Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my personal information removed from peoplefinders.com, and they offer a way to do this, however the company charges money to remove personal information which it sells to public and private parties, therefore engaging in extortion and predatory practices.

  Business Response

  Date: 01/29/2024

  Hello,
  
  We apologize for any inconvenience. We do not charge for the removal of information from our site. Once you reach the page with your information it will bring you to a payment page, Please copy that URL and provide that to us so we can assist you with the removal.
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16th I signed up for one free trail. I canceled the membership on the same day. I have proof of that. I was then charge two charges in December on the 20th for ***** each. After calling to try to get a refund I was told when you sign up you get two memberships and the reason for the two charges was because it was two months worth.

  Business Response

  Date: 01/29/2024

  Hello,
  
  Our records indicate you signed up for a 3 day trial to our Basic Membership and a 7 day free trial to our Rewards Membership. You cancelled the Rewards Membership but the Basic Membership was left active. When we assisted you by phone on 01/22/2024, we cancelled the Basic Membership and provided you with a refund for the charge of $24.95 that was billed to you on 12/16/2023. There were now double charges from the same date. The attempt to bill for ******* was a failed transaction, therefore no refund to be provided. You will not be billed going forward. 
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
   

  Customer Answer

  Date: 01/29/2024

  I am rejecting this response because: it is not true. 
  

  Business Response

  Date: 01/31/2024

  Hello,
  
  If you feel you created a secondary account that could still be billing you, please call our ************* Team directly for assistance. 
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:01/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to have my personal information removed from this particular website on 1/21/2024 and was instructed to use the "opt out" feature, however, this option did not work. Instead, I was directed to a page where I would have to sign up for and to pay to access my personal information. This is unacceptable as I have never authorized for my personal information to be used on this website. After several failed attempts to use the opt out feature on the People Finders website, I emailed customer service on the same day and received an automatic response that directed me to use the same feature that failed to work. I also watched the video provided on the website that illustrates how to remove personal information, but the process that is shown on the video is not the actual way to remove information. This is misleading and I have no intentions of paying for my personal information that never should have been put on this website to begin with. I would like for my personal information to be removed immediately.

  Business Response

  Date: 01/29/2024

  Hello,
  
  We have submitted a request to remove your listing. Please allow ***** hours for this to **************.
  
  Make sure you clear your browser cache and initiate a new search when verifying removal. 
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon checking my debit card transactions I noticed a couple of transactions that I did not make I called the company at peoplefinders.com and they pretty much told me they could not give me a refund and I asked to speak to a manager and then I pretty much got the runaround I want my money back

  Business Response

  Date: 01/29/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 5 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 5 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. We have issued you a courtesy refund of $19.95 for the most recent charge. 
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
  

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $0.95 to obtain a phone record that showed no results. It automatically signed me up for a free trial which I canceled the same day. I received an email stating that I would no longer be charged. Three days later I was charged $24.95. I had to cancel it for a second time. I called to get a refund, but they would only prorate the $24.95. They told me the $0.95 was the cost of the trial so they could not refund that, even though it is advertised as if you are paying for a single report (which produced no results). This company is scamming people with thier billing practices.

  Business Response

  Date: 01/18/2024

  Hello ****,
   
  Our system reflects we spoke to you today, 01/18/2024 to resolve this matter. We have cancelled the automatic renewal of your membership and issued a refund in the amount of  $23.34. Please allow 5 business days for this refund to post to your account.
   
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
   
  Best regards,
  PeopleFinders *************
  ***************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
   
   
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 01/18/2024

  I am rejecting this response because:

  I deserve a full refund, not a prorated refund. 

  
  

  Customer Answer

  Date: 01/18/2024

  I am rejecting this response because:

  I deserve a full refund, not a prorated refund. 

  
  

  Customer Answer

  Date: 01/18/2024

  I am rejecting this response because:

  I deserve a full refund, not a prorated refund. 

  
  

  Business Response

  Date: 01/19/2024

  Hello ****,
  
  We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any further refunds. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive website!I found a wallet and simply tried to return to its owner.95 cents to help someone is reasonable, I have no idea why I was charged $24.95 I would never spend this money just to find the owner of a wallet.I demand a refund.Even if the site supposedly ropes you into some kind of membership to search one person, it is not clearly presented to the customer.It seems like 95 cents and youre done,.. but evidently there is fine print. What a scam!

  Business Response

  Date: 01/17/2024

  Hello *****,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
  

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON DECEMBER 16, 2023 I WAS CHARGED $0.95 BY PEOPLE FINDERS ON CASH APP ACCOUNT ON DECEMBER 18, 2023 PEOPLE FINDERS CHARGED ME $24.95 ON CASH APP ACCOUNT I SLEEP AT THESE TIMES. I DON'T WANT TO KNOW PEOPLE FINDERS I DON'T KNOW WHAT THEY ARE ANDFL DIDN'T KNOW THAT THEY EXIST UNTIL I LOOKED AT MY CASHAPP ACCOUNT.I WANT MY MONEY BACK AND NOTHING MORE TO DO WITH PEOPLE FINDERS.I SINCERELY HOPE THIS GETS RESOLVED QUICKLY AND I DO NOT HAVE TO ENDURE ANY MORE PAIN AND SUFFERING FROM PEOPLE FINDERS. AGAIN I SINCERELY HOPE PEOPLE FINDERS RETURNS MY MONEY TO MY ACCOUNT AND WE GO OUR SEPARATE WAYS. NOTE: I WILL PRESUE FURTHER ACTION IF NECESSARY TO GET MY MONEY BACK FROM PEOPLE FINDERS I NEVER WANT TO HEAR ABOUT YOU GUYS EVER AGAIN PLEASE CLEAR THIS UP AS SOON AS POSSIBLE AND THANK YOU.

  Business Response

  Date: 01/09/2024

  Hello,
  
  We have received your request and cancelled the automatic renewal of your membership and issued a refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account.
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribe to ********************* online for I believe **** at first but in order to get more/all information you need during desperate times, it asks for you to pay a higher rate and then after 30 days, youll be charged more.. this website is very misleading.. I accidentally subscribed to the higher rate one and I obtained nothing that the website promised - I probably tried to use this website 3-4 times. I realized I was being charged ***** and I cancelled it or so I thought I did I found out today, while looking at my bank statement, that Ive been charged for the last 7 months, which was a shock to me!! I thought it was cancelled! I called and explained my situation to customer service and they basically said they could cancel and only reimburse me one month!! What?! 1 month!! This service DID NOT provide what it advertised and I call to cancel! Ive been charged for a service that did not work and I tried using a few times!! I dont think it right! I want my money back.. after reading all the reviews, this happens to a lot of people. Unethical!! They are stealing from people!!

  Business Response

  Date: 01/05/2024

  Hello *****,
  
  At the time of purchase, 06/06/2023 you chose to receive a discounted price for signing up for a 30 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. Your cancellation was not received and processed until 01/03/2023. Our ************* Team issued you a courtesy refund for the most recent charge of $29.95.
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a trial for Peoplefinders for $3.99,they have been taking out $29.95 every mth out of my checking account, cant get a hold of them at all. I want my money back

  Business Response

  Date: 01/05/2024

  Hello,
  
  Our records indicate that you were already assisted with this matter on January 3rd, ****. We issued you a full refund of $119.80. This amount will be shown on your credit card statement within 2-5 business days. Your account has now been permanently deactivated. 
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 10 I signed up for trial of people finders for 95 cents. I looked up what I needed to look up and I canceled it on the 10th also so I should not have renewed. There is a tense to take money off my debit card and finally on December 25th **** was removed from people finders and it shouldn't have been I canceled my subscription. When I call to talk to them they said that they can offer me $12 back half of my money and I told him no when they weren't supposed to take any of it to begin with.

  Business Response

  Date: 01/03/2024

  Hello,
  
  We have received your request and issued you a refund for $24.95. This amount will be shown on your credit card statement within 2-5 business days.
  
  Please review our Terms of Service for more information about refunds or other policies.
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.