Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromScott W

  Date: 04/04/2025

  1 star
  Bought online hearing aids from oricle and keep getting charged for accessories that i did not ordef or authorize. Contact phone number is a recording and emails are mostly ignored. Quality is not very good but for less than 200$ not surprised. Not happy with repeated items being sent, and returns require rma# and additional shipping charge. Stay away from oricle hearing aids

  Oricle Hearing Aids

  Date: 04/05/2025

  First and foremost, we want to sincerely apologize for the confusion and frustration caused by your recent experience with Oricle Hearing Aid. We fully understand how important it is to feel confident and in control of your purchases, and we deeply regret any inconvenience or misunderstanding regarding the auto-pay charges.
  
  We would also like to address the concern about the hearing aids themselves. Oricle Hearing Aid come with a volume control that can be adjusted to your preference for optimal sound. If the hearing aids do not seem to be functioning as expected, we encourage you to adjust the volume settings to find a comfortable level. Sometimes, small adjustments can make a significant difference in the hearing experience.
  
  Upon reviewing your order, we found that the $17.19 charge was for the monthly subscription of the Oricle Hearing Aid Extra Tips, which was initially added to your order at checkout. We also sent an email asking for your confirmation to proceed with the cancellation of your subscription on 03/05/2025, but we have not received a response on your end. To resolve the issue, we want to assure you that we have canceled the subscription. Moving forward, you will not incur any further charges related to this subscription.
  
  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future. 
  
  Regarding our return policy, we strive to be transparent about any associated fees, including restocking and shipping costs, as stated on our website. We also accept returns for opened items, and we are more than happy to assist you through that process if you decide to move forward with a return.
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out at ********************************************************* We appreciate your understanding and thank you for giving us the opportunity to address the situation.

• Review fromJim K

  Date: 04/03/2025

  1 star
  AVOID at all cost!! A complete SHAM!! You'll be sorry!!

  Oricle Hearing Aids

  Date: 04/05/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We completely understand how concerning it can be to be charged incorrectly and to have difficulty reaching customer support when trying to resolve the issue.
  
  We want to reassure you that our return policy is fully transparent about any associated fees, including restocking and shipping costs, as stated on our website. We accept returns for opened products, and we are more than happy to assist you through that process if you decide to move forward with a return.
  
  Kindly send us an email to ********************************************************* and we would be more than happy to assist you through the return process if you choose to move forward with it. We are committed to resolving this matter to your satisfaction.
  
  Thank you again for your patience and understanding. If you have any further questions or concerns, please dont hesitate to reach out to us.

• Review fromSandee C.

  Date: 04/03/2025

  1 star
  I purchased these hearing aids, which were satisfaction guaranteed. the hearing aid does not fit in my ears. l called for refund and was stalled with return emails about things I can try. I already tried everything suggested and said I just want refund and return authorization and hopefully return shipping voucher.first 2 emails, were answered immediately. as soon as i said I want a full refund they stopped replying. Total amount paid was $113.88 plus $10.84 (unknown charge). total is $124.72.I want a full refund and if I MUST pay for postage I will. I looked them up on line and it seems this is a common complaint with this company. Be aware, looks like fraud to me.

  Oricle Hearing Aids

  Date: 04/11/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced with your order. We completely understand how important it is to feel supported and confident in your purchases, and we deeply regret that we did not meet your expectations.

  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance. We hope this will enhance your experience with the product.

  Upon reviewing our records, we found that we did respond to your return inquiry today (April 11, 2025) and provided the *** number as part of the return process.

  Additionally, we reviewed your order and found that the $10.84 charge was for the Oricle Hearing Aid warranty, which was initially added during checkout. This was an optional upsell offer that provides coverage for your hearing aids. We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future.

  If you have any further questions or need assistance, please feel free to reach out to us directly via email at ********************************************************************************************************.

  Thank you for your understanding, and once again, we apologize for any frustration caused. We are committed to ensuring your satisfaction and hope to resolve this matter promptly.

• Review fromRussell C

  Date: 04/02/2025

  1 star
  Ordered aids 30 + days ago. They charged me twice and no aids and no credit back. I have contacted them by email received a promise to credit back one pair and expedite the other to me. Crickets, this company is a total scam. Do not, I repeat do not. Purchase anything from these crooks. Worst company ever. If they are reputable, they won't last long. Pitiful, just Pitiful..

  Oricle Hearing Aids

  Date: 04/04/2025

  Thank you for bringing your concerns to our attention. We deeply apologize for the frustration and inconvenience this situation has caused you.

  
  We would like to address the issues youve raised with Oricle Hearing Aid:
  

  Duplicate Charges: The duplicate charge has been refunded, and wed like to confirm that the refund was processed on our end. The expected timeframe for the refund to reflect in your account is between 3-10 business days, depending on your banks processing time.
  

  Order Status: We did send an email response on 03/25/2025 confirming the reshipment of one pair of aids and providing an update on the status. However, we have not received a response from you yet. We would be more than happy to assist further, and we kindly ask that you check your inbox, including any spam or junk folders, in case our previous communication was missed.

  We sincerely apologize for any inconvenience caused and want to reassure you that we are committed to resolving this matter promptly. If you could kindly respond to our email or reach out to our customer service team at ********************************************************* we will ensure this is resolved to your satisfaction.

  Again, we regret that your experience did not meet your expectations, and we genuinely appreciate your feedback as it helps us improve our service.
  

  Thank you for your understanding.
  

• Review fromDeidra D

  Date: 04/02/2025

  1 star
  This is in regards to an order for Oricle Pro Hearing aids that my 92 year old Father placed on 1/20/25. He is not satisfied with the purchase! He emailed on 2/6/25 (well within the 60 day return timeframe) that he wanted to return them and receive a refund. Instead of an authorization to return they responded with reasons why he should keep it or "gift" it to someone else??? He responded again that he just wanted to return it and get his money back but still has yet to receive the authorization? We have tried to call and talk to someone but no one answers the phone!!! We have also emailed and again no response!! Very frustrating!! Terrible *****************

  Oricle Hearing Aids

  Date: 04/05/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We completely understand how concerning it can be to be charged incorrectly and to have difficulty reaching customer support when trying to resolve the issue.
  
  We want to reassure you that our return policy is fully transparent. We accept returns for unused products, and we aim to make the process as simple as possible for our customers. Upon reviewing our records, we found that we did respond to your return inquiry on 02/14/2025 ***** dockandlaunch. com), and we sent an email requesting your confirmation to proceed with the return process. However, we have not received a response from you. We sincerely apologize for any confusion or inconvenience this may have caused.
  
  Kindly reply to our email, and we would be more than happy to assist you through the return process if you choose to move forward with it. We are committed to resolving this matter to your satisfaction.
  
  Thank you again for your patience and understanding. If you have any further questions or concerns, please dont hesitate to reach out to us.

  Deidra D

  Date: 04/10/2025

  Thank you for your response. No email was received on that date. Could you please resend it so we can proceed with the return? Thank you

• Review fromTheodore P

  Date: 04/01/2025

  1 star
  I ordered the $99 hearing aids from ****** and after about a week of use the right unit stopped working. After three days of emailing with customer service where they asked me the same questions over and over, they informed me they would not replace the defective unit because my warranty did not cover it.****** this company does not stand behind their product.

  Oricle Hearing Aids

  Date: 04/04/2025

  Thank you for sharing your experience with us, and we truly apologize for the inconvenience you've faced with your Oricle Hearing Aid purchase. We understand your frustration, and we want to clarify the situation and offer a solution.
  
  We also want to address a potential issue that could be causing the difficulty you're experiencing with the hearing aids. One common reason for malfunctioning or lack of response is that the battery may be depleted. If this is the case, please try charging your hearing aids for a couple of hours. They should be fully charged within that time, and giving them a little more time to power up may resolve the issue. 
  
  Additionally, here are some other tips to ensure proper charging:
  - **Incorrect Placement:** Please make sure the hearing aids are placed correctly in the charging case, with the left (L) hearing aid in the left (L) charging slot and the right (R) hearing aid in the right (R) charging slot.
  - **Unpowered Adapter:** If the charging case itself isnt powering up, please confirm that the adapter is properly plugged in and receiving power. If everything seems in order, you might want to try unplugging the charging cable and replugging it in to ensure it's securely connected.
  - **Charging Cable Issues:** If the charging cable seems to be malfunctioning, please try using another compatible cable to rule out any issues with the cable itself.
  
  After reviewing your order, we see that there was no warranty added to your purchase at the time of sale. Unfortunately, without the warranty coverage, the unit does not qualify for a replacement under our standard policy. We apologize for any confusion and regret that we couldn't fulfill your expectations in this matter.
  
  However, we want to reassure you that our return policy is completely transparent, and we do accept returns for opened products. If you'd like to move forward with a return, we are more than happy to assist you through that process to ensure it's as smooth and straightforward as possible.
  
  We appreciate your feedback and sincerely regret any frustration this situation has caused. Please feel free to contact us directly at ******************************************************** if you need further assistance or would like to initiate a return.
  
  Thank you for your understanding.

• Review fromNancy B

  Date: 04/01/2025

  1 star
  I am wanting to return the hearing aids...they do not fit. I do not want replacement tips either so don't charge my account. I have requested several times that I want to return the hearing aids. Ordered 3-5-25 - sent 1 st refund request on 3-18-25 with others following. No one has contacted me and phone number does not work. I need help in getting them to even contact me. This is nuts. This as of today 4-1-25

  Oricle Hearing Aids

  Date: 04/04/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience your mother has experienced with both the Oricle Hearing Aids and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  Upon reviewing your order, we found that the $17.43 charge was for the monthly subscription of the Oricle Hearing Aid Extra Tips, which was initially added to your order at checkout. We want to assure you that we have canceled the subscription and refunded the charge in full. Moving forward, you will not incur any further charges related to this subscription.
  
  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services.
  
  Upon reviewing our records, we found that we did respond to your  return inquiry. On 04/02/2025, we already sent you the *** number: *******, but we have not received a response on your end. Please provide us the proof of return to process your refund. 
  
  If you have any further questions or concerns, please dont hesitate to reach out to us via email at ********************************************************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.
  
  

• Review fromBetty B

  Date: 03/30/2025

  1 star
  These things are worthless. Don't waste your money. They amplify noises but not voices.

  Oricle Hearing Aids

  Date: 04/15/2025

  First and foremost, I want to sincerely apologize for the inconvenience and frustration youve experienced with your Oricle Hearing Aids. We truly regret that our product did not meet your expectations, and we are sorry to hear about your concerns regarding the amplification of background noise.

  Regarding the issue with loud noises, Id like to offer some clarification. If you are new to using hearing aids, it is quite common to experience amplified background sounds, especially as your ears adjust to hearing a broader range of sounds. This adjustment period can take some time, as your brain becomes accustomed to processing these new sounds. We recommend starting with shorter wear periods in quieter environments (approximately 1-2 hours daily), and gradually increasing the time as you get more comfortable. As you continue to wear the hearing aids, the background noise should diminish, and they will start to perform more naturally.
  

  We truly want to ensure that you're able to get the best experience with our product, and we understand this process can be frustrating. To that end, we have already processed your return request, and the *** number was sent to the email address on file as per your request. Please check your inbox (and possibly your spam folder) for the email, and dont hesitate to reach out if you have any further questions or need additional assistance.
  

  Again, we apologize for the frustration youve encountered, and we are committed to resolving this matter to your satisfaction. Thank you for bringing your concerns to us, and please let us know how we can assist you further.

• Review fromJane T

  Date: 03/30/2025

  1 star
  Ordered 3/22/25 received 2/28/25 have sent 3 emails back and forth and still no return label . **** support tech with Oriole hearing aide does not acknowledge that they do not fit and want to return. Who else do I contact. Their main number of course states to contact support thru email on their voice mail then phone disconnects. Do extremely upset Dont know if I should contact better business bureau,******** ,******* etc. to get a return label. I would rate them sun zeroOrder # OE231091 you know who I am ****

  Oricle Hearing Aids

  Date: 04/15/2025

  Thank you for reaching out to us, and we sincerely apologize for the frustration youve experienced regarding your order and the return process. We completely understand how inconvenient this situation must be, and we deeply regret any confusion or delays that have occurred.
  

  Upon reviewing your case, our records show that your return request was successfully processed, and the *** (Return Merchandise Authorization) number was sent to the email address we have on file on April 1, 2025. Unfortunately, it appears we did not receive any response from you after that. We kindly ask that you check your inbox and spam/junk folder to see if the email with the *** number may have been missed.
  

  Additionally, we show that a full refund was processed for your order on April 1, 2025. Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.
  

  We deeply regret the confusion and any frustration caused by this issue. If there are any other concerns, please let us know immediately so that we can assist you further.

  Again, we apologize for the inconvenience and appreciate your patience. Please feel free to contact us at ******************************************************** if you need any further assistance.

• Review fromJane T

  Date: 03/30/2025

  1 star
  Ordered oriole pro hearing aides received on 3/28/25 they do not fit and want a return label to return them. Have attempted to call and you get an automated message to email support oricle **************************. Have email 3 times telling them they do not fit and want to return them. **** at support tech emails me with the positive things about these hearing aides but does not acknowledge they dont fit nor send me a return *****. Extremely frustrating to say the least let alone the cost living on social security If there is another way to get ahold of someone I would appreciate it. On the website its easy returns within 30 days. Its been anything but.

  Oricle Hearing Aids

  Date: 04/01/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We completely understand how concerning it can be to be to have difficulty reaching customer support when trying to resolve the issue.
  
  We want to reassure you that our return policy is fully transparent. We accept returns for unused products, and we aim to make the process as simple as possible for our customers. Upon reviewing our records, we found that we did respond to your return inquiry yesterday (03/31/2025), and we sent an email requesting your confirmation to proceed with the return process. However, we have not received a response from you. We sincerely apologize for any confusion or inconvenience this may have caused.
  
  Kindly reply to our email, and we would be more than happy to assist you through the return process if you choose to move forward with it. We are committed to resolving this matter to your satisfaction.
  
  Thank you again for your patience and understanding. If you have any further questions or concerns, please dont hesitate to reach out to us.