Business Profile

Searchers of Records

Peoplefinders.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

249 total complaints in the last 3 years.
112 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/25/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a people lookup for $3.95. 3 days later received a $29.95 subscription charge from my ****** account. They have a hidden $29.95 monthly subscription service in their terms and conditions. No mention of this prior or during the original $3.95 purchase. SCAM!!!
Business Response
Date: 02/28/2025
Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 02/28/2025
I am rejecting this response because: There was no option during checkout or any communication that this was a 3 day trial. I also canceled the subscription myself once I received the $29.95 fee on the 3rd day. To repeat, there was no mention of any subscription during checkout, on the website, or in any email communication after the purchase. I want a full refund of the $29.95.
Business Response
Date: 03/04/2025
Hello,

When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.

Circumstances that do not qualify for a refund include, but are not limited to:
You did not get the results you expected
Your search results were inaccurate
Your search did not return results
Your trial period ended and you were charged for a full month
You failed to cancel before your membership renewed

Click here to review our Terms of Service

If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
Please have the email address on the account or your card number ready so we can locate the charge.

**************
Mon-Fri 7:00AM-6:00PM (PT)
Sat-Sun 7:00AM-3:30PM (PT)

Best regards,
PeopleFinders *************

********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 03/05/2025
I am rejecting this response because: The Company hid the subscription in their terms and conditions and mislead us to believe we were only purchasing a $3.95 service. This is a SCAM and is FRAUD. You can't hide garbage like this in your terms and conditions. Obviously, this FRAUD is how the company makes their money. SCAM SCAM SCAM.
Initial Complaint
Date:02/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has added an automatic subscription to their service on my ****** account that they will not allow me to cancel through an means. The amount is ***** each month, which I would never ever do. When I login, I proceed with the instructions and once I select a required "reason" for cancelling a screen appears with additional information about that reason with no way to move past that screen, no matter what reason I select. I also selected "other", typed a response, and it sent me to customer care, where no one picks up the phone and the recording explains that the office hours are from 8 am to 8 pm Eastern Standard time. I have called at all times of the day during those hours and this is the recording. The cancellation makes a loop and never allows me to finally cancel the account. This is a scam and now I can't stop the billing through the business's process as I don't want a continued bill that hasn't been paid. I have contacted my credit card company and reported the fraud and I have worked with ****** to stop the automatic payment. This is fraud and should be stopped. I noticed that this "business" has several locations in the the BBB website. The one that appears on my *************** Screen is **************************************************** and the customer care number where no one ever picks up during their "business hours" is ************. The times listed on the site are not the ones in the recording when the number is called. The Transaction number on my ****** Receipt is 3X9249604B466515S. ****** cancelled the automatic subscription but I don't want an issue with credit since the company won't let me cancel and I never signed up. Please help. There is no way to upload screen shots of every screen that is a dead end or I would so that it could be viewed. This is a scam. Thank you!
Business Response
Date: 02/19/2025
Hello,

When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.

Circumstances that do not qualify for a refund include, but are not limited to:
You did not get the results you expected
Your search results were inaccurate
Your search did not return results
Your trial period ended and you were charged for a full month
You failed to cancel before your membership renewed

Click here to review our Terms of Service

If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
Please have the email address on the account or your card number ready so we can locate the charge.

**************
Mon-Fri 7:00AM-6:00PM (PT)
Sat-Sun 7:00AM-3:30PM (PT)

Best regards,
PeopleFinders *************

********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:02/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/7/2025, I signed up for what I thought was a Free 3 day Trial with PeopleFinders. (Many companies offer a free trial with an auto-renewal, you just have to remember to cancel before the end of the trial to avoid being charged.) I put in my payment information and immediately cancelled the trial after the phone number search I was trying to perform was unsuccessful. I noticed the next day that my credit card was charged 95 cents. Even though it's a small amount of money, I knew I was under the impression the trial was free and that I had cancelled in plenty of time before the trial end date. I sent in my complaint via the "contact us" button on the PeopleFinders website and did not hear anything for three days despite the message saying I would receive a ***ly in less than one business day. So after not receiving a ***ly, on 2/11, I called their customer service phone line and was told by the *** that there are no free trials and that the 95 cent charge was legitimate and would not be refunded to me. He did confirm that I had successfully cancelled my trial and would not be charged in the future. I assured him that the website language must've been deceiving as I would never have signed up (for any **** of money,) had the trial not been free. I went on the website to understand how I had been misled, and I found the exact wording that says "Special Offer with FREE PeopleFinders Trial Membership." I then contacted PeopleFinders customer service again via email to show them the error/ misleading wording on their website. I acknowledged that it seemed like a typo (where the words "with" and "FREE" were accidentally inverted,) but I asked them to own up to their error and refund my 95 cents. I went back and forth with the customer service *** via email 5 times where he kept insisting that I was in the wrong and was misreading things. He would not acknowledge any fault or even an error in wording on their part. Very troubling! Proof of the website wording attached.
Business Response
Date: 02/19/2025
Hello,

We apologize for the confusion. You were charge $0.95 for the phone report you ran. We do not guarantee the results which is why we do not provide refunds.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 02/20/2025
I am rejecting this response because: Their response is untrue and contradictory to what they have previously been claiming. Attached is a response I received from them on 2/13/2025 claiming that the charge was for a trial period- not an individual phone report. Their response via BBB also does not address the main issue in my original complaint which is the misleading verbiage on their website
Business Response
Date: 03/04/2025
Hello,

We apologize for any lack of clear communication on our end. You ran the report for the $0.95 for a phone number search, that then enrolled you in our 3 day trial as stated in our Terms of Service. We are unable to refund you for that charge. Please reach out to your financial institution if you wish to dispute the charge of $0.95.

Click here to review our Terms of Service

**************
Mon-Fri 7:00AM-6:00PM (PT)
Sat-Sun 7:00AM-3:30PM (PT)

Best regards,
PeopleFinders Customer Care

********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 03/05/2025
I am rejecting this response because: They did not address my main concern which is the fact that they have misleading/ false language on their website indicating that there was a "free trial."
Initial Complaint
Date:01/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a report for $3.95, in website said you had to cancel or they will charge a monthly charge for $29 something. I went into the account and cancelled subscription. And the since i cancelled i kept looking on the website. They didnt notify me of anything. Next day i checked my email and i saw that this website (Peoplefinders) had fraudulently changed me for a whole year subscription for the amount of $69.95! I called them immediately and they refused to refund, they stated i had searched for a couple of people already, and i had just clicked on people where under the person i was searching but i was not aware they had subscribed me into another plan with out my consent.
Business Response
Date: 01/21/2025
Hello,

Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 01/22/2025
I am rejecting this response because: ***** has refunded me NOT peoplefinders. People finders needs to refund ****** that amount because ****** has me on a negative!
Business Response
Date: 01/23/2025
Hello,

You must contact ****** directly for an update on your claims with them. Unfortunately we cannot do anything further on our end.

Best regards,
PeopleFinders Customer Care

*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:01/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** or Madam,Following my unsuccessful search for my high school classmate at the Los Angeles County Recorder on 09/26/2024, I paid Peoplefinders, LLC $.95 for a three day use of its search engine. I conducted a number of searches that same day and nothing else. The only thing I received from the merchant was an email welcoming me without any additional notices about an auto renewal, price or how to cancel. This violates California law. On 12/30/2024, my credit union blocked my **** account, and the next day I discovered the four unauthorized charges and asked the merchant to refund all payments. The merchant has only refunded one payment of $24.95. I ask that you assist me in recovering the remaining three payments, please.Thank you.
Business Response
Date: 01/06/2025
Hello,

When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.

Circumstances that do not qualify for a refund include, but are not limited to:
You did not get the results you expected
Your search results were inaccurate
Your search did not return results
Your trial period ended and you were charged for a full month
You failed to cancel before your membership renewed

Click here to review our Terms of Service

**************
Mon-Fri 7:00AM-6:00PM (PT)
Sat-Sun 7:00AM-3:30PM (PT)

Best regards,
PeopleFinders Customer Care

********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 01/06/2025
I am rejecting this response because:
Peoplefinders, LLC did not comply with Sections ***** and ***** of the Business and Professions Code at the time of contracting:
"Existing law also requires the business to provide an acknowledgment that includes the automatic renewal offer terms or continuous service offer terms, cancellation policy, and information regarding how to cancel in a specified manner."
Since there is no acknowledgement containing this information, the merchant's offer is void, and I am entitled to the unauthorized charges amounting to $75, please.
Thank you,
******* Paul ****************
Business Response
Date: 01/17/2025
Hello,

The acknowledgement of recurring subscription happens at checkout and purchase cannot be made unless this box is checked. Our cancellation is clearly laid out in the linked Terms and Use as part of that acknowledgement. You called us on 12/31 and requested cancellation by phone and at that point the membership was cancelled. There were no previous attempts to cancel online or by phone. Please see the attached screenshots of our website that you were provided with upon using our services. Terms of ********************************* Fees. If you sign up for our monthly membership or other subscription term you select ********************** PeopleFinders bills you for your online account using the billing information you provide (your "Billing Account") for use of the ****************** which enables you to conduct searches during your term of membership you select. A one month term is agreed by you to be a 30-day period. You agree to pay PeopleFinders all charges at the prices then in effect for your use of the ****************** using your Billing Account, and any applicable taxes, and you authorize PeopleFinders to charge your chosen payment provider (your "Payment Method") for the ******************. You agree to make payment using that selected Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method (the "Payment Method Provider"). If PeopleFinders does not receive payment from your Payment Method Provider, you agree to pay all amounts due on your Billing Account upon demand. In the event we are advised of insufficient funds in your account or credit to cover your payment by credit card, we may re-present such uncleared or rejected payment to your Payment Method Provider. PeopleFinders reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment and to update your information from available third party sources. You can cancel your membership at any point during your current subscription term to avoid subsequent fees being billed by using our contact form located at ****************************************** or by logging into your account, ****************************************, clicking on the "Your Account" tab and going to the section entitled "Your Membership. Because of the user access granted to you during the period of membership, all monthly charges are NON-REFUNDABLE regardless of the amount of time left on your monthly term. If you cancel a longer subscription term membership you may receive a pro-rata refund based upon any full months left on your term. Pro-rata months are not refunded. All prices are in US Dollars and do not include **************** provider, telephone, and other connection charges.

And in accordance with law, cancelling a membership is one very clear button in the membership dashboard per the instructions in the terms of service

Best regards,
PeopleFinders Customer Care

*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 01/20/2025
PeopleFinders Customer Care,
We will let the judge decide.
******* Paul ************
Initial Complaint
Date:12/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the trial version of this platform for which they charge $1.00. After thatand still with the trial periodI cancelled the membership and received a confirmation of the cancellation by email. I then noticed that there was another membership listed, and I immediately cancelled that one as well (and received a cancellation notice). Please note that I did NOT sign up for the other membership nor any further memberships!As I was going through my accounts today, I saw that this company has been charging my ****** account $24.95 monthly since August. I immediately wrote them attaching the cancellation emails and called them to get a full refund of $125.75. I was told that the most that they are allowed to refund is three months and that if I had problems signing up with their website, I should have notified them. Apparentlyand this is reflected in the many complaints written herethey have a THIRD membership which I didn't cancel. Really??!! And it was the Basic Membership. Really??!!This is truly a BAIT AND SWITCH company, and they need to have their licenses revoked. It is not okay that a company does not clearly communicate their membership and pricing levels. It is not okay that a company secretly signs you up for additional memberships that you did not agree to. It is not okay that a company refuses to return all of the money they stole from you, and It is not okay that you have no access to any invoices or other documentation from the companyeither via email (which would have alerted me to their charges) or through their ********** their ******************* they only list 2 membership levels but write that ******** has the right to create its own memberships. On the ******** website, they list 3 options, but none of these match what they have charged me. And yet somehow I signed up for three different memberships?I can apparently only upload one piece of documentary evidence. I've uploaded the options from their website.
Business Response
Date: 12/17/2024
Hello,

Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:12/14/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid money for a report, and afterwards attempted to cancel the automated subscription that comes with all reports. I did so, and upon doing this I was signed up for a lifetime membership and charged $70 to my ****** account. I did not consent to this transaction, and am demanding a refund.
Business Response
Date: 12/17/2024
Hello,

Our records indicate that we refunded you the charge of $69.95 on 12/16/2024. Your account has been cancelled and you will not be billed further.
If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.

Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 12/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:12/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid a 1.00 for one look up on their site! They charged me 6.99 and ***** for a membership I didnt authorize! I called them multiple times and they said they didnt do it!***** *****
Business Response
Date: 12/12/2024
Hello,
We have searched our system and cannot locate an account for you by full name or email. We also do not bill for the amounts you have been charged for. We recommend reaching out to your financial institution to assist you with the charges and potentially more information on the company that is billing you.

Best regards,
PeopleFinders Customer Care

*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 12/13/2024
I am rejecting this response because: I wasnt given the full refund they still owe me 6.99 . If I wasnt in their system how did they take money from my account.
***** *****

Business Response
Date: 12/13/2024
Hello,

We are not the company that is billing you, therefore we have not processed any refunds. Please reach out to your financial institution for further assistance on the company that is billing you.

Best regards,
PeopleFinders Customer Care

*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:12/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $.95 for a service from peoplefinders; the company told me that if I upgraded my service adding $24.95 it would yield better results and service. I complied totaling my charges to $25.90 and the results were not helpful nor correct. I immediately requested a full refund based on results of the service. Peoplefinders placed a hold on the charge, so my bank cannot do anything about it. I reached out to my bank who instructed me to call peoplefinders; peoplefinders says since I did not take action soon enough there's nothing they can do. They are according to *************** blocking the bank from taking action against them.
Business Response
Date: 12/12/2024
Hello,

We have received your request and issued you a refund for $24.95 as a courtesy. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
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Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 12/23/2024
I am rejecting this response because:
My situation with peopelfineders is not resolved and they have been non-responsive since I requested my refund. I do not have any additional documentation; i submitted everything with the initial claim.

Business Response
Date: 01/06/2025
Hello,

We responded and have advised we issued a courtesy refund of $24.95 on 12/12/2024. Please advise how we can assist you further.

Best regards,
PeopleFinders Customer Care

*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 01/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:11/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created an account months ago in September, had fun with it for a bit and then cancelled my subscription and deleted my account because I was done. The last monthly charge (about *****) should have been in October. It's November, and I have another charge. I know I deleted my account with them. In fact I went on to their website a few minutes ago to see if I could create a new account using my old email address that I created the first one with, and it went through! So I know I cancelled my subscription! This is disorganized and honestly scummy. I did everything right, followed their instructions to cancel my subscription and deleted my first account entirely. So why am I being treated like this?
Business Response
Date: 11/21/2024
Hello,

I located an account with the email provided but there were no charges or a payment method on file. Please provide the name and email used to create the account. As well as the billing zip code that would have been used so we can search for an account that is being billed.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

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