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Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Poshmark.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Poshmark.com

      203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

    • Poshmark

      305 1008 Homer St Vancouver, BC V6B 2X1

    • Poshmark.com

      203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

    Customer Complaints Summary

    • 2,734 total complaints in the last 3 years.
    • 1,054 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 20th I inquired on poshmark about a bundle of clothes for my son. I asked if there were any stains or imperfections. The seller told me no, they are all in great condition. I purchased the clothes for $144. When the clothes came in I looked at them and there were a few shirts with holes and stains. I contacted the seller and opened a case. Ive never did this before so I wasnt for sure what opening a case would do but knew time is of the essence and submitted photos. The seller wanted me to send additional pics so I did. She said I didnt need to return the items and that shed offer a partial refund and I could keep the damaged items. She said she didnt know how to do that now that there was an open case. I closed the case, thinking that would allow her to send a partial refund, because I didnt want to return all the clothes and get a full refund anyways. Ever since (for 4 days now) we have been going back and forth with posh **** and trying to see how she can give me a partial refund. They say that they stand behind purchases, but it doesnt appear thats true because they said once the case is closed they cant allow her to refund me partially. I tried giving her my Venmo or ****** on the chat and posh **** isnt even allowing that. I know there is a way they can do this, they just arent willing to and therefore they do not stand behind damaged items like they say.

      Business Response

      Date: 07/30/2025

      Poshmark appreciates you for bringing this matter to our attention. To clarify, sellers are only able to offer a partial refund to the buyer within the first 24 hours after a return case has been opened. This offer must be made using the partial refund feature available through the Poshmark app or website. Please note that a comment left by the seller in the case does not qualify as an official partial refund.

      Additionally, as stated in our pop-up disclosure, dropping the return case is considered final. This means the buyer agrees to keep the item, and the sellers earnings are released accordingly.

      Any further concerns or questions can be emailed to: ********************************************************.

      Regards,
      Poshmark **************

      Customer Answer

      Date: 07/31/2025

       
      Complaint: 23673844

      I do not accept Poshmarks claim that they cannot issue a partial refund after case closure, as their delayed automated response prevented resolution within the 24-hour window. I provided clear evidence of the sellers misrepresentation and agreement to a partial refund, and Poshmarks inflexible policy unfairly leaves me with damaged goods and no recourse.

      Sincerely,

      ****** *****

      Business Response

      Date: 07/31/2025

      Upon further investigation, our Poshmark Support team has provided the user with details in regards to our partial refund policy and process. This case has come to a conclusion. 

      Regards, Poshmark Client Service

      Customer Answer

      Date: 08/01/2025

       
      Complaint: 23673844

      I am rejecting this response because: you need to have another way for people to get a partial refund. The case that was opened gave a resolution of return of all items and full refund, not a partial refund option. If it did I wouldnt have closed the case. Your rigid policy, that is not in favor of the buyer, is not something I will recommend to anyone because now Im left with damaged clothing. 

      Sincerely,

      ****** *****
    • Initial Complaint

      Date:07/27/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase through Poshmark for a product that did not work out. I had thought I was purchasing yoga pants but the item was a pair of dress pants. Although the seller did not specify which they were, I did not ask questions about the item because she had on the item's page that she would offer no-hassle returns and would accept returns even due to issues with the fit of the item. She asked that tags not be removed so she could easily accept the return. I felt secure in purchasing the product. When I received the product, I saw that they were dress pants. They did not fit. I contacted the seller to return the product. She did not respond, so I filed a return claim the next day. I explained that I thought the pants were a different product and they were not going to fit. I received a response from the seller saying that they were not misrepresented and she was sorry they didn't work out. I then received a $5 credit for a purchase that was almost $30. I contacted support again with screenshots of the text that shows that she claims to offer returns if you are not completely satisfied. I have not heard back yet. This is deceptive and misleading as I trusted what was on the seller's page. Poshmark has yet to do anything more than offer a $5 credit on a purchase that should be refunded in its entirety. A $5 credit is not much use as I would hesitate to purchase anything from Poshmark again. The seller should be required to remove this text and my purchase should be refunded. The claim that she would accept returns for a wrong fit, or if the buyer is not completely satisfied, should be upheld.

      Business Response

      Date: 07/28/2025

      Poshmark appreciates you bringing this matter to our attention. Upon further review of order #***d436713d6817959c78e2c, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments. 

      Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************************************. 


      Regards, Poshmark Client Service

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23660783

      I am rejecting this response because:

      I was given a selection of reasons that I had to choose from when submitting the return claim. None were really applicable to the situation. The seller states on her page that she will accept returns for ANY reason if the buyer is not completely satisfied. I contacted the seller first so that she could let me know which option to choose. She never responded, which is probably due to the fact that she has no intention of following through with the claim she makes on every item that she has posted. She only responded after I submitted the claim and I basically received her condolences that the item didn't work. 

      I submitted a screenshot of what I read when purchasing this item, which led me to have no qualms about buying the pants since there were 'no-hassle returns' listed in the text. Regardless of which option was chosen, the issue still stands that I made a purchase in good faith and the seller did not follow through. The claims on her posts are patently untrue and are presumably only listed to give buyers a false sense of security when purchasing items so that she can make a sale and there is no intention to follow through on those claims at all. 

      The seller posted a policy which was not honored. She has since  updated all of her posts to remove the text that suggested that buyers not remove tags when trying on items to see if they fit so that she can still accept the return for that reason. That being said, her text is still listed that states that she will accept hassle-free returns if the buyer is not completely satisfied. This is still deceitful as she refuses to keep that promise, with my situation being an example. Other buyers may fall prey to the same thing with the seller refusing to follow through. 

      Additionally, there is no way to really leave an accurate review about my experience with the seller. There is supposed to be a way to leave a 'love note' but I am not given that option when I view my purchases. This seems to protect only the seller and not buyers. I have purchased via Poshmark in the past and have had no issues. Unfortunately, this experience has ensured that I will not shop with poshmark again and will continue to post about my experience in order to save other buyers the issues that I have had, especially with this particular seller. Poshmark should require the seller to honor the return since she made that promise in her posting. She should also be required to remove all text that states that she will accept returns if the customer is not completely satisfied. I am proof that this claim is false.


      Sincerely,

      ***** ***** ******

      Business Response

      Date: 07/29/2025

      Poshmark appreciates you bringing this matter to our attention. Upon further review of order #***d436713d6817959c78e2c, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments. 

      Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************************************. 


      Regards, Poshmark Client Service

      Customer Answer

      Date: 08/01/2025

       
      Complaint: 23660783

      I am rejecting this response because: Poshmark is still not acknowledging that the seller stated that they would accept returns and then did not accept the return. Had that text not been included in the seller's listing, I would not have gone ahead and purchased the item. I felt secure in knowing that returns were accepted for any reason so I made the purchase. The seller stated that she offered no-hassle returns if the buyer was not completely satisfied. I was not satisfied with the purchase and my return was not accepted. Poshmark is not mentioning that in their response. Their second response only regurgitated what they said in their first response. Neither response acknowledged that the seller was at fault for posting untrue statements in the listing and the return should be honored. The screenshot I have included shows that the seller claimed to accept returns. This item should be able to be returned in accordance with the seller's return policy, which has not been honored.


      Sincerely,

      ***** ***** ******

    • Initial Complaint

      Date:07/27/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can not buy items using their platform and I submitted a transfer request to have $51.23 sent to my bank account that accumulated selling two of my jerseys on their site and successfully delivered to the other party that purchased from me. After extended period of time has past and no eta on arrival for my funds I reach out to Poshmark support on 05/31/25, 06/11/25 and 06/26/25 no response to either attempts. 06/27/25 I reached to Poshmark on ******** messenger. 06/28/25 they stated they would inform the support team of my concern. 07/04/25 I ask for update their response is there is they are investigating. 07/13/25 I ask for update on investigation. 07/18/25 I inform if I dont have update I will report to BBB and now today 07/27/25 I am filing a report with BBB in pursuit of my $51.23 I am due

      Business Response

      Date: 07/28/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

      Regards, Poshmark Client Service

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23660174

      I am rejecting this response because:

      this is unacceptable excuse to prevent me from receiving my funds and using your platform. You have failed to provide any timeline and failed to provide a solution to a vague reasoning as to why this is all happening.If its truly a security issue investigation then provide myself as the consumer an option to resolve it.

      Sincerely,

      ***** ****

      Business Response

      Date: 07/29/2025

      Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.


      Regards, Poshmark Client Service

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23660174

      I am rejecting this response because:
      An expected timeframe is not being provided please provide a timeframe or a way for myself to assist with the resolution this is still failure to provide a timeline and failure to provide a method for me as the consumer to help get to a resolution 
      Sincerely,

      ***** ****

      Business Response

      Date: 07/30/2025

      Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.


      Regards, Poshmark **************

      Customer Answer

      Date: 08/01/2025

       
      Complaint: 23660174

      I am rejecting this response because:

      once again timeline is not being provided its has been over a month there isnt a reason why an investigation takes this long and a timeline still can not be provided. Theres also isnt any cooperation youre not allowing myself to assist in a solution. Simply stating I will be contacted once it is complete and each case is different is not a sufficient answer especially considering the extensive period of time that has passed. Stating each case is different and I will be emailed once computer is allowing a scenario to play out where no solution will ever be provided.Respectfully I am requesting either A. A timeline considering the extensive period that has passed to hold yourselves accountable to finding a solution or B. Provide me a way I can assist with the solution so we can have a resolution in a timely manner 

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:07/27/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poshmark continues to have a business relationship with the **** as the primary carrier of sold goods across the ***** a business selling goods on the Poshmark platform, and held accountable to quality products and shipping time frames via customer ratings, ********************** continues to uphold customer dissatisfactions (1-5 star ratings) when the seller (business owner) has clearly placed the sold item into the possession of their monopolized business partner **** within hours of the item being sold. As business owner, I followed all the Poshmark stipulations to remain in good standings according to Poshmark Community Standards. Packages are arriving late or delayed due to Poshmark aligning with a failed business partner. Why should my business be punished via a bad rating clearing only due to shipping times?

      Business Response

      Date: 07/28/2025

      Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

      Regards, Poshmark Client Service

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23660003

      I am rejecting this response because:

      Poshmark has not properly addressed the problem with solutions to improve the aforementioned problem and reporting the problem on-line as the provided and only way to contact them only leads to a generic email stating they do not control the business practices of the *****  I encourage Poshmark to conduct some due diligence on my account ******* and note the number of times I have complained.  Simply put, Poshmark does not care.  Change policies to address the hard work of the seller that is in the right and stop ignoring the obvious.  USPS is failing you and WhatNot is eating your lunch on a daily basis.

      Sincerely,

      ***** *****

      Business Response

      Date: 07/29/2025

      Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

      Regards, Poshmark **************

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23660003

      I am rejecting this response because:

      I have filed numerous complaints about this matter and Poshmark only will allow correspondence via email and always responds they do not control *****  What they can control is allowing negative if determined the seller shipped the package the same day as the sell. Policy change needs to occur.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:07/26/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I listed a pair of shoes on Poshmark Canada the Air ****** 4 Retro Red Thunder which were a personal gift to me. So someone bought them and they didnt like it and said they were fake which I had no idea about the authenticity. Then I was informed by Poshmark that the shoes were allegedly not authentic. I was unaware of this, and I never intended to mislead anyone.Poshmark canceled the order, refunded the buyer, kept my shoes, and is now refusing to return them or compensate me. I emailed them multiple times about the case but they just hold on to me. I asked repeatedly for either a refund or the return of my personal item, but they have denied both and claim they have the right to dispose of it.This feels completely unfair and unethical. They now have both the item and the buyers money, while *** received nothing in return. I want my property back from them or the price of it which is $160.

      Business Response

      Date: 07/28/2025

      Poshmark appreciates you bringing this to our attention. Our Disputes team here at Poshmark is fully trained and thoroughly investigates every claim, and all evidence provided from both parties. After further review, our Disputes agent found that the item is not authentic. 

      As stated in our Terms and Conditions: Poshmark does not support replicas/counterfeit items being sold on our platform as this is against our selling and buying policy, which can be found here:************************************************************ & *************************************************************;

      Any additional questions or concerns can be emailed to our team directly at ********************************************************. 


      Regards, Poshmark Client Service


      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23658801

      I am rejecting this response because:

      Im not satisfied with Poshmarks response.
      Poshmark kept my property and gave me nothing in return. Thats my property and it belongs to me. I respect their policies and privacy, but at the end of the day, I lost my item. 

      No more back and forth JUST PAY ME THE PRICE OF MY PROPERTY and thats it. Thats the only fair solution.

      Sincerely,

      ****** ****

      Business Response

      Date: 07/30/2025

      Poshmark appreciates you for bringing this matter to our attention. As outlined in our policy, it is the responsibility of sellers to ensure the authenticity of all items listed on the platform. We are committed to respecting the intellectual property rights of brands, and we expect our community to uphold the same standard. The sale of counterfeit items is strictly prohibited, as it constitutes a violation of Federal Law.

      If, after careful review, we are unable to verify an items authenticity, we reserve the right to cancel the transaction. In cases where we reasonably believe an item to be counterfeit, Poshmark will issue a full refund to the buyer, including any shipping costs. The seller will not receive earnings from the sale, and the item will be disposed of if deemed necessary.

      Any further concerns or questions can be emailed to: ********************************************************.



      Regards,
      Poshmark Client Service

      Customer Answer

      Date: 07/30/2025

       
      Complaint: 23658801

      Poshmark Im taking legal actions and Im suing you. You are a fraud ans scammers 

      See you in court 


      ****** ****

    • Initial Complaint

      Date:07/24/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes from a poshmark seller. They were not shipped in time, seller received reminders. I received a random gray Tshirt. No shoes. I let the seller know, twice, no response. I notified Poshmark. They sent a return label. There is no working phone number for support to Poshmark. I had my daughter take the item and the return label pdf from my phone to the **** they said they cannot print the label with out a QR code, suggested my daughter go to another location and print label and that location shipped ****. Went to other location they printed label. Item returned. Not even the item I ordered. I sent receipts to Poshmark and seller of returning the item. I followed the 2 day time frame I did the return in the first day. Sent more emails to Poshmark with the receipts of return. Three days later I receive an email from Poshmark that I did not return the item. Lie an auto generated email, not and email from a person. I again replied to email with the receipts for the label printing and the receipt with the **** tracking number that I dropped off the package. Poshmark charged me ***** for and item I did not receive. Forced me to arrange to get to the the post office with in their time frame of 2 days. Did not respond to my request for support. I was charged .96 cents for a pouch and label. This took over and hour of time to do. And Poshmark did not refund my money. This is fraud. And lack of customer support. Autogenerated emails and no phone number is in anyway helpful.

      Business Response

      Date: 07/24/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/24/2024 with more information regarding order #: 686b09ac7d56cd341de93b1b. If tracking does not update by 7/28, please contact our support team at ******************************** for further assistance.


      Regards, Poshmark Client Service


    • Initial Complaint

      Date:07/24/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poshmark Has Not Released My $72 Payout Since June 1, ************** ProcessComplaint Text:On June 1, 2025, I requested a direct deposit payout of $72 from a completed sale on Poshmark. As of today (July 24 2025), the payout is still listed as In Process in my Poshmark account, and I have not received any funds in my bank account.The order number associated with this transaction is 68020f9aa045bb9618f77bc4.I have contacted Poshmark multiple times via their support portal and by email and have received no response at all. There has been no communication, no update, and no explanation for why the payout is being delayed for over a month.I am requesting that Poshmark:1.Immediately complete the payout and release my $72 to the linked bank account, or 2.Cancel the payout and return the funds to my Poshmark redeemable balance so I can attempt to withdraw again.This situation has caused frustration and financial inconvenience. Poshmarks lack of customer support and accountability for timely payments needs to be addressed.

      Business Response

      Date: 07/24/2025

      Poshmark appreciates you bringing this to our attention. A team member is currently reviewing the users claim and will provide updates via email once a resolution has been reached.

      Regards, Poshmark **************
    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sold many items on Poshmark without issue. I recently sold a particular item the buyer claimed they did not receive, despite tracking showing the item was delivered. Poshmark sent an email to me informing me that they refunded her purchase but also credited me the money for the sale, as part of a buyer/seller protection that they offer. Unbeknownst to me, this item, which was previously marked as "sold" on my profile, was also reactivated as an active listing. I noticed this days later. I immediately contacted Poshmark support. They had an elaborate explanation for why this item reappeared as for sale, claiming I had listed it as a quantity of multiples. This makes no sense, and I did not do this. Furthermore, if that was the case, then why did a single item sufficiently mark the listing as sold with the original transaction? I inquired further, asking for suppprt, and explaining I didn't feel I should have to delete my listing when the item had sold fairly and is no longer in my possession. I never received reply. Just yesterday, these scrub pants, which I NO LONGER OWN, have re-sold! I'm now having to explain this to a new buyer, still with zero support from Poshmark. Now this can negatively affect my selling stats if I have to mark this sale as canceled.

      Business Response

      Date: 07/24/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:07/23/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -On July 17, 2025, I purchased a hat on poshmark, size medium. as shown in the listing. -I received the item on Wednesday, July 23- but the seller sent me a size small. Completely wrong and different from what I purchased -When reported to poshmark, they said I can keep the hat and accept a $20 credit, which I assumed since the hat doesn't fit at all meant that as a mistake, to keep the hat and $20 because of the inconvenience. It was not clear that I would have to pay in full for the hate that doesn't fit - I would have never accepted that. This is the message "Would you be willing to accept the order if we provided you with $19 in Posh Credit? This means that you can keep the order in addition to receiving Posh Credits which can be used towards a future Poshmark purchase. Please let us know if this is acceptable by going to the order details page and selecting "Accept" or "Refuse"." - no where were they clear that I would have to pay for the incorrect hat -once I said yes, assuming I'd get the refund, poshmark refused to review the case and even shut down the chat so that I couldn't engage their customer service team -really poor experience all around, I can't comprehend how I have photo evidence of a completely wrong product and still be refused a refund -

      Business Response

      Date: 07/24/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:07/23/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just left an abusive marriage and left a lot of my workout gear back at the home and I&#**;m in the midst of healing from tremendous trauma. I&#**;m also want to fixed income I purchased a pair of leggings from a seller, in a medium by mistake I thought I ordered a small. I just accepted the purchase like you&#**;re supposed to do without even bothering to look. My emotions are all over the place. Suffice to say even though I wanted to return them and substitute them for an actual small they told me I could not do that. That I only have 3 days to do so. So I wound up purchasing a small from the same exact seller the same exact pants I just want to return the medium and they refuse to let me do it. I am beyond livid and at the same time I&#**;ve purchased numerous things this past week from that company and they will not allow me to return I will return them I want my money back I will even send them back per my dime but they&#**;re still not accepting them even though it&#**;s the seller&#**;s leggings Complaint taken over the phone by PatS

      Business Response

      Date: 07/23/2025

      Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.


      Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************************************. 

      Regards, Poshmark Client Service

      Customer Answer

      Date: 07/23/2025

       
      Complaint: 23642107

      I am rejecting this response because: I left an abusive marriage I left half my workout gear at the house which I have told numerous times is an extenuating circumstance so I'm trying to purchase leggings that I can wear to exercise in which is a stress relief for me purchased I bought a pair of mediums from a seller and didn't even look at the size I looked at the leggings so that they were correct I didn't think anything of it well two days ago I tried them on they were big and I realized there was a medium so I try to see if I can switch out to a small I was told no because it was past 3 days again my mind is like an emotional roller coaster dealing with what I'm dealing with so I had to purchase another pair yesterday in a small meanwhile the last week I purchased six pairs of leggings to me I don't understand why they can't have a little sympathy this is just beyond absurd

      Sincerely,

      ***** ******

      Business Response

      Date: 07/24/2025

      Per our policy: All sales are final on Poshmark. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. A buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. 

      We encourage buyers to review the listing photos, description, and item condition, and if you have any questions, please ask the seller for additional details, measurements, or photos. Sellers are usually more than happy to provide additional information.

      Returns are not currently offered for: 
      Fit Issues
      No longer want the item
      Delayed delivery

      More information about our return policy can be found here: *******************************************

      Customer Answer

      Date: 07/24/2025

       
      Complaint: 23642107

      I am rejecting this response because:
      This is an extenuating circumstance
      Sincerely,

      ***** ******

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