Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromRobert L

  Date: 03/29/2025

  1 star
  This company is a joke. Somehow on an auto ship with no way to contact them. They dont respond from their customer service email. WHAT A SCAM.

  Oricle Hearing Aids

  Date: 04/15/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration this additional charge may have caused.
  
  Upon reviewing your order, we found that the $17.31 charge was for the monthly subscription of the Oricle Hearing Aid Extra Tips, which was initially added to your order at checkout. We want to assure you that our record shows that we have canceled the subscription and refunded the charge in full on 03/29/2025. Moving forward, you will not incur any further charges related to this subscription.
  
  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future. 
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out at ********************************************************* We appreciate your understanding and thank you for giving us the opportunity to address the situation.
  
  

• Review fromThomas M

  Date: 03/29/2025

  1 star
  Awful customer service Ordered one pair on March 20 2025 The order charge indicated $114.93 yet I still have not received my order 9 days later They charged me $124.12 twice said they would cancell one of the charges which has not happened I have filed a dispute with my credit card company against ORicle Will not deal with them ever again

  Oricle Hearing Aids

  Date: 04/15/2025

  Thank you for reaching out to us and bringing this matter to our attention. We are truly sorry for the inconvenience you've experienced with your recent order with Oricle Hearing Aid and the confusion surrounding the charges.

  We understand that you are understandably frustrated with the situation, and we sincerely apologize for any distress caused. After reviewing your case, we see that you placed an order with us on March 20, 2025, and the charge was $124.12. We also see that a second charge of $124.12 was declined by your bank, and only one charge went through for $124.12 on 03/20/2025.

  As for your refund request, we would be more than happy to process it; however, we noticed that a claim has already been opened with us regarding this issue. Unfortunately, due to the claim being active, we are unable to proceed with a refund through our system. To resolve this matter, we kindly ask that you reach out to your bank or credit card provider directly, as they will be able to assist with the claim and the refund process.

  Additionally, our records show that your order was successfully delivered on April 1, 2025, to your mailbox, with tracking number ******************************. We recommend checking with your local postal service or verifying with your mail carrier if there are any issues regarding the delivery.

  We genuinely apologize again for any confusion and frustration this may have caused. We take all customer concerns seriously and are committed to resolving this matter promptly. If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer support team at ********************************************************************************************************.

  Thank you for your understanding, and we appreciate your patience in this matter.

• Review fromMary F

  Date: 03/29/2025

  5 stars
  You couldn't ask for better customer service. "I received the ********************** aids yesterday. They were late in arriving so I haven't had a chance to use them for a long period of time. I was able to use one side and it worked perfectly

  Oricle Hearing Aids

  Date: 04/04/2025

  Thank you so much for your kind words! We are thrilled to hear that you are happy with the customer service you received. We apologize for the delay in the arrival of your Oricle Hearing Aid, but we are glad to hear that you were able to try them and that one side worked perfectly.

  Your satisfaction is our top priority, and we truly appreciate your patience during the shipping process. Were confident that as you continue to use the hearing aids, they will meet your expectations, and were here to assist with any questions or support you may need.
  

  If you have any further feedback or need any assistance, please don't hesitate to reach out. Were always happy to help!
  

  Thank you again for choosing us, and we look forward to continuing to serve you.
  

• Review fromDeborah B

  Date: 03/27/2025

  1 star
  There was no clue they would be billing a monthly fee, no place to contact them except an email! Im cancelling my credit card with them.they will not respond

  Oricle Hearing Aids

  Date: 04/15/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration this additional charge may have caused.
  
  Upon reviewing your order, we found that the $17.19 charge was for the monthly subscription of the Oricle Hearing Aid Extra Tips, which was initially added to your order at checkout. We want to assure you that we have canceled the subscription and refunded the charge in full. Moving forward, you will not incur any further charges related to this subscription.
  
  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future. 
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out at ********************************************************* We appreciate your understanding and thank you for giving us the opportunity to address the situation.
  
  

• Review fromwanda H

  Date: 03/27/2025

  1 star
  ordered the hearing aids on Feb 20th haven't received them yet, they said they were sending out another order haven't seen them either so now they have stopped replying to my emails and constant attempts to get my money refunded over $180 and cant get in touch with anyone. So they are a scam that's what Im thinking anyway.

  Oricle Hearing Aids

  Date: 03/28/2025

  Thank you for reaching out, and we deeply apologize for the frustration youve experienced with your order with Oricle Hearing Aid. We understand how important it is to receive your product on time, and we sincerely regret the inconvenience caused by the delays.
  
  After reviewing our records, we can confirm that your order was unfortunately lost in transit. We understand this is disappointing, and we are committed to resolving this issue as quickly as possible.
  
  Our records show that we sent emails to you on 03/11/2025 and 03/17/2025 requesting confirmation of your correct shipping address in order to proceed with the reshipment. However, we have not received a response from you.
  
  To move forward with the reshipment process, please kindly reply to the email so we can verify the correct address and ensure that your order is sent out immediately.
  
  We apologize again for the delays and for any confusion caused. We are here to assist you and will do everything we can to resolve this matter as quickly as possible.
  
  Thank you for your understanding, and we look forward to your prompt reply.

• Review fromLouAnn M

  Date: 03/27/2025

  1 star
  The hearing aids were ordered without my final authorization. The charged me two times. I contacted support immediately aftwr realizing the error, but did not hear from anyone for 4 days. Too late to cancel them. I immediately started asking for a ***, it has been almost a month and no RMA despite my dozen ********* help with calling the main number either.

  Oricle Hearing Aids

  Date: 03/28/2025

  First and foremost, we sincerely apologize for the confusion and frustration caused by your recent experience with Oricle Hearing Aid. We understand how important it is to feel confident and in control of your purchases, and we deeply regret any inconvenience or misunderstanding regarding the charges.
  
  Upon reviewing your order, our system indicates that no duplicate order was created. The additional charge is for the warranty that was added to your initial order.
  
  Additionally, we have sent you an email with return instructions and the *** number.
  
  We also want to address a potential issue that could be causing the difficulty you're experiencing with the hearing aids. One common reason for malfunctioning or lack of response is that the battery may be depleted. If this is the case, please try charging your hearing aids for a couple of hours. They should be fully charged within that time, and giving them a little more time to power up may resolve the issue. 
  
  Also, here are some other tips to ensure proper charging:
  - **Incorrect Placement:** Please make sure the hearing aids are placed correctly in the charging case, with the left (L) hearing aid in the left (L) charging slot and the right (R) hearing aid in the right (R) charging slot.
  - **Unpowered Adapter:** If the charging case itself isnt powering up, please confirm that the adapter is properly plugged in and receiving power. If everything seems in order, you might want to try unplugging the charging cable and replugging it in to ensure it's securely connected.
  - **Charging Cable Issues:** If the charging cable seems to be malfunctioning, please try using another compatible cable to rule out any issues with the cable itself.
  
  If you have any further questions or concerns, please feel free to contact us at ********************************************************* and we will do our best to assist you promptly.
  
  Thank you for your understanding, and once again, we apologize for the inconvenience caused.

• Review fromThomas N

  Date: 03/24/2025

  1 star
  This company can not be reached via phone, email or support. Monthly fees were not authorized.

  Oricle Hearing Aids

  Date: 03/28/2025

  Thank you for reaching out and sharing your experience with the Oricle Hearing Aids. We sincerely apologize for any inconvenience caused, particularly in trying to contact us.

  Due to a high volume of inquiries, its possible that you were routed to our email support team, which serves as an additional channel to address customer concerns.

  Upon reviewing your order, we found that the $17.14 charge was for the monthly subscription of the Oricle Hearing Aid Extra Tips, which was initially added to your order at checkout. We want to assure you that we have canceled the subscription. Moving forward, you will not incur any further charges related to this subscription.
  
  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future. 
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and thank you for giving us the opportunity to address the situation.
  

• Review fromCarol L

  Date: 03/24/2025

  1 star
  I am wanting to return the hearing aids...they do not fit.I do not want replacement tips either so don't charge my account.I have requested several times that I want to return the *********** give out false advertisement if these cannot be returned.

  Oricle Hearing Aids

  Date: 03/25/2025

  Thank you for reaching out, and we apologize for any frustration youve experienced. We completely understand your concern regarding the fit of the Oricle Hearing Aids, and we sincerely apologize for any inconvenience caused.
  
  We truly want to address any issues related to the size of our hearing aids. Our devices come with three different sizes of ear domes, which are designed to ensure a better fit. We highly recommend trying the different sizes as its common for users to initially struggle with the fit. Adjusting to the right size often significantly improves comfort and performance. 
  
  Upon reviewing our records, we noticed that we havent received any prior emails regarding your return request. We sincerely apologize if this caused any confusion. Please rest assured, the order we received from you was a one-time payment, and no subscription was added to the order.
  
  We also want to assure you that our return policy is completely transparent, and we accept returns for unused products. If you wish to move forward with a return, we would be more than happy to assist you through the process. Please reach out to us directly at ********************************************************* and we'll help facilitate the return as quickly as possible.
  
  Again, we apologize for the inconvenience, and thank you for your patience and understanding. We're here to help in any way we can.

• Review fromKenneth B

  Date: 03/22/2025

  1 star
  I ordered these, to try while on vacation, They didn't arrive on time. When i returned, the 30 day warranty was expired. The right Aid "whistled" and "beeped" constantly. The left aid was great! I contacted Oricle to get the right Aid replaced. Response was basically, the warranty is up, too bad! They didn't care when I explained about not getting them just a few days ago, due to not getting them until a few day prior to asking for a replacement. I tried to explain I didn't want to get a refund, that I just wanted the defective aid replaced. Basically I was told "too bad, so sad". After having several Emails ignored, I just gave up. So, a 1 star rating is being generous!*** ****** Kona Hawai

  Oricle Hearing Aids

  Date: 03/28/2025

  Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience youve experienced with your Oricle Hearing Aid order. We understand how important it is for our customers to receive their products on time, and we deeply regret that you were unable to enjoy the hearing aid as intended during your vacation.
  
  Regarding the loud whistle and beeping noises you experienced with the right aid, wed like to offer some clarification. If you are new to using hearing aids, its common to experience background noise, especially as your ears adjust to hearing a broader range of sounds. It can take time for your brain to become accustomed to all the environmental sounds around you. We recommend starting with shorter wear periods in quieter environments (about 1-2 hours daily) and gradually increasing the time as you become more comfortable. As you continue to wear the hearing aids, the background noise should become less noticeable, and the aids should perform more naturally.
  
  We completely understand that sometimes, it takes time to determine whether a product meets your expectations. However, as per our return policy, we are only able to accept returns within 30 days from the date of delivery. Unfortunately, since your request falls outside this time frame, we regret to inform you that we are unable to authorize a return or exchange for the item. For full details on our return policy, please feel free to visit: (***********************************************************************************).
  
  We genuinely value your feedback and regret that we couldnt resolve the issue to your satisfaction. If you have any other questions or concerns, please dont hesitate to reach out to us.
  
  

• Review fromJan L

  Date: 03/22/2025

  1 star
  I ordered these hearing aids and immediately noticed that they aren't from the company I thought they were which is ******. I tried to cancel my order but was unable to. I was charged 4 separate charges on my credit card. I was able to get some cancelled but still have one charged and one pending. I have tried several times to reach the company. The phone is a recording and when you email you either get no response or an email that does you no good. They will not send me a authorization to return the product in the 30 day return policy time frame.All I want to do is return this product for a refund and get the other charges off my credit ******* seems that they are not living up to their website agreement for returns

  Oricle Hearing Aids

  Date: 03/28/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We completely understand how concerning it can be to be charged incorrectly and to have difficulty reaching customer support when trying to resolve the issue.
  
  We want to reassure you that our return policy is fully transparent. We accept returns for unused products, and we aim to make the process as simple as possible for our customers. Upon reviewing our records, we found that we did respond to your return inquiry on 03/27/2025, and we sent an email requesting your confirmation to proceed with the return process. However, we have not received a response from you. We sincerely apologize for any confusion or inconvenience this may have caused.
  
  Kindly reply to our email, and we would be more than happy to assist you through the return process if you choose to move forward with it. We are committed to resolving this matter to your satisfaction.
  
  Thank you again for your patience and understanding. If you have any further questions or concerns, please dont hesitate to reach out to us.