Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,877 total complaints in the last 3 years.
1,061 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark is a third party platform used to sell clothing. This was my first purchase on Poshmark. I purchased the item from the seller which was not authentic as explained. Poshmark is refusing the claim, stating all sales are final. I feel cheated. This third party platform allows sellers to distribute copyright infringed illegal items at the buyers expense and doesnt hold them accountable. I wouldnt know the item isnt authentic until physically seeing it.. then Poshmark states all sales are final. The is horrible.
Business Response
Date: 02/05/2025
Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App.
As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.

Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark denied my return when seller clearly violated the item not as described policy. I want my money back.
Business Response
Date: 02/05/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Rule
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped a package and Poshmark is supposed to reimburse me via their Posh Protect Policy. They now require receipts and this is unreasonable because I sell more items and have not had many issues and they chose not to abide by their policy. Then as a seller when a buyer complained about an alleged stain, there was no stains and I posted all the pics and a video, & Poshmark sided with the buyer as a way to retaliate against me and prevent me from being paid when they have a no return policy. Poshmark is unethical and they dont abide by their policies and are not an ethical business.
Business Response
Date: 02/05/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction: 09/13/2024 Order # **e10f3b57357c0ec6dcc76c Price $84 Shipping $7.97 Tax $8.30 I purchased shoes from a big seller on Poshmark. Shoes were supposed to be new, arrived without box, incorrect shoelaces, and they were damaged during shipping because they were not packaged properly. I asked seller for a discount with photos for proof. The seller refused. I reported to Poshmark with evidence. Poshmark sided with the seller even though I took the time to show proof of the damaged item.
Business Response
Date: 02/04/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/04/2025

Complaint: 22873591

I am rejecting this response because: the business did not provide a resolution and they lied in their response. Poshmarks response to my complaint is that they would email me and to please speak with them through their customer service email. Even though speaking with them through their customer service email has been ineffective and is the exact reason Ive escalated this complaint to BBB. As of February 4 at 8:12pm I have not received an email from Poshmark with a resolution. All that Poshmark has done with my situation is protect the seller and dismiss my complaint as a buyer even though this is my first complaint in over 5+ years of buying from Poshmark.

Sincerely,

********* ******
Business Response
Date: 02/07/2025
Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client Service
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold two Denim Tears hoodies on Poshmark for a total of $148. I shipped one in size Small and one in size Medium, exactly as described in my listing. After receiving the items, the buyer submitted a claim saying that one of the hoodies was fake, using an authentication app as proof. However, Poshmark does not officially accept third-party authentication apps as valid proof of counterfeit items.Additionally, the buyer claimed that the hoodie I sent in a certain colorway was a Medium when, in fact, I sent a Small as described in my listing. This is incorrect and appears to be an attempt to manipulate the return process.I have also been waiting for my funds to be released for over 8 days, and Poshmark has not responded to my support requests. I fulfilled my end of the transaction, and there has been no official ruling from Poshmark regarding the dispute. If they are holding my money due to this claim, I should have been informed, yet they have ignored my attempts to get an update.I am requesting that Poshmark:1.Release my $148 immediately, as I followed all selling guidelines.2.Properly investigate the buyers claims rather than allowing unverified third-party authentication as evidence.3.Provide a clear response regarding my account status and why my funds have been withheld.I have made multiple attempts to contact Poshmark with no response, and I find this unacceptable. I expect a resolution as soon as possible.
Business Response
Date: 02/04/2025
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with the user's account. Our support team has thoroughly investigated the case and has deemed that the item is not authentic. If the user would like to appeal the decision or can provide additional proof of authenticity, we kindly ask that they contact our support department at ********************************************************.
Please note that Poshmark prohibits the sale of replica + counterfeit goods. This includes: any listing that bears the brand or logo of a company or designer, but was not made or authorized by that company or designer or using a companys name or trademark in way that may confuse buyers about the item's origins, or confuses buyers into believing that you or the item is affiliated with, sponsored by, or endorsed by the trademark owner.

Regards, Poshmark Client Service

Customer Answer
Date: 02/09/2025

Complaint: 22871947

I am rejecting this response because: I have already contacted Poshmark support over 10 times not a single response out of them. I provided all the necessary information to show that the buyer was lying and scamming me out of my money. The cotton wreath denim tears hoodie that I sent was a size SMALL and the buyer provided a screenshot of a third party app showing that the item is inauthentic under the size of a Medium Hoodie, and under Poshmark policies it says you guys may not use third party apps for item verification purposes. I have provided all the necessary screenshots! I also have provided screenshots of me contacting Poshmark over 10 times and not a single response out of them. Give me my money back and let my 240$ that are on hold in my account go to my bank account since all of the buyers were satisfied and gave me a 5 star review. Which is also a confirmation of the items authenticity! I will not let this go until I get my money back from Poshmark since they want to scam me out of my items and hoodies.

Sincerely,

Anri *********
Business Response
Date: 02/13/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the decision of this order. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 02/16/2025

Complaint: 22871947

I am rejecting this response because I have not received anything from Poshmark support everything said by this company is blank words. My money is still stuck and they violated their own policies. I am Demanding my money back.

Sincerely,

Anri *********
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered boots, first time buyer, Poshmark online. She took money immediately. No item shipped, refuses to respond. Poshmark got no response, yet when I ask to cancel and get immediate refund they ignore me, or say they're gonna give her 32 more hours (over with) keep ignoring me. It's outrageous. I use **** and you never have trouble with them, even if sellers try to scam you, **** covers it. This is a rip off. I'm 70 yrs old. Live on soc security with 2 disabled sons. **********. Upstate nys cold. I needed boots. I just want refund. Poshmark won't help, jerks me around, makes excuses. It's an outrage.
Business Response
Date: 02/04/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance.
Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a new seller at Poshmark. I sold items already and waiting for my payment from Poshmark. They revoke my account saying that I am selling counterfeit items without proper investigation or sending me a chance to explain myself. I am only selling authentic merchandise and I have certificates and proofs of authenticity. Poshmark has not paid me yet until this time when they sent me an email of revoking my Poshmark sellers account.
Business Response
Date: 02/04/2025
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with the user's account. Our support team has thoroughly investigated the case and has deemed that the listing(s) is not authentic, If the user would like to appeal the decision or can provide additional proof of authenticity, we kindly ask that they contact our support department at ********************************************************.

Please note that Poshmark prohibits the sale of replica + counterfeit goods. This includes: any listing that bears the brand or logo of a company or designer, but was not made or authorized by that company or designer or using a companys name or trademark in way that may confuse buyers about the item's origins, or confuses buyers into believing that you or the item is affiliated with, sponsored by, or endorsed by the trademark owner.

Regards, Poshmark Client Service
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased boots with this website that were size 8. They fit like a size 8.5 & have exposed glue along the seams of the boots. That's not what the pictures state. That's not my fault. Therefore I'd send them back but I'm not losing over half of my money like the seller wants me to front myself. I already disputed the charge but if it doesn't go through, I am leaving this complaint since the website thinks there's nothing wrong with people wasting their money.
Business Response
Date: 02/04/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased multiple giftcards from ************* to purchase 1 item that was brand new that I previously owned. That I wanted back. My order was cancelled and no notice was sent in any way. Until I checked the platform and the required me to submit my id to make sure my name matches the "cardholder". No card was used. I used giftcards I purchased them and I want my account unlocked as I already provided my legitimate ID and was still denied because I used my preferred name, Dre, on the account with my last name 1st initial only. This isn't a fake name or identity. I used giftcards for my purchase and submitted my valid ID. Now they want me to submit some kind of fake id with my preferred name. It's impossible. I need my account limitations lifted or my balance from my giftcards returned to me.
Business Response
Date: 02/04/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance.
Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/08/2025

Complaint: 22868977

I am rejecting this response because: I have already contacted support and they haven't been helpful and nor does what is being requested make any sense at all.

Sincerely,

***** ******
Business Response
Date: 02/13/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark Client Service

Customer Answer
Date: 02/18/2025

Complaint: 22868977

I am rejecting this response because:
As I stated before there was absolutely no reason to stop the order or place any hold on the account because I am a new customer and I paid using gift cards. That is proof enough I had no ill intentions. As it would be impossible to make a chargeback or file a dispute because I already purchased the gift cards to cover to total cost of my order. I need my account restrictions removed or I need the value of the giftcards I purchased refunded via check or bank transfer. You also claim I'm not the account holder. That is because Dre K is my preferred name. This is my preferred first name and the 1st initial of my last name only to protect my online privacy. I have already stated this.
Sincerely,

***** ******
Initial Complaint
Date:01/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried logging into my poshmark account and I am unable to. I contacted poshmark support and I was told my account was closed due to a policy violation. I didnt receive an email or any notice of this violation I also didnt get a warning from poshmark about any violation on my account prior to it being closed. I have been selling on this platform and had tons of great reviews. I would like some assistance with my account.
Business Response
Date: 02/03/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim from the email:
*******************************. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client Service

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Poshmark.com is NOT a BBB Accredited Business.