Business Profile

Searchers of Records

Peoplefinders.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

249 total complaints in the last 3 years.
111 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I thought I was signing up for .99$ but instead charged for .99$ and 24.99$. It is a total scam, they deceived me and charged me additional 24.99$ and I get a standard response that its their terms and conditions. I am surprised how they are able to still dupe people openly and without any fear. As soon as I saw the charge I immediately cancelled and contacted them but they are not refunding my money. Looks like Im not the only one who got scammed. I would have never given them my details if I knew they would charge me 24.99$ without my consent.
Business Response
Date: 08/28/2024
Hello,

We have received your request and issued you a refund for $amount. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/10/24 was the date of the lookup on PeopleFinders.com. I looked up someone that was coming to my house to buy a sofa from us and her ******** account looked sketchy. The look up gave us no information but I was fine paying the 95 cents that I agreed to. Then I look on my ****** a few days later and see a charge of 95 cents, which is fine, and then a separate charge of $24.95. I never agreed to a charge of $24.95. When I emailed about the extra charge, PeopleFinders replied that I agreed to recurring membership fees, which I did NOT. Membership fee for what? I was using it one time to look up one person's name. I didn't agree nor want a membership
Business Response
Date: 08/20/2024
Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 08/20/2024
I am rejecting this response because: Not acceptable. Fraudulent practices since this was unclear to me. I did not see nor asked for a membership. I was using the one time lookup with fee of 95 cents. Asking for reimbursement of fee that was not explained clearly.
Business Response
Date: 08/21/2024
Hello,

We have received your request and issued you a prorated refund for $19.95 This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Customer Answer
Date: 08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3 day trial of peoplefinders on 8/4/24 and cancelled the subscription on 8/6/24 and was charged on 8/10/24 for the subscription. I proceeded to cancel the subscription a second time on 8/10/24 and called and emailed customer service to let them know I had cancelled the subscription and should not have been charged. At that time they didn't issue a refund. I want a refund. I cancelled autopay via ****** with them but this didn't prevent them from charging my card.
Business Response
Date: 08/20/2024
Hello,

We have cancelled the automatic renewal of your membership per your request and issued a refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account.

If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:08/09/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This person Named *********************** 42 is on my credit report. I want this person removed
Business Response
Date: 08/16/2024
Hello,

We have access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the *************. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.
Although we provide public records, we don't create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so we strive to report the most up-to-date and accurate information possible; however, this information must be publicly reported by the person themselves.

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 08/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/04/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Online trial for $.95 cents. As per online cancel procedure. I Canceled immediately and was notified by email confirming cancellation. Now charged credit card $24.95. Nothing was ever mentioned about canceling a second option. Complete deception. I now canceled second option and received confirmation. Again complete deception by this company. See all reviews.
Business Response
Date: 08/08/2024
Hello,

We have received your request and issued you a refund for $24.95. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:08/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Peoplefinders dot com has fraudulently been charging my debit card ***** dollars a month for 11 months. They refused to refund when confronted on phone. I asked for a manager and they dumped me to voicemail. I demand a refund in full.
Business Response
Date: 08/08/2024
Hello,

We spoke with you by phone on 08/01/2024 and closed your account due to you reporting fraud. We take these matters very seriously, which is why we advised you to contact your financial institution so they could assist you in getting your money back. It is our company policy to close accounts and refer to the bank for refunds on instances where fraud has been advised.

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 08/08/2024
I am rejecting this response because: company accepts fraud status yet has refused to refund fraudulently withdrawn funds from my debit card (debit card has since been deactivated and replaced due to this) See original complaint for exact monetary damages expected to be refunded to me without delay. The amount was $29.95 for 11 months.
I demand refund to settle this complaint
thank you for your help

****************************;

Business Response
Date: 08/13/2024
Hello,

Unfortunately we cannot assist you with your request of refunds due to fraud claims. Please contact your financial institution directly.

Best regards,
PeopleFinders Customer Care

*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:08/01/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My contact information may be scrap-able publicly, but I do not authorize ANYONE to repeat it for any reason.please remove my contact information from your website.
Business Response
Date: 08/08/2024
Hello,

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.
We are not required to remove any information from our website; however, we offer the option to you as a courtesy. You will need to follow the prompts online in order to remove your listing.
******************************************

If you have any questions or need further assistance, please respond to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:07/11/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like for all my information to be removed from their data base.
Business Response
Date: 07/17/2024
Hello,

We are happy to assist you with the removal of your information from being shown on our website. There are a few easy ways to do this:
Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: ******************************************.

If you are a ********** resident and are looking to exercise your right to opt out your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Info on the footer of our homepage and follow the automated process online.

If you are a ********** resident and are looking to exercise your other rights pursuant to the ***** please visit our Privacy Policy found at ************************************************ and follow the instructions.

For additional information, please visit our Privacy Policy and our FAQs found at ***************************************************.

If you have any questions or need further assistance, please respond to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:07/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up for 3-day Trial on July 2, 2024 but was billed on July 3. Not 3 day trial as advertised. Tried over and over to contact them only to be told "we are experiencing higher than usual call volume" and no one ever answers, just repeats same over and over. Now discovered I am not alone in issues with peoplefinders, MANY complaints here and online review sites.They make it impossible to contact them and hope you will just give up.NOT an HONEST company!
Business Response
Date: 07/17/2024
Hello,

When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.

Circumstances that do not qualify for a refund include, but are not limited to:
You did not get the results you expected
Your search results were inaccurate
Your search did not return results
Your trial period ended and you were charged for a full month
You failed to cancel before your membership renewed

Click here to review our Terms of Service

If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
Please have the email address on the account or your card number ready so we can locate the charge.

**************
Mon-Fri 7:00AM-6:00PM (PT)
Sat-Sun 7:00AM-3:30PM (PT)

Best regards,
PeopleFinders *************

********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 07/17/2024
I am rejecting this response because:
I had quit Peoplefinders.com because prior use was determined to produce worthless reports. As I searched recently for an address on ******* Peoplefinders.com Free 3-day trial popped up. Peoplefinders already had my information because not able to delete account. I started 3 day "free" trial on July 2, found information is search useless and went to cancel on day 3 only to find they had charged my card on day 2. Contacted them and received long conditions as to why no refund, none of which applied to fact that they offered 3 day trial, but charged after 2 days before I could stop. Note all the MANY other BBB complaints about Peoplefinders.com and why lawyers from major firms, who volunteer time for pro **** suits when many people are taken advantage of for small amounts not worth cost of individual legal action, but as a class action will likely take action. MANY attempts to get Peoplefinders.com to refund my $29.95 that effectively stole thru fraudulent offer IGNORED by ***************************** who claims to be **************** and by *******************, their Founder and Chairman.
Business Response
Date: 09/04/2024
Hello,

Your trial started on 07/02/2024. You were charged for the monthly membership on 07/05, after your 3 day trial ended. Please see the attached screenshot of the billing dates.

Best regards,
PeopleFinders Customer Care

*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:07/07/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Product/Service at Issue: I am filing a complaint against PeopleFinders.com concerning an unauthorized recurring subscription charge. The issue revolves around a lack of clear and conspicuous disclosure of subscription terms and an unauthorized charge of $29.95 to my PayPal account.Date(s) of Transaction/Issue: The initial transaction occurred on 07/03/2024, with the subsequent unauthorized charge occurring on 07/06/2024.Company Representatives Involved: I interacted with a customer service representative named ***** from PeopleFinders support via email.Advertisement Claims vs. ******************** was initially advertised as a one-time purchase for a background check report at $3.95. This advertisement did not clearly convey the subscription nature of the product or the recurring charge of $29.95. I accessed this service and its advertisements directly on their website at www.peoplefinders.com.Contractual Agreement: There was no physical signing of a contract, but the service implied acceptance of terms through the online purchase process. However, these terms were not made clear and conspicuous at the point of sale as required by law.This complaint concerns the automatic renewal policy practiced by PeopleFinders.com, which I believe is not in compliance with California's Business and Professions Code *****. The terms of the automatic renewal were not clearly disclosed in a conspicuous manner prior to the completion of the purchasing agreement, leading to an unexpected charge which I did not consciously authorize.
Business Response
Date: 07/17/2024
Hello,

When you contacted us by phone your account was already permanently closed for a chargeback. You had already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 07/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

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Peoplefinders.com is NOT a BBB Accredited Business.