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Business Profile

Searchers of Records

Peoplefinders.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Reviews

This profile includes reviews for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peoplefinders.com has 2 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 76 Customer Reviews

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    Review Details

    • MKinzi H

      Date: 11/23/2025

      I wish I looked up reviews before I agreed/paid for a SINGLE SEARCH. I only paid for one search, I did not sign up for any type of membership but they will keep your information on file and charge you without permission. They sent me the confirmation email 6 HOURS after submitted my request to cancel. They were very calculated in only processing my request after they stole my money. I had to change my card number and mark the transaction as fraud with my bank. This business is a true scam. STAY AWAY STAY AWAY!!

      Peoplefinders.com

      Date: 11/26/2025

      Hello,

      There are no accounts in our system under your name or email address. Please double check with your bank to confirm which company you are being charged by.

      Best regards, 
      PeopleFinders Customer Care

      ***************************************************************** 
      ************** 
      Mon-Fri 6:00AM-6:00PM (PST) 
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

       

    • Clifford G

      Date: 11/20/2025

      I have been using this service for several years for genealogical research purposes. I have always found it highly valuable. I pay a monthly charge, which is reasonable and has not changed for many years.

      Peoplefinders.com

      Date: 11/26/2025

      Hello,

      Thank you for choosing Peoplefinders.com for your searching needs. Thank you for taking the time to provide us with your feedback. We will pass along your comments and continue to provide you access to one of the most comprehensive collections of data available.

      If you have any questions or need further assistance, please don't hesitate to contact us again.
      Thank you for contacting PeopleFinders.com.

      Best regards,
      PeopleFinders Customer Care
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    • Robert B

      Date: 11/18/2025

      Just thieves..says a dollar to try but charges you 30$

    • Robert K

      Date: 11/17/2025

      I am requesting a refund of $149.75 for unauthorized recurring charges from PeopleFinders. I only approved a one-time $3.95 charge on June 23, and I did not consent to any subscription or monthly billing. Despite this, I was charged monthly from June through October, with another charge scheduled for November.When I tried logging into the account using the correct email and password (stored in my password manager), the website said: Account Login Unavailable. Sorry, we are unable to provide services for your account. It appears my account was disabled or removed, yet the company continued charging me. I can provide a screenshot if necessary.I called One-Eight-Hundred, Seven-One-Eight, Eight-Nine-Nine-Seven several times. Each time, an ** system answered, verified my email, confirmed my account exists, but refused to process a refund. When I asked for a human representative, the ** transferred me multiple times, only to loop me back to the same automated agent with no way to reach a real person.This creates a situation where:My account is disabled or deleted I cannot access or cancel any services I cannot reach a human representative The ** system repeatedly blocks resolution Unauthorized charges continue I believe this behavior is deceptive, and the combination of deleting/disabling my account while continuing to bill me then trapping me in an ** loop with no human assistance or refund option may constitute fraudulent business conduct. You have 72 hours to respond about a refund, and if no update, we will be filing in small claims court, *****, CFPB, and if necessary, a class action lawsuit for here in **********. You already have one in ******** dont make the same mistake againI am requesting a full refund of $149.75 and immediate cancellation of all billing. Thank you for your assistance. Have a good day.

    • Kaitlyn F

      Date: 11/05/2025

      Can I give negative stars? This place is a total scam. I was charged for a lifetime membership that I never signed up for. The guy at customer service said I did and I said show me where I signed it and he couldnt. He said no refunds I said Im not even asking for a refund I never purchased anything! I reported it to my bank and theyre getting my money back but seriously stay away from this place. They need to be out of business.

    • Arnold L

      Date: 10/26/2025

      People *********** are out and out crooks. When you go on this site and sign up for a one time $3.95 report they fraudulently sign you up for a $29.95 per month membership . Then when you call up for a refund they will not give you one ! They are a den of thieves using deception to bilk money from innocent people . The state attorney general should get involved ! ****** ****

    • Anil K

      Date: 10/14/2025

      This company scams people with automatic monthly subscription. They don't even send an email that you signed up for monthly subscription ( this is made on purpose). They mention in fine test that you are signing up for monthly subscription though you don't need it. There is no way to get a report without auto subscription. They expect us to ****** subscription to avoid monthly charges. However most of the customers don't even know that they are subscribing for monthly service. When called customer care for refund, they speak only rules and show no empathy for their customer. I ended up losing $90 ( 3 months) though I haven't used the service at all. Its my bad I should have watched my credit card statement more carefully. *************** also didn't help resolve the issue.

    • Yungfu L

      Date: 09/29/2025

      I paid $3.95 for a one-time service. I was then auto-billed $29.95 for a subscription I was not aware and did not agree to. I CANCELED on the day they charged my credit card and have not used any premium services. I am requesting a refund of $29.95. I even DELETED my account on this site completely.

      Peoplefinders.com

      Date: 10/06/2025

      Hello,

      Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

      If you have any questions or need further assistance, please call our ************* Team.
      Thank you for contacting PeopleFinders.com.


      Best regards,
      PeopleFinders *************
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    • Deborah D

      Date: 09/26/2025

      I was trying to get a phone location. I did not wish to sign up for a monthly plan. Lo and behold in trying to take advantage of a bait lower rate it signed me up for $24.95 monthly. Elderly and on social security I cant sign up fir that and did not mean to. My bank said they couldnt stop the payment. ****** saud call peoplefinders. When we finally located the email associated with the payment they advised they had stopped the monthly plan but did not refund. So now I have a prescription that I cant get. The $24.95 was more precious to them than dignity.

      Peoplefinders.com

      Date: 09/29/2025

      Hello,

      We apologize for the miscommunication. We do not give refunds via email, which is why we advised you to call us at our support number ************** to see if you qualify for a refund. 


      Best regards, 
      PeopleFinders Customer Care

      ***************************************************************** 
      ************** 
      Mon-Fri 6:00AM-6:00PM (PST) 
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    • Toy H

      Date: 09/16/2025

      Wish I would have read reviews before using them! Signed up under a "Free Trial". Looked up 1 phone number, then cancelled the same day so I wouldn't get charged for the monthly subscription. They charged me anyways. I tried to dispute it with them and they game me the same pitch they gave everyone else. "According to terms of service they are not issueing a refund". The information and prompts on their website are misleading. $30 in the end to look up one phone number. This business is a scam and shut be shut down.

      Peoplefinders.com

      Date: 09/22/2025

      Hello,

      At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.

      Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
       
      **********************************************
       

      Thank you for contacting PeopleFinders.com.

      Best regards,
      PeopleFinders Customer Care
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Peoplefinders.com is NOT a BBB Accredited Business.

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