Business Profile

Searchers of Records

Peoplefinders.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

249 total complaints in the last 3 years.
110 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
What a scam they have going on here. I wanted to do a reverse phone number look up. I was told the charge was for $0.95. I later find out that this was a discount AND and agreement to sign up for their membership and I was charged $24.95! Nowhere on the website did it say I was going to be charged more than $0.95.
Business Response
Date: 09/17/2024
Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. You cancelled your membership as of 09/16/2024 and you will not be billed further. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 09/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern. While I am not happy with not receiving a refund, I realize it is my mistake for not reading the fine print. Please urge other to never do business with people finder.
Initial Complaint
Date:09/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My **** account with **************** Employees ************ was fraudulently charged twice the amounts of $24.95 x 2 = $49.90. I had paid $0.95 to obtain an address etc, this being the only charge I agreed to. PEOPLEFINDERS fraudulently began making monthly charges of $24.95 on August 10 and September 10 2024. **** Fraud folks contacted me about the fraudulent activity and, as a consequence, my **** card has been canceled, and a new one will be sent to me.
Business Response
Date: 09/17/2024
Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 09/17/2024
I am rejecting this response because I have discovered that PEOPLEFINDERS is well known to pull this deception. The complaints to BBB about this not BBB accredited organization (on the BBB website) confirm the same pattern of deception. The complaints, BBB reviews, and PEOPLEFINDERS repayment of these fraudulent charges to those that complained are for the same reason as my complaint. The most recent repayment was 09/12/2024.
Peoplefinders need to return the $49.90 they fraudulently stole from my account. The ***************************************** case summaries on the BBB website confirm that this is a fraudulent pattern of conduct. The fraudulent behavior, followed by complaints to the BBB, is apparently identical to what I have experienced. I did not sign up for any membership - I paid 0.95 cents for a search of one person which was legitimate. Nothing else.
VISA contacted me last Friday to indicate this was a charge that had been made to my credit card, and asked to confirm I had approved it. I had not. This caused me to check if any other charges had been made, and another $24.95 charge had also been made unbeknownst to me just after the $0.95 payment in August.
i need Peoplefinders to return the $49.90 now - as they have done for others.

Business Response
Date: 09/18/2024
Hello,

The monthly billing is in the Terms of Service that you agreed to at the time of purchase. We do offer individual report pricing, however you purchased a 3-day trial for $0.95.

We have issued you a courtesy refund for $24.95. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 09/20/2024
I am rejecting this response because the full monies have not been refunded. One reimbursement of $24.95 has been refunded. Thank you for that 50% repayment. The second improper charge of $24.95 also needs to be refunded. Please refund that amount as well, as I only agreed to $0.95 charge - not a trial membership.
In my opinion, PEOPLEFINDERS should be renamed PEOPLEFRAUDSTERS if they continue to use such deceptive billing techniques.
Initial Complaint
Date:09/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Just like everyone else said. Giant pop-up on screen says PAY 1$ FOR THIS ONE SPECIFIC REPORT! I use ****** thinking okay well Im not handing over my card number or anything right? Still not good enough to protect myself from scummy scams like this. They clearly make their Pennies from hoping were all too lazy to call (more tricks: somehow they can reply through email yet to get a refund you need to call. Like seriously?) and absolutely NOOOOWHERE did it say that I was signing up for an AUTOPAY MEMBERSHIP. Legitimately did not say this. When you put a giant 1$ ONLY on the screen and its actually a 30$ a month membership buried in 10 miles of terms and conditions like really? Also important to note: how was it a trial if I paid for it??? Absolute SCAM and they know it. So Im wasting my time here.
Business Response
Date: 09/16/2024
Hello,

We have cancelled the automatic renewal of your membership per your request and issued a refund in the amount of $29.95. Please allow 5 business days for this refund to post to your account.

If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:09/13/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 6th 2024, I messaged the company informing them that the opt-out feature I was using to remove all of my identifiable information from their website for safety reasons related to stalking gave me an email message with a phishing warning. I explained that, as such, I was sending them a message electronically to make the request. I shared that if I didn't receive a response or the identifiable information had not been removed by September 13th 2024, I would be filing a complaint with the BBB. As of submitting this complaint, neither has happened.
Business Response
Date: 09/16/2024
Hello,

We have submitted a request to remove your listing. Please allow ***** hours for this to reflect online.

Make sure you clear your browser cache and initiate a new search when verifying removal.

If you have any questions or need further assistance, please respond to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 09/19/2024
I am rejecting this response because: I can still find my information on the website despite waiting more than 48 hours and clearing cache.

In the following page, all of the information shown is my information:

*******************************************************************************

Business Response
Date: 09/24/2024
Hello,

The *** provided has two results. Please provide the *** for the listing that reflects your information.

Best regards,
PeopleFinders Customer Care

*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 09/24/2024
I am rejecting this response because the process has not yet been finished.

To respond to the message noting that there are two results, this was intentional. Both results depict me.
Initial Complaint
Date:09/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a scam company. they will charge you $30 without telling you and once you called and finally get someone they will tell you that you cant get a refund. Most of the information are false.
Business Response
Date: 09/12/2024
Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We were unable to provide you with a refund because your account was already closed due to a chargeback with your bank being reported. You must follow up with your bank in regards to a status on your dispute.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 09/12/2024
I am rejecting this response because: I did not choose a 3 days trials. You never specify that you will charge me $30 after 3 days. This is how scammers work. I also called to cancel the trial but the phone was always busy. I also sent an email and only got an automatic reply and this even after I requested over and over. It also stated that you could call on Saturday and Sunday during business hours but that's not true either, the line was shut down.
Does it make sense to charge someone $30 after a supposedly 3 days trial. You usually charge people after they use your service, and you get billed 30 days after the service was provided but never 3 days. SCAM SCAM SCAM.

Business Response
Date: 09/12/2024
Hello,

We do have an option for an individual report however that was not the product you selected at checkout. We apologize we cannot assist you further as you have already disputed with your card company.

Best regards,
PeopleFinders Customer Care

*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 09/12/2024
I am rejecting this response because: When I called on Saturday and Sunday and even Monday no one answered. When finally I got someone on Tuesday , the person was so rude and told me that I would not get any refund. I do this so people can be award of your scam. This is the worst company ever. SCAM SCAM SCAM
Business Response
Date: 09/16/2024
Hello,

Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 09/17/2024
I am rejecting this response because:you are a SCAM company.
Initial Complaint
Date:09/09/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to do a single search on a phone number. I agreed to pay $0.95 for the service. And was told that I had a few days to cancel the membership and if I didn't that I would be charged a monthly fee So I canceled in this time frame that was given to me. I was sent a confirmation email saying that I cancel my membership. Yeah, for some reason. I still was charged for services that I didn't use. I use it one time like I said the 95 cent Membership so when I see that money was taken out of my account by them. I Called and talk to you a representative who told me that I only canceled one of my memberships and I said that's impossible. I only had one they said no. I had 2 that I only had canceled one I said. How is that possible when I always pay? Ninety five cents four one phone number look up And when I canceled the one membership that I had. Why was I never told that? I had another one that I had to cancel. They said everything was good that I only had to cancel the one because that's all. I had was one but yet when I call them. They told me. I had to and that I only had canceled one of my memberships which I finally asked. How is that possible? Because I would have had to pay twice. What is that? 2 hours he said that I only cancel one and now when I canceled. What's the one that was for a 7 day trial which that's not what I agreed to I only agreed to a 3 day trial which was 95 cents so they took my money. They are telling me that I didn't cancel them in the right amount of time which is not true because I did. I have a confirmation letter that they sent me saying that I canceled my membership and that it would still be good to the 14th of August. I did the membership August 7 I had until August 9th to cancel it which I did. So I don't understand why they are telling me that I didn't cancel the right one or I didn't cancel both of them because I wasn't aware of both of them. One is what I got So when I called to ask them and tell them I would like my money back.
Business Response
Date: 09/11/2024
Hello,

We have received your request and issued you a courtesy prorated refund for $12.47. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:09/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the trial this website offered march of 2023 I noticed it was a three day trial so I canceled the subscription before they charged me. I noticed a little while later they charged me so I sent a email requesting a cancellation and refund. They apparently did neither. I figured it wasnt worth fighting over the one charge so I moved on. Fast forward a year later they have been charging me every month for not just that one subscription but another as well totaling $465. I called to dispute this with them and they said all they can do is refund the last month. That leaves $425 of unauthorized charges. I called my CC and unfortunately they can only go back about 3 months. That leaves $345 in unauthorized charges. I called peoplefinders back to speak to a supervisor and the *** told me it was useless as Ill get the same answer then transferred me to a dead line. I called back a third time and spoke to a different *** and explained everything and told them I will be leaving negative reviews about all of this aswell as contacting the BBB and FTC and reporting the fraud. They said they would give my info to the supervisor when they finish their meeting. 3 hours later and no phone call so I call and explain everything again and get sent to a line where the supervisor picks up and I explain the issue to him (*******) and he says now they can refund 3 months of charges. That is still leaving $345 in unauthorized charges. So I have left my reviews explaining my experience and in doing so I found that there are multiple people leaving the same review explaining how they are still getting charged even after canceling. These are unauthorized charges and its stealing. Not to mention the other reviews on how people cant even access there accounts or log in to use the service they payed for. This company should not be allowed to access people payment info and continue to charge after multiple requests to cancel. I will include screen shots of others reviews.
Business Response
Date: 09/11/2024
Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership as well as a free 7 day trial to our Rewards Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have closed your account and provided you with six courtesy refunds. Unfortunately you will have to wait for the outcome of your disputes with your ******************* for further refunds.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about July 7, 2024, I wanted to send my daughter a Birthday Card with a present. I had misplaced her address, so logged on to People Finders. The amount I was quoted was $1.00. I obtained her address and mailed the gift. Surprised that on July 23, 2024, my debit card was charged $29.95. I wanted to call People Finders but a serious health issue prevented me from doing it. Then, on August 23, 2024, another charge for $29.95. This is getting serious. I never signed a contract that I was aware of and would like a refund of the amount you have charged me, which is $59.90. Using debit cards is getting to be a hazardous risk and due to several issues, I am seriously concerning closing my account. I hope you understand my situation and forward the refund to my bank account. Thank you very much.
Business Response
Date: 08/29/2024
Hello,

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. As a courtesy we have provided you with one refund of $29.95. Please allow 2-5 days for this process.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:08/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has illegally stolen over $60 dollars from me and refuses to refund my account.
Business Response
Date: 08/21/2024
Hello,

Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders *************
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 7:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:08/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to formally lodge a complaint against PeopleFinders concerning unauthorized charges made to my credit card.On June 24, 2024, I made a one-time purchase from PeopleFinders for the amount of $3.95, with an additional $0.50 for having the report emailed to me. I only required one report and did not wish to subscribe to any service.However, upon reviewing my recent credit card statement, I noticed that I have been charged a monthly subscription fee of $29.95 by PeopleFinders. I did not consent to or authorize this subscription and was shocked to see these charges.I immediately contacted PeopleFinders customer service to address this issue. Unfortunately, I was offered only a $9.00 prorated refund, which I find completely inadequate and unfair. The representative suggested that I should have called sooner, but I had only just received my credit card statement and noticed the charge.The entire situation feels deceptive, as I did not intend to subscribe to any ongoing service and only sought a single report. The minimal refund offered does not reflect the full amount I was wrongly charged, and I believe this practice is a scam.I request that the Better Business Bureau investigate this matter and assist me in obtaining a full refund of the unauthorized charges. Additionally, I hope that action is taken to prevent other consumers from experiencing similar issues with PeopleFinders.Thank you for your time and attention to this matter. I look forward to your prompt response and assistance.Sincerely,***************** ********
Business Response
Date: 08/20/2024
Hello,

We have received your request and issued you a refund for $20.29 resulting in one full refund of $29.95. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
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Sat-Sun 7:00AM-3:30PM (PST)

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Customer Answer
Date: 08/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

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