Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromEd H

  Date: 02/10/2025

  1 star
  I purchased the Oracle hearing aids which advertise free easy returns when I tried to return they kept trying to sell me more things offered me a $50 gift card, but I insisted on return. They also stated that I needed to keep them long enough for my brain to adjust to them, which would put me past the 30 day return period. I did not like the product at all the free return is not free and they also Said that they would be deducting for my warranty that I didnt know I even purchased. I Im not happy with the product or the service that I have received. I am still trying to return the hearing aid.

  Oricle Hearing Aids

  Date: 02/14/2025

  Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced with Oricle Hearing AId. We understand how important it is to feel confident and comfortable with your purchase, and we deeply regret that our product and service did not meet your expectations.

  We want to clarify that we do not offer a $50 gift card in exchange for returns. Our standard process includes a full refund once the returned items are received, in accordance with our return policy. Were sorry if there was any misunderstanding during the return process, and we will be sure to review your case to ensure were adhering to our refund procedures.

  We also want to reassure you that our return policy is clearly outlined on our website, and we strive to be transparent about any associated fees, including those related to warranties. We understand the importance of clear communication, and were sorry if there was any confusion regarding this.

  If youre still working through the return process, please dont hesitate to reach out directly so we can assist you further and ensure everything is resolved to your satisfaction. We appreciate your patience and hope to have the opportunity to address your concerns.

  Once again, we apologize for the inconvenience, and were committed to improving your experience.

• Review fromPatty B

  Date: 02/09/2025

  5 stars
  I am very pleased with my new hearing aids. I have had others but they didn't even compare to the Oricle's. It is good to hear again!

  Oricle Hearing Aids

  Date: 02/14/2025

  Thank you so much for your kind words! We're absolutely delighted to hear that you're pleased with your new Oricle Hearing Aid and that they are making such a positive difference in your hearing. Its incredibly rewarding for us to know that our product stands out compared to others you've tried.
  

  Were so glad to be part of your journey back to better hearing, and we truly appreciate you taking the time to share your experience. If you ever need any assistance or have any questions in the future, please dont hesitate to reach out. We're here to support you and ensure you continue to enjoy the best possible hearing experience.
  

  Thank you again for your feedback!

• Review fromMICHELE H

  Date: 02/09/2025

  5 stars
  Easy to use, easy to charge, comfortable to wear, and really helps with my hearing!

  Oricle Hearing Aids

  Date: 02/14/2025

  Thank you so much for your wonderful feedback!

  We're thrilled to hear that you're finding our Oricle Hearing Aid easy to use, comfortable to wear, and that theyve made a positive difference in your hearing. We take great pride in creating products that are not only effective but also user-friendly, and it's incredibly rewarding to know that youre experiencing those benefits.

  If you ever need any assistance or have further questions, please dont hesitate to reach out. Were always here to help and ensure that your hearing experience continues to be as smooth and effective as possible.

  Thank you again for sharing your experience, and were so glad to be part of your journey to better hearing!

• Review fromWyonia F

  Date: 02/09/2025

  5 stars
  It is his birthday gift (88th), *********. He has not trued them yet. I pray they work, for others he did not hear well with them.Thanks, his wife, ******

  Oricle Hearing Aids

  Date: 02/14/2025

  Thank you so much for sharing your feedback, ******. We are truly honored that you chose our hearing aids as a birthday gift for your husband, especially for such a special milestonehis 88th birthday. We sincerely hope that the hearing aids will help him hear more clearly and enhance his everyday experiences.

  We understand how important it is to find a solution that works, and were grateful to hear that youre hopeful about the results. If your husband has not yet tried the hearing aids, we encourage you to reach out to us for any guidance on getting started or fine-tuning the settings to ensure the best fit for his needs.

  Please know that we are here to support you, and if you have any questions or concerns, don't hesitate to contact us. We are committed to providing the best possible service and ensuring that your husbands hearing experience is as comfortable and effective as possible.
  

  Thank you again for your kind words. We wish your husband a very happy birthday and hope that the hearing aids bring him improved hearing and joy in the year ahead.

• Review fromb j l

  Date: 02/07/2025

  1 star
  doesn't hold charge, stop working when I am away from home

  Oricle Hearing Aids

  Date: 02/08/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience you've experienced with your Oricle Hearing Aid. We truly value your business, and we understand how important it is to receive products that fit and meet your expectations.
  
  We also want to address a potential issue that could be causing the difficulty you're experiencing with the hearing aids. One common reason for malfunctioning or lack of response is that the battery may be depleted. If this is the case, please try charging your hearing aids for a couple of hours. They should be fully charged within that time, and giving them a little more time to power up may resolve the issue. 
  
  Additionally, here are some other tips to ensure proper charging:
  - **Incorrect Placement:** Please make sure the hearing aids are placed correctly in the charging case, with the left (L) hearing aid in the left (L) charging slot and the right (R) hearing aid in the right (R) charging slot.
  - **Unpowered Adapter:** If the charging case itself isnt powering up, please confirm that the adapter is properly plugged in and receiving power. If everything seems in order, you might want to try unplugging the charging cable and replugging it in to ensure it's securely connected.
  - **Charging Cable Issues:** If the charging cable seems to be malfunctioning, please try using another compatible cable to rule out any issues with the cable itself.
  
  We sincerely apologize for any delays or miscommunication on our part. Your satisfaction is extremely important to us, and we appreciate your patience throughout this process. If you have any further questions or need assistance with anything else, please dont hesitate to reach out to us at ********************************************************************************************************.
  
  Thank you for your understanding, and we wish you the best moving forward.
  
  

• Review fromRandy G

  Date: 02/06/2025

  5 stars
  GREAT WORKING HEARING AIDS! I LOVE ?? MINE! SO GLAD I ORDERED MY 2 SETS!

  Oricle Hearing Aids

  Date: 02/07/2025

  
  Thank you so much for your wonderful feedback! We are thrilled to hear that youre enjoying your Oricle Hearing Aid and that youre happy with your purchase. It means a lot to us to know that our products are making a positive impact on your experience.

  We truly appreciate your support and your trust in our products. If you ever have any questions or need assistance in the future, please dont hesitate to reach out to us at ********************************************************* Were here to help!

  Thank you again for choosing Oricle Hearing Aid, and were so glad to have you as part of our customer family!

• Review fromVictoria W

  Date: 02/03/2025

  1 star
  I reporting your VERY LOUSY Customer Service to people on line. I started my return request December 19th and again on 12/20. Then on December 27th I answer your questions about what I had opened, used and not used etc. Your instructions said after I submitted that information you would send me return instructions etc. This did not happen and on January 2 I asked where your response was. You NEVER responded to me!! I’m sure now you are going to say more than 30 days have passed and I can no longer get a refund. HOWEVER that 30 days is without YOUR RESPONSE to my responses to you. I want to give you back your aids and I WANT MY REFUND minus the $8.95 charge as I have followed your procedures. If you answer me this time and follow through with my refund I will acknowledge that in my review. If that doesn’t occur the review will include that information and add to the lousy review. I will provide all the LOUSY customer service, the lack of your following your procedures as to returning the product and being refunded my money. I will encourage people to NOT DO BUSINESS with your UNETHICAL Company.
  
  
  
  
  

  Oricle Hearing Aids

  Date: 02/07/2025

  We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to have clear and responsive communication, and we deeply regret that we didn’t meet your expectations in this case.

  
  

  At Oricle Hearing Aid, we strive to be transparent about our return policy, including any applicable fees, which are clearly stated on our website during checkout. We regret that there was a delay in our response to your request and that this has caused further frustration. We understand your concern regarding the 30-day window and sincerely apologize for the lack of communication during this time.

  
  

  We would like to inform you that we have sent an email today with the RMA number and the detailed instructions for your return. We’re committed to processing your return as quickly as possible and ensuring a smooth resolution.

  
  

  Please know that we value your feedback and will use this as an opportunity to improve our customer service moving forward. If you have any additional questions or concerns, please don't hesitate to reach out to us directly at *************************.

  
  

  Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

• Review fromMarge R

  Date: 02/03/2025

  1 star
  I was unable to get any response from repeated requests for help with the product. I do NOT recommend these hearing aids. When I try to call the "help" number I get a message that they are not accepting calls.

  Oricle Hearing Aids

  Date: 02/04/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience you've experienced with your recent purchased with Oricle Hearing Aid, we understand how important it is to receive products that fit and meet your expectations.
  
  We also want to address a potential issue that could be causing the difficulty you're experiencing with the Oricle Hearing Aids. One common reason for malfunctioning or lack of response is that the battery may be depleted. If this is the case, please try charging your hearing aids for a couple of hours. They should be fully charged within that time, and giving them a little more time to power up may resolve the issue. 
  
  Additionally, here are some other tips to ensure proper charging:
  

  - **Incorrect Placement:** Please make sure the hearing aids are placed correctly in the charging case, with the left (L) hearing aid in the left (L) charging slot and the right (R) hearing aid in the right (R) charging slot.
  

  - **Unpowered Adapter:** If the charging case itself isnt powering up, please confirm that the adapter is properly plugged in and receiving power. If everything seems in order, you might want to try unplugging the charging cable and replugging it in to ensure it's securely connected.
  

  - **Charging Cable Issues:** If the charging cable seems to be malfunctioning, please try using another compatible cable to rule out any issues with the cable itself.
  
  We sincerely apologize for any delays or miscommunication on our part.

  Your satisfaction is extremely important to us, and we appreciate your patience throughout this process. If you have any further questions or need assistance with anything else, please dont hesitate to reach out via email at ********************************************************************************************************.
  
  Thank you for your understanding, and we wish you the best moving forward.
  

  
  

  Marge R

  Date: 02/06/2025

  This has absolutely nothing to do with my complaint or my request. This proves to me that you didn't even read my email.

• Review fromL. T.

  Date: 02/03/2025

  1 star
  Wish I had the reviews before ordering. Had a feeling I would have trouble. Did get an *** and sent everything back per their instructions. *** tracking shows my return was delivered and signed for Jan 30th. No response from my emails today asking status of refund. Fully expect to be ripped off. And, fact you cannot buy extra domes except when hearing aids are ordered is totally ridiculous. This is just another reason to buy locally and have an actual person with whom you can communicate.

  L. T.

  Date: 02/06/2025

  The tracking number, copy of tracking receipt and copy of *** receipt the day it was sent was all emailed to Oricle yesterday. I have done everything according to their instructions. They need to process the refund now.

  Oricle Hearing Aids

  Date: 02/06/2025

  We truly apologize for the frustration and inconvenience you've experienced with your recent order with Oricle Hearing Aid and the delay in processing your refund. We completely understand your concerns and want to assure you that we are committed to resolving this matter as quickly as possible.

  
  

  Regarding the ear domes, our products come with a set of ear domes included, which are designed to fit the hearing aids. We also want to clarify that our website transparently offers a subscription option for additional hearing aid tips, which was presented during the checkout process. This subscription is completely optional, and we apologize if there was any confusion around this.

  
  

  We appreciate you providing the *** tracking information and confirming the return of the product. As per our return policy, we require proof of return, including the tracking number, to expedite the refund process. Kindly email the tracking number for the returned product to ********************************************************* and we will proceed with processing your refund immediately.

  
  

  We deeply regret the difficulties you've encountered and appreciate your patience as we work to address your concerns. If you need further assistance or have additional questions, please dont hesitate to reach out.

• Review fromR. E.

  Date: 02/03/2025

  1 star
  Bad company or outright fraud. Wish I had seen these reviews first. Ad came up on game, ordered 12/23/24 (OE155416) based on small size fitting in ear. Product received was not same as pictured (FRAUD) and will not fit, therefore unusable so contacted for refund. Got RMA# and returned 1/8/25, delivered to them 1/10/25. No refund so called but now not receiving calls. Have emailed multiple times - no response. In dumping all info to press appropriate charges, I see a $9.99 was added for a warranty I did not order. Another fraudulent business practice. DO NOT BUY ANYTHING FROM THIS COMPANY. They need to go out of business... They obviously do not know how to run an honest business.

  R. E.

  Date: 02/10/2025

  All the fancy apologies like this and the others posted to other customer's experiences, only go to prove you do not know what "customer service" is! I have sent the tracking number and told you exactly when and where it was delivered per your instructions. The fact you apparently have no process in place to receive and correlate returns with complaints just shows how bad your business is! Also you know the size issue is not about the ear dome... It is about picturing an aid small enough to be inserted in the ear canal so that a protruding whisker is needed to extract it. The ones you ship are so big that they hang out, looking terrible and easily falling out. My original posting labeled this business as a FRAUD and you continue to prove my point the longer it takes to process my refund!!!

  Oricle Hearing Aids

  Date: 02/07/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience you had experienced with both the Oricle Hearing Aids and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. It’s common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  We’d also like to reassure you that we are transparent with our return process, including any associated fees, which are outlined on our website. We want to ensure that our customers have a clear understanding of our policies before making a purchase.
  
  As checked, our system indicated that there is no auto-pay associated with the order, and the extra charges is for the warranty that was added to your initial order.
  
  Also, our record shows that the RMA (no: *******) was sent to your email on 01/07/2025. The status is still on pending and we will be needing the proof of return or the tracking number to be sent via email  for the returned items so we can process the refund back to your account.
  
  We truly apologize for the delays in communication and the difficulty in contacting us. We are currently working on improving our response times and customer service processes to ensure a better experience in the future.
  
  
  
  If you have any further questions or concerns, please don’t hesitate to reach out to us via email at *******@oriclehearing.com.
  
  
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.