Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromSteve W

  Date: 06/01/2025

  1 star
  I chose these because my other ones are old and I wanted to up grade. Nothing wrong just old. These hearing aids are ok. Just ok. Why? Hold 4 secs for this. Hold two seconds for that. Even at the lowest volume I still get hissing, not feedback, not constant just intermittently. Changing modes is a big pain. Biggest complaint? You have to do ALL of this while they're in the ear. Very inconvenient. My old ones? Turn on and put in. Simple. I haven't decided what to do yet.

  Oricle Hearing Aids

  Date: 06/03/2025

  Thank you for reaching out and sharing your concerns with your recent purchase of Oricle Hearing Aid. We truly apologize for the inconvenience you've experienced with our product. We completely understand your frustration, and we're here to help.
  
  Regarding the hissing noises, I would like to offer some clarification. If you are new to using hearing aids, it's common to experience background noise, especially as your ears adjust to a wider range of sounds. It can take time for your brain to become accustomed to all the environmental sounds around you. We recommend starting with shorter wear periods in quiet environments (about 1-2 hours daily) and gradually increasing the time as you become more comfortable. As you continue to wear them, the background noise should become less noticeable, and the hearing aids will perform more naturally.
  
  Also, Oricle Hearing Aid come with a volume control that can be adjusted to your preference for optimal sound. If the hearing aids do not seem to be functioning as expected, we encourage you to adjust the volume settings to find a comfortable level. Sometimes, small adjustments can make a significant difference in the hearing experience.
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out at ********************************************************* We appreciate your understanding and thank you for giving us the opportunity to address the situation.
  
  

• Review fromWayne P

  Date: 05/31/2025

  3 stars
  The hearing aids worked good but I had to return them because I couldn't get them to stay in my ears. Sitting they stayed in but when active with the body they kept falling out. I'm very active, a jogger, and just couldn't keep them in.I sent them back this week, but where this business is not BBB accredited I hope I get my money back. ***** *******

  Oricle Hearing Aids

  Date: 06/01/2025

  Thank you for reaching out, and we sincerely apologize for the challenges you faced with the fit of the Oricle Hearing Aids. We understand how important it is for hearing aids to stay securely in place, especially for someone as active as yourself. We're sorry that you were unable to achieve a comfortable fit and that the devices didn't meet your needs during your jogs.

  We want to assure you that we are dedicated to addressing these kinds of issues. Oricle Hearing Aids come with three different sizes of ear domes to help ensure a better fit. We recommend trying the other sizes to see if they might provide a more comfortable experience. It's not uncommon for users to initially experience difficulty with the fit, and adjusting to the right size can often make a significant difference in both comfort and performance.

  In addition, we want to emphasize that our return policy is fully transparent and customer-friendly. Whether the product is used, unused, opened, or unopened, as long as it is returned in its original packaging with all included accessories, manuals, and inserts, we are happy to assist with a return or exchange.

  Please feel free to reach out to us at ******************************************************** if you need any further assistance with your return. We are here to help and ensure that your experience with us is a positive one.

  Again, we apologize for the inconvenience you faced and appreciate your understanding. We hope to have the opportunity to better serve you in the future.

• Review fromRhoda B

  Date: 05/30/2025

  4 stars
  So far the hearing aids are making a difference. Especially the left one, that is the one I feel I am a little deaf in! I can't believe the difference when I take it out. The only negative thing is they billed me for something I did not order. I am not even sure what it is, and it has not arrived yet!! It may be the little coverings for the hearing aides. I deliberately did not order these until I saw if the hearing aides worked, however, I was billed for something, and I wonder if that is what it is.

  Oricle Hearing Aids

  Date: 05/31/2025

  Thank you so much for your feedback! We're thrilled to hear that the Oricle Hearing Aid is making a positive difference for you, especially with the left one. Its wonderful that youre experiencing improvement, and we truly appreciate you sharing your experience with us.

  Upon reviewing your order, we found that the extra charge you mentioned was for the warranty, which was initially added to your order during checkout. We understand how this may have been unclear, and we apologize for any confusion caused.

  To clarify, during the checkout process, customers are always given the option to decline additional products or services, including the warranty, by clicking the "NO, Thank you" button. We strive for full transparency with our upsell offers, and we regret if this option wasnt fully understood in your case.

  We truly appreciate your feedback, and we will take it into account to improve the communication around our checkout process in the future. If you have any further questions or need assistance with the warranty or any other matter, please dont hesitate to reach out at ********************************************************************************************************.

  Thank you again for choosing us for your hearing aid needs.

• Review fromMichael H

  Date: 05/30/2025

  1 star
  i have reached out to ****** to cancel my automatic monthly ear tip order, which i do not remember adding at all. Your customer service reached out to ask if i really wanted to do that, which i replied i did but i have heard nothing but survey asking about the customer service i received the day before. As another reader wrote, your phone number states what time it is opened for calls but recording states it is closed. I too am wondering about scam order. I have now sent back the ear tips not opened as refused as no one can tell me what i need to do. Sincerely *. ********

  Oricle Hearing Aids

  Date: 05/31/2025

  First and foremost, we want to deeply apologize for the confusion and frustration youve experienced with the automatic monthly ear tip order. We understand how important it is to feel confident and informed about your purchases, and we truly regret any inconvenience caused by this situation.

  Upon reviewing your order, we found that the charge in question was for the monthly subscription of the Oricle Hearing Aid Extra Tips, which was initially added during the checkout process. We want to reassure you that we have canceled this subscription for you and have refunded the charge in full. Moving forward, you will not incur any further charges related to this subscription.

  In addition, our records show that we responded to your inquiry on 05/13/2025 regarding the cancellation of the subscription, in which we also offered the option to cancel. Unfortunately, we did not receive a response from you at that time.

  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to decline any extra products or services by clicking NO, Thank you. We regret that this may not have been clearly understood, and we appreciate your feedback, which we will certainly take into account as we continue to improve our communication.

  Once again, we apologize for any confusion and inconvenience this has caused. If you have any further questions or concerns, please do not hesitate to reach out directly to us, and we will be happy to assist you.

  Thank you for your understanding, and we appreciate you bringing this matter to our attention.

• Review fromjames c

  Date: 05/29/2025

  1 star
  Purchased these hearing aids last month. they do not work. there is no phone number anywhere to call and speak to anyone. and i got charged today for a subscription for items i cant even use because the hearing aids dont work! this is a HUGE SCAM. BUYER BEWARE. I want to return them but theres no one to call and no one is responding to my emails.

  Oricle Hearing Aids

  Date: 05/30/2025

  Thank you for sharing your experience, and Im very sorry to hear about the issues you've encountered. Receiving hearing aids that do not work, being charged for a subscription you cannot use, and not being able to get in touch with anyone for help is understandably frustrating.
  This is not the experience we want you or any of our customers to have. I want to personally assure you that your concerns are being taken seriously and we are here to help.
  Please contact our support team so we can assist you with returning the hearing aids, reviewing the subscription charge, and making sure you receive the support you need.
  We sincerely apologize for the inconvenience and lack of communication. Thank you for bringing this to our attention. We are committed to resolving it as quickly as possible.

• Review fromLeonard L

  Date: 05/28/2025

  5 stars
  **** was very helpful in satisfying my request promptly and made the refund to my credit card account which I have confirmed has been processed.

  Oricle Hearing Aids

  Date: 05/30/2025

  Thank you for taking the time to share your positive experience. We're so pleased to hear that **** was able to assist you promptly and that your refund has been successfully processed.
  Providing helpful and efficient support is something we strive for every day, and its wonderful to know **** delivered that experience for you.
  If theres anything else we can do for you in the future, please dont hesitate to reach out.

• Review frommartyn G

  Date: 05/24/2025

  3 stars
  Delivery somewhat long.......clarity of hearing aid greatly improved over my more expensive aids.......volume not quite as good as I require......otherwise, a good purchase.

  Oricle Hearing Aids

  Date: 05/25/2025

  Thank you for taking the time to share your feedback with us! Were thrilled to hear that youve noticed an improvement in the clarity of your hearing aid compared to your previous, more expensive models. Here in Oricle Hearing Aid, were committed to providing high-quality products, and its great to know youre enjoying that benefit.

  Regarding the volume, we understand that this is an important factor for many users. If you find that the volume is not quite meeting your needs, we suggest trying a slight increase in the volume. Sometimes, lower volume settings can result in sound feeling unclear or muted. A small adjustment could significantly enhance the clarity.

  Wed also like to inform you that the typical delivery timeframe for international shipments of the Oricle Hearing Aid is between 15 to 30 days. We do our best to ensure timely delivery, and we appreciate your patience during the shipping process.

  Thank you again for your valuable feedback. If you have any further questions or need assistance, please dont hesitate to reach out!

• Review fromCharlene G.

  Date: 05/22/2025

  1 star
  They are charging my bank account twice.I never ordered this at all. Plus there phon number doesnt take messages. Its very frustrating. Very upset. This feels like a scam from this company. Please help!Thank you **** and ******** ******

  Oricle Hearing Aids

  Date: 05/24/2025

  Thank you for reaching out and sharing your concerns with your recent purchase of Oricle Hearing Aid. We truly apologize for the inconvenience you've experienced with our product. We completely understand your frustration, and we're here to help.
  
  Upon reviewing your order, we found that the $17.35 charge was for the monthly subscription of the Oricle Hearing Aid Extra Tips, which was initially added to your order at checkout. We want to assure you that we have canceled the subscription. Moving forward, you will not incur any further charges related to this subscription.
  
  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future. 
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out at ********************************************************* We appreciate your understanding and thank you for giving us the opportunity to address the situation.
  
  

• Review fromRandall M

  Date: 05/21/2025

  1 star
  Updating a review submitted on 5/20/25. After submitting it, I attempted to email customer service again to request return authorizations. After 5 email exchanges over three hours ending at around 1:30AM, I received the authorization to return the hearing aids. The refund is around $35 less than I paid because of them deducting return shipping and restocking fees!

  Oricle Hearing Aids

  Date: 06/19/2025

  Thank you for taking the time to update your review and share the details of your recent experience. We sincerely regret the frustration and inconvenience you faced while trying to obtain a return authorization, especially with such a prolonged email exchange late into the night.
  We understand how disappointing it can be to face unexpected deductions in a refund, and we truly appreciate your patience throughout the process. Our goal is always to be transparent about our return policy, including any applicable shipping and restocking fees, but we recognize that the experience should have been smoother and more clearly communicated from the beginning.
  Your feedback is incredibly valuable, and were actively reviewing this situation to ensure better clarity and more timely support for future returns. If theres anything further we can do to assist or address your concerns, please dont hesitate to reach outwe want to ensure you feel fully heard and supported.
  

• Review fromJoseph R

  Date: 05/19/2025

  5 stars
  Easy . The product was well worth it. I am extremely happy that I got these.

  Oricle Hearing Aids

  Date: 05/20/2025

  Thank you so much for sharing your positive feedback with us! We're thrilled to hear that youre extremely happy with your Oricle Hearing Aid purchase and that it has met your expectations. Its always our goal to provide quality products that make a difference, and were so glad that this one has worked well for you.

  If you ever have any questions or need further assistance, please dont hesitate to reach out at ********************************************************* We're here to help!

  Thanks again for choosing us, and we appreciate your support.