Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely charged me $24.95 AFTER I canceled the free membership before it was renewed. The original free membership was $0.95. Not bad, right? Wrong. They charged me TWO DAYS after I cancelled the membership before they SAID they would renew on the website. I canceled on the 14th of April. The renewing date was the 16th. They then pulled the money from my account. They also don't allow you to remove your card info from your account, which is already shady. This is practically stealing and I have emailed them about it. They never got back with me the first time. I emailed them again. If they don't get back with me nor refund me, I will call my bank and mark it as a false and fraudulent charge.

  Business Response

  Date: 04/25/2025

  Hello,
  
  We previously advised you, via email, If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours. We can only consider you for a refund if you call us for assistance. 
  
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  
  Best regards,
  PeopleFinders *************
  
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8/2025 my credit card was charged $29.25 that I did not knowingly agree to or athorize. This is the worst case of deceptive sales practices that I have ever encountered.

  Business Response

  Date: 04/15/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
   
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/20/2025

  I am rejecting this response because: You operate your website in a deceitful and dishonest manner to entrap people in your subscription scheme. You should not be allowed to conduct business in the manner in which do. Everyone should be warned against doing business with your company.
  

  Business Response

  Date: 04/25/2025

  Hello,
  
  We attempted to bill you because you did not cancel your trial prior to renewal. The charges to your card failed and you were never successfully billed. Your membership has been cancelled and you have not been billed since. 
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  
  **********************************************
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/29/2025

  I am rejecting this response because: There is no question that I errored by not reading and comprehending all of the deceptive fine print on your website. I prefer to do business with merchants who use transparrent busness practices, not those who employ the delusory methods. Buyer Beware
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out this company had charged my debt card in the month of Febm 2025. I called their company and the recorded line advised you to log in to cancel the account, well , I've never had an account with this company. I spoke with a live person and was told that I didn't have an account when providing some information, well today, (4/8/2025) the company is still charging my debt card, I called again today (4/8/2025) and Spoke with a live person, and I explained to the person this is the second call to this company, the person asked me some questions, and 2 out of the 3 questions seems like it my account but there was two accounts using my debt card. After saying that I was going to report them, the person placed me on hold , gave me confirmation number to say that they closed the account, and I must follow up with my bank, I asked the person of he could email me the confirmation he said no, I asked him if he had an email, he said no. After the conversation with people finder, I called my bank and informed them of what was going on. later on my account had been refunded from people finder. Everyone please keep an eye out for all the scams

  Business Response

  Date: 04/10/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a one time look up and specifically opted out of any subscription. They charged me a subscription fee two days later. I cant get a hold of their support either. Incredibly dishonest. I mean I opted out of everything despite their sly user experience. Dont ever use this site. Its basically a scam to pilfer money from you.

  Business Response

  Date: 04/10/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a premium member March 29th 2025. Ive called repeatedly and send 7 emails. The only response I get is generic instructions on how to cancel however it does not work! I opted for a call back and havent received that call back.

  Business Response

  Date: 04/03/2025

  Hello,
  
  Our records indicate that you were assisted with this matter on 03/31/2025. We cancelled your membership. 
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used a one time free service with Peoples Finder. 4 months later I look at my ****** account and see re occurring charges for $29 plus dollars for a membership that I didnt sign up for or have seen any emails about it. I went through my email, nothing from ***************. I have tried to ask for refund and Im getting a message from them saying its my fault basically. However, I believe its a manipulation on their behalf, or simply, an elegant idea of taking other peoples money. I am considering of filing an issue with ******. Its a scam.

  Business Response

  Date: 04/03/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/03/2025

  I am rejecting this response because:I didnt reach out to the bank. I reached out to ****** after I tried to get anywhere with PF. I also closed my account, who wouldnt? After some research on the internet i found that many people have complained about the same issue- a ghost membership that tags on a free initial service and then does not show in emails or even with membership welcome in the email box, therefore hiding in a calculated strategy to siphon as much money as possible before people notice whats happening. ****** has requested more information about membership agreements, which I dont have because they were not sent directly to me, and they have decided to close the case, giving me a few weeks to appeal, which Im going to do today. I request the refund from the ** and call them out on their loop hole policies which were obviously written with the calculation that the average person will just accept the catch 22 situation and gives up  

  
  

  Business Response

  Date: 04/10/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. The membership fee is non-refundable. 
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
   
  **********************************************
   
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
  
   

  Customer Answer

  Date: 04/11/2025

  I am rejecting this response because: of already stated reasons- No email reminders about repeated membership charges. 
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they just started charging me through ******. never authorized it. never used it. total scam.

  Business Response

  Date: 04/02/2025

  Hello,
  
  Thank you for reaching out! I was unable to locate an account with the information you provided. Please provide the first and last name, email address, and the billing zip code on your account so we can assist you. Alternatively, you can email us directly from the email address on your account.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 6:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a $1 trial for 3 day's that I was told could be canceled anytime within those 3 day's and I did just that. It is now a little over 1 month later and peoplefinders continues to attempt to pull $24 out of my account even after I have canceled my membership. I have tried on multiple occasions to contact customer support but it is impossible to a hold of anyone to get any help. I have also on many occasions contacted them via email and have always gotten automated messages that give the same instructions to cancel membership which I have already done 4 time's now and this continues to happen and I am fed up with it and just want it to stop like it should have the moment I canceled that membership. I feel like this company is a scam and I will not be giving them any business in the future.

  Business Response

  Date: 03/26/2025

  Hello,
  
  We have received your request and cancelled the automatic renewal of your membership. There will be no additional attempts to bill. 
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. It may also be beneficial to the business to look into the way the website is functioning due to the fact that I have canceled multiple times even receiving the "WE HATE TO SEE YOU GO" message and to discover that it did not cancel and multiple attempts were made to charge the renewal fee. The automated response from the customer support email is another issue as it gives the same response over and over and is not very helpful in resolving in any issues. 
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for what I believed was a 1 month subscription to peoplefinders. You can see from uploaded photo that I wanted to make sure I cancelled membership immediately. I thought I was no longer a member. People finders continued to bill me $24.95 a month thereafter until I caught it in January. I called and emailed them and got nowhere. All the the they offered was to cancel the recurring subscription. I then went to ********** and disputed the transactions from December, November and October. A few weeks later I called people finders and ***** and found i could no longer contest the charges from August and September. I'm willing to pay for the initial month because I used the service a few times. However, they will not refund the $49.90 for August and September. This may sound ***** but my income is around $50 a day.

  Business Response

  Date: 03/25/2025

  Hello,
  
  We are unable to provide refunds on your account since you filed disputes with your bank. You will now need to follow their policies and procedures regarding these charges. We apologize for any inconvenience.  
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial **************** for $3.95for 3 days ( I wanted to check 1 person ) and absolutely no where did I see nor agree to a monthly subscription for $***** to be auto billed. I seen the charge and immediately emailed the company as it states will respond promptly within 24 hrs.. no response in several days. I emailed again nothing. I called my financial institution and stopped auto bill. I called peoplefinder and they stated I agreed to the auto billing and the ***** so I asked them to provide me via email where I agreed to this as well as the monthly billing and they refused and said its not available. The customer service *** was loud and abrasive and overtalked meThey would not provide and info to and seemed upset that I flagged the billing to my financial institution. This company is extremely misleading, and I feel is fraudulent in its dealings and how they do business. My account was closed after I flagged the billing and they still charged my account ***** + the 3.95. I used the service 1 time and the results provided very little information and very few fields. I only had the account open for a 4 days before it was closed due to my flagging the charges. I feel this business preys on people with its hidden costs and policies and is how they generate revenue by misleading people. I feel its a scam!

  Business Response

  Date: 03/25/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.