Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,877 total complaints in the last 3 years.
1,061 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a brand new **** Suede purse on Poshmark for $250. I shipped the correct item with proof. The buyer claimed she received the wrong item, shipped back a disgusting, broken, stained bag and Poshmark took her side and my money. This woman had never sold or bought anything from Poshmark before. Was 100% lying in order to get a free bag.
Business Response
Date: 02/03/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/01/2025.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/03/2025

Complaint: 22865624

I am rejecting this response because the buyer returned a completely different bag. It was used, stained, and torn. I shipped a brand new bag and lost $200 while the buyer got a free bag. She had never purchased or sold anything on Poshmark and has since deleted her account. She scammed myself and Poshmark and I would like the money I am owed.

Sincerely,

*** *****
Business Response
Date: 02/07/2025
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/07/2025

Complaint: 22865624

I am rejecting this response because: I shipped a brand new **** bag and the buyer, who has since deleted her account, took pictures of a completely different bag, lying and claiming I shipped the wrong bag. I have proof that I shipped the brand new $250 bag. She sent back a completely different bag - stained, torn, and without a label. She scammed myself and Poshmark and got away with a free bag while I lost $250

Sincerely
Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered size 8 shoes. Shoes do not fit. They are too small. I took a photo right away and submitted within their time frame and parameters. Was told they don't refund because of a size issue.Ordered a bag. Didn't appear to be real leather and had an unpleasant odor. Was told it fit the description and seller had no record of smelling items.
Business Response
Date: 02/03/2025
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.
Regarding order 67850edaa52d5da66b4c6e28, a response has been sent to the user via email on 01/22/2025.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to Reference number ********- BBB said this is a duplicate complaint. it is NOT- same company different issue. I will state my case again. it has NOT been seen by POSHMARK and I want it to go to them for review.I am a seller and sold a pair of boots. ***** bought them through POSHMARK and I shipped them. when the buyer got the boots, the box had broken and there was just one boot. Kind of disappointing, but okay. BUYER told poshmark it was the post office fault, and I agree. I have sold from POSHMARK for years and never ever had this issue. POSHMARK told the buyer to send me back one boot. What on earth would I do with one boot. So Poshmark did not reimburse me, I would have only gotten 8 dollars on the deal, but I want the 8 dollars. I did nothing wrong- I sold 2 boots, got back 1 boot that was not sellable and i lost out. I want poshmark to do the right thing and reimburse me the money -8 dollars which is what i would have made and should have made. this is not a duplicate complaint. they have not had this- and NOBODY from poshmark responded to my 10 emails about this. THIS IS NOT DUPLICATE
Business Response
Date: 02/03/2025
At Poshmark, we take every dispute seriously and conduct a thorough investigation by carefully reviewing the photo evidence provided by the buyer and comparing it to what was returned to the seller.
As part of our Posh Protect Policy, we requested additional photo evidence from the seller to further support their claim. Unfortunately, since the seller did not provide the requested photos within the given timeframe, the dispute period expired, and the claim was resolved accordingly. Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/03/2025

Complaint: 22864311

I am rejecting this response because:
These people never read their emails. I asked what they want a picture of. Nobody responded. I sent 10 emails abd the people did not respond or didn't speak English. ***** on you! Do better!

Sincerely,

******** *********
Business Response
Date: 02/07/2025
Any further questions or concerns can be emailed to ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/07/2025

Complaint: 22864311

I am rejecting this response because:they never listen or respond. I asked then 5 times what they want pictures of. They never responded. This is insanely horrible service on their end. They did not listen to my complaint and still not listening. All this over 8 dollars. But poshmark is wrong and they know it!

Sincerely,

******** *********
Initial Complaint
Date:01/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/14/2025 i purchased a pair of shoes from poshmark for $********* order was supposed to be here no later than 01/17/2025 So a few days after the 17th i began checking tracking numbers quiet often, and the status on the tracking Never changed from (shippment label created). I have contacted poshmark several times requesting a redund and they keep tellin me i should pretty much just have patience and continue checkin the trackin on it and wait for my order. I also made an attempt to contact the seller, and it notified me that i couldnt clomplete the action because she had blocked me. Under my informed delivery it was showing up under incoming packages and then after the 17th of this month (the day it was supposed to be here by) it has completely disappeared from my informed delivery incoming packages. But when u click the tracking number link listed in the order confirmation email that i recieved when i purchased it it pulls up everytime it was updated. And there is a total of 2 updates on the trackin the 1st one is label created, and the 2nd one is **** electronic recipt of item for mailing excepted. And both of those updates were on the day day i made the purchase on the 14th this month.
Business Response
Date: 02/03/2025
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 67867a79348a85865963b58d. A refund was issued to the user on 02/03/2025 to the users original form of payment.
Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 20th I ordered a mink coat on Poshmark using my balance credit from previous sales I made on Poshmark and also my credit card. Two days later on Jan. 22nd I received a message from Poshmark that my item has been delivered in or at mailbox at ***** am Since I was homesick on that day, I opened my door , checked my mailbox and the package was not there. A few moments later I contacted the seller on Poshmark asking if the package was shipped in a box because upon checking the tracking it stated that it was delivered in my mailbox. My mailbox is small and only mails fits in my mailbox. I tried contacting Poshmark and their team said to check around , ask neighbors and go to the post office to ask if they can help locate the package. In the email Poshmark also stated that if the package is not found by the 27th of January I should reach back out. Which I did and now theyre not trying to help resolve the issue. The seller has been paid out and I still have not received my purchase . This has caused so much frustration. I paid $416.97 in total. Please help resolve this
Business Response
Date: 02/03/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/27/2025 and our team is currently working with **** in locating the user's package.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have refunded me

Sincerely,

***** H
Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against Poshmark Summary of Issue:I am filing this complaint against Poshmark for failing to pay me for a sold product, withholding funds from a withdrawal, and ignoring multiple messages about these issues.Incident Details:Unpaid Product Earnings ($255):On 11/17/2024, I sold soccer cleats to a buyer (@mariacisnero413) on Poshmark. Due to a **** delay, the delivery was late, but the buyer was understanding.Poshmark intervened, refunded the buyer, canceled the transaction, and blocked communication between me and the buyer.The product was delivered to the buyer, as confirmed by **** tracking, but I never received the $255 in earnings. I repeatedly requested compensation or the return of my product, but they ignored all messages.Withheld Withdrawal ($212):On 01/02/2025, I initiated a $212 withdrawal from my Poshmark account to my bank via direct deposit. While Poshmark states transfers take 23 business days, I have yet to receive the funds nearly a month ******** bank confirmed they received no deposit from them. I have successfully completed withdrawals in the past, typically within minutes.Account ********************************* suspended my account, alleging the products I sold were counterfeit. These claims are false, as my products were genuine. This unjustified suspension prevents me from resolving the issues outlined above.Resolution Sought:I request the following:Immediate release of my withheld $212 and confirmation of transfer to my bank account.Full compensation for the $255 soccer cleats delivered to the buyer.Reinstatement of my Poshmark account and a formal explanation of their actions.Attempts to Resolve:I sent over four messages to Poshmark, which were ignored. Despite my efforts to resolve this matter amicably, Poshmark has failed to respond or act.Conclusion:Poshmarks inaction and lack of communication are unacceptable. I respectfully request the BBBs assistance to resolve this matter promptly. Sincerely,Remmy Azeh
Business Response
Date: 02/03/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.
Regards, Poshmark Client Service

Customer Answer
Date: 02/03/2025

Complaint: 22862415

I am rejecting this response because: While I acknowledge their statement about detecting a security issue with my account, I want to emphasize that my experience is not an isolated incident. After researching customer experiences online, I found numerous complaints from other Poshmark users who faced similar issues, raising concerns about a recurring pattern of inadequate customer support and security measures.
I urge Poshmark to take full accountability and implement meaningful improvements to prevent continued customer dissatisfaction. I appreciate ********************* assistance in ensuring a fair resolution.

Sincerely,

Remmy Azeh
Business Response
Date: 02/06/2025
For any additional questions or concerns, it is highly recommended that they are mailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/07/2025

Complaint: 22862415

I am rejecting this response because: Dear BBB Representative,
I appreciate Poshmark's response; however, their suggestion to contact ******************************** is not a resolution. I have emailed Poshmark numerous times regarding this issue, yet they have consistently ignored my inquiries. It has now been over a month, and I still have not received my funds.
This ongoing delay and lack of response demonstrate a disregard for users on their platform. My experience is not an isolated incidentmultiple sellers have reported similar issues, as evidenced by the attached reviews. The failure to address these concerns has significantly impacted my business operations and credit standing, causing financial harm.
I urge Poshmark to take immediate action to resolve this matter. If this issue is not addressed promptly, I will have no choice but to pursue a formal claim for the damages I have incurred due to their inaction.
I request a concrete resolution with a clear timeline for the release of my funds. Please escalate this matter accordingly.
Best regards,

Sincerely,

Remmy Azeh
Business Response
Date: 02/18/2025
Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.

Regards, Poshmark Client Service
Initial Complaint
Date:01/26/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on the 16th. The order was never shipped. The seller created a shipping label and that's it. Then never shipped it. I want a refund. I've sent Poshmark over ********************************** I want my money back. The order was a total of ***** for a pair of earrings and shipping. Please help they will not respond to me.
Business Response
Date: 02/03/2025
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 6789bc4019b4e35f67a6fb1a. A refund was issued to the user on 01/****** to the users original form of payment.
Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:01/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark just banned my account for no reason at noon. I didn't do anything. My products are selling well, but now I can't see any of my listings and I can't receive my balance. I'm a father of two children and I have no source of income. Is this bullying?
Business Response
Date: 02/03/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.
Regards, Poshmark Client Service

Customer Answer
Date: 02/03/2025

Complaint: 22860651

I am rejecting this response because:Your inspection will take several years. I have searched the same case on ****** for half a year and they have not responded. So I think Poshmark is just perfunctory to BBB. I don't understand why they dare to do this to the *************** and consumers.

Sincerely,

Yuzhou Qian
Business Response
Date: 02/07/2025
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Business Response
Date: 02/07/2025
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/07/2025

Complaint: 22860651

I am rejecting this response because:They won't reply to your emails.

Sincerely,

Yuzhou Qian
Initial Complaint
Date:01/26/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold an item on Poshmark and the buyer did not pay for the item. I delivered this personally and the buyer has not marked it as delivered.I contacted Poshmark several times without resolution and they proceed the cancel the order regardless of the message chain on the order.I am requesting they release payment of the full sale price of $100 waiving their fee due to the lack of action.
Business Response
Date: 01/31/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has not been able to list anything since the middle of December. All my listings were removed without notice. I have sent at least 5 emails Poshmark without any response. I have not had any issues with my sales. I had plenty of sales without issue and never received a rating below 5 stars. I would like someone to contact me with an explanation why and how to proceed going forward. I would like to be able to list and sell again on this platform.
Business Response
Date: 01/31/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.
Regards, Poshmark Client Service

Customer Answer
Date: 02/01/2025

Complaint: 22858700

I am rejecting this response because:

I have already received the same generic response from your ******* support. Is there a timeline for this investigation? Is there any other information you can provide in this matter? Its a very basic response. I apologize I have to send a follow up but its been so hard to get a response from the company.

Sincerely,

******* *******

Business Response
Date: 02/07/2025
Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.

Regards, Poshmark Client Service

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Poshmark.com is NOT a BBB Accredited Business.