Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PeopleFinders.com originally only charged me a dollar to use their service. They then tried to sign me up for a membership which I declined. I called their customer service today after seeing a pending charge on my account. They tried to tap dance around the fact that they stole money from me claiming the terms and conditions werent read. These terms arent admissible in court. A judge will recognize how sleazy this business model is and I am willing to pursue a civil suit

  Business Response

  Date: 07/21/2025

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
   
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 6:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial on this companys website, unaware that it would result in automatic recurring charges. I only used the website once during the initial trial period and have not used their services since.Despite clearly explaining this and providing documentation, the company refused to refund two unauthorized charges that appeared on my CapitalOne credit card:November 8, 2024 - $29.99 December 2, 2024 - $29.99 I have attached both the transaction records and their response rejecting my refund request.Desired Resolution:I am requesting a full refund for both unauthorized charges, totaling $59.98, as I did not knowingly consent to recurring billing and have not used their service since the trial.

  Business Response

  Date: 07/18/2025

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
   
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 6:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ****'s right to delete, also known as the right to erasure, allows California residents to request that businesses delete their personal information. Businesses must comply with these requests. Additionally, that PeopleFinders and their service providers do the same. Submitted prior requests, requesting a right to deletion of my information in-addition to my fathers due to privacy concerns. Despite concerted efforts and prior requests to prevent future sharing of our personal data, PeopleFinders have continued to reinstate our information. The sharing of information poses significant safety and privacy concerns leaving individuals vulnerable to exploitation and misuse of the data collected and sold. The potential consequences are the increased risk of fraud, identity theft and threats to personal safety. Implementing an opt-out process should not create increased difficulty for consumers who wish to submit a request to opt-out of the sale of their data. This is a formal notice to PeopleFinders that they stop collecting, selling, or sharing our information. Please see the attached images. ***** ******* ******** CA and ******* ******* Pinole CA

  Business Response

  Date: 07/11/2025

  Hello,
  
  We apologize for any inconvenience. We were unable to find the listing you are referring to with the information provided. Please provide the *** where the listing can be found.
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:06/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 4/14/25--6/17/25. Amount of money: $ *****. Business committment: Peoplefinders.com committed to offer 3-day trial membership of $.95, April, 2025. I paid a membership fee of $.95 April 14, 2025. I cancelled membership April 16, 2025. I received e-mail confirming cancellation. Nature of dispute: Peoplefinders ignored my on-time cancellation and charged my credit card $24.95 April 17, May 17, and June 17. ******, a spokesperson at Peoplefinders refused to admit error, denied my email confirming cancellation and refused to refund the three months of membership fees totaling $74.85. I am including all supporting documents. This company should be investigated for questionable business practices. I did filed a credit card dispute.

  Business Response

  Date: 06/30/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my membership on PeopleFinders, but I keep getting an error message.

  Business Response

  Date: 06/20/2025

  Hello,
  
  Our records indicate that you were already assisted with this matter on 06/18/2025. We cancelled your membership and there will be no additional attempts to bill. 
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only signed up for a .95 cent trial to use their search engine, and cancelled immediately after signing up before the 7 day trial ended to stop future billing. But yet they still ended up charging my credit card, May 24th 2025 without my authorization. I see that there are many similar complaints against this company ************. How do they keep getting away with this practice??

  Business Response

  Date: 06/20/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
   
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 06/20/2025

  I am rejecting this response because: Because like I mentioned in my initial complaint, I cancelled as soon as I signed up, before the 3 day trial  ended, "immediately" cancelled. I have proof attached that they were having issues with the website link for broken webpage they gave me to cancel in an email and they kept auto responding with the same email with the ":instructions to cancel"  in an endless loop. I did try to call to let them know that on their site it even said that I successfully cancelled but the peoplefinder associate acted rude and indifferent to what I was saying and did not care. I had my CC alerted to the possible charges from them. They tried and were blocked the first time and then a few days later they tried again and got the charge through. This is AFTER the email their "support" team got!  Very shady company that needs to be dealt with on your highest degree of reproof, please. I still need my unauthorized ***** refunded. Thanks.
  

  Business Response

  Date: 06/24/2025

  Hello,
  
  When you contacted our support team you claimed fraud. We take fraud matters very seriously and we referred you to your bank. You are now saying you cancelled on your end indicating you did create the account. We are unable to provide you with a refund due to your initial claim of fraud on the account. 
  
  Please contact your financial institution if you wish to dispute the charge. 
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 06/27/2025

  I am rejecting this response because: They are making a false statement about "reporting fraud" to them. I did no such thing in regards to being charged after I requested they cancel my membership with a support ticket since their link did not work, and they just keep sending me the broken link. As the BBB can see you are just now making these falsehood after you have already responded with nothing of the kind in the complaint history. Now all of a sudden I made a fraud claim...WRONG! Refund is still needed. You have the proof that I tried to cancel and that I got no help other than same genertic email for the broken cancel link. I even mentioned that in that doc I uploaded that I would contact the BBB if I could not get a proper response, and here we are. Refund please and thank you!

  
  

  Business Response

  Date: 07/02/2025

  Hello,
  
  Unfortunately we will not be processing a refund. Please contact your financial institution with assistance in your claim. We will provide all necessary details to your financial institution confirming your account. 
  
  
  Best regards, 
  PeopleFinders Customer Care
  
  ***************************************************************** 
  ************** 
  Mon-Fri 6:00AM-6:00PM (PST) 
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a $69.95 charge made by PeopleFinders.com on 06/02/2025 for a lifetime membership I did not intend to purchase.While attempting to cancel a trial subscription, I was misled by PeopleFinders' confusing and unclear user interface into inadvertently purchasing a non-refundable lifetime membership. Their system design made it appear I was confirming a cancellation rather than authorizing this charge.I contacted PeopleFinders multiple times immediately after noticing the charge, via phone and email, to request a refund. PeopleFinders has refused to provide a refund, citing their Terms of Service and claiming that their product is non-refundable. I did not knowingly agree to this charge, and I believe the company's practices violate fair consumer billing standards.I am seeking a full refund of the $69.95 charge.

  Business Response

  Date: 06/20/2025

  Hello,
  
  We apologize for any inconvenience. After reviewing your account it shows you used the services after purchasing our Lifetime Membership for a one time fee of $69.95, which is why we are unable to provide you a refund. 
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards, 
  PeopleFinders Customer Care
  
  ***************************************************************** 
  ************** 
  Mon-Fri 6:00AM-6:00PM (PST) 
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 06/20/2025

  I am rejecting this response because:

   

  Thank you for your reply. I understand your records indicate that I accessed the service after the charge. However, I want to make it clear that any such use was incidental, as I was trying to understand what had been purchased and whether I could cancel or reverse the transaction.
  
  
  The core issue remains: the Lifetime Membership was not something I intended to purchase. The design of PeopleFinders interface appears intentionally confusing, structured in a way that makes it easy for consumers to mistakenly authorize charges they do not want. This kind of design exploits consumer trust and creates conditions where errors like mine are likely to occur.
  
  
  I acted promptly and in good faith to resolve this and avoid unnecessary escalation. I again ask that PeopleFinders demonstrate fairness and provide a refund given the misleading circumstances under which this charge was made.
  
  
  

  Business Response

  Date: 06/24/2025

  Hello,
  
  The use of the services were not just specific to log in dates. Our records show multiple searches were performed by you, utilizing the services we provide. Therefore we are unable to offer you any type of refund. Please reach out to your financial institution if you wish to dispute the charge. 
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 06/24/2025

  I am rejecting this response because: I reject PeopleFinders response. The core issue is not whether I conducted searches after realizing the charge the core issue is that the Lifetime Membership was purchased in error due to a deliberately confusing interface designed to trick users trying to cancel a trial subscription.
  At the time, I was actively attempting to cancel my trial, and the interface misled me into authorizing a $69 charge instead. Any use of the service afterward was incidental, as I was trying to understand what had happened and whether I could reverse the charge.
  This business model takes advantage of consumers through misleading design, which is why I am continuing to pursue this matter through my financial institution and will file formal complaints with the *** and my state Attorney Generals office.
  I respectfully ask the BBB to note that my dispute is based on deceptive practices at the point of purchase, not post-purchase activity.
  *********** Peak

• Initial Complaint

  Date:06/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a website to help me look up a phone number and came across Peoplefinder. I signed up for an account (not a membership) and was offered to pay .95 cents to search up the details of this phone number. I authorized the charge. This was back in March. Today, I am looking through charges of my credit card and noticed a charge of $24.95. I looked back and noticed I was charged this every month since April. I logged into my account and saw that I did not have a monthly membership so I reached out to the support. They claim I did sign up for a 3 day trial. I know for sure I did not. They refused to help so I am reporting them. I believe this company scams you. How could my account say I am not a member but still be charged a monthly fee? They scam you into thinking you are only buying that one thing of .95 cents but really you just gave them your payment info to make consistent unauthorized charges and when you tell them it is unauthorized they still refuse to refund you.

  Business Response

  Date: 06/30/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. We provided you one courtesy refund of $24.95. We cannot provide you any further refunds. 
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account under the email ************************ was closed by a staff member of People Finders. I placed an order on April 23, 2025 for one background check @ $29.95. I was offered at the same time in a pop-up window to instead upgrade to a membership that would provide 10 background checks per month for lifetime, one-time fee of $69.95. I opted for the lifetime membership. My credit card was charged for both fees (as provided in proof). Not until May 3, did I contact People Finders to refund the $29.95 as that was ample time to refund the charge. The lifetime membership appeared on my account. I sent an email on May 3, 2025 to People Finders as indicated in the automated message when you call and the website to contact ************** On the automated message states a response would be received in a day. Well, that did not happen. As a matter of fact, they never answered the email. I ended up calling my credit card company to dispute the $29.95 charge. When I went to login to my People Finder account afterwards, I was unable to. I called to find out why. I was informed that because I did not call them and a dispute was filed, they closed my account which had the lifetime offer for $69.95. I was additionally informed they could not refund the $69.95 that should have been on the account they closed, I would need to call my credit card company back and dispute that charge. I have been a customer MANY years and was treated poorly as I was told I should've called them, that's why they closed my account. As if everything was my fault. I spoke with ******, ***** and *********. No resolution to get my lifetime membership back. Only suggestion was to open an account under another email. So I did, hoping to regain the same offer while I had their *** on the phone. It turned out that I signed up for a monthly membership instead for $65.95 that I didn't want and will not use. They make no effort to resolve this. Currently *********************

  Business Response

  Date: 06/30/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The only reason Im agreeing to this is 1)I need the amount refunded, whether it be processed by People Finder or my *********** 2) I inquired about having the People Finder account closed the same day I asked them for the refund. In the event my refund is not processed for any reason I will file another complaint to be on record bc I asked People Finder directly already. 
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel you account per the instructions they provided and it keeps saying they were not able to process the cancellation. This is clearly a scam and they are trying to charge me even though Ive been trying for days.

  Business Response

  Date: 06/18/2025

  Hello,

  Peoplefinders values your privacy rights. This email address is dedicated to customer service inquiries and is not intended for privacy-related requests. We do not accept privacy requests submitted via email.

  If you wish to exercise your privacy rights subject to the **** or other similar state privacy laws, please visit the below links.

  Right to Opt-out: If you wish to opt out of our website, you may do so at this link ******************************************

  Right to Delete: If you wish to request deletion of your information associated with a Peoplefinders.com account, you may submit a request at the link below
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  Right to Know: Please visit our Right to Know page found at ************************************************** and follow the instructions.

  For a list of the categories, sources, and purposes of the information we collect, please see our Privacy Policy
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  For more information, see our privacy policy ************************************************

  Best regards,
  PeopleFinders Customer Care
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  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 8:00AM-3:30PM (PST)

  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.