ComplaintsforPoshmark.com

Consignment Clothes

Additional Complaint Information

Customer Complaint:

BBB’s file for Poshmark.com opened in December 2012. A review of complaints was completed in February 2024. Complaints on file concern issues with returns and refunds.

BBB suggests consumers review the company’s Terms and Conditions prior to signing up with Poshmark.com. Please review the Posh Protect link for Refund Policy Posh Protect & FAQ’s that details the company’s Return Policy.

https://poshmark.com/faq

https://poshmark.com/terms#return-policy

https://poshmark.com/posh_protect

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Initial Complaint
09/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I dont understand how they can make you pay for something you are selling. They were very insistent about the payment and have now refused to refund the money.
Business response
09/19/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/15/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer response
09/20/2024

Complaint: 22283528

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
09/10/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I sold an inspired bag that was listed correctly and compliant with trademarks and then they refuse to send me bag back or 150$ so essentially they just stole from me.
Business response
09/16/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/11/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer response
09/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Customer response
09/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is ok to me.

Sincerely,

*********************************
Initial Complaint
09/08/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Sun, Sept 8, 2024 I saw a post on Poshmark advertising new shoes size 39...****** stated she never got around to wearing them.I put in an offer and woke up to offer being accepted. Two hours later I looked online at the original store where she purchased the shoes and saw in their description that it was recommend to size up on this style. I had bought from the store two weeks earlier for a pair of shoes size 39...they fit perfectly. I didn't see anything about sizing up. Anyway, within 2 hrs, I contacted seller and let her know what I learned about the sizing and told her they wouldn't fit and asked for a refund. I waited for a response...none came. So I was going to message her again but noticed she blocked me making it impossible to talk this out. I contacted customer service...they said there was nothing they could do because offers are binding and to contact seller. I write back How? She has blocked me! I sent proof of the Want Les Essentials description stating size up required for this particular style. I sent customer service screenshots of the block and also noticed she finally did respond but only to say she wouldn't cancel the order. I believe she was being deceitful in not explaining the need to size up...If I wanted to buy shoes too small ... obviously I wouldn't. I have no problem paying for goods, but want them to fit instead of ending up as an unnecessary headache. I will refuse delivery. But the thing is, why can't the seller just work with me and issue a refund instead of going through all of this with her and customer service as well as with ****** and Canada Post!Sellers have to be held accountable for being honest and clear in what exactly they are selling. It makes for better business. I want a refund so I can buy shoes that fit, rather than shoes that don't!
Business response
09/13/2024
Poshmark appreciates you bringing this matter to our attention. A refund was issued to the user on 09/10/2024 to the users original form of payment.
Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service

Customer response
09/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
09/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This seller on Poshmark sold me a Belmint Water Flosser as a new item, on 8/20/2924, the picture of item displayed a seal label attached to the box.I received a Belmint Water Flosser with the box seal taped to the box and saw dust on the underside.The water flosser has 8 spraying level, only one worked at a minimum. The water flosser did not turn off I received it on 8/26/2024, per Poshmark Protect policy I requested a full refund, indicated why, filled out form, added pictures.Seller indicated that I was a suspicious buyer because I was a first time buyer.Poshmark respond was to give me a $20.00 credit for an item that belongs in the trash.
Business response
09/13/2024
Poshmark appreciates you bringing this to our attention. Poshmark is unable to locate any messages containing the information presented in the claim as an email or order number was not provided. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.
Regards, Poshmark Client Service
Initial Complaint
09/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 27 Aug 2024, I purchased an item on Poshmark, with the description of authenticity (anything over $500) and a dust bag. The total cost was $831. I received the item on 2 Sep 2024. I opened my packages and noticed there was no dust bag as described in my purchase and the purse is not authentic. This is a large amount of money, and I have not received any explanation from Poshmark on the authenticity. I provided them with multiple photos upon arrival and they refused to respond. I want to return the item and get my $831 back. The item is a *endi bag and I included a photo of the straps where the * does not align. They purposely waited 48 hours to tell me the item does not qualify and auto accepted the item without my approval. I do not wish to accept this item. When I asked them to explain my messages are being blocked. Ive provided a few pictures. This is very scary; I think I was scammed. Can you please help me?
Business response
09/12/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim from the email address provided. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance.
Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
09/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have only made two purchases on Poshmark in the last 6 years, the second was for a license plate cover that ended up not fitting my vehicle and I contacted the seller the next day to cancel the order and the seller was in agreement, but Poshmark support won't respond to anyone in a timely manner, it's been 3+ days now, so the order didn't get cancelled, the seller got sick of waiting and shipped it anyway. I have opened a dispute with Amex, but I cannot believe how awful this website is and how horrible the customer service is and why can't I cancel a stupid order if the seller was in agreement? The seller has many items on Poshmark and has more than one of this item, the ad is still up, so it's not like I hurt them, I even offered to pay a restocking fee. Now I am upset that the seller is trying to force me to take an item I tried to cancel and I will be refusing the package when it arrives and warning everyone I know never to shop on your awful website, I thought you were more like ***** where I have never had an issue cancelling an item before it's shipped. Such a horrible business model, you should be ashamed of yourselves!
Business response
09/12/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor.

As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller.
Any questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer response
09/13/2024

Complaint: 22242622

I am rejecting this response because: The seller was willing to cancel the order before it was shipped but I couldn't get any help, your company is horrible, I will tell everyone I know not to shop with you and your terrible customer service, I hope Amex rules in my favor! So slimey!

*************************
Business response
09/16/2024
In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor.
Regards, Poshmark Client Service
Customer response
09/16/2024

Complaint: 22242622

I am rejecting this response because: Poshmark could have worked with me in a timely manner when this all started! Absolutely insane that I couldn't cancel the sale when the seller agreed to!

*************************
Initial Complaint
09/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They refused to provide a return label for products bought no as described. Ive contacted customer support multiple times and they just give you the run around. Theres no where on the website for returns, its ridiculous.
Business response
09/12/2024
Poshmark thanks you for bringing this to our attention. Our disputes team takes every claim seriously and conducts a thorough investigation, comparing the photo evidence with the listing and any relevant comments. Under the Posh Protect Policy, we requested additional photo evidence from the buyer as the original photos provided were not sufficient enough for us to assist properly. Since the buyer has yet to provide additional photos, the return has not been granted at this time.

Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
09/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a pair of slippers from a seller, and the seller sent my shoes to someone else. She put the wrong shipping label on the packages. When you order from Poshmark, they dont release the money to the seller until you say you received your order, which I never received mine. Poshmark instead of showing customer care was giving me 1 day to ship the item that was sent by mistake back, and was going to release the funds to her when I never received my item. Now the seller is demanding I rebuy them when I already purchased them. I should not have to rebuy something I already put money out for because the buyer is clearly oblivious and negligent. I have never been treated so poorly by customer service. The seller and ******************** should be held accountable.
Business response
09/11/2024
Poshmark thanks you for bringing this to our attention. Our disputes team takes every claim seriously and conducts a thorough investigation, comparing the photo evidence with the listing and any relevant comments. Approved returns require the user to ship the item back to the seller to receive their refund.

Under the Posh Protect Policy, our team approved the return and provided the user with a return label, along with detailed instructions regarding the return time frame. According to our records, the return time expired before the item was returned.

Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
09/03/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been doing business with them for years. They only allow deliveries with the postal service. One of my packages that was mailed out (there were actually 2 picked up in total), was not scanned in the postal system. Posh is aware of this problem with postal and still continue to use them! Proof has been submitted VARIOUS TIMES to Posh showing package pickup, but they are refusing to acknowledge it OR PAY ME for the lost insured package. For over a week I have sent countless emails to ********************** along with pickup receipt, and they ignore all messages!! I currently have no product or payment for item lost.
Business response
09/11/2024
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #**c0a9c067755da89f89da25. The funds wer issued to the user on 9/9 due to the shipment error.

Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service

Customer response
09/12/2024

Complaint: 22236207

I am rejecting this response because: Payment HAS NOT been deposited into my account. Upon checking, it only says pending processing.

Sincerely,

Eve Wars
Business response
09/16/2024
We want to confirm that your earnings in the amount of $180 were released to you on 09/09/2024.
Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service

Customer response
09/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Eve Wars
Initial Complaint
09/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A Jitterbug phone purchased on 7/24/24 for $58 through Poshmark.Called Lively phone carrier to set up phone and activate phone. Representative did not know Jitterbug 1 was now obsolete in his own company. Phone cannot be activated. It is obsolete. I did not find this out until the next day.Meanwhile I had already released money to the buyer because it appeared phone would be usable. I contacted Poshmark to try to settle this and get my money back. Gave them detailed info. Stated they could not go against their policy for any reason. I filed dispute with credit card company. Unsuccessful. I am very angry with Poshmark for the strict policies on if money is released to buyer, there are no exceptions. I know I will not get my money back, just disgusted with Poshmark.
Business response
09/10/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 9/7/2024.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

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