Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromGaynelle S

  Date: 08/18/2025

  1 star
  I need to return the hearing aids, but it has been literally impossible. The phone number, email and everything about them is a great big scam! I am waiting for my refund. Their email to me (only one-way) won't even print on my computer and won't let me do a screen shot either. Needless to say, I am very mad.

  Oricle Hearing Aids

  Date: 08/22/2025

  First and foremost, I want to sincerely apologize for the frustration you've experienced regarding the return and refund process for your Oricle Hearing Aids. We completely understand how disappointing it can be when things dont go as expected, and we genuinely regret that youve had trouble reaching us and completing your return.

  After reviewing our records, I can confirm that we received your request for a return on August 18, 2025, and our customer support team responded immediately to assist you. On the same day, we sent you the return instructions via email, and we also informed you that the refund process was initiated.

  To provide clarity on the refund, please allow 3-10 business days for the refund to be processed and reflected in your account, depending on your banks processing times.

  If you're having trouble with the email or if it's not displaying correctly, please let us know, and we'll be happy to resend the information to ensure you have the correct instructions and are able to complete your return successfully. Our goal is to resolve this issue for you as quickly as possible.

  Once again, we sincerely apologize for any inconvenience this has caused and are here to help you every step of the way. Please dont hesitate to reach out if you need further assistance.

  Thank you for your patience and understanding.

• Review fromGerald R

  Date: 08/17/2025

  5 stars
  I bought two sets, one for my wife and one for my wife who has Deminiton and ****** did not see the left hand unit and somehow lost it during a bath. Can I buy only one Left hand side to replace the one lost somewhere in the hospital?

  Oricle Hearing Aids

  Date: 08/22/2025

  Thank you for reaching out to us, and we sincerely apologize for the inconvenience youve experienced with the loss of the left-hand unit. We completely understand how important it is for you and your wife to have the full set, especially given the circumstances.

  After reviewing our records, Im happy to inform you that the warranty on your order does cover replacements, which means you are eligible for a replacement for the lost Oricle Hearing Aid.

  To proceed, please contact our support team directly at ******************************************************** with details of the situation, and they will assist you in processing the replacement for the lost unit.

  We genuinely appreciate your patience and understanding, and were here to ensure this issue is resolved as quickly as possible.

  Thank you for being a valued customer. If you need any further assistance, dont hesitate to reach out!

• Review fromEdward H

  Date: 08/13/2025

  1 star
  They are a totally unreliable company. Their word means nothing. Stay as far away from them as possible.

  Oricle Hearing Aids

  Date: 08/17/2025

  We deeply regret to hear about your negative experience with our company, and we truly apologize for the frustration youve encountered with your recent order with Oricle Hearing Aids. We understand that youre disappointed, and we take your feedback very seriously.

  We want to reassure you that we are committed to transparency when it comes to our return process. Whether the product is used, unused, opened, or unopened, we accept returns as long as it is in its original packaging, including all accessories, manuals, and inserts. Our goal is to provide a straightforward and hassle-free process for all our customers, and were sorry if that hasnt been clearly communicated or met in your case.
  

  If you have any further concerns or would like to resolve the issue, we kindly ask you to reach out to our support team at ********************************************************* Were dedicated to making sure every customer is satisfied and will do everything we can to address your concerns directly.

  We truly appreciate your feedback, as it helps us improve. Again, we apologize for any inconvenience and hope we can resolve this matter to your satisfaction.

• Review fromKulsum R

  Date: 08/12/2025

  1 star
  These hearing aids are made for "one size fits all" They do not fit, pop out of ears when coughing slightly or chewing food. Also they have the most annoying and nonstop FEEDBACK or constant noise making my hearing worse. it amplifies noises and the feedback sound and prevents me from hearing normal conversation.Since I am highly disappointed and dismayed in their "promised" sound amplification and improved hearing, I am returning them to you. All the amazing features you advertised so aggressively did not materialize. Please send me my full refund.

  Oricle Hearing Aids

  Date: 08/13/2025

  Thank you for your feedback. I sincerely apologize for the frustration and disappointment youve experienced with your Oricle Hearing Aids. We aim to ensure customer satisfaction, and I regret that we fell short of your expectations.
  
  Regarding the Feedback and Background Noise:
  
  I understand how difficult it can be to experience constant feedback and amplified background noise. If youre new to hearing aids, it's common to hear some background noise and feedback as your ears adjust to a wider range of sounds. Your brain needs time to process these new sounds, and it can take a few uses before this becomes less noticeable.
  
  To help ease the transition, we recommend starting with shorter wear periods (1-2 hours daily) in quiet environments, gradually increasing the time. Over time, your brain will adjust, and the feedback and background noise should diminish, allowing for a more natural sound experience.
  
  Regarding the Fit:
  
  I also understand your concern about the fit. Oricle Hearing Aids come with three sizes of ear domes to help achieve a better fit. Its common to struggle with the fit initially, and we recommend trying the different sizes to see if one provides a more secure and comfortable experience.
  
  Return and Refund:
  
  We fully support your satisfaction. As outlined on our website, we accept returns on both used and unused products, provided they are in their original packaging with all accessories, manuals, and inserts. Once we receive the returned item, we will process a full refund.
  
  Please reach out to us at ******************************************************** if you need assistance with the return process. We genuinely appreciate your feedback and hope to resolve this matter to your satisfaction.
  
  Thank you again for sharing your experience. We look forward to the opportunity to meet your needs in the future.

• Review fromTammy D

  Date: 08/11/2025

  2 stars
  I should have known better then to try these hearing aids. This company is not registered with the BBB, which should have been my number one sign to NOT order them! They are absolute garbage, in my opinion. There are many reviews (one their site, so no telling how real they are), stating the people absolutely love them ~ I am thrilled for those people. Unfortunately, I am not one of them. What was equally as frustrating, was the fact that their site states you will receive an email within ONE BUSINESS DAY regarding starting the return process. Try FOUR or FIVE ~ and with ZERO response until then. I tried numerous times to use their (live) chat function on the site, to no avail. I finally got a live person who tried to talk to me (it was 110% scripted) about what to do to "fix" why I didn't like them/why they didn't work for me. I was on with them for almost 20 minutes before finally receiving the information about where to return them. Of course postage back was my responsibility, they suggested sending with tracking. It cost me nearly $10 to send them back. I was getting communication from them after that (via email) daily, sometimes twice) saying how glad they were to be able to help me. For real?! Bottom line, I got my full purchase price (did not get my initial $10 shipping to me or the $10 shipping back ~ so out $20) back. If you want to take a chance on this company and these devices, be my guest, but you'd better home you like them and don't need to communicate with them because GOOD LUCK.

  Oricle Hearing Aids

  Date: 08/13/2025

  First and foremost, I want to offer my sincerest apologies for the frustrating experience you had with your order with Oricle Hearing Aid. I understand how disappointing it can be when things don't go as expected, and I deeply regret that we did not meet your needs.

  Regarding the delay in our response: Im truly sorry for the time it took to receive assistance. We strive to respond to all inquiries promptly, but I understand your frustration with the delayed communication. Your feedback is invaluable, and we are working hard to improve our response times to ensure this does not happen in the future.

  As for the return process, I want to clarify that our return policy, including any associated shipping costs, is transparently outlined on our website. We do our best to be upfront with all customers about these details, but I understand how this may have been frustrating for you. We genuinely want to make the return process as seamless as possible, and we apologize if the communication around this wasnt as clear as it should have been.
  

  Im also sorry to hear that the hearing aids did not work for you as intended. We understand that everyones experience with hearing aids can vary, and its disappointing when a product doesnt meet your expectations. We do appreciate your feedback and will continue to review our customer service processes to ensure were providing the best possible support.
  

  Thank you for sharing your concerns. We value your feedback, and we hope that we can have the opportunity to better serve you in the future.

• Review fromJim V

  Date: 08/09/2025

  1 star
  I tried to return for refund the person tried to have me do this and that then offered for me to keep them and buy a different set then offered a credit on a different set I can not use there product they dont fit and will not work for me still havent got satisfaction from them dont buy from them poor customer service

  Oricle Hearing Aids

  Date: 08/10/2025

  We sincerely apologize for the frustration you've experienced with both the product and our customer service. It's never our intention to make the return process difficult, and we regret that you felt unsupported during this time. Your feedback is incredibly important to us, and we are genuinely sorry for any inconvenience this may have caused.

  We want to ensure you have the best experience with our products. Oricle Hearing Aids come with three different sizes of ear domes to help ensure a better and more comfortable fit. We highly recommend trying the other sizes to see if they might offer a more comfortable experience, as many users initially struggle with fit before finding the right size. This adjustment can often lead to improved comfort and performance.
  

  Additionally, after reviewing your order, we see that a refund was processed yesterday, and an email with return instructions was also sent on the same day. We hope this resolves the issue, but if you need any further assistance, please dont hesitate to reach out to our customer service team. We are here to help and want to ensure you are satisfied with your experience.
  

  Thank you for bringing this to our attention. We hope we can continue to earn your trust and provide the service you deserve.

• Review fromR Randy F

  Date: 08/05/2025

  1 star
  Oricle Hearing uses a bait and switch method of taking more money. They advertise in CDN dollars and charge in USD. Be careful Canadians they are targeting you.

  Oricle Hearing Aids

  Date: 08/09/2025

  Thank you for sharing your concerns with us. We sincerely apologize for the confusion regarding the currency charge, and we completely understand how frustrating it can be to encounter unexpected charges when shopping online.

  We regret that the pricing in USD instead of CAD was not fully clear at the time of your purchase. While we strive to provide transparency, we understand that this discrepancy caused confusion and frustration. Please know that we will take your feedback into account to improve the clarity of our pricing and ensure a better experience for all our customers, including those in *******

  Wed also like to reassure you that we are fully transparent with our return process. We accept returns whether the product is used, unused, opened, or unopened, as long as it is in its original packaging, including all accessories, manuals, and inserts. If you would like to proceed with a return, please dont hesitate to contact us directly at ********************************************************* and we will assist you with the process.

  Once again, we apologize for the inconvenience and any confusion caused, and we genuinely appreciate your feedback. If you have any further questions or concerns, please reach out to us directly. Were here to help.

• Review fromMike H

  Date: 08/05/2025

  1 star
  No stars, they are horrible. Not hearing aids but amplifiers. Tried to adapt to them for 3-4 months but not happening. If I attempt to watch TV the background noise is unbearable, as the old adage states: you get what you pay for! Have to utilize one star, in reality NO STARS!

  Oricle Hearing Aids

  Date: 08/09/2025

  Thank you for sharing your feedback, and we deeply apologize that the Oricle Hearing Aids did not meet your expectations. We completely understand how disappointing it can be when a product does not perform as hoped.

  Regarding the issue of loud background noise, wed like to offer some clarification. If you are new to using hearing aids, it's common to experience background noise, especially as your ears adjust to hearing a wider range of sounds. It can take time for your brain to become accustomed to all the environmental sounds around you. This is a typical part of the adaptation process.

  To help with this, we recommend starting with shorter wear periods in quieter environments (about 1-2 hours daily) and gradually increasing the wear time as you become more comfortable. As you continue to wear the hearing aids, the background noise should become less noticeable, and the devices will perform more naturally over time.

  We regret that your experience has not been as expected, and we truly appreciate your patience as you adapt to the hearing aids. If you have any questions or would like further assistance, please do not hesitate to contact us directly. We are committed to providing you with the support you need.

  Once again, we apologize for the frustration and inconvenience, and we hope this explanation helps.

• Review fromAlan H

  Date: 08/02/2025

  1 star
  Bought in April 2025 & after a couple weeks did not like did not help my hearing email company to return (according to agreement when I got them you can return before 30 days) no one ever returned my email so I got stuck with something I cant wear. I dont recommend oricle.

  Oricle Hearing Aids

  Date: 08/03/2025

  Thank you for reaching out, and we sincerely apologize for any frustration youve experienced with your Oricle Hearing Aid purchase. We understand how important it is to find the right solution for your hearing needs, and we're truly sorry to hear that the product didnt work for you.

  After reviewing our records, we did not find any return request email from you under alanhines1 @ ******** prior to the 30-day return window closing. The only communication we have on file was on 07/29/2025, when you contacted us regarding the cancellation of your subscription and the return of the Oricle Hearing Aid extra tips. As per our records, the charge for the extra tips was refunded and canceled on the same day, 07/29/2025.
  

  We understand that this situation is not ideal, and we are truly sorry if there was any confusion or delay in our response. If youre still looking to resolve the matter, wed love to help you find a satisfactory solution. Please contact us directly at ******************************************************** so we can address your concerns and explore options moving forward.

  Once again, we apologize for any inconvenience this has caused and appreciate your understanding.

• Review fromjeff H

  Date: 07/31/2025

  4 stars
  Took a while but, after a couple of days, I was please with the perfomance.

  Oricle Hearing Aids

  Date: 08/01/2025

  Thank you so much for taking the time to share your experience with the Oricle Hearing Aid. We're truly pleased to hear that, after a brief adjustment period, the product has met your expectations and you're happy with its performance.

  We understand that adapting to a new hearing device can sometimes take a little time, and were glad to know that your patience paid off. Your satisfaction means a great deal to us, and your feedback encourages our team to continue delivering quality products and support.
  

  If you have any questions or need assistance in the future, please dont hesitate to reach out. Were always here to help.