Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromDan G

  Date: 03/05/2025

  1 star
  Quick attentive sales, but returns are an absolute nightmare! The owe multiple emails without addressing your initial question.

  Oricle Hearing Aids

  Date: 03/07/2025

  Thank you for sharing your feedback, and we sincerely apologize for the frustration you experienced with our return process. We understand how important it is to receive prompt and clear communication, and we regret that your experience did not meet the standard we aim to provide.
  

  We have reviewed your case, and our records show that your return request has been processed. The *** number (*******) was sent to your email on March 3, 2025. If you have not received it, please check your spam folder, or feel free to contact us, and we would be happy to resend the information to you.
  

  Again, we apologize for any inconvenience caused and truly appreciate your patience. If you have any further questions or need assistance with your return, please dont hesitate to reach out to us.

• Review fromKara D

  Date: 03/05/2025

  1 star
  I'd leave zero stars if possible. For a site that primarily helps older people the checkout process is confusing and completely flawed. My poor mother went through the checkout process 2x thinking the first time was not successful. She ended up with 3 pairs of hearing aids. I called to help her send back one of the pairs. No one answers the phone. It takes multiple emails and many days for someone to answer via email. When the *** finally answered me about initiating a return, her back-and-forth ***lies with me were completely idiotic, and I felt as if they were an attempt to run the clock so that the 30-day return window would close. The customer service is nonexistent. My mom ended up paying more than $25 to return the hearing aids and got refunded nearly $50 less than what she had paid due to a bunch of random fees that they charged her. What a crock! What is even better is that now they are charging a monthly recurring fee that she never agreed to for ***lacement tips! ~$20/month! Absolute madness. Of course, no one answers the emails requesting this recurring charge be stopped. Had to cancel her credit card instead...Keep your loved ones away from this company. What a mess they are! Worse, she can't even hear better with either of the pairs that she ended up keeping. :(

  Oricle Hearing Aids

  Date: 03/09/2025

  Thank you for your feedback, and we sincerely apologize for the challenges you've encountered during your recent experience with our company. We truly understand your frustration and appreciate you taking the time to share your thoughts with us.
  
  We want to clarify that in order to avoid duplicate charges, we highly encourage our customers to double-check their order before finalizing the purchase. We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any additional products or services. We regret that this may not have been clearly understood, and we will certainly take your feedback into account to improve communication moving forward.
  
  Regarding the return process, we make every effort to be transparent about any fees associated with returns, such as restocking and shipping charges, as outlined on our website. We're sorry if this wasn't as clear as it should have been and will work to improve that in the future.
  
  As for your order, we are unable to locate any details under the email and name you provided. It appears that the order may have been placed under your mother's name. If you are able to provide us with her information or the specific order number, we'd be happy to assist you further with the return and other concerns you've raised.
  
  Again, we apologize for the frustration this has caused and appreciate your feedback as we continue working to improve our service.
  
  

• Review fromCarl A

  Date: 03/04/2025

  4 stars
  The aids seem to work fine. Directions for volume and buttons is very vague. They are comfortable, but will take a little getting used to.

  Oricle Hearing Aids

  Date: 03/07/2025

  Thank you for sharing your feedback, and were glad to hear that the Oricle Hearing Aids are working well for you and that theyre comfortable, although we understand that getting used to them may take a little time.
  

  We also appreciate your comments on the directions and want to offer some tips to ensure you're using the hearing aids to their full potential:
  

  Volume Too High: A higher volume can increase sound pressure, which may cause sound leakage and lead to feedback. Try lowering the volume slightly to minimize sound leakage.
  

  Incorrect Wearing: If the microphone is inadvertently covered, it can cause feedback. Avoid covering the microphone when handling your hearing aids, and make sure youre wearing the left and right hearing aids on the correct ears for a proper fit.
  

  Hearing Aids Turned On Before Wearing: Turning on the hearing aids before they are properly positioned may lead to feedback. We recommend keeping the hearing aids off before placing them in your ears. They will automatically turn on about 12 seconds after being worn.
  

  Microphone Coverage: Ensure that the microphone (sound inlet) remains uncovered after wearing, as this will help minimize feedback. Check that the microphone is clear and not obstructed by anything after youve put on the hearing aids.
  

  We hope these tips help improve your experience, and thank you again for your valuable feedback. If you have any further questions or need additional assistance, please dont hesitate to reach out to us.

• Review fromLarry H

  Date: 03/02/2025

  4 stars
  Have been wearing the "high end" hearing devices for many years. Didn't give the *** devices much credence as I was under the impression they only amplified sounds and couldn't filter out background noises. After experiencing issues on several occasions with the name brand devices and incurring wait times and extra expenses while they were sent back to the manufacturer for repair, rebuild and adjustments I decided to give these a try. A lot better budget friendly than the name brand and I have to say the sound quality and user friendly controls is outstanding. If there is one issue that I'm having it would have to be trying to find the correct ear bud that doesn't irritate the inside of my ear after wearing for a short time. I'm hoping to find the right fit soon as it's great to be able to hear again on a lot of conversation I was missing out on. I would not hesitate to purchase these again should the need ever arise.

  Oricle Hearing Aids

  Date: 03/04/2025

  Thank you for sharing your thoughtful feedback and positive experience with our hearing devices! We're thrilled to hear that you have found the sound quality and user-friendly controls to be outstanding, and that our products have provided you with a more enjoyable hearing experience.
  

  We completely understand your concern about finding the right earbud for a comfortable fit. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, but adjusting to the right size can make a significant difference in both comfort and performance.

  We truly appreciate your confidence in our products, and were happy to have been able to offer you a more budget-friendly solution. Should you ever need assistance or further guidance, were here to help. We hope your new hearing devices continue to improve your ability to engage in conversations, and wed be happy to serve you again in the future.

• Review fromDonna B

  Date: 03/01/2025

  4 stars
  Took a while to figure out how to insert them properly. I was using a behind the ear model. It seems the ear buds might be a tad to large, even the smallest ones I'll see if I can get smaller ones at the drug store.After I worked with them a few days a finally got them to work. Thanks for ********* far so good.

  Oricle Hearing Aids

  Date: 03/07/2025

  Thank you for sharing your feedback! We're glad to hear that, after some adjustment, you're starting to get the Oricle Hearing Aids to work and that you're seeing positive results.

  We completely understand that it can take a little time to figure out the proper fit, especially if you're transitioning from a behind-the-ear model. We're happy to hear that you're making progress with them.

  Oricle Hearing Aids come with three different sizes of ear domes to help ensure a better fit. We recommend trying the other sizes to see if they provide a more comfortable experience. It's quite common for users to initially struggle with the fit, and adjusting to the right size can often make a significant difference in both comfort and performance.
  
  Thank you again for your feedback, and we're here if you need any more help!

• Review fromNelida w

  Date: 03/01/2025

  1 star
  They do not cancel background noise. The right one does not hold the charge at all. The left one hold the charge for 2 hours not for 20 hours and the background noise is bad on
  both!! Not satisfied with this purchase !! I mean what else can you say these ?? earbuds don't work at all !!
  Please refund my money ASAP !!!

  Oricle Hearing Aids

  Date: 04/15/2025

  First and foremost, I want to sincerely apologize for the inconvenience and frustration youve experienced with your Oricle Hearing Aids and the challenges in reaching our support team. We truly understand the importance of quality customer service, and we regret that we did not meet your expectations in this case.
  
  Regarding the loud chirping noises, I would like to offer some clarification. If you are new to using hearing aids, its common to experience background noise, especially as your ears adjust to hearing a wider range of sounds. It can take time for your brain to become accustomed to all the environmental sounds around you. We recommend starting with shorter wear periods in quiet environments (about 1-2 hours daily) and gradually increasing the time as you become more comfortable. As you continue to wear them, the background noise should become less noticeable, and the hearing aids will perform more naturally.
  
  Additionally, here are some other tips to ensure proper charging:
  - **Incorrect Placement:** Please make sure the hearing aids are placed correctly in the charging case, with the left (L) hearing aid in the left (L) charging slot and the right (R) hearing aid in the right (R) charging slot.
  - **Unpowered Adapter:** If the charging case itself isnt powering up, please confirm that the adapter is properly plugged in and receiving power. If everything seems in order, you might want to try unplugging the charging cable and replugging it in to ensure it's securely connected.
  - **Charging Cable Issues:** If the charging cable seems to be malfunctioning, please try using another compatible cable to rule out any issues with the cable itself.
  
  We also want to reassure you that our return policy is completely transparent. We accept returns for unused or used products, and we are more than happy to assist you through that process if you decide to move forward with a return.
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out at ********************************************************* We appreciate your understanding and thank you for giving us the opportunity to address the situation.

• Review fromThomas B

  Date: 03/01/2025

  1 star
  Purchased hearing aids knowing says 30 day money back if not satisfied. No one answers phone says to email. Have sent 4 emails. No response, are they waiting til 30 days are past? Should not be allowed to post a number to call that says email us and then emails are not answered! Was not satisfied with purchase, would not have ordered has it not said money back if not satisfied.

  Oricle Hearing Aids

  Date: 03/02/2025

  
  We sincerely apologize for the frustration youve experienced with our customer service and any inconvenience caused. We understand how important it is to have prompt and clear communication, especially when it comes to something as important as a Oricle Hearing Aid purchase.
  

  We would like to assure you that we are fully committed to our 30-day money-back guarantee, and we strive to be transparent with our return policy. We do accept returns for used items as long as they are in their original packaging.

  Please note that we already sent a response to your return request on 02/28/2025 to the email address you provided, huffytheheifer @ a o *****.

  We have not yet received a reply from you. Could you kindly check your inbox (and spam folder, just in case) for our email? We encourage you to reply directly to that email so we can proceed with processing your return request promptly.
  

  Once again, we apologize for any inconvenience and are here to assist you. We appreciate your patience and look forward to resolving this matter to your satisfaction.
  

  Thomas B

  Date: 03/06/2025

  I have not received any response from oricle. I have checked spam. I HAVE SENT emails daily asking for results to resolve this issue. In the response you sent to bbb it says you emailed me at a o l which you did not but it should be *******. what kind of scam are you really trying to pull

• Review fromDavid R

  Date: 03/01/2025

  5 stars
  I have had mine about a week now. The right is more comfortable than the left, but both work well. My wife actual asked why I had the TV volume turned down so low.

  Oricle Hearing Aids

  Date: 03/02/2025

  Thank you so much for sharing your feedback! We're delighted to hear that you've been enjoying your Oracle hearing aids and that both devices are working well for you. We truly appreciate your positive comments, especially regarding the comfort of the right hearing aid. It's great to know that your experience has led to noticeable improvements, such as your wife noticing the difference in your TV volume.

  If you ever have any questions or need assistance with your devices, please dont hesitate to reach out. We're here to ensure your continued satisfaction and hearing health.

  Thank you again for choosing Oracle Hearing Aids!

• Review fromAthos R

  Date: 02/28/2025

  5 stars
  I have very small ear canals and I have to use your smallest cones. Can the aids be used w/o them: Other than that, I love them and will probably purchase a second pair.

  Oricle Hearing Aids

  Date: 03/01/2025

  First and foremost, I want to sincerely apologize for the inconvenience you have experienced with the Oricle Hearing Aids. We deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  Your satisfaction is extremely important to us, and we appreciate your patience throughout this process. If you have any further questions or need assistance with anything else, please dont hesitate to reach out via email at ********************************************************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.
  
  

• Review fromPatricia K

  Date: 02/28/2025

  3 stars
  I need to return these because they do no fit my ears well. I have small ear canals and these are uncomfortable. How do I return these? Thank you!

  Oricle Hearing Aids

  Date: 03/04/2025

  First and foremost, I want to sincerely apologize for the inconvenience you experienced with the Oricle Hearing Aid. We deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.

  We also want to reassure you that our return policy is completely transparent. We are more than happy to assist you through that process if you decide to move forward with a return. Kindly send us an email at ******************************************************************************************************** so we can process your return request.
  
  Once again, were sorry for the inconvenience youve encountered. Please feel free to reach out if you need additional tips, guidance, or assistance. We're here to help and hope to provide you with better solutions in the future.