Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromVirgil M

  Date: 02/02/2025

  1 star
  My husband and I ordered hearing aids from Oricle Hearing Aids in January 2025. We ordered 2 of the Oricle Pro Hearing Aids and one Oricle 2.0 Hearing Aid. These hearing aids are c*** They are an amplifier and definitely not a hearing aid as stated on their website. Their website shows they will provide a 100% return within 30 days of date of delivery. After trying the "hearing aids" for several days, we called the phone number listed on their website as well as the phone number listed with the hearing aid packets as it was the same phone number; however, when we called the phone number, an automated message stated "we are not accepting calls". We then emailed Oricle Hearing Aid and requested a 100% refund as well as an address to return the hearing aids to. It was several days before we received a response back from them via email. Their response was a generic reply. The response did not address any of topics stated in our email. We have emailed them again requesting 100% refund and an address to return the hearing aids to. As of today, we have not received a response back from Oricle Hearing Aid. Do not order any of their products as their products are nothing like described in their website.

  Oricle Hearing Aids

  Date: 02/07/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience you experienced with both the Oricle Hearing Aid and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  We also want to address the issue that you have with the Oricle Hearing Aid. Here are some other tips to ensure proper use:
  
  1. Volume Too High: A higher volume can increase sound pressure, which may cause sound leakage and lead to feedback. Try lowering the volume slightly to minimize sound leakage.
  
  2. Incorrect Wearing: If the microphone is inadvertently covered, it can cause feedback. Avoid covering the microphone when handling your hearing aids, and make sure youre wearing the left and right hearing aids on the correct ears for a proper fit.
  
  3. Hearing Aids Turned On Before Wearing: Turning on the hearing aids before they are properly positioned may lead to feedback. We recommend keeping the hearing aids off before placing them in your ears. They will automatically turn on about 12 seconds after being worn.
  
  4. Microphone Coverage: Ensure that the microphone (sound inlet) remains uncovered after wearing, as this will help minimize feedback. Check that the microphone is clear and not obstructed by anything after youve put on the hearing aids.
  
  Wed also like to reassure you that we are transparent with our return process, including any associated fees, which are outlined on our website. We want to ensure that our customers have a clear understanding of our policies before making a purchase.

  As checked, our record shows that your return request have been processed and the *** number was sent to your email on 02/03/2025.

  We truly apologize for the delays in communication and the difficulty in contacting us. 
  
  If you have any further questions or concerns, please dont hesitate to reach out to us via email at ********************************************************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.
  

  
  

• Review fromJamie S

  Date: 02/01/2025

  1 star
  My cognitively impaired mother-in-law was somehow enticed into purchasing 3(!) pairs of hearing aids from this company. I asked them to cancel the order before it shipped, but they didn't. I told them I would be returning them unopened and asked how to make that happen. They responded with all the reasons I shouldn't (they make great gifts!) and no information about how to return them. I repeated my intention and asked how to return them. They responded that to get a "Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your return package," I would need to send them a list of the items I want to return and their condition. I did that a week ago and have yet to hear back from them. I will edit this review as updates occur.

  Oricle Hearing Aids

  Date: 02/07/2025

  We sincerely apologize for the confusion and frustration you've experienced with your recent inquiry with Oricle Hearing Aid. We understand the importance of a smooth return process, and we're truly sorry that it hasn’t gone as expected.
  
  At Oricle Hearing Aid, we are transparent with our return policy. We accept returns for opened items, as long as the items are returned with the original packaging. We strive to make this process as simple as possible for all of our customers.
  
  Upon reviewing our system, we were unable to find an order under your name or email. It’s possible the order was placed under your mother-in-law’s name or email. We want to ensure we address this matter promptly, so please reach out to us at *******@oriclehearing.com with your order details. Once we have the correct information, we will process the RMA number and provide you with the return instructions right away.
  
  We appreciate your patience and understanding and are committed to resolving this issue as soon as possible. Thank you for giving us the opportunity to assist you.

• Review fromAileen K

  Date: 01/30/2025

  1 star
  On 1/7/25 I saw an ad for the Oricle Hearing Aids, on sale for $99 per pair. I Thought maybe they would be good as a backup pair since I was without hearing aids for 3 weeks while mine were being repaired. I started filling out the order form, but when I reached the cost part I noticed that the total was $304 (I also ordered a set of 6 hearing aid tips for $8 and an upgrade to the Pro series for $49. so I went back to check to verify the advertised cost. While I was doing this, I received a confirmation for my order. I immediately sent an email indicating that I had not placed the order -this was less than 3 minutes after the confirmation email. I received a response that the order had already shipped. But I could return it with a fee of $8.95. At this time, I noted that my credit card had already been charged. I sent another email indicating that I had not placed the order. When I actually received the order (the packing slip was dated 1/12/25), I decided that as long as they were here, I would try them. They were terrible, the sound was very distorted. I sent another email stating that I wanted to return them and, according to their return/refund policy, I was requesting an RMA number and instructions for return. No response. I tried calling the number but got a message ,that they are not accepting calls. Yesterday I sent another email, again requesting an RMA number so I could return the hearing aids. Still no response. I tried calling again today, same message - they are not accepting calls. At this point I dont know what else to do, but I did want to alert others to their practices.

  Oricle Hearing Aids

  Date: 02/03/2025

  
  Thank you for sharing your feedback, and we deeply apologize for the frustration and confusion youve experienced. We understand how disappointing it must be to deal with an unexpected order and difficulty in reaching our team for support, and we sincerely regret any inconvenience this has caused.

  We would also like to address the concern about the hearing aids themselves. Oricle Hearing Aid come with a volume control that can be adjusted to your preference for optimal sound. If the hearing aids do not seem to be functioning as expected, we encourage you to adjust the volume settings to find a comfortable level. Sometimes, small adjustments can make a significant difference in the hearing experience.
  

  After reviewing your order, our system indicates that the quantity selected was for the Buy Two offer of the Pro version, which included the warranty and extra tips, as well as the associated shipping and sales tax. This brought the total to $304.10, which we understand may not have been clearly communicated during the checkout process. We sincerely apologize if this caused any confusion.

  We want to assure you that we are fully transparent with our return policy, which includes return fees for processing. These details are outlined on our website to ensure our customers are informed before completing an order.

  In response to your return request, our team has sent you an email today with the necessary RMA number and instructions to facilitate the return of the hearing aids. We truly appreciate your patience and hope this will resolve the situation to your satisfaction.

  We apologize again for any miscommunication and inconvenience youve faced and thank you for bringing this to our attention. If you have any further questions or need additional assistance, please dont hesitate to reach out.

• Review fromB. L.

  Date: 01/30/2025

  1 star
  I have been unable to get any response from Oricle regarding the return of my hearing aides. I have called and emailed every day for two weeks—and no response. They are deliberately waiting until my 45 days are up to tell me it’s too late for a return. What a terrible way to do business. ****** *
   
  
  
  

  B. L.

  Date: 02/11/2025

  Still have not received a RMA number or any communication from Oricle regarding the return of my earring aides.

  Oricle Hearing Aids

  Date: 01/31/2025

  
  First and foremost, I would like to sincerely apologize for the frustration and inconvenience youve experienced regarding your Oricle Hearing Aids return. We understand how important it is to receive timely and efficient customer service, and we deeply regret that we have not met those expectations in your case.

  Please know that we have escalated your inquiry to our team, and they will be reaching out to you directly via email shortly with the Return Merchandise Authorization (RMA) number and next steps for returning the hearing aids.

  As you have contacted us within the 30-day return period, you will still be fully covered by our return policy. We appreciate your patience, and we assure you that we will resolve this matter promptly.

  Once again, we sincerely apologize for the delay in communication and thank you for bringing this to our attention. We are committed to providing you with the best possible resolution.

  If you have any further concerns, please feel free to reach out.

• Review fromSUSANNE F

  Date: 01/30/2025

  1 star
  After purchase there is no way of contacting this company. Refund and return impossible without specific paperwork from company. It's a scam!!!!!!

  Oricle Hearing Aids

  Date: 02/14/2025

  Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you've encountered regarding your purchase of Oricle Hearing Aid. We understand how frustrating it can be when you feel unable to contact a company or resolve an issue, and we deeply regret that you are experiencing this challenge.

  Please know that we take all customer concerns seriously, and it is never our intention to make any process difficult or inaccessible. If you are having trouble obtaining the necessary paperwork for a return or refund, we urge you to contact us directly, and we will do our best to assist you promptly. We strive to be transparent and fair in all our customer interactions, and we want to ensure that you're able to resolve any issues you're facing.

  Once again, we deeply regret that this has been your experience, and we appreciate you bringing it to our attention. Please reach out to us through our email at ********************************************************* and we will do everything we can to assist you. Your satisfaction is important to us.

• Review fromlarry m

  Date: 01/29/2025

  1 star
  ordered them dont fit with any ear cones asked about a return and all i got was keep tiring them no web site worth anything have not got an answer about any return would not recommend them save your money and time worst ever

  Oricle Hearing Aids

  Date: 01/31/2025

  
  We sincerely apologize for the frustration and disappointment youve experienced with your recent purchase with Oricle Hearing Aid and the challenges youve encountered regarding the return process. We understand how important it is to ensure a product fits properly, and we regret that our hearing aids did not meet your expectations.

  Please know that we are fully transparent with our return policy, and we want to ensure you have a smooth experience. You are eligible for a return as long as the item is still in its original packaging. We encourage you to reach out to us via email at *********************************** and our team will promptly provide you with the Return Merchandise Authorization (RMA) number and further instructions to complete your return.

  We truly appreciate your feedback, and we are committed to resolving this issue as quickly as possible. Thank you for your patience and understanding, and we apologize again for any inconvenience caused.
  

• Review fromHarley S

  Date: 01/29/2025

  1 star
  I ordered on January 22nd, a week ago, along with extra tips, and I haven't even got a **** email back from you people! If I don't hear from you in the next couple of days I'm gonna blast social media about my experience with you and tell them they would be fools to order from you!

  Oricle Hearing Aids

  Date: 01/31/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience youve experienced with your recent purchase of Oricle Hearing Aid. We completely understand how important it is to receive timely communication about your order, and we regret that we have not met your expectations in this case.

  
  

  After reviewing the details, weve found that according to USPS tracking, your order was successfully delivered to your mailbox on January 29, 2025, at 8:30 AM PT in ***********, OR. We encourage you to check your mailbox for the delivery. If for any reason you have not received the package, please contact USPS directly to confirm the delivery or for assistance with locating the package.

  
  

  We understand your frustration and want to assure you that we take customer feedback seriously. If you have any further questions or concerns, please dont hesitate to contact us directly via email at *********************************** and we will assist you immediately.

  
  

  Once again, we apologize for any inconvenience, and we appreciate your patience as we work to resolve this matter.

• Review fromCT T

  Date: 01/27/2025

  1 star
  This company is a scam. I ordered hearing aids for me and my wife but are needing to return them. I need to get an authorization code in order to return them. I have emailed them 4 times and yet have not heard anything back from them. Their website states "we offer a hassle-free return policy. If you're not completely satisfied, you can return them within 30 days for a refund-no questions asked." I am afraid to send them back because their website also states "your return must be approved and the return must be received within 45 days of the date of delivery".They do not respond to emails nor answer their phone. I have called my credit card company and notified them of Oricle's scam. I am very disappointed.

  Oricle Hearing Aids

  Date: 01/31/2025

  We sincerely apologize for the frustration and confusion youve experienced with your return request and communication with Oricle Hearing Aid. We understand how important it is to feel supported when dealing with returns, and we deeply regret that we havent met your expectations.

  After reviewing your case, we would like to inform you that we received the chargeback from your bank, and as a result, we processed a full refund for your order on January 24, 2025. You should expect the refund to be reflected on your account in accordance with your banks processing times.

  If you have any concerns about the refund or need further assistance, we recommend contacting your bank directly to inquire about the status of the refund.

  We sincerely apologize for the delays and the inconvenience caused. If you have any other questions, please feel free to reach out to us at ************************************************************.

  Thank you for your patience and understanding.

• Review fromMartin P

  Date: 01/24/2025

  1 star
  I ordered and tried the Oricle Pro hearing aids and found them unsatisfactory to my needs. I already use hearing aids and am very familiar with their use. So, my requests by email to Oricle customer service has been very disappointing and terribly frustrating. Since January 6, 2025 I’ve been in continuous communication with them and I just get delays and promises for a smooth and accurate process for refund; and I needed to confirm the ordered item and state if the package was opened, unopened, used or unused before they give me the RMA (return authorization) and instructions for returning. They remind me that refund will have a $8.95 return processing fee deducted and no refund will be issued after 30 days of delivery date. So, to date, I STILL am waiting for the RMA and instructions. I believe they are deliberately stalling and have ignored my continued requests for their prompt response for my refund. I am very sorry and frustrated to have ordered anything from Oricle!

  Oricle Hearing Aids

  Date: 01/28/2025

  Thank you for sharing your experience, and we sincerely apologize for the frustration and delay you've encountered in trying to resolve your return and refund request. We completely understand how disappointing this must be, especially after you’ve been in continuous communication with us.
  
  We want to assure you that we are committed to addressing your concerns as quickly and efficiently as possible. We did send an email on January 26, 2025, regarding your inquiry and the next steps for processing your return. Please respond to that email with the requested details (confirmation of the item and its condition), and we will promptly provide you with the RMA and return instructions.
  
  We also want to reiterate that we are transparent with our return policy, including the return processing fee of $8.95. This information is outlined on our website to ensure clarity for our customers.
  
  We apologize again for the delays and any inconvenience this has caused, and we truly appreciate your patience. Once we receive your response, we will move forward with processing your return as quickly as possible.
  
  If you have any other questions or concerns, please don’t hesitate to reach out. We are here to help.

  Martin P

  Date: 01/30/2025

  To the Better Business Bureau and to Oricle Hearing Aids:??Yes, certainly it has been very disappointing and frustrating, since I began my request for a refund back on January 7, 2025. Since then Oracle Hearing Aids customer support has been repeatedly stonewalling my continued requests for *** and instructions, by ignoring my prompt and complying responses! In fact, I did answer their January 26th email, by referring them to my email reply sent on January 17th, wherein I answered their requirement to tell them about the ordered item, its condition, packaging conditions: if opened or unopened, used or unused, etc. That should have satisfied their deliberate and delaying required answers before sending the ***. I am attaching the photocopies of these previous emails below. As shown, I have already provided ****** with the information they again say I need to submit, on January 26th; with their repetitive delaying email requiring the status of item and packaging conditions.

• Review fromFrank F

  Date: 01/24/2025

  1 star
  They dont answer their phone or return emails ***** F

  Oricle Hearing Aids

  Date: 01/31/2025

  
  We sincerely apologize for the frustration and confusion youve experienced with your return request and communication with Oricle Hearing Aid. We understand how important it is to feel supported when dealing with your inquiries, and we deeply regret that we havent met your expectations.

  After reviewing your case, we would like to inform you that we received the chargeback from your bank, and as a result, we processed a full refund for your order on January 29, 2025. You should expect the refund to be reflected on your account in accordance with your banks processing times.

  If you have any concerns about the refund or need further assistance, we recommend contacting your bank directly to inquire about the status of the refund.

  We sincerely apologize for the delays and the inconvenience caused. If you have any other questions, please feel free to reach out to us at ************************************************************.

  Thank you for your patience and understanding.