Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account in two hours and three days later, they falsely charged my card. Had to shut the card off affecting how my bills get paid. Have to wait 10 days to be able to pay bills, incruing late charges. Absolutely a scam. Needs to be removed as a business. Shares your personal information without consent. SCAM BUSINESS!!!!!

  Business Response

  Date: 02/19/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. 
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid money for a report, and afterwards attempted to cancel the automated subscription that comes with all reports. I did so, and upon doing this I was signed up for a membership and charged $29 to my bank account. I did not consent to this transaction, and am demanding a refund.

  Business Response

  Date: 02/14/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 02/15/2025

  I am rejecting this response because:

   

  i did cancel before my 3 day membership even ended  i attempted to call customer service during business hours  no one answered and the automated message stated you were only open from 8 am to 5 pm. I called at 8:30 am! I am a struggling single mom with not much money. I clicked the cancel button for the membership and still got charged  please stop scamming people out of their money  i have a 3 year old daughter with 0 support. I am begging you to please refund, please, i really need my money

  
  

  Business Response

  Date: 02/19/2025

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 7:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used **************** to find out a phone number owner that was harassing someone I know. Checked out as guest and paid $.95. Days later I got a charge for $24.95. Must be some sort of hidden membership fee? Even though I clearly checked out as guest. I tried to get help and they told me I needed to go online. Login and cancel but I have no login. Immediate after that I am charged $14.95. This is highly fraudulent activities hidden by massive amounts of text.. this needs to be stopped.. your business has more victims then cuatomers.. and I need my refund for $24.95 and $14.95. I'm here to get this resolved and am taking every Acton on every possible platform to make sure this does not continue.

  Business Response

  Date: 02/04/2025

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership as well as a free 7 day trial to our Rewards Membership. You had the option to cancel these membership trials at any time on the website, via email, or with a representative over the phone. We have received your cancellation after both trials have ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service was advertised as $1.00 per report. I only wanted to pay the $1 for the report. It prompted me to make an account to access the report and I was not made aware that I would registering for a monthly membership. Attempted to contact the number on file for a refund, the phone number is not in service. There is no email to access it. I will be disputing as fraudulent charges and deceptive advertising! I would have never provided my payment information for a membership! *****

  Business Response

  Date: 01/24/2025

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 7:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a report for $3.95, in website said you had to cancel or they will charge a monthly charge for $29 something. I went into the account and cancelled subscription. And the since i cancelled i kept looking on the website. They didnt notify me of anything. Next day i checked my email and i saw that this website (Peoplefinders) had fraudulently changed me for a whole year subscription for the amount of $69.95! I called them immediately and they refused to refund, they stated i had searched for a couple of people already, and i had just clicked on people where under the person i was searching but i was not aware they had subscribed me into another plan with out my consent. 

  Business Response

  Date: 01/21/2025

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 01/22/2025

  I am rejecting this response because: ***** has refunded me NOT peoplefinders. People finders needs to refund ****** that amount because ****** has me on a negative!
  

  Business Response

  Date: 01/23/2025

  Hello,
  
  You must contact ****** directly for an update on your claims with them. Unfortunately we cannot do anything further on our end. 
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** or Madam,Following my unsuccessful search for my high school classmate at the Los Angeles County Recorder on 09/26/2024, I paid Peoplefinders, LLC $.95 for a three day use of its search engine. I conducted a number of searches that same day and nothing else. The only thing I received from the merchant was an email welcoming me without any additional notices about an auto renewal, price or how to cancel. This violates California law. On 12/30/2024, my credit union blocked my **** account, and the next day I discovered the four unauthorized charges and asked the merchant to refund all payments. The merchant has only refunded one payment of $24.95. I ask that you assist me in recovering the remaining three payments, please.Thank you. 

  Business Response

  Date: 01/06/2025

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
  
  **************
  Mon-Fri 7:00AM-6:00PM (PT)
  Sat-Sun 7:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders Customer Care
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 01/06/2025

  I am rejecting this response because:

  Peoplefinders, LLC did not comply with Sections ***** and ***** of the Business and Professions Code at the time of contracting:

  "Existing law also requires the business to provide an acknowledgment that includes the automatic renewal offer terms or continuous service offer terms, cancellation policy, and information regarding how to cancel in a specified manner."

  Since there is no acknowledgement containing this information, the merchant's offer is void, and I am entitled to the unauthorized charges amounting to $75, please.

  Thank you,

  ******* Paul ****************

  Business Response

  Date: 01/17/2025

  Hello,
  
  The acknowledgement of recurring subscription happens at checkout and purchase cannot be made unless this box is checked. Our cancellation is clearly laid out in the linked Terms and Use as part of that acknowledgement. You called us on 12/31 and requested cancellation by phone and at that point the membership was cancelled. There were no previous attempts to cancel online or by phone. Please see the attached screenshots of our website that you were provided with upon using our services.  Terms of ********************************* Fees. If you sign up for our monthly membership or other subscription term you select ********************** PeopleFinders bills you for your online account using the billing information you provide (your "Billing Account") for use of the ****************** which enables you to conduct searches during your term of membership you select. A one month term is agreed by you to be a 30-day period. You agree to pay PeopleFinders all charges at the prices then in effect for your use of the ****************** using your Billing Account, and any applicable taxes, and you authorize PeopleFinders to charge your chosen payment provider (your "Payment Method") for the ******************. You agree to make payment using that selected Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method (the "Payment Method Provider"). If PeopleFinders does not receive payment from your Payment Method Provider, you agree to pay all amounts due on your Billing Account upon demand. In the event we are advised of insufficient funds in your account or credit to cover your payment by credit card, we may re-present such uncleared or rejected payment to your Payment Method Provider. PeopleFinders reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment and to update your information from available third party sources. You can cancel your membership at any point during your current subscription term to avoid subsequent fees being billed by using our contact form located at ****************************************** or by logging into your account, ****************************************, clicking on the "Your Account" tab and going to the section entitled "Your Membership. Because of the user access granted to you during the period of membership, all monthly charges are NON-REFUNDABLE regardless of the amount of time left on your monthly term. If you cancel a longer subscription term membership you may receive a pro-rata refund based upon any full months left on your term. Pro-rata months are not refunded. All prices are in US Dollars and do not include **************** provider, telephone, and other connection charges.
  
  And in accordance with law, cancelling a membership is one very clear button in the membership dashboard per the instructions in the terms of service
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 01/20/2025

  PeopleFinders Customer Care,

  We will let the judge decide.

  ******* Paul ************

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024 I sent a request to have all my information removed from all their websites that they opperate/ own or provide information on. Someof my information was removed and then the next day the information is back on the same websites. I have opted out of their websites indefinitely.

  Business Response

  Date: 01/06/2025

  Hello,
  
  We apologize for any inconvenience. We were unable to find the listing you are referring to with the information provided. Please provide the *** where the listing can be found.
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the trial version of this platform for which they charge $1.00. After thatand still with the trial periodI cancelled the membership and received a confirmation of the cancellation by email. I then noticed that there was another membership listed, and I immediately cancelled that one as well (and received a cancellation notice). Please note that I did NOT sign up for the other membership nor any further memberships!As I was going through my accounts today, I saw that this company has been charging my ****** account $24.95 monthly since August. I immediately wrote them attaching the cancellation emails and called them to get a full refund of $125.75. I was told that the most that they are allowed to refund is three months and that if I had problems signing up with their website, I should have notified them. Apparentlyand this is reflected in the many complaints written herethey have a THIRD membership which I didn't cancel. Really??!! And it was the Basic Membership. Really??!!This is truly a BAIT AND SWITCH company, and they need to have their licenses revoked. It is not okay that a company does not clearly communicate their membership and pricing levels. It is not okay that a company secretly signs you up for additional memberships that you did not agree to. It is not okay that a company refuses to return all of the money they stole from you, and It is not okay that you have no access to any invoices or other documentation from the companyeither via email (which would have alerted me to their charges) or through their ********** their ******************* they only list 2 membership levels but write that ******** has the right to create its own memberships. On the ******** website, they list 3 options, but none of these match what they have charged me. And yet somehow I signed up for three different memberships?I can apparently only upload one piece of documentary evidence. I've uploaded the options from their website.

  Business Response

  Date: 12/17/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:12/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid money for a report, and afterwards attempted to cancel the automated subscription that comes with all reports. I did so, and upon doing this I was signed up for a lifetime membership and charged $70 to my ****** account. I did not consent to this transaction, and am demanding a refund.

  Business Response

  Date: 12/17/2024

  Hello,
  
  Our records indicate that we refunded you the charge of $69.95 on 12/16/2024. Your account has been cancelled and you will not be billed further. 
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  
  Thank you for contacting PeopleFinders.com.
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a 1.00 for one look up on their site! They charged me 6.99 and ***** for a membership I didnt authorize! I called them multiple times and they said they didnt do it!***** *****

  Business Response

  Date: 12/12/2024

  Hello,
  

  We have searched our system and cannot locate an account for you by full name or email. We also do not bill for the amounts you have been charged for. We recommend reaching out to your financial institution to assist you with the charges and potentially more information on the company that is billing you.
  
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 12/13/2024

  I am rejecting this response because: I wasnt given the full refund they still owe me 6.99 . If I wasnt in their system how did they take money from my account.

  ***** *****

  
  

  Business Response

  Date: 12/13/2024

  Hello,
  
  We are not the company that is billing you, therefore we have not processed any refunds. Please reach out to your financial institution for further assistance on the company that is billing you. 
  
  
  Best regards,
  PeopleFinders Customer Care
  
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.