Business Profile
Searchers of Records
Peoplefinders.comThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 249 total complaints in the last 3 years.
- 112 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter used the one time service for $.95, the company has since fraudulently charged her card multiple times for 2 other amounts, $14.95 and $24.95. One charge went through, so her card was reported compromised.Business Response
Date: 02/29/2024
Hello,
Thank you for reaching out! I was unable to locate an account with the information you provided. Please provide the first and last name, email address, and the billing zip code on your account so we can assist you. Alternatively, you can email us directly from the email address on your account.
However it sounds your daughter chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. she had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:02/24/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was offered 95 cents to find out someones phone info and was charged ***** a week later despite canceling the free trial beforehandBusiness Response
Date: 02/29/2024
Hello,
We have cancelled the automatic renewal of your membership per your request and issued a refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account.
If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:02/23/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This site is nothing but a scam! Not only do they charge for outdated information, they didn't even cancel my account when I requested for it to be canceled. Now, I'm requesting that they remove my information from their record, and when I input the *** it doesn't work. I want my information removed from this site immediately!Business Response
Date: 02/29/2024
Hello,
We apologize for any inconvenience. We were unable to find the listing you are referring to with the information provided. Please provide the *** where the listing can be found.
If you have any questions or need further assistance, please respond to this email.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:02/22/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb 18, 2024 I was charged $24.95 on my credit card, which was advertised as a .95 one time use fee. Its fraudulent and deceptive advertising to then put you on the hook a few days later for a recurring fee without notice until you have been charged. This extremely deceptive and should be considered a scam to anyone that uses it. I want a refund of the entire amount, and to be removed from the recurring charges.Business Response
Date: 02/29/2024
Hello,
We have cancelled the automatic renewal of your membership per your request and issued a refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account.
If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 02/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you for great customer service, and timely resolution.Initial Complaint
Date:02/07/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 4th **** I used their website to locate the owner of a phone number. When I entered the number their site said the number had been found and if I wanted the owners information I could pay $0.95. After paying the $0.95 their site said there was no information. Now 4 days later I have been charged $24.95. This business is a scam and lies to people about results then charges your account and thinks I will be paying monthly for a service that lied. I want the $24.95 refunded and cancel the service I didnt sign up for.Business Response
Date: 02/12/2024
Hello,
We have cancelled the automatic renewal of your membership per your request and issued a refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account.
If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
Date:02/07/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a 95 cent search on 2/4/24 and did not see that this meant you would be signed up for a membership and charged three days later on 2/7/24. I just saw this on my credit card. I don't understand why this company is allowed to use these practices. You can see from past complaints that these practices have been going on for years. Besides the point that they have been allowed, why would a company that is purporting to want to help people act in this manner? Very disappointed. I have since gone onto their website and cancelled the membership that I did not know I had until today.Business Response
Date: 02/12/2024
Hello,
We have received your request and issued you a refund for $24.95. This amount will be shown on your credit card statement within 2-5 business days.
Please review our Terms of Service for more information about refunds or other policies.
**********************************************
If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
Date:02/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking for a childhood friend online. I decided to use people finders after googling how to find people onlineI was charged 95 cents for the Information which I entered my credit card number. After clicking yes to a 3 page or more acknowledgment. After seeing 4 charges on my account 1 month later I was told I signed up for 2accounts. This is after I cancelled the first account within days of the acknowledgment I was charged a monthly fee. This business is a scam. I need my money back.Business Response
Date: 02/12/2024
Hello,
Our records indicate we assisted you by phone with the following concerns. We provided you courtesy refunds in the amount of $24.95, $7.48, and $12.48. These amounts will be shown on your credit card statement within 2-5 business days.
Please review our Terms of Service for more information about refunds or other policies.
**********************************************
If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 02/12/2024
I am rejecting this response because: I was not aware of the 2 monthly charges that were associated with two separate accounts. People finders use a bait system that was in there fine prints where you are under the impression you are agreeing to one payment for one account but you are actually paying for two accounts. I would like to get a refund for the additional account I was not aware of.Business Response
Date: 02/14/2024
Hello,
We have followed our company policy in regards to our refund process. If you wish to dispute any further charges you will need to contact your bank directly.
Please Click here to review our Terms of Service that were agreed to at the time of purchase.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:01/25/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use just try one time this Page and i Pay **** cents and wowww i was a surprised when i see my bank account they have been charging ***** and ***** per month for months!Business Response
Date: 01/29/2024
Hello,
Your account has been permanently closed and there will be no further billing on your account. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:01/24/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a charge for **** and **** on June 26, 2023, which I'm assuming was for a trial period. And then two days later- which wouldn't have even been a whole trial period- I got billed for $24.95. I definitely canceled by the end of a trial period, which I believe had been 7 days. I had an email confirmation but unfortunately it got automatically deleted after some time. Monthly fees of $24.95 were taken out near the end of every month thereafter, for a grand total of $174.65.Customer service would only refund my last charge in December. That's an outstanding amount of $149.70 this company stole.Business Response
Date: 01/29/2024
Hello,
At the time of purchase you chose to receive a discounted price for signing up for a 5 day trial to our Monthly Membership . You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 5 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. As a courtesy we have issued you one additional refund for the amount of $24.95.
Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 01/30/2024
I am rejecting this response because:
As you said there was a FIVE day trial period;
I got billed on day TWO.
As you also said, I CANCELED.
Yet you continued to bill me monthly.
And I am not the only one you have done this to.
Business Response
Date: 01/31/2024
Hello,
Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:01/23/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want my personal information removed from peoplefinders.com, and they offer a way to do this, however the company charges money to remove personal information which it sells to public and private parties, therefore engaging in extortion and predatory practices.Business Response
Date: 01/29/2024
Hello,
We apologize for any inconvenience. We do not charge for the removal of information from our site. Once you reach the page with your information it will bring you to a payment page, Please copy that URL and provide that to us so we can assist you with the removal.
If you have any questions or need further assistance, please respond to this email.
Thank you for contacting PeopleFinders.com.
Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-*****:00AM-3:30PM (PST)
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
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