Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromDonald M

  Date: 04/21/2025

  2 stars
  None of the fittings fit my ear. Even the smallest one will not fit. It will just net get into ear canal. I want to return them. I am just frustrated at this point.

  Oricle Hearing Aids

  Date: 04/22/2025

  Thank you for reaching out and sharing your concerns with your recent purchase of Oricle Hearing Aid. We truly apologize for the inconvenience you've experienced with our product. We completely understand your frustration, and we're here to help.
  
  We want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  We also want to reassure you that our return policy is completely transparent. We accept returns, whether the product has been opened or not, as long as the item is in its original packaging. We're more than happy to assist you through the process if you decide to proceed with a return.
  
  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out at ******************************************************** if you have any further questions or concerns.

• Review fromGail J

  Date: 04/19/2025

  1 star
  These people are a piece of work! Not only are their hearing aids crappy, there is no phone number to be found to talk to someone. They are a scam and need to be shut down immediately! I am saying this very thing every place on the web I can. Since there is no one to call for help these days, we have to figure out ways to shut these scam companies down ourselves by not buying their products especially the ones that target seniors! Seemingly, they are not in business to help us, rather to hurt us in our pocketbooks! I m out $139. DO NOT BUY!

  Oricle Hearing Aids

  Date: 04/21/2025

  I want to sincerely apologize the inconvenienced you've experienced with your Oricle Hearing aids. We truly value your business, and we understand how important it is to receive products that fit and meet your expectations.
  
  We also want to address a potential issue that could be causing the difficulty you're experiencing with the Oricle Hearing Aids. One common reason for malfunctioning or lack of response is that the battery may be depleted. If this is the case, please try charging your hearing aids for a couple of hours. They should be fully charged within that time, and giving them a little more time to power up may resolve the issue. 
  
   Id like to offer a few suggestions to help improve your experience.
  
  - Cleaning the Microphone and Speaker: Over time, the microphone (sound inlet) or speaker (sound outlet) might become clogged, which can affect sound clarity. Using the cleaning tool provided in your package to clean these areas can help clear any debris and restore sound quality.
  
  - Adjusting the Volume: Sometimes, low volume settings can make sound seem unclear or muted. Try increasing the volume slightly to see if this enhances the clarity.
  
  - Assessing Your Hearing Needs: Oricle Hearing Aids are optimized for individuals with mild to moderate hearing loss (up to 50 dB). If your hearing loss is more severe, you may benefit from a higher-power hearing aid designed to amplify sounds more effectively. Please feel free to reach out if youd like assistance in selecting a hearing aid that best suits your needs.
  
  - Adapting to Background Noise: If youre newly using hearing aids, its normal to perceive regular environmental sounds as "background noise." This is because your ears are suddenly exposed to a wider array of sounds after a long period without them. We recommend starting with short wear periods (one to two hours daily) in quiet environments. Gradually, as you become comfortable, you can increase the wearing time and start using your hearing aids in noisier settings. With time, youll typically find that background noise becomes less noticeable.
  
  Also, our record shows that we sent you an email on 02/05/2025 on how to properly use your Oricle Hearing Aids. Please check your spam as well.
  
  Hope this helps! 
  

• Review fromSteven H

  Date: 04/19/2025

  4 stars
  I'm happy with the hearing aids, but I am not happy that you offer sale prices AFTER I have purchased at full price.

  Oricle Hearing Aids

  Date: 04/21/2025

  Thank you for your feedback, we're truly glad to hear that you're happy with your Oricle Hearing Aids. It means a lot to us to know that the product is meeting your needs.

  We also appreciate you bringing up your concern regarding our pricing and promotions. We understand how frustrating it can feel to see a lower price after youve made a purchase, and we want to provide some clarity.
  The current pricing for the Oricle Hearing Aid is as follows:

  - A single unit is priced at $99.99
  - We offer a Buy One Get One (****) promotional option at checkout, which provides a discounted price when you purchase two units together
  - This promotion is consistently available at the time of purchase, and customers are given the option to select either the $99.99 single unit or the **** offer during checkout, depending on their needs.

  
  We strive to make our pricing transparent and our offers fair for all customers.

  If you have any further questions, please dont hesitate to reach out directly at ********************************************************* We truly appreciate your support.
  

• Review fromglyn b

  Date: 04/12/2025

  2 stars
  Tried all fittings for ear plugs. All give some feed back. Obviously not fitting them correctly. They have little or no impact on hearing ability!!

  Oricle Hearing Aids

  Date: 04/13/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience you experienced with both the Oricle Hearing Aid and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  Additionally, here are some other tips to ensure proper use:
  
  1. Volume Too High: A higher volume can increase sound pressure, which may cause sound leakage and lead to feedback. Try lowering the volume slightly to minimize sound leakage.
  
  2. Incorrect Wearing: If the microphone is inadvertently covered, it can cause feedback. Avoid covering the microphone when handling your hearing aids, and make sure youre wearing the left and right hearing aids on the correct ears for a proper fit.
  
  3. Hearing Aids Turned On Before Wearing: Turning on the hearing aids before they are properly positioned may lead to feedback. We recommend keeping the hearing aids off before placing them in your ears. They will automatically turn on about 12 seconds after being worn.
  
  4. Microphone Coverage: Ensure that the microphone (sound inlet) remains uncovered after wearing, as this will help minimize feedback. Check that the microphone is clear and not obstructed by anything after youve put on the hearing aids.
  
  We also want to reassure you that our return policy is completely transparent. We accept returns for unused or used products, and we are more than happy to assist you through that process if you decide to move forward with a return.
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out at ********************************************************* We appreciate your understanding and thank you for giving us the opportunity to address the situation.

• Review fromSONDRA S

  Date: 04/09/2025

  1 star
  Ordered the hearing aids. Returned them in allowed time frame. Asked for a refund. Did not receive a refund.

  Oricle Hearing Aids

  Date: 04/11/2025

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration youve experienced regarding your refund for the returned Oricle Hearing Aids. We understand how important this issue is and truly regret the delay in communication.

  After reviewing our records, we have confirmed that your refund was processed on April 9, 2025. Typically, refunds are processed to the original payment method within 3 to 10 business days. However, depending on your bank or credit card provider, it may take a little longer for the funds to reflect in your account.

  We deeply apologize for any confusion or inconvenience this may have caused.

  Please feel free to contact us directly at ******************************************************************************************************** if you have any further questions or concerns. We are committed to providing a positive experience for all of our customers and hope to regain your trust.

• Review fromKathy A

  Date: 04/08/2025

  1 star
  I would like to leave zero stars. NO legitimate phone number, NO responses to multiple requests for refund of bogus charge, finally after chatting, received multiple emails encouraging me to keep and gift to someone else. NO customer service despite their repeated statements insisting they have good customer service. STAY AWAY, you won't receive satisfactory responses.

  Oricle Hearing Aids

  Date: 04/11/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and disappointment youve experienced with your recent purchased with Oricle Hearing Aid.

  After reviewing our records, we see that we responded to your email inquiry on April 8, 2024, and provided detailed information regarding the return process, including the Return Merchandise Authorization (RMA) number. We deeply regret any confusion or inconvenience caused by the subsequent emails you received, and we truly understand how this may have added to your frustration.

  Please know that we value all customer feedback and are committed to resolving any issues in a timely and effective manner. To reassure you, our return policy is completely transparent, and we do accept returns for both unused and used products.

  We apologize again for the difficulties youve encountered. Our goal is to improve and provide all our customers with a positive experience, and your feedback is essential in helping us achieve that. Please dont hesitate to reach out to us directly at ******************************************************************************************************** so we can address any remaining concerns.

  Thank you for your patience and understanding.

  Kathy A

  Date: 04/14/2025

  How interesting that I should receive an apology to my Oricle review on the very same day that I tracked my return package through **** Amazing to me that less than a week after receiving instructions from Oricle at ************************** I should discover that, according to *** tracking, the receiver has moved. On April 8, 2025, I was instructed to "Send it to: ******************************************************************************************************" [NOTE: the address in the instructions was in a bold font. So the frustration continues and the apology is weak to say the least.

• Review fromEarl P

  Date: 04/08/2025

  1 star
  I give one star because there isnt the option to give zero and merely to say Oricle is a total scam! The product is horrible, **************** is non existent and the phone number provided hangs up on me without the option to speak at all. If Oricle is allowed to continue to steal money from senior citizens and the other disabled mentioned here then it confirms that the world is going to h*** in a hand basket! Dont get caught in their scam like I did!

  Oricle Hearing Aids

  Date: 04/11/2025

  Thank you for sharing your feedback, and we sincerely apologize for the frustration and negative experience you've had with your recent purchased with Oricle Hearing Aid. We fully understand your concerns, and we are genuinely sorry for any inconvenience or confusion this situation has caused.

  After reviewing our records, we can confirm that we responded to your email inquiry on April 8, 2024, providing details regarding the return process. However, it appears we have not yet received confirmation from you to proceed with the return. We apologize if there was any misunderstanding or if our response did not fully address your concerns.
  

  We want to reassure you that our return policy is completely transparent, and we accept returns for both unused and used products. We are more than happy to assist you with the return process if you are still looking to return the product. To proceed, please reply to our last email, and we will ensure that the return process is handled as quickly and efficiently as possible.

  Regarding the issues you've raised with our customer service, due to a high volume of inquiries, its possible that you were routed to our email support team, which serves as an additional channel to address customer concerns.

  Once again, we apologize for any frustration you have experienced, and we are committed to resolving this matter. Please feel free to reach out to us at ******************************************************************************************************** if you need further assistance or if you wish to continue the return process.

  Thank you for your understanding, and we hope to have the opportunity to restore your trust in our service.

• Review fromSindee E

  Date: 04/07/2025

  1 star
  I ordered the oricle hearing aids. Was supposed to get an email saying when they were coming. No email. Got them about 2 weeks later. Tried them for 5 days. The smallest tips are too big. They dont stay in my ears. Sent an email and received a reply back right away with ideas to make them work to keep them. I emailed back multiple times to move forward with the return. Was told I needed a return authorization to return if I wanted to move forward. I replied and received no reply back. Going on a week with no replies. I have emails twice a day to return. Still no reply. Want my money back!

  Oricle Hearing Aids

  Date: 04/11/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced with your order. We completely understand how important it is to feel supported and confident in your purchases, and we deeply regret that we did not meet your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  Also, we want to reassure you that our return policy is completely transparent. We accept returns for unused / used products, and we are more than happy to assist you through that process if you decide to move forward with a return.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out ********************************************************** We appreciate your understanding and thank you for giving us the opportunity to address the situation.

• Review fromHarold L

  Date: 04/04/2025

  1 star
  BE AWARE, These Hearing Aids are just amplifiers. Don't be fooled by their Money Back Guarantee if not satisfied. This company is a joke and scammer. When you try to get a refund, they drag out the process until it's 30 days past your delivery date. At that point you broke their return agreement and they will refuse your refund. Don't waste your money on a too good to be true company, ORICLE.

  Oricle Hearing Aids

  Date: 04/15/2025

  First and foremost, I want to sincerely apologize for the inconvenience and frustration youve experienced with your Oricle Hearing Aids. We truly regret that our product did not meet your expectations.

  We would also like to address the concern about the hearing aids themselves. Oricle Hearing Aid come with a volume control that can be adjusted to your preference for optimal sound. If the hearing aids do not seem to be functioning as expected, we encourage you to adjust the volume settings to find a comfortable level. Sometimes, small adjustments can make a significant difference in the hearing experience.

  We truly want to ensure that you're able to get the best experience with our product, and we understand this process can be frustrating. To that end, we have already processed your return request, and the *** number was sent to the email address on file as per your request on 04/03/2025. Please check your inbox (and possibly your spam folder) for the email, and dont hesitate to reach out if you have any further questions or need additional assistance.

  Again, we apologize for the frustration youve encountered, and we are committed to resolving this matter to your satisfaction. Thank you for bringing your concerns to us, and please let us know how we can assist you further.

• Review fromElizabeth M

  Date: 04/04/2025

  1 star
  ***CAUTION *** charged for a second set, sent 3 emails to get return info. NO RESPONSE, no phone number to speak to customer service. Questionable business practices of this business!!!!!!

  Oricle Hearing Aids

  Date: 04/15/2025

  Thank you for bringing your concerns to our attention. First and foremost, we want to sincerely apologize for the inconvenience and frustration you've experienced with your order. We understand how important it is to resolve these types of issues quickly, and we deeply regret that our communication has not met your expectations.

  Upon reviewing our records, we see that two separate orders were placed with Oricle Hearing Aids: the first on March 3, 2025, and the second on March 4, 2025. Both orders were refunded in full on April 5, 2025, as per our system. Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.

  We understand how frustrating it can be to not receive the appropriate response when trying to get support, and we are truly sorry for the delays in our communication. Due to a high volume of inquiries, its possible that you were routed to our email support team, which serves as an additional channel to address customer concerns.

  If there is anything else we can do to assist you further, please do not hesitate to contact us at ********************************************************************************************************.

  Once again, we apologize for any frustration youve experienced and thank you for your patience.