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Business Profile

Searchers of Records

Peoplefinders.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 259 total complaints in the last 3 years.
    • 92 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been having issues with peoplefinders.com since April 2025. I requested a report that they said had a lot of information but I wasnt given the information. Now 7 months later I am being charged $24.95 without authorization. I ****** authorized any purchases or subscriptions.

      Business Response

      Date: 11/25/2025

      Hello,

      At the time of purchase you chose to receive a discounted price for signing up for a 3-day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3-day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.

      Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
       
      **********************************************

      Thank you for contacting PeopleFinders.com.

      Best regards,
      PeopleFinders Customer Care
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    • Initial Complaint

      Date:11/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed up for a membership for peoplefinders without my knowledge. I only pulled a report that said it will be around $3. After I saw I was also charged ***** in a few days for a monthly membership, I called to cancel immediately and they said they cannot credit this charge but will cancel going forward. I tried to fight it since this is a scam in my eyes and said I'll dispute with ******. However I didn't set up my dispute with ****** the right way and was denied. Thinking I already paid for the 1st month anyway I decided to use their service, might as well if I'm out the money. To my shock, they had closed/ locked my account already because I mentioned I would dispute with ******. The fraud is that I paid for a service (one month) and was denied such service. Nor did I ever sign up for a membership willingly. The customer service is very rude as well.

      Business Response

      Date: 11/19/2025

      Hello,

      Your account has been permanently closed. We have found that you contacted your bank or ******************* and filed a false dispute. 

      In the event that a dispute is filed, we will close the account to ensure that no further charges are billed to you. The account will remain closed even if your bank determines that the dispute was false, as was the case regarding your account.

      Thank you for contacting PeopleFinders.com.

      Best regards,
      PeopleFinders Customer Care
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

      Customer Answer

      Date: 11/20/2025

      I am rejecting this response because: I paid for one month of service, albeit against my knowledge. If you closed my account on the date the one month I had paid for expired, I would understand. Then I would have used your service for that month. However, my account was closed before the time frame I had prepaid the service for. Therefore I paid for service and was denied the service.

      Business Response

      Date: 11/20/2025

      Hello,

      Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a false dispute. 

      In the event that a dispute is filed, we will permanently close the account to ensure no further billing.

      Thank you for contacting PeopleFinders.com.

      Best regards,
      PeopleFinders Customer Care
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)

      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

      Customer Answer

      Date: 11/27/2025

      I am rejecting this response because: As explained numerous times, over the phone and on my complaint, the bottom line is I have paid money, but not given the service. I also have not filed a FALSE dispute. It was a legitimate dispute, and regardless you cannot cancel my account for the month I have paid for. This is day -time robbery. I will continue to pursue your malpractice even though it's not a huge amount of money. It's the principle of paying a business to provide service, and the business refusing the service without refunding. The business should either refund, or provide the service.

    • Initial Complaint

      Date:11/12/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a fraudulent charge on my credit card while traveling from this company I had no relationship with them so I contacted them and indicated such they said I had a trial membership 3 days which expired I had no email of said consent and I immediately contacted them when charged. They provided telephone numbers that disconnected theyre dodgy Im filing fraudulent activity

      Business Response

      Date: 11/14/2025

      Hello,

      There are no accounts in our system matching the information you provided. Please contact your bank directly to locate the company that is currently billing you.

      Best regards, 
      PeopleFinders Customer Care

      ***************************************************************** 
      ************** 
      Mon-Fri 6:00AM-6:00PM (PST) 
      Sat-Sun 7:00AM-3:30PM (PST)

      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    • Initial Complaint

      Date:11/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I checked on a phone number, peoplefinders.com said that I would be charged a 1 time fee of .95 for the phone number which I was okay with. Prior to even receiving my report, I was prompted to pay .50 for a PDF which is below. There was a lack of tranperancy here as I was unaware of a 3 day trial. If you are told that it is .95 for a report and then not told about an account, then it's not right. No fine print. Now although I canceled my membership, I am being hung up on when asking for my fee back. Not only was there a lack of tranperancy, they never said Prior to getting the report that they didn't have the information requested. It was a blank page. I further opted to have my information taken from their public records as I do not want my information used now. The simple lack of tranperancy and the fact that when I originally contacted customer service and they said that I didn't even have an account requires in my instance that they fully refund not only the $24.95, but the $.95 and $.50 charged previously. I request this to happen immediately. The company is nontransperent and do not give terms either by email or prior to trying to get a single report. Not only that, but they are not BBB rated and so many reports have previously been made. They hang up on you when trying to resolve an issue.

      Business Response

      Date: 11/14/2025

      Hello,

      At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.

      Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
       
      **********************************************

      Thank you for contacting PeopleFinders.com.

      Best regards,
      PeopleFinders Customer Care
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

      Customer Answer

      Date: 11/18/2025

      I am rejecting this response because:  Please note that at no time during my initial purchase did it say anything about a 3 day trial of your service that did not deliver results. It said that it was .95 to see my results. At no point did this deliver me to a page or anything stating that it'd be a 3 day trial. As a customer at that point, I assumed it'd be just a fee for the single result which was nothing. They said that they found a result and they had no information on the phone number. This is not a way to run a business. They are not BBB certified and they have had continuous complaints. My next step would be to reach out to a lawyer. I'm certain a lot of people would step forward about being scammed. 

      Business Response

      Date: 11/19/2025

      Hello,

      At the time of purchase you chose to receive a discounted price for signing up for a 3-day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3-day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.

      Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
       
      **********************************************
       
      Thank you for contacting PeopleFinders.com.

      Best regards,
      PeopleFinders Customer Care
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    • Initial Complaint

      Date:10/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10-11-25 I was trying to cancekl a trial membership , ***** was gong to chaarge me fees after 3 days from 10-11-25. I was clicking on cancel and somehow I ordered a Lifetime membership of $69.95/ month. I did not intend to do this, I don't know how this happened, their cancelation page is very misleading, instead of just canceling it has many requests to not cancel, I guess?I did not agree to terms of service, I did not intend to order this. Peoplefinders canceled the $69.95 but is refusing to refund the $69.95. I had immediatley reported the mistake and they still refuse to refund me $69.95.

      Business Response

      Date: 10/23/2025

      Hello,

      We have cancelled the automatic renewal of your membership per your request and issued a refund in the amount of $69.95. Please allow 5 business days for this refund to post to your account.

      If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
      Thank you for contacting PeopleFinders.com.

      Best regards,
      PeopleFinders *************
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

      Customer Answer

      Date: 11/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

      PeopleFinders has refunded the charge and I am very happy with that. 
      Thank you for helping to resolve my complaint with PeopleFinders.

    • Initial Complaint

      Date:10/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      peoplefinders stole $24.95 from me through deceptive subscription actions. They refuse to return my money.

      Business Response

      Date: 10/24/2025

      Hello,

      Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a fraudulent dispute. We will be providing dispute documentation to the bank with records of your signup and usage.

      Thank you for contacting PeopleFinders.com.

      Best regards,
      PeopleFinders Customer Care
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.


    • Initial Complaint

      Date:10/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged after I canceled my membership. Their website states if the membership is canceled in 3 days, then you do not get charged. I was still charged. When I called for a refund, they told me it was 2 days. Why does their website say 3 days? They are misleading people and over charging.

      Business Response

      Date: 10/23/2025

      Hello,

      At the time of purchase you chose to receive a discounted price for signing up for a 3-day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3-day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.

      Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
       
      **********************************************
       
      Thank you for contacting PeopleFinders.com.

      Best regards,
      PeopleFinders Customer Care
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    • Initial Complaint

      Date:10/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave my credit card to run a background check for a few bucks, and they signed me up for a subscription at $30 a month without me knowing about it. Now it's recurring and I have no information about that account and am unable to sign into the website to cancel it.

      Business Response

      Date: 10/13/2025

      Hello,

      Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

      If you have any questions or need further assistance, please call our ************* Team.
      Thank you for contacting PeopleFinders.com.


      Best regards,
      PeopleFinders *************
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    • Initial Complaint

      Date:10/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They scammed me out of $70! They would not let me have a refund.

      Business Response

      Date: 10/27/2025

      Hello,

      Thank you for reaching out to us today. We do not have any record of you in our system. For further questions about the charges applied to your account, please contact your bank or credit card company to verify which company is billing you.

      If you have any questions or need further assistance, please do not hesitate to contact our support team.

      Best regards, 
      PeopleFinders Customer Care

      ***************************************************************** 
      ************** 
      Mon-Fri 6:00AM-6:00PM (PST) 
      Sat-Sun 7:00AM-3:30PM (PST)

      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    • Initial Complaint

      Date:10/10/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this service back in 2022 to search up someone, and during that time i used the free trial. I made sure to cancel the subscription and have not had any problems. Until today i suddenly received a charge of ***** against my account. I do not know how they got my card info as i have gone through three separate cards since making the free trial purchase in 2022.

      Business Response

      Date: 10/16/2025

      Hello,

      Thank you for reaching out! We were unable to locate an account with the information you provided. Please email us at *************************************** or give us a call at the number below so we can assist you.


      Best regards,
      PeopleFinders Customer Care
      *****************************************************************
      **************
      Mon-Fri 6:00AM-6:00PM (PST)
      Sat-Sun 7:00AM-3:30PM (PST)


      PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

      Customer Answer

      Date: 10/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    Peoplefinders.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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