Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromMary R

  Date: 01/16/2025

  2 stars
  I just returned mine. My ears are small and didnt fit comfortable, yes I changed the ear bud tips to the smallest. My ears are too small for it to fit . Disappointing. Plus the $99.00 pair should have the noise cancellation too . I dont understand how people can hear better with the noise background and the echo. Had to pay $13.00 for return shipping which was more than the $8.95 and your already deducting from my total refund? So Im paying for 2 return costs? shipping costs and a $8.95 return processing and restocking fee.Also you state no questioned asked but when I called to get the *** code the representative asked why . (Absolutely! Were so confident youll love your Oricle hearing aids that we offer a hassle-free return policy. If you're not completely satisfied, you can return them within 30 days for a refundno questions asked!)I did like the quality and the price but the price isnt worth it if you dont mind not having the noise cancellation. Its unfortunate because I was looking for a small hearing aide with good sound.

  Oricle Hearing Aids

  Date: 01/17/2025

  
  Thank you for sharing your feedback, and we sincerely apologize for the experience youve had with our Oricle Hearing Aids. We understand your frustration, especially when it comes to product fit and unexpected costs during the return process.

  
  Here at Oricle Hearing Aid, we aim to be transparent with our return policy, including any associated fees. We do outline a return processing and restocking fee as part of our policy, which covers the costs of handling the return. We regret any confusion this may have caused during your return process, and we certainly did not intend for you to feel misled.

  While most of our customers do not encounter issues with fit or performance, we understand that the hearing aid may not have been the right solution for you. We genuinely appreciate that you liked the quality and price, but we fully recognize that its not the right fit for everyone.

  Upon reviewing your order, our records show that a full refund, minus the shipping cost, has been processed back to your account today.

  We are truly sorry that the product didnt meet your expectations, and we appreciate your honest feedback. If you have any further questions or need additional assistance, please dont hesitate to contact us.

• Review fromDeborah H

  Date: 01/03/2025

  1 star
  Return policy stated you could return ( no questions asked) minus shipping. They were returned because they did not fit my ears. I paid $99 and was reimbursed $17 for something I tried to wear twice.

  Oricle Hearing Aids

  Date: 01/04/2025

  We sincerely apologize for the inconvenience you've experienced with your recent purchase with Oricle Hearing Aid. We understand how frustrating it can be when an item doesn't meet your expectations, especially after youve made an investment in it. Your satisfaction is incredibly important to us, and we take your feedback seriously.

  Regarding the return and the refund, we understand that this situation may have caused confusion, and for that, we truly apologize.

  To further address your concerns, we have sent you an email with a detailed explanation of our return process and would appreciate it if you could review the information.

  We value your business and hope to have the opportunity to restore your confidence in our products and services.

  Thank you for your understanding.

• Review fromCarolyn Flower F

  Date: 01/01/2025

  1 star
  Worst customer service ever. Ordered. Paid for them but never got them. They could care less.

  Oricle Hearing Aids

  Date: 01/03/2025

  We are truly sorry to hear about your experience with Oricle Hearing Aid, and we sincerely apologize for the frustration and inconvenience you've encountered with your order. We understand how disappointing it must be not to receive your items as expected, and we deeply regret any confusion or lack of communication that has contributed to this situation.

  
  

  We want to assure you that your satisfaction is very important to us, and we are currently reviewing your complaint. To resolve this matter promptly, we have sent you an email to discuss the details of your order and to investigate what went wrong. We will work diligently to make this right and ensure that you are properly taken care of.

  
  

  Please dont hesitate to reply to the email or reach out if you have any further questions or concerns. We're here to assist you in any way we can.

  
  

  Once again, we sincerely apologize for any inconvenience this has caused and appreciate your patience as we resolve the issue.

  Carolyn Flower F

  Date: 01/14/2025

  I appreciate your assistance. I have decided I no longer want the product. I have read too many complaints about them . I want a full refund of my purchase price and would appreciate receiving that as soon as possible. Please advise when I can expect to receive that.

• Review fromDavid G

  Date: 12/29/2024

  1 star
  Hello. I just ordered 1 set of your Oricle hearing aids. just want to point out that as I was reading some of the reviews of the hearing aids, I noticed a discrepancy. In one response about a return if the package had been opened, someone said that it WAS possible to return an opened package, as long as it was returned in the original packaging. However, just 2-3 reviews later, someone was told by you that, due to hygiene issues, the hearing aids were no longer returnable. However, you did process a return for both of those cu. So, which of these is it? Are they truly returnable, or not. Id like to know, in case I end up needing to return mine as well.

  Oricle Hearing Aids

  Date: 01/03/2025

  Thank you for reaching out to us with your concern. We truly apologize for any confusion caused by the differing information in the reviews you encountered with Oricle Hearing Aids. We understand how important it is to have clear and consistent guidelines, especially regarding returns.

  We have sent you an email to further review and address your concern, and well be happy to assist you in resolving any questions you may have about returns or your order. We deeply appreciate your understanding and patience, and were here to ensure you have the best experience possible.

  Please feel free to reach out if you have any further questions, and well be happy to assist you.

• Review fromSam H

  Date: 12/26/2024

  5 stars
  My experience with this company has been excellent. Their customer service and support is excellent. Fast response from **** and roaring Fast shipping with professional packaging. If you examine the negative reviews you will spot the obvious issues are mostly misunderstanding by the customer. I ordered, paid, and received an immediate response from the customer service department when I needed to revise the shipping address. The shipping department promptly changed it and sent a tracking number. Their customer service is second to none. Have a blessed day.

  Oricle Hearing Aids

  Date: 12/29/2024

  Thank you so much for your kind words and thoughtful review with your recent purchase with Oricle Hearing Aid! We are truly delighted to hear that you had an excellent experience with our company. Providing exceptional customer service and support is something we take great pride in, and its wonderful to know that **** and our shipping team were able to assist you promptly and professionally.

  
  

  We strive to address our customers' needs with care and efficiency, and your feedback reassures us that our efforts are making a positive impact. Its also heartening to know you recognized how some misunderstandings can arise in reviews and chose to share your balanced perspective.

  
  

  Your trust and satisfaction mean the world to us, and we are grateful for the opportunity to serve you. Thank you again for your kind words, and we hope to assist you with any future needs. Wishing you a blessed day as well!

• Review fromNancy C

  Date: 12/23/2024

  1 star
  My story is the same as **** *. What a scam! I cant get a hold of them on the phone or through email. The quality of sound is very poor. What a goober I am. No stars for them, subtract one from my rating! Theyre just there to hurt people.

  Oricle Hearing Aids

  Date: 12/27/2024

  Thank you for taking the time to share your experience with us. We are truly sorry to hear that youve had difficulty with both the quality of sound and the communication channels regarding your Oricle Hearing Aid order. Your feedback is very important, and we want to address your concerns thoroughly.

  
  

  First, we want to acknowledge that while most of our customers do not report issues with the quality of the product, we understand that every individual's experience may vary. We are genuinely sorry that your experience has not met your expectations, and we appreciate your honest feedback.

  
  

  Regarding the quality of sound, we take product quality very seriously, and if you feel that the sound is not meeting the expected standard, we encourage you to contact us directly. Our customer support team is here to assist with troubleshooting and, if necessary, explore our return option.

  
  

  As for the difficulty reaching us, we truly apologize for the frustration you've experienced. We strive to provide responsive customer service, and we regret that we fell short in your case. Please rest assured that we are actively working to improve our communication channels, and we are committed to resolving your concerns as quickly as possible.

  
  

  In terms of our return policy, we are fully transparent about the process, which is outlined clearly on our website. If you are not satisfied with your purchase, we offer returns within the specified timeframe for a full refund, provided the product meets the necessary conditions. We want to ensure that all our customers have a positive experience and that they are completely satisfied with their purchases.

  
  

  Please reach out to us directly, and we will do our best to address your concerns promptly. We understand that your time is valuable, and we are here to help resolve this matter to your satisfaction.

  
  

  Again, we apologize for any inconvenience you've encountered, and we genuinely appreciate your feedback. We hope to have the opportunity to improve your experience with us.

• Review fromVictor v

  Date: 12/19/2024

  1 star
  This company is a scam. First they charged me for two sets of hearing aids when I ordered one set. Then, when I wanted to return them, they gave no information about to do so despite repeated requests. Finally, these "hearing aids" are nothing more than amplifiers, which do little to solve a hearing problem. I suspect the positive reviews are simply made up by the company.

  Oricle Hearing Aids

  Date: 12/22/2024

  Thank you for sharing your feedback. We sincerely apologize for any inconvenience you may have experienced with Oricle Hearing Aid. We are committed to providing excellent service and maintaining transparency in all aspects of our operations, including our return policy.

  We want to clarify that the order quantity is determined by the buyer during the checkout process, and we make every effort to ensure that this is clear. Regarding returns, our policy is readily available on our website, and we are always happy to assist with any questions or concerns about the process.

  Unfortunately, we have been unable to locate an order under your name or email address in our system. To resolve this matter promptly, we kindly ask you to contact us directly.

  We take all feedback seriously and are committed to improving your experience. Thank you for giving us the opportunity to assist you.

• Review fromMary C

  Date: 12/15/2024

  1 star
  Their website says satisfaction guaranteed which implies an easy return process, but it is nothing of the sort. My husband decided he was dissatisfied with the hearing aids 24 days after delivery. They have a 30 day window to file a return. You need to contact them for a return authorization number and a mailing addressyou cant just send them back. For 2 days they tried to convince me to keep them. They actually suggested giving them to someone else as a gift! One stalling technique after another, obviously trying to brush me past the window for returning them. Also, when we ordered them, we added a set of replacement tips. I was unaware that this is a recurring monthly charge! It must be hidden in fine print, or a box that is automatically checked. A complete scam. Buyer beware!

  Oricle Hearing Aids

  Date: 12/20/2024

  Thank you for sharing your experience with Oricle Hearing Aid, and we sincerely apologize for the frustration you have faced with our return process. We understand your concerns, and we want to ensure that we address them appropriately.

  Our return policy is transparent and clearly outlines the eligibility for returns, which is within 30 days from the date of purchase. We understand there may have been confusion about the return window based on the shipping and delivery dates, and we apologize for any misunderstanding that may have occurred.

  However, upon reviewing our system, we were unable to locate an order under the email address ****.*** @ outlook .com. To assist you further and help resolve this issue, please contact us directly with your order details, and we will be happy to look into this matter and work with you on the return process.

  We truly value your feedback and are committed to providing a positive experience for all of our customers. If you have any further questions or concerns, please dont hesitate to reach out, and we will make it our priority to assist you.

• Review fromKim R

  Date: 12/12/2024

  1 star
  Very difficult to get them to provide return authorization or shipping instructions.Every request is met with another sales tactic. These did not work for my husband and they are very evasive providing return authorization.I will be contacting my credit card company to dispute the charge. Their website clearly states no hassle returns - no questions asked. That is not the service they provide.

  Oricle Hearing Aids

  Date: 12/13/2024

  Thank you for sharing your experience. We sincerely apologize for the frustration you've encountered with Oricle Hearing Aid in attempting to return your items. We understand how important it is to have a smooth and transparent return process, and we deeply regret that our service did not meet your expectations.

  Please note that we do accept returns for opened items, as long as they are returned with their original packaging. We are committed to providing a hassle-free return experience, and we apologize if this was not clearly communicated to you.

  To resolve this matter promptly, we kindly ask that you reach out to our support team directly. We are more than willing to provide the best possible resolution and will work with you to ensure a satisfactory outcome.

  Again, we apologize for the inconvenience, and we appreciate your feedback as it helps us to continually improve our customer service.

• Review fromElena G

  Date: 12/09/2024

  2 stars
  They did not fit mother's ear canals. I sent multiple emails to obtain returning/refund instructions. No responses. I finally called. They said I had 30 days to return and today was the 30th day. The *** was kind to put in a request for refund, minus $8.00 restocking fee and $4.95 shipping (shipping that I paid!). Whatever, I'll just pay that to get my refund. Oh then I had to pay shipping to send it back.

  Oricle Hearing Aids

  Date: 12/13/2024

  Thank you for reaching out and sharing your experience with your recent purchase with Oricle Hearing Aid. We sincerely apologize for any frustration caused during your return and refund process. We aim to provide clear and transparent communication regarding our policies, and we regret if there was any confusion along the way.

  
  

  We do understand your concerns regarding the restocking fee and shipping costs. Our return policy includes these fees, which are clearly outlined at the time of purchase. We strive to be transparent about all charges, including shipping, to ensure our customers are fully informed before making a purchase.

  
  

  However, upon reviewing our records, we were unable to locate an order under your name or email address *********** @ *********. To assist you further with this issue, could you kindly provide any additional details related to our customer support team.

  
  

  Thank you for your patience and understanding.