Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use their service to look up a phone number that had called me. The process involved going to their website, pasting the number into a search bar. This then came up appearing to say that they had found the number and information available for it....hidden behind a pay wall. Once I agreed to pay and provided my cc#, it came up that no such information was available. This is a highly misleading website. I contacted customer support requesting a refund and they replied by email saying that no refund would be given.

  Business Response

  Date: 10/10/2025

  Hello,
  
  We are sorry that you did not receive the results you were hoping for. We search through billions of public records and collect every piece of relevant information on your subject. However, all public record profiles are based on what the individual has self-reported. In addition, the subject may have opted out of our site. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.
  
  We are unable to provide a refund, but we will be happy to offer you another search, at no additional cost!
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/10/2025

  I am rejecting this response because:

  Your site initially displayed that there was information available and then once I paid there was No information. I'm pretty sure that's considered false advertising. 

  Refund my money 

  
  

  Business Response

  Date: 10/16/2025

  Hello,
  
  Please reach out to us at *************************************** for further assistance.
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
   
  
  
   

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately April 5, 2025, I signed up for a PeopleFinders trial at $3.95 for 3 days. I was not aware that this would automatically enroll me in a recurring membership at $29.95 per month, and I did not receive any notice of a subscription or renewal reminders. I did not use the service after the trial. Starting in April 2025, PeopleFinders charged my card $29.95 each month ******* **** June, July, August, September, and there is a pending charge for October) without my knowledge or authorization. I discovered the charges in October 2025 and immediately contacted PeopleFinders to cancel and request a refund. Customer support canceled the membership but refused to refund any of the unauthorized charges, citing their terms. I consider these recurring charges to be unauthorized and predatory. I am seeking a full refund of the six posted $29.95 monthly charges ($179.70) and to have the pending October charge reversed. I have not used the service and believe the company violated fair billing practices. Documentation of the charges and my correspondence is available.

  Business Response

  Date: 10/08/2025

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
   
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 6:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:10/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/22025 I paid for 2 one time services from peoplefinders.com one charge for $3.95 and one for $0.50. I made sure not to choice any recurring services and prior to logging off the website. I had no active membership. I recently checked my credit card statements and have been charged by **************** for $29.95 on 7/30/25, 8/30/25, and 9/30/25.I logged on and contacted **************** to cancel any memberships. I never signed up for a membership. Other customers have had the same issues. Secondly I attempted to remover my credit card info from the website. The website did not allow me to remove my credit card information. I had to contact my credit card company to change my credit card number so this merchant would no longer be able to bill me for a service I never signed up for or approved. I never received an email or a contact about starting a membership with ****************. I only received an email from them about my onetime purchase.The only acceptable resolution to this issue is a full refund.Thank you.

  Business Response

  Date: 10/06/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/06/2025

  I am rejecting this response because: I dont know if my dispute with my credit card company is going to be accepted. If so I will return and accept the companys respond. I will follow up with my credit card company. I also want to make it aware I was unable to remove or delete my credit card information from their website. 

  
  

  Business Response

  Date: 10/24/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:09/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against Peoplefinders.com for refusing to remove my personal informationspecifically my address and tenant informationunless I first agree to their privacy terms, which I do not consent to.I have contacted them four times by email, requesting removal of my data. Each time, they direct me to their opt-out page at ******************************************, which requires users to accept their privacy policy before proceeding. I find this practice unacceptable and a violation of my privacy rights under California law.Under the California Consumer Privacy Act (CCPA), I have the right to:Request deletion of personal information ***** **** Code 1798.105)Opt-out of the sale of personal data ***** **** Code 1798.120)Not be discriminated against or forced to waive rights in exchange for services ***** **** Code 1798.125)I respectfully request that Peoplefinders.com be required to remove my address and related information directly upon request, without forcing me to accept their privacy terms in order to exercise my legal rights. Please investigate and hold them accountable for this practice.Sincerely,

  Business Response

  Date: 10/06/2025

  Hello,
  
  Peoplefinders values your privacy rights. If you wish to exercise your privacy rights subject to the **** or other similar state privacy laws, please visit the below links. We do not accept privacy requests received via email.
  
  Right to Opt-out: If you wish to opt out of our website, you may do so at this link ******************************************
  Please follow the below instructions to remove your public records from Peoplefinders.com.
  Navigate to
  ******************************************
  Enter your name and email, and submit
  Click the link that was sent to your email
  Read the instructions on the page and fill out the form
  Submit!
  You will get an email confirming we have received your request.
  
  Right to Delete: If you wish to request deletion of your information associated with a Peoplefinders.com account, you may submit a request at the link below
  ***********************************************************
  
  Right to Know: Please visit our Right to Know page found at ************************************************** and follow the instructions.
  For a list of the categories, sources, and purposes of the information we collect, please see our Privacy Policy
  ************************************************
   
  For more information, see our privacy policy ************************************************
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/06/2025

  I am rejecting this response because:

  Subject: Re: PeopleFinders Complaint Forced Consent to Privacy Policy to Remove My Personal Information
  Dear BBB,
  Thank you for following up on my complaint regarding PeopleFinders. While they responded with a method for removing my personal information, I find their approach to be unreasonable and coercive.
  PeopleFinders is requiring me to visit their website and agree to their privacy policy in order to opt out or request deletion of my personal data. I do not consent to their privacy policy, and I believe it is unfair and deceptive to force consumers to accept such terms just to exercise basic privacy rights granted under laws such as the California Consumer Privacy Act (CCPA) and other state laws.
  My request is simple:
  I am asking PeopleFinders to remove all of my personal information from their website and database within 24 hours, without requiring me to submit to their privacy policy or use their online forms.
  This tactic of requiring users to accept terms in order to opt out of data sales and public exposure is not in line with the spirit of consumer privacy protections. I am also considering filing a complaint with the *** and my state attorney general if this issue is not resolved promptly.
  I would appreciate the BBBs continued assistance in ensuring PeopleFinders honors my request without unnecessary or manipulative conditions.
  Sincerely,

  Ching

  Business Response

  Date: 10/08/2025

  Hello,
  
  Unfortunately, once a dispute is started regardless of their outcome, we no longer can provide a refund. We apologize for any inconvenience. 
  
  
  Best regards, 
  PeopleFinders Customer Care
  
  ***************************************************************** 
  ************** 
  Mon-Fri 6:00AM-6:00PM (PST) 
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/13/2025

  I am rejecting this response because:

  Subject: Re: Rejection of PeopleFinders Response Case # (2003861)
  Dear BBB, Complaint# ********
  Thank you for forwarding PeopleFinders response regarding my complaint (PeopleFinders Case #*******, contact person: ****** *****). However, their reply does not address the core issue I raised.
  To clarify, I did not request a refund. My complaint was and remains specifically about the removal of my personal and home-related information from the PeopleFinders website. This includes, but is not limited to:
  My name
  My home address
  The last sold price of my home
  Any other personally identifiable information (PII)

  Additionally, I requested that PeopleFinders not sell or share this information with third parties under any circumstances.
  The response I received from PeopleFinders referencing a refund policy is completely unrelated to my concerns. It suggests that they either misunderstood or ignored the actual request, which is a serious privacy concern.
  I am requesting that PeopleFinders take the following actions:
  Completely remove all of my personal and property-related data from their website and databases.
  Confirm in writing that this information has been removed and will not be shared or sold in the future.
  Thank you for your continued assistance in resolving this matter.
  Sincerely,

   

• Initial Complaint

  Date:09/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 18, 2025, I subscribed to Peoplefinders for a trial offer. I subscribed via ******. As advertised, I would be charged $3.95 for this offer. According to the site, I had up to 3 days to cancel the trial option. I utilized the site for 1 search and attempted to cancel immediately after completing my search. My mouse rolled over the incorrect button on the site and I was immediately subscribed to their lifetime membership at a cost of $69.95. The site did not confirm that I chose to opt into a subscription. I was simply immediately enrolled. Also, the site does not contain any option to cancel the lifetime membership online. I sent an email to Peoplefinders on September 19, 2025 (within the 3 day trial period), requesting that they cancel this membership and refund the $69.95 deducted from my account. Upon receiving my email, I received a response, almost immediately, that states there was no record of my email. I have attached the response from Peoplefinders, as well as proof of my email to this email.Since these events occurred, I have filed a complaint with ******; however, I have not received any sort of conditional payment. I have not utilized the site for other searches. I am still within my 3-day trial period. I would like to be refunded $69.95 and I would also like to discontinue the lifetime subscription. Additionally I would like all info regarding my account removed from the Peoplefinders system. Do not continue to deduct funds from my ****** account after September 19, 2025.

  Business Response

  Date: 09/29/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:09/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a premium membership, but I forgot to cancel before trial period ended. Recurring charges were made to my debit card without any written notification whatsoever for the amount of ***** dollars on 7/9/25, 8/11/25 and 9/9/25. I was only granted a refund for the month of ************************** were not used after 7/5/25.

  Business Response

  Date: 09/16/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. We provided you with a refund of $29.95 as a courtesy. We will not provide any further refunds. 
  
   
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing an online search of a ****** and peoplefinders.com came up and offered to provide a specific piece of information (marriage verification) and this is exactly what I was looking for. I clicked on okay to check the information and it was not available. I immediately cancelled the service because I could not find what they offered me to have. I called and requested a refund and the man started arguing with me and told me he is not going to refund me. He said I was not searching correctly. He hung up on me when I asked for a customer service manager. I called back and the second ****** then told me it wasn't that I was searching incorrectly but that the information was not available but the company does not give refunds because it is there company policy.

  Business Response

  Date: 09/15/2025

  Hello,
  
  We are sorry that you did not receive the results you were hoping for. We search through billions of public records and collect every piece of relevant information on your subject. However, all public record profiles are based on what the individual has self-reported. In addition, the subject may have opted out of our site. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.
  
  We are unable to provide a refund, but we will be happy to offer you another search, at no additional cost!
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 09/15/2025

  I am rejecting this response because: This is what you display on the site when you are searching for someone, it is not anyone's fault that this company is a fraud and lies to people. And with all of the complaints that this company has against it, you would think that you would do the right thing here. But it is fine, I have several more complaints to file, the Better Business Bureau is just one stop.
  

  Business Response

  Date: 09/16/2025

  Hello,
  
  Our site, along with your screenshot does not state we will refund you if you do not receive the results you expected. No refund will be given.
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 09/17/2025

  I am rejecting this response because: this company is a scam and obviously isnt about doing the right thing. Only about trying to make a dollar off of everyone with plain name information and nothing more. I will continue filing complaints with different agencies so your company remembers im fighting for others and to prove your company is a con. Very unprofessional a and a bunch of liars. 
  

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in order to ger a criminal background. What was provided was one old charge from years ago. The person in question I know has a slew of charges and sentences. ***********************************************************************(IISINFO)?bkno=202525944G The information given was useless. Yes, I know you must have many disclaimers in small print somewhere but I didn't see any, I want the dollar back. And your supervisor, **** ******* was arrogant and of no help.

  Business Response

  Date: 09/09/2025

  Hello,
  
  We are sorry that you did not receive the results you were hoping for. We search through billions of public records and collect every piece of relevant information on your subject. However, all public record profiles are based on what the individual has self-reported. In addition, the subject may have opted out of our site. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.
  
  Please review the Terms of Service that you agreed to at the time of purchase.
   
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a trial membership, cancelled. They keep charging my card a subscription fee. I've called and canceled again, they say it's been cancelled. but the monthly charge continues.

  Business Response

  Date: 09/09/2025

  Hello,
  
  Our records indicate that you successfully canceled your membership online within your trial period. You were only billed $0.95 and nothing more. 
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  
  Thank you for contacting PeopleFinders.com.
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 09/09/2025

  I am rejecting this response because

  Here are the charges on my credit card: I've asked **** to dispute them: They told me they have yet to resolve these charges: I have a temporary credit back.
  
  PUBLICRECORDS US
  Professional servicesProfessional services $20.00
  Aug 15, 2025 Publicrecords US
  
  PUBLICRECORDS US
  Professional servicesProfessional services $20.00
  Jul 30, 2025 Publicrecords US
  
  PUBLICRECORDS US
  Professional servicesProfessional services $20.00
  Jul 14, 2025 Publicrecords US
  
  PUBLICRECORDS US
  Professional servicesProfessional services $20.00

  Aug 31 Public Records

  Business Response

  Date: 09/12/2025

  Hello,
  
  The charge information provided is not from our company. We see you were only billed for our $0.95 trial. Please call your bank to request contact information for the merchant that is charging you
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for $1 one-time/trial membership. now billed ***** for last 3 billing cycls.

  Business Response

  Date: 09/09/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.