Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in order to ger a criminal background. What was provided was one old charge from years ago. The person in question I know has a slew of charges and sentences. ***********************************************************************(IISINFO)?bkno=202525944G The information given was useless. Yes, I know you must have many disclaimers in small print somewhere but I didn't see any, I want the dollar back. And your supervisor, **** ******* was arrogant and of no help.

  Business Response

  Date: 09/09/2025

  Hello,
  
  We are sorry that you did not receive the results you were hoping for. We search through billions of public records and collect every piece of relevant information on your subject. However, all public record profiles are based on what the individual has self-reported. In addition, the subject may have opted out of our site. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.
  
  Please review the Terms of Service that you agreed to at the time of purchase.
   
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for $1 one-time/trial membership. now billed ***** for last 3 billing cycls.

  Business Response

  Date: 09/09/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business advertises that you can do a one time background check for under $5 and then - without making it clear -signs you up for a monthly membership of $29.99. They do not send any invoices or alert you in a way that this is being charged to your card.

  Business Response

  Date: 09/04/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. As a courtesy we refunded you the most recent charge but we cannot provide you any additional charges as they are valid. 
  
   
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for the 3 day trial. Got the info I needed and cancelled right away. The screen said updating account for more than 5 min. I waited over 10-20?min and then had things to do. After seeing a charge on my debit cards account I wanted a refund for being charged when I had canceled the same day. Then customer service person was rude and condescending, his manager was even more rude and hung up before call was done. Theyre con artists and thieves. ***** this company at ALL COSTS.

  Business Response

  Date: 09/04/2025

  Hello,
  
  After reviewing your account and pulling your call into our ************* Team, we advised you that your trial was not cancelled prior to renewal. You were then irate and began yelling at our *** and you even yelled at our Supervisor who assisted you. The call was disconnected due to your escalation. 
  
  
  For further review please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put me on an automatic $29.95 a month program, even if you sign up for a one time only usage. Information tends to be incorrect. I spoke with ***** ****** via email about getting a refund issued and he says its non-refundable. I own a company myself and have friends in the **** space. Its a few buttons to issue a refund, depending on which CRM they use.

  Business Response

  Date: 09/04/2025

  Hello, 

  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
   
  **************
  Mon-Fri 6:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
   
  Best regards,
  PeopleFinders *************
   
   
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was an online one time purchase of $3.95 for a people search. An additional charge of $29.95 was charged. I called them and after a lot of question(sounded like an Al interview), I cancelled the account with a promise of a refund. Within an hour after this 'conversation, | was charged an additional $69.95.I called again and had the same stilted conversation. This time they(she) said they couldn't find my account and I should have ****** take care of it which they refused.

  Business Response

  Date: 09/04/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/22/25 I used PeopleFinders site and assumed it would give me the price at the end. It gave a monthly option for $28.99, I saw no prices given ahead of time. I wasn't about to pay ***** for a one time search, and didn't need it after that one search, so closed out of the window. 3 minutes I get a ****** email notification of a $3.95 charge!! I never put in any payment method! how did they get my papal account and charge with no authorization? They refuse to refund, and say it was in the small writing that I authorized this. No, I didn't see this, and on top of it, I never gave them a payment method, so how did they get my ****** account?

  Business Response

  Date: 08/26/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/26/2025

  I am rejecting this response because: I want an admission that you first denied my request for a refund. I want an apology. I filed this BBB report after you refused a refund, then called ****** who refunded. I want anyone looking at this to know it wasn't you who refunded it, and re-iterate that you took the payment without my permission, and could have cared less that I wanted a refund. You are a BAD company. I ended up getting the criminal report from my own government for 6.00 fee, not $28.95 forced 1 month membership.
  

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this site through a trial offer. I immediately knew it was not what I wanted. I cancelled immediately and received an email confirmation stating cancellation was accepted and I would not be charged. That was in June. I now see I have been charged $24.95 every month since then for a total for four charges.Almost $76.

  Business Response

  Date: 08/26/2025

  Hello,
  
  Our records indicate that you had two memberships on your account. You canceled the Rewards Membership, but the People Finders Basic Membership was left active.
  
  We have canceled the PeopleFinders Basic Membership for you today.
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge. 
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A simple web search of robocaller will net you PEOPLEFINDERS.COM link in your search results. The web page is presented as if and "official whitepages" reverse lookup. You enter details of the offending number and they withhold report until a purchase option is selected. They present TWO options, one is a one time fee of $0.95, and the other a monthly subscription (at a low cost of entry, to be raised to $24.95 a month after an introductory period). If you take the one time fee option, this company will open a secret "3 day free-trial" for you, without authorization. They then proceed to bill your payment method for the lesser charge, but WITHOUT a clear path to cancel any recurring charge. They turnaround with the secret $24.95 charge quickly (less than 72 hours) so that the TARGET doesn't have any meaningful time to react before it clears. They are playing the odds that the customer will not notice the charge until much, much later, after which the real DAMAGE has been done. This company intentionally withholds the subscription details from regular consumer communication channels (email purchase receipts, SMS texts) and there is no record of purchase (EXCEPT the charge on your bank statement). There also is no account setup process, you have no way of stopping these charges unless you, through another web search and an ADDITIONAL scammy PHISHING attempt to get you to sign up AGAIN, using funnel sites to force you to CHOOSE a subscription before you have access to the main site for customer support....Then you have an impersonal customer email dialog where they have the "CANCEL RECURRING CHARGES" as the number ONE complaint item in the dropdown. WOW. If you call the customer support number, there is no clear path to resolution unless you choose an unrelated dial option and try to get a IRL person. This company is a nightmare of *** denounce practices and SCAMMY tricks.

  Business Response

  Date: 09/04/2025

  Hello,
  
  Our records indicate that you were already assisted with this matter on 08/20/2025 where we provided you with a full refund in the amount of $24.95.
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe they are deceptive. I didn't sign up for a recurring service but that is what occurred. Then, when I went to cancel the service, they have one of these pop-*** that looks like it is the button to cancel but actually signs you up for additional services. I accidentally clicked it. I called in to try to get the charges reversed but their AI menu took me in circles and wouldn't send me to an actual person (even though it said it would multiple times). After numerous email messages back and forth, they refused to offer a refund because it is "against policy". Predatory practices and lack of good faith.

  Business Response

  Date: 08/22/2025

  Hello,
  
  Your refund request was denied because you disputed the charge with your financial institution prior to calling us to assist you with your billing matter. 
  
  If ****** denied your claim it was because the charge was deemed valid. Your account was closed due to the chargeback and there will be no additional charges, nor any refund provided. 
  
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 09/05/2025

  I am rejecting this response because: They are misrepresenting the timeline. I called in twice. I called in at 9:57am (on August 12th) which lasted 3 minutes and 22 seconds and again at 11:21am which lasted 9 minutes and 36 seconds (screenshots from ****** voice and my phone attached). Despite putting in my information to talk to a representative, I was never connected to anyone. I then emailed them (the FULL transcript is attached as "Gmail - People Finder Cancellation.pdf"). I clearly asked that the subscription charge and the perpetual subscription (which technically isn't a subscription because it is a one-time fee) be removed. Despite having just charged me for both, their only response was, "You do not currently have an active subscription." Due to the lackluster response and this being the 3rd failed attempt at a resolution, I opened a complaint with ******, whom I had made the purchase through. Not only do they employ deceptive tactics (e.g. never emailing you to confirm you signed up for a subscription, cleverly concealing that you are signing up for a subscription in the first place, and putting the "sign up for a perpetual subscription instead of cancelling" link in the same place you would normally expect to confirm your cancellation) but they have also failed to include all the details of the case which would make them look bad. You can read the email transcript I am attaching. Despite ****** rejecting the claim, because of their responses, they claimed that they were unable to process a refund because I had asked ****** for a refund which is not accurate. 
  
  Thanks,
  *****
  

  Business Response

  Date: 09/05/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 09/15/2025

  I am rejecting this response because:

  This response has some accuracy but some of it is not correct. My account has been permanently closed, that is true. They have also stated that they cannot give a refund because there is often a conditional refund given by the bank. This is not accurate. They have stated in the email attached that it is against their policy to provide refunds. So, they are saying that they are not able to give a refund because of my dispute but that seems to be merely a delay tactic to get me to give up trying because they are so difficult to work with. When in the process of cancelling a recurring charge that I don't remember signing up for, I was clicking through the screens that essentially said, "Yes, I really do want to cancel." One of these screens had a button to sign up for a perpetual license instead of cancelling and I accidentally clicked it. Ask the company, I have never received/utilized any services/product from this purchase. I contacted them immediately to get help. I made two calls to their support number which is run by some AI which never actually connected me with a representative like it said it would. I then emailed in and they responded with delay tactics and didn't actually answer my questions. So I filed a complaint. I have attached the full email conversation with them so you can see what I am saying is true and accurate. They profess to have their hands tied by the very complaints that are in progress while knowing that they will never give a refund due to their policy. This is a simple example of a misclick during checkout and a company essentially saying, "Too bad."