Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was signing up for .99$ but instead charged for .99$ and 24.99$. It is a total scam, they deceived me and charged me additional 24.99$ and I get a standard response that its their terms and conditions. I am surprised how they are able to still dupe people openly and without any fear. As soon as I saw the charge I immediately cancelled and contacted them but they are not refunding my money. Looks like Im not the only one who got scammed. I would have never given them my details if I knew they would charge me 24.99$ without my consent.

  Business Response

  Date: 08/28/2024

  Hello,
  
  We have received your request and issued you a refund for $amount. This amount will be shown on your credit card statement within 2-5 business days.
  
  Please review our Terms of Service for more information about refunds or other policies.
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/10/24 was the date of the lookup on PeopleFinders.com. I looked up someone that was coming to my house to buy a sofa from us and her ******** account looked sketchy. The look up gave us no information but I was fine paying the 95 cents that I agreed to. Then I look on my ****** a few days later and see a charge of 95 cents, which is fine, and then a separate charge of $24.95. I never agreed to a charge of $24.95. When I emailed about the extra charge, PeopleFinders replied that I agreed to recurring membership fees, which I did NOT. Membership fee for what? I was using it one time to look up one person's name. I didn't agree nor want a membership

  Business Response

  Date: 08/20/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/20/2024

  I am rejecting this response because:  Not acceptable.  Fraudulent practices since this was unclear to me.   I did not see nor asked for a membership.  I was using the one time lookup with fee of 95 cents.     Asking for reimbursement of fee that was not explained clearly.   
  

  Business Response

  Date: 08/21/2024

  Hello,
  
  We have received your request and issued you a prorated refund for $19.95 This amount will be shown on your credit card statement within 2-5 business days.
  
  Please review our Terms of Service for more information about refunds or other policies.
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
  
  

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 day trial of peoplefinders on 8/4/24 and cancelled the subscription on 8/6/24 and was charged on 8/10/24 for the subscription. I proceeded to cancel the subscription a second time on 8/10/24 and called and emailed customer service to let them know I had cancelled the subscription and should not have been charged. At that time they didn't issue a refund. I want a refund. I cancelled autopay via ****** with them but this didn't prevent them from charging my card.

  Business Response

  Date: 08/20/2024

  Hello,
  
  We have cancelled the automatic renewal of your membership per your request and issued a refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account.
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This person Named *********************** 42 is on my credit report. I want this person removed

  Business Response

  Date: 08/16/2024

  Hello,
  
  We have access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the *************. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.
  Although we provide public records, we don't create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so we strive to report the most up-to-date and accurate information possible; however, this information must be publicly reported by the person themselves.
  
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a trial subscription in Feb 2024. Cancelled subscription on Feb 20, 2024.Company continued to charge me ***** monthly until August 2024 when i noticed the recurring charges on my bank statements.I called to get my refund. They issued refunds for August and July charges, but refused to offer refunds for March, ****** **** and June charges.This company is engaging in shady business practices, opening up multiple accounts without informing their customers.I would like a refund from the company for the money they stole from me in march, ****** may, and june.

  Business Response

  Date: 08/08/2024

  Hello,
  
  We apologize for any misunderstanding in our policies. When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds, however we did provide you with two refunds as a courtesy. 
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
  
  
  **************
  Mon-Fri 7:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders Customer Care
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/08/2024

  I am rejecting this response because:

  Account was cancelled in February and i was continued to be charged monthly.  Please see attached screenshot of the email proving i cancelled the membership.

  Companies like this should not be allowed to steal money from innocent people like me.  Im sure im not the only person registering this complaint with this company.

  
  

  Business Response

  Date: 08/13/2024

  Hello,
  
  We have reviewed your account and see that on 08/07 you spoke with a manager who provided you with 2 refunds in the amount of $24.95 . These amounts will be shown on your credit card statement within 2-5 business days. If you would like additional refunds you must contact your financial institution directly. 
  
  Please review our Terms of Service for more information about refunds or other policies.
  **********************************************
  
  
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/13/2024

  I am rejecting this response because:

   

  I am not able to dispute bank transactions that are more than 60 days old.  That is why i am requesting peoplefinders refund me the money they took from me.  

  They claim they dont have the ability to do that when i spoke to them on the phone.  I dont believe that.  

  I am very disappointed in this response because they have made it clear that scamming people is a part of their business model.  I wish the BBB would do more to curb these predatory business practices.  

  I cancelled my membership and was assured i would not be billed any more in the future.  I am due a refund for the months of march, ****** may, and june.

  
  

  Business Response

  Date: 08/20/2024

  Hello,
  
  Unfortunately no further refunds will be provided as we have followed our refund policy. We provided you two courtesy refunds of $24.95. Please see the terms and conditions you agreed to when signing up for our services.
  
  Click here to review our Terms of Service
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online trial for $.95 cents. As per online cancel procedure. I Canceled immediately and was notified by email confirming cancellation. Now charged credit card $24.95. Nothing was ever mentioned about canceling a second option. Complete deception. I now canceled second option and received confirmation. Again complete deception by this company. See all reviews.

  Business Response

  Date: 08/08/2024

  Hello,
  
  We have received your request and issued you a refund for $24.95. This amount will be shown on your credit card statement within 2-5 business days.
  
  Please review our Terms of Service for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peoplefinders dot com has fraudulently been charging my debit card ***** dollars a month for 11 months. They refused to refund when confronted on phone. I asked for a manager and they dumped me to voicemail. I demand a refund in full.

  Business Response

  Date: 08/08/2024

  Hello,
  
  We spoke with you by phone on 08/01/2024 and closed your account due to you reporting fraud. We take these matters very seriously, which is why we advised you to contact your financial institution so they could assist you in getting your money back. It is our company policy to close accounts and refer to the bank for refunds on instances where fraud has been advised. 
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/08/2024

  I am rejecting this response because: company accepts fraud status yet has refused to refund fraudulently withdrawn funds from my debit card (debit card has since been deactivated and replaced due to this)    See original complaint for exact monetary damages expected to be refunded to me without delay.   The amount was $29.95 for 11 months.   
  

  I demand refund to settle this complaint   
  

  thank you for your help 

   

  ****************************;

  
  

  Business Response

  Date: 08/13/2024

  Hello,
  
  Unfortunately we cannot assist you with your request of refunds due to fraud claims. Please contact your financial institution directly. 
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contact information may be scrap-able publicly, but I do not authorize ANYONE to repeat it for any reason.please remove my contact information from your website.

  Business Response

  Date: 08/08/2024

  Hello,
  
  All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.
  We are not required to remove any information from our website; however, we offer the option to you as a courtesy. You will need to follow the prompts online in order to remove your listing. 
  ******************************************
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a one time fee for a search to see if my info was online. I DID NOT agree to a membership. Peoplefinders employs deceptive practices that trick unsuspecting members of the public into a monthly commitment that they are betting slips by unnoticed for as long as possible. AS SOON as I saw this fraudulent charge I addressed it through PayPal. The service was advertised for $3.95. I see clearly from the other complaints that I am not the only one who has been scammed by this fraudulent advertising.

  Business Response

  Date: 07/29/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like for all my information to be removed from their data base.

  Business Response

  Date: 07/17/2024

  Hello,
  
  We are happy to assist you with the removal of your information from being shown on our website. There are a few easy ways to do this:
  Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online:  ******************************************.
   
  If you are a ********** resident and are looking to exercise your right to opt out your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Info on the footer of our homepage and follow the automated process online.
   
  If you are a ********** resident and are looking to exercise your other rights pursuant to the ***** please visit our Privacy Policy found at ************************************************ and follow the instructions.
  
  For additional information, please visit our Privacy Policy and our FAQs found at ***************************************************.
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.