Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $.95 for a service from peoplefinders; the company told me that if I upgraded my service adding $24.95 it would yield better results and service. I complied totaling my charges to $25.90 and the results were not helpful nor correct. I immediately requested a full refund based on results of the service. Peoplefinders placed a hold on the charge, so my bank cannot do anything about it. I reached out to my bank who instructed me to call peoplefinders; peoplefinders says since I did not take action soon enough there's nothing they can do. They are according to *************** blocking the bank from taking action against them.

  Business Response

  Date: 12/12/2024

  Hello,
  
  We have received your request and issued you a refund for $24.95 as a courtesy. This amount will be shown on your credit card statement within 2-5 business days.
  
  Please review our Terms of Service for more information about refunds or other policies.
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 12/23/2024

  I am rejecting this response because: 

  My situation with peopelfineders is not resolved and they have been non-responsive since I requested my refund.  I do not have any additional documentation; i submitted everything with the initial claim.
  

  
  

  
  

  Business Response

  Date: 01/06/2025

  Hello,
  
  We responded and have advised we issued a courtesy refund of $24.95 on 12/12/2024. Please advise how we can assist you further. 
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership with the understanding that I could cancel within 3 days for a full refund. I canceled the next day. Then I was billed monthly, two times. When I called they said this was because I had initially signed up for not one but two memberships. I was unaware of this. When I asked for a refund, they said they could give a partial refund for the second month and nothing for the first month. I never used the service after that first day, and since the whole thing was a misunderstanding, I would like a full refund.. I was charged .95 Nov. 1 ***** Nov. 4 ***** Dec. 4

  Business Response

  Date: 12/12/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. As a courtesy we have refunded you $4.83 totaling one month full refund to you. 
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 5 day trial back in August. Canceled my membership 2 days later and have the confirmation of cancelation email received August 26th. However, I was charged $24.95 on August 29th. Canceled again and was still charged on September 29th, October 29th and again just now on November 28th. I contacted my bank and they informed me they were unable to block future transactions due to the fact that these are NOT automated transactions but MANUAL transactions. I called customer service and they even confirmed that they showed I canceled in August as well as in September but still could not answer as to why if I had 2 memberships then 2 cancelation procedures would not constitute a cancelation on both memberships. I asked to speak to a supervisor but was then disconnected. Have made several attempts to call back and even when I do get answered, I am then promptly hung up on. I am simply seeking now just to be assured that ALL my accounts are closed and my card will not be charged again and still cannot even accomplish that! This company is a ****, they know what they are doing and they do it well! They know you are unknowingly signing up for 2 accounts which will result in charges for the much higher amount and they know by processing MANUAL transactions as opposed to automated transactions then there is no way your bank can block future transactions therefore the only way you can be assured you won't be charged in the future is to get a new card completely! I know it's all fine print but there is a big difference between simple legal stipulations and taking advantage of knowing people will not understand dual accounts and then changing the manner in how they charge you! That is complete and deliberate manipulation and that is why this business is a complete scam!

  Business Response

  Date: 12/06/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:11/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for a ************ ongoing monthly membership. They charged me for one anyway. I called their support line and was routed in circles.

  Business Response

  Date: 12/06/2024

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 7:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised a trial offer of $1.00 to find someone. I looked up the one person and they charged my account for that 1.00. Not a problem there. No verbiage at the time stating it was a "trial". But then they came back and charged me for a membership at $29.95. I have since had to go in and cancel a membership I didn't agree to which appears to be buried in their site information when you agree to do a search for $1.00. Clearly a bait and switch approach. The purpose of the search was to located any information found on an owner of a business, to check their reputability before doing any business with them. The information was vague at best and while worth a $1.00 charge, certainly not worth $29.95. I will also be contacting my bank to advise them that this is a fraudulent charge. Certainly not disputing the $1.00 charge, however $29.95 for one search is a crime. Interesting to note: as of today I see they've changed their pricing completely. A screen shot of their page states .95 cents for a free trial, and $24.95 to continue to a membership. But below that it states $3.95 for premium and $29.95 for membership. Documents can be provided to verify what was taken from my bank as well as screenshots of their actual website. It appears this company has had MANY complaints for this same practice and not just on BBB.

  Business Response

  Date: 11/25/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account months ago in September, had fun with it for a bit and then cancelled my subscription and deleted my account because I was done. The last monthly charge (about *****) should have been in October. It's November, and I have another charge. I know I deleted my account with them. In fact I went on to their website a few minutes ago to see if I could create a new account using my old email address that I created the first one with, and it went through! So I know I cancelled my subscription! This is disorganized and honestly scummy. I did everything right, followed their instructions to cancel my subscription and deleted my first account entirely. So why am I being treated like this?

  Business Response

  Date: 11/21/2024

  Hello,
  
  I located an account with the email provided but there were no charges or a payment method on file. Please provide the name and email used to create the account. As well as the billing zip code that would have been used so we can search for an account that is being billed.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a confirmation that my membership was canceled on September 17. I then have confirmations that I was charged $24.98 on September 19, October 19 & November 19.

  Business Response

  Date: 11/19/2024

  Hello,
  
  Our records indicate that you had two memberships on your account. You canceled the Rewards Membership, but the People Finders Basic Membership was left active.
  
  We have canceled the PeopleFinders Basic Membership for you today. As a courtesy we have refunded you the most recent charge of $24.95. Please allow 2-5 business days for this to post to your account. 
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies. 
  **********************************************
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 11/19/2024

  I am rejecting this response because: I was not aware I'd been deceived into signing up for 2 accounts. I expect to be refunded every cent you have ever taken from me or this escalates further
  

  Business Response

  Date: 11/20/2024

  Hello,
  
  At the time of sign up you accepted the Basic Membership for the $0.95 trial and a 7 day free trial of our Rewards Membership. You agreed to these subscriptions and unfortunately you did not cancel both before they renewed. We will not be providing any additional refunds as we have already refunded the most recent charge as a courtesy.
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 11/22/2024

  I am rejecting this response because: Please provide records that I signed up for 2 distinct memberships and since I had 2 how was my request to cancel my membership determined to be in regard to the particular membership the cancellation was applied to? Why did I only receive confirmation of one membership? Ill need to review all of this information to ensure this outcome is acceptable 
  

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an issue with this website since June of 2024. I bought one report for a one month trial for $.95. I received one report in June, for $.95. I immediately cancelled my membership renewal after receiving one report. 5 days later, it renewed and charged me $24.95. I disputed. Because it was something I did, I was told to contact the company. They instructed me to cancel my membership. I did. Same process in July. July it auto-renewed. I called the company. Logged a complaint. They said they would not refund my money but gave me directions again to cancel. I followed the directions and cancelled the subscription a second time. They have been charging me $24.95 ea month since for an additional $149.70 The cancellation process doesnt work. I think this is intentional. As of today, I have continued to be charged every month! I want a refund. I want to no longer be in partnership with this company. They are thieves and unscrupulous. I am sending a photo of the two months I disputed the charges to have my cc tell me to contact the company. I did. Both times. And now a third.

  Business Response

  Date: 11/18/2024

  Hello,
  
  Your membership was successfully cancelled on 11/15/2024. We have issued you two refunds of $24.95 This amount will be shown on your credit card statement within 2-5 business days.
  
  Please review our Terms of Service for more information about refunds or other policies.
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 11/18/2024

  I am rejecting this response because:

  I called support in July to cancel this subscription.  I followed necessary steps to cancel the membership   It didnt cancel  this business can see that there has been zero activity since June  I want Aug, Sept, refunded as well  

  It should not be this difficult to manage your account  

  this is just a money grab  

  
  

  Business Response

  Date: 11/19/2024

  ******************************* Team is available by email or phone 7 days a week and we do not see any previous communication prior to 11/15/2024, when your cancellation was processed. Unfortunately, we cannot provide you any further refunds as you did agree to our Terms of Service when signing up. If you wish to receive further refunds please contact your bank for assistance. 
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 11/20/2024

  I am rejecting this response because: what they are saying is untrue. I did call. I did log in. They probably had a computer update in the last 4 months. I cannot explain or speak to their glitch. Again, I spoke with an agent. They assured me it was canceled. They need to go back and check their audio files. 
  

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their service for one (1) search and paid for it. They used my personal information to sign me up WITHOUT MY KNOWLEDGE OR APPROVAL for a monthly membership. It took two months before I noticed I was being billed on my bank statement. These people are crooks. I neither desired nor approved of this membership. They did it - not me. I called them up and stopped it and they did. But I got no refund. I was told to 'talk to my bank'. My bank said no, I had to get my money back from them.

  Business Response

  Date: 11/14/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 1 $10 background report on 11/6. When you're charged, the message says something to the effect of "you'll be charged $10 monthly." I ended up getting charged twice for the 1 background report I requested. Not sure why. I then logged in to try and cancel but there is no ability to do so. I called 11/8 and the automated system gave instructions to cancel which I followed. However, the instructions weren't correct. I also used their ************* email to request the cancellation and have not heard back yet. This company should be shut down for their tactics of making it very difficult to cancel.

  Business Response

  Date: 11/14/2024

  Hello,
  
  We received your email on 11/08 and we responded with instructions on how to cancel your membership. After reviewing your account, we see your cancellation was processed successfully. As a courtesy we have issued you a refund for $9.95. This amount will be posted to your account within 2-5 business days.
  
  Please review our Terms of Service for more information about refunds or other policies.
  **********************************************
  
  If you have any questions or need further assistance, please reply to this email.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.