back to my card. Was told supervisor will call me. Don,t buy from this company, just lieers!

  Oricle Hearing Aids

  Date: 11/29/2024

  Thank you for bringing this issue to our attention, and we sincerely apologize for the delay in processing your refund. We understand how frustrating this situation has been, and we regret that your experience did not meet the standards we aim to provide.

  After reviewing your case, we can confirm that the full refund for the second pair of Oricle Hearing Aid has now been processed. We sincerely apologize for the delay and any inconvenience this caused. We understand that waiting for resolution has been frustrating, and we appreciate your patience throughout this process.

  You will receive an email confirmation once the refund has been fully processed on your card. If you have any further questions or concerns, please feel free to reach out, and we will be happy to assist you.
  Once again, we apologize for the delay and any inconvenience you have experienced. Thank you for your understanding.

• Review fromKaren S

  Date: 11/22/2024

  1 star
  I sent in a previous complaint on this very website this month regarding my mother trying to return for a refund. Their websites states 100% satisfaction with no qualifiers on returns. They just sent me their standard explanation that they are transparent on their return policy. So, now my 85 year old mother has useless hearing aides they won't accept returns on as it is opened. Have you ever heard of not being about to return something you never opened? How would you know if it works for you if you don't open it!
  I just went online to see the review & it shows that I already responded and that the case was deemed satisfactory by me and it's closed. I did NOT respond, I did NOT send that, I was never given the opportunity to rebut or argue or respond. WHO wrote that response, as it was NOT ME. I think this company makes its money by scamming the elderly which is DESPICABLE. PLEASE--if you are thinking of buying from this company, please read all reviews on this website versus what they put on their own website. BUYER BEWARE!!

  Oricle Hearing Aids

  Date: 11/30/2024

  Thank you for taking the time to share your concerns. We are truly sorry to hear about your dissatisfaction with our return process and understand the frustration you must feel, especially when it comes to ensuring your elderly mother receives the care and service she deserves.

  
  

  We want to assure you that at Oracle Hearing Aid, we value all of our customers, including seniors, and we take any concerns related to returns very seriously. Our policy does, in fact, allow for returns of opened products, provided they are returned with their original packaging. This is because we want our customers to feel confident in their purchase, and we understand that it may take some time to determine if the product works for them.

  
  

  If your mother has opened the hearing aids but still wishes to return them, we are more than happy to assist with the return process. Please contact our customer support team as soon as possible, and we will guide you through the necessary steps to initiate a return.

  
  

  Additionally, we sincerely apologize for any confusion regarding the response you saw in your case. We take full responsibility for ensuring that every customer has an opportunity to review and respond to cases before they are closed. We will investigate this situation further to ensure that no miscommunication occurs in the future and that all concerns are properly addressed.

  
  

  We appreciate your feedback and want to make sure we resolve this issue for you as soon as possible. Your satisfaction is important to us, and we are committed to providing the best service for our customers, especially those who may be more vulnerable.

  
  

  Please dont hesitate to reach out if you have further questions or if there is anything else we can do to assist you.

• Review fromBetty P

  Date: 11/22/2024

  1 star
  If you try on the hearing aid isn’t able to be returned. I got stuck in that scam. The hearing aid is too large for my ear. Too bad is their policy. You must try on to see if they fit to be able to hear. No go for returning. Bad business policy for a medical device such as a hearing aid. Buyer beware
  

  Oricle Hearing Aids

  Date: 11/24/2024

  Thank you for taking the time to share your feedback. Were truly sorry to hear that youve had a negative experience with the Oricle Hearing Aid, and we understand how important it is to find a proper fit for such a personal and essential device.
  
  We want to clarify that **we do accept returns**, even for opened products, as long as the item is returned in its original packaging. Our goal is to ensure that our customers are satisfied with their purchases, and we are happy to help you with the return process if needed.
  
  Additionally, we want to let you know that our hearing aids come with **three different dome sizes** to help ensure a better fit for a range of ear sizes. We understand that getting the right fit is crucial for both comfort and hearing effectiveness, and we encourage customers to try all available dome sizes to find the best fit for them.
  
  Please dont hesitate to reach out to our customer support team, who would be happy to assist you with the return process or help you find an alternative solution that works better for you.
  
  Thank you again for your feedback, and we hope to have the opportunity to resolve this for you.

• Review fromLa H

  Date: 11/21/2024

  1 star
  The product is Ok, but my Mother chose another kind of hearing aid, so I tried to return the Oricle's and went to a Chat Room thinking that would be easier then calling someone because I was at my work trying to take care of this. I told the Chat Room guy that I needed to return product and how do I need to go about doing so. He send me a form that would cost me $5.00 to file return, but it said the $5.00 would be returned. Two things about this: #1: If you are charging me $5.00 to file a form and then state that it will be returned then why bother at all with the whole process. This is just a way to get card numbers so that you have them to fraud. ( I did not continue on). #2 The price I paid was higher then what is advertised now. I paid $125 and they are not advertised for $99. And I'll just about bet you that if I call them and ask about this they would say, "Oh, so sorry they just went on sale, you just missed that price," This whole is just a scam. Shame on them for taking advantage of people. Why don't they get a real job? There are plenty our there to choose from. Thank you.

  Oricle Hearing Aids

  Date: 11/24/2024

  Thank you for sharing your feedback. Were truly sorry to hear that your experience did not meet your expectations, and we understand your frustration. We appreciate the opportunity to clarify a few points and address your concerns.
  
  First, we want to reassure you that **we do accept returns**, even for opened products, as long as the item is returned in its original packaging. We always aim to make the return process as smooth as possible. Please know that our return policy, which includes a **restocking fee** to help cover handling costs, is transparent and clearly stated on our website. This fee is not a hidden charge, and we try to make our customers aware of it upfront.
  
  Regarding the $5.00 fee you mentioned, we apologize for any confusion. We do **not charge a fee for processing a return** directly with us. The $5.00 you were referred to appears to be a third-party service fee, which is not something we require. We understand how that could cause concern, and we assure you that we do not engage in any practices that would compromise your personal information. We are committed to ensuring your privacy and security.
  
  As for the pricing of the Oricle Hearing Aids, we do offer different promotions, and the price can vary depending on the offer you choose. The standard price for the Oricle Hearing Aid starts at **$99**, and depending on the promotion or package selected, the price may be higher or lower. We always recommend checking for current offers before making a purchase.
  
  We genuinely appreciate you bringing your concerns to our attention, and we hope this clarifies things for you. If you would like to proceed with a return or need further assistance, please dont hesitate to reach out to our customer support team. They are here to help and will gladly assist with any remaining questions you may have.
  
  Thank you again for your feedback, and we hope to have the chance to make this right.
  
  

• Review fromMary C

  Date: 11/20/2024

  1 star
  They do not take returns. Can't use these. Buzzing noise in the aid

  Oricle Hearing Aids

  Date: 11/24/2024

  Thank you for sharing your feedback. Were truly sorry to hear about the issues youve experienced with our product, and we understand how frustrating it can be when something doesn't work as expected.

  
  

  We want to reassure you that we do accept returns, even for opened products. As long as the item is returned in its original packaging, we are happy to process a return for you. We want to ensure you are fully satisfied with your purchase, and if this product isnt the right fit, were here to help make the return process as smooth as possible.

  
  

  Please contact our customer support team, and theyll assist you with the return or any other concerns you may have.

  
  

  Thank you again for reaching out, and we appreciate your understanding.

  
  

  We look forward to resolving this for you.