Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed for a 3 day trial subscription on April 11th for $.95 . I searched for what I wanted. I go to cancel the subscription, I cancel it, and it says its canceled. Then on April 12th I am charged $69.95. How did that happen? Why did it happen? That is 1. Not a three day trail and 2. Not a purchase I confirmed. I am honestly just confused and upset. I liked the overall experience up until this point. Please help me to understand and figure out what went wrong here so that I can trust this website again.

  Business Response

  Date: 05/29/2025

  Hello,
  
  We have received your request and issued you a refund for $69.95 This amount will be shown on your credit card statement within 2-5 business days. Your account is now closed and there is no further access. 
  
  Please review our Terms of Service for more information about refunds or other policies.
   
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged $28.89 to my debit card yesterday and last month without my permission. They did not send me a receipt for either charge. Tried to call, put on hold forever. Tried to enter my alleged People Finders account. Their system did not recognize my email which I have had forever. Filed fraud claim with my bank. Want charge reversed immediately and ALL of my data removed from their databases. If I have an account close it. I see they have over ****************************** the last year. The ************************************ should be looking into these people.

  Business Response

  Date: 05/28/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was being telephone harassed for 24 hours and decided to use peoplefinders.com to attempt to see who was harassing me. They offer a no obligation cancel anytime trial membership for $0.99. I paid the 99 cents and searched the number which had no information at all. I immediately cancelled the trial within minutes of signing up. I received a confirmation email that it was cancelled. 3 day later they charged me ***** monthly fee. Absolutely no one will help me to get my money back. I feel robbed!!

  Business Response

  Date: 05/12/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to cancel a subscription and discovered that one-click cancellation was unavailable when I was met with an error message reading "Sorry, we are unable to process your request." Left with no choice but to dial the company's ***** number, I was subjected to a 30-minute hold in order to speak with someone in the "cancellation department." Upon calling back and holding for an additional 15 minutes, the customer service agent refused to explain why PeopleFinders was not in compliance with recently passed state and federal one-click cancellation laws. In response to an email confirming cancellation, I reiterated my question about one-click compliance and was ignored. Today, I discovered my account was closed out and I was barred from using the servicewhich was done without my being notified and clearly in retaliation. This is a business with a history of questionable billing and business practices.

  Business Response

  Date: 05/09/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3  day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have cancelled your membership and closed your account which is why access is no longer available. Please note The one-click cancellation law you are referencing is set to take place 07/01/2025 in *********** 
   
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 05/09/2025

  The company is coldly reiterating what it has already communicated, while offering questionable justification for closing out the accountan account I've had for nearly fifteen years and thus contains archived searches, etc. I've been able to maintain the account without always having an active subscription, so closing out the account is punitive and it's a flexing of muscle. PeopleFinders is a company with a history of anti-consumer, unethical business practices, and its ethical profile is well-documented online (as well as on GlassDoor). For a guy who's a private investigator, its CEO (*** ******) has done a poor job of hiding his curious relationships with Russian women who are a third of his age. I think there's a lot to explore insofar as Mr. ******** proclivities and PeopleFinders's business dealings. So if PeopleFinders wants to flex its muscle, I can flex mine too.

  Business Response

  Date: 05/28/2025

  Hello,
  
  We have already addressed your request on "one-click cancellation" that has not gone into effect in **********. You had multiple ways to cancel but refused to do so. When speaking with our ************************ you responded with multiple threats stating you would come to our office. We will not be processing any refunds and your account has been closed. If you wish to dispute these charges with your bank, please do so. We will provide all proof necessary to them.  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 06/04/2025

  I am rejecting this response because:

  PeopleFinders.com's history of engaging in unethical, suspect business practices and end-user hostility is as well-documented as its founder/CEO *** ******** curious and ostensibly lecherous preoccupation with Russian women 50 years his junior. PeopleFinders has been scummy from the very outset I began dealing with this company circa 2011. User complaints recorded here and elsewhere, as well as employee and ex-employee narratives on GlassDoor, paint a grim picture of questionable and exploitative billing practices, and an incendiary manner of dealing with aggrieved subscribers. Current and former employees have published online accounts of receiving multiple calls from angry, or "crazy," customers every shift they've worked. It's really the company, and not the end users, who is the problem. PeopleFinders is the common denominator here.

  And yeah, I "threatened" to show up at your offices purely out of frustrationdue to long hold times (***** minutes per call) and antagonistic support representatives.

  If you insist on playing hardball with me and refusing to reinstate my account, understand that your company and all its personnel are entering onto the wrong radar screen. I'll escalate this and will make it my mission to hold this company to account, even if I have to play dirty.

  
  

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking up information on a specific phone number, this website specifically advertised that they had information on the phone number in question but that I needed to pay $5 for access to the information after already paying $0.95 for a "trial" and once I paid $5 the website simply showed me a screen stating "no data available"

  Business Response

  Date: 04/30/2025

  Hello,
  
  We have received your request and issued you a courtesy refund for $5.00. This amount will be shown on your credit card statement within 2-5 business days.
  
  Please review our Terms of Service for more information about refunds or other policies.
   
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  See Attachment

  
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one time People Finders search for $3.95 on March 6 2025. Then on March 6, 2025 $29.95 (insert 1235) was deducted from my bank account ) and again on April 6, 2025 $29.95.(insert 1236) was deducted from my bank account Total deduction $59.90. I emailed People Finders several times asking for a $59.90 refund. and also called them only to be placed on hold. Finally on April 15, 2025 (insert 1241) I was emailed that my "Premium Membership" was cancelled effective May 6, 2025. but no refund. I demand a refund of $59.90 from People Finders . I never wanted a Premium Membership or have I used this membership. I am 91 years old and a senior citizen and I really hate to be ripped off because of technicalities. *** ******

  Business Response

  Date: 04/25/2025

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
   
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 6:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/26/2025

  I am rejecting this response because: I never agreed to a "Premium Membership" by People Finders.   I never used this membership or have need for it.  Contacting this company is a waste of time.. People Finders is running a legal scam. They invoice anybody that accesses their web site and sign them up to a "Premium Membership. when customers complain they are sent a confusing list of why they are right and consumer wrong. I demand my refund . of $59.90 .. Until that happens I will continue my efforts to expose this scam. I am a 91 year old veteran  and deplore the actions of People Finders.  *** ******,
  

  Business Response

  Date: 04/30/2025

  Hello,
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 6:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely charged me $24.95 AFTER I canceled the free membership before it was renewed. The original free membership was $0.95. Not bad, right? Wrong. They charged me TWO DAYS after I cancelled the membership before they SAID they would renew on the website. I canceled on the 14th of April. The renewing date was the 16th. They then pulled the money from my account. They also don't allow you to remove your card info from your account, which is already shady. This is practically stealing and I have emailed them about it. They never got back with me the first time. I emailed them again. If they don't get back with me nor refund me, I will call my bank and mark it as a false and fraudulent charge.

  Business Response

  Date: 04/25/2025

  Hello,
  
  We previously advised you, via email, If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours. We can only consider you for a refund if you call us for assistance. 
  
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  
  Best regards,
  PeopleFinders *************
  
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8/2025 my credit card was charged $29.25 that I did not knowingly agree to or athorize. This is the worst case of deceptive sales practices that I have ever encountered.

  Business Response

  Date: 04/15/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
   
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/20/2025

  I am rejecting this response because: You operate your website in a deceitful and dishonest manner to entrap people in your subscription scheme. You should not be allowed to conduct business in the manner in which do. Everyone should be warned against doing business with your company.
  

  Business Response

  Date: 04/25/2025

  Hello,
  
  We attempted to bill you because you did not cancel your trial prior to renewal. The charges to your card failed and you were never successfully billed. Your membership has been cancelled and you have not been billed since. 
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  
  **********************************************
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/29/2025

  I am rejecting this response because: There is no question that I errored by not reading and comprehending all of the deceptive fine print on your website. I prefer to do business with merchants who use transparrent busness practices, not those who employ the delusory methods. Buyer Beware
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out this company had charged my debt card in the month of Febm 2025. I called their company and the recorded line advised you to log in to cancel the account, well , I've never had an account with this company. I spoke with a live person and was told that I didn't have an account when providing some information, well today, (4/8/2025) the company is still charging my debt card, I called again today (4/8/2025) and Spoke with a live person, and I explained to the person this is the second call to this company, the person asked me some questions, and 2 out of the 3 questions seems like it my account but there was two accounts using my debt card. After saying that I was going to report them, the person placed me on hold , gave me confirmation number to say that they closed the account, and I must follow up with my bank, I asked the person of he could email me the confirmation he said no, I asked him if he had an email, he said no. After the conversation with people finder, I called my bank and informed them of what was going on. later on my account had been refunded from people finder. Everyone please keep an eye out for all the scams

  Business Response

  Date: 04/10/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a one time look up and specifically opted out of any subscription. They charged me a subscription fee two days later. I cant get a hold of their support either. Incredibly dishonest. I mean I opted out of everything despite their sly user experience. Dont ever use this site. Its basically a scam to pilfer money from you.

  Business Response

  Date: 04/10/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
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