Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,872 total complaints in the last 3 years.
1,057 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The item I purchased was inaccurately described, it had serious manufacturing flaws that would prevent you from actually wearing the item comfortably. I reached out to the company within their 72 hour window of returns allowed. And was denied the ability to return because they stated I was outside the 72 window of return returns. The item was received on a Wednesday and I contacted them on a Saturday within the time period. First of all, it seems unethical to sell products that are damaged, but also to not allow it to be returned for your money back. Also a 72 hour return window is unacceptable, and is the worst return policy of anywhere on the entire Internet.
Business Response
Date: 02/12/2025
Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App.

As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.

Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/12/2025

Complaint: 22899305

I am rejecting this response because:

I emailed in requesting to return within the three day return period. I received the package on Wednesday and I emailed in on a Saturday. I was unable to do it online though the app so I reached out for help via email. They refused to help me via email and told me that the 3 day period had lapsed at that point, because between the time I emailed them and they responded, the sellers funds were supposedly released. I have proof I received the package Wednesday evening, and then emailed in on Saturday afternoon, which is within their stated period. I just want opportunity to return my product that is not in the condition it was specified. This is my consumers right.

Sincerely,

******* *******
Business Response
Date: 02/14/2025
Poshmark thanks you for following up. As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.
A huge exception previously, stating it was a one time courtesy on 20-Jul-2024, and the user has been made aware of this policy at that time.
Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/18/2025

Complaint: 22899305

I am rejecting this response because:
Poshmark has a very unfair return policy. The site allows the sale of damaged and unauthentic items. if an item is misrepresented, it should be returnable under any circumstance. The company protects sellers at all costs, and the buyer has no protection or rights. Also, very poor customer service.
My item was damaged likely upon production, and sold on a site where you can sell anything, and not be penalized for selling defective items.

Sincerely,

******* *******
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold two items on Poshmark, and despite the buyers leaving 5-star reviews. Poshmark has refused to release my funds ($564) I sold two items on Poshmark, and despite the buyers leaving 5-star reviews, Poshmark has refused to release my funds ($564) for over two months. I have made multiple attempts to contact Poshmark's customer support, but they have failed to resolve the issue or provide a legitimate reason for withholding my money. This appears to be a deceptive business practice, as Poshmark is wrongfully keeping earnings that belong to sellers. I am requesting the BBB to investigate this matter and ensure that Poshmark releases my funds immediately. I want to notice that the buyers have paid in full for the products and have left me 5 star reviews.The order details are: Order Number: 6763ab971b40a7d7eba0680a dated 12/18/2024, amount of sale $284 Order Number: 67525b5618fbdce05baea145 dated 12/05/2024, amount of sale $280 Poshmark is a large online marketplace, and I believe I am not the only seller affected by this issue. I request that the BBB take action to prevent further unfair withholding of funds.
Business Response
Date: 02/12/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark Client Service

Customer Answer
Date: 02/12/2025

Complaint: 22898052

Dear Poshmark Support,

I am formally rejecting your response regarding the hold on my account and funds. Your claim of a security issue is inapplicable and unjustified in this case for the following reasons:
A) The buyers have received their purchases and left 5-star feedback. This confirms that the transactions were successfully completed, and there is no risk of dispute or chargeback.
B) As a seller, I have fully complied with Poshmarks policies. I provided an authentic product, met my obligations, and served both Poshmark and its buyers professionally. There is no valid reason to claim that I pose any security risk.

At this point, it appears that Poshmark is wrongfully withholding my funds despite the completion of all transactions. By failing to distribute the proceeds in accordance with your contractual obligations, Poshmark is engaging in a deceptive and unfair business practice. The indefinite holding of my earnings without justification suggests unlawful financial gain at my expense.

I demand that Poshmark immediately to release my funds in full without further delay.
Kind regards,
**** Pame
Business Response
Date: 02/14/2025
Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.

Regards, Poshmark Client Service

Customer Answer
Date: 02/18/2025

Complaint: 22898052

I am formally rejecting your response regarding the withholding of my funds.

The only conceivable risk in this situation would have been if the buyers were dissatisfied with their purchases. However, both buyers have confirmed receipt of their items and left 5-star reviews, indicating complete satisfaction. Therefore, there is no legitimate risk or justification for withholding my earnings.

Your continued refusal to release my funds appears to be a breach of your contractual obligations and raises serious concerns about malicious intent and unethical business practices.

I demand the immediate release of my funds. Failure to do so will leave me with no choice but to pursue legal action, as withholding my earnings without cause is tantamount to theft.

Please respond promptly and release my funds without further delay.

Sincerely,

**** Pame
Initial Complaint
Date:02/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone was turned off for a month. When I turned it back on I lost my original phone number I had with poshmark. I cannot get the money out of my account that I earned because I cannot receive the verification code. I also cannot close down my account and my account has my credit card information on it. I followed the instructions to upload my ID and prove my identity. But the app will not take the back of my ID and therefore will not accept my ID. So only the front of my ID is recorded on the poshmark app. Which is even more information left unsecure for a hacker with my old phone number to get. I reinstalled the app and tried 20 more times. It doesn't work. I contacted poshmark support 5 times. Some person from ***** with broken English in the email just tells me to try again. Even though the app isn't working. Poshmark has collected personal data by recording the front of my ID, allowing foreigners from ***** to see that data and refusing to allow me to get the money I have earned in poshmark and refusing to allow me to close my account.
Business Response
Date: 02/12/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! I need your help! I bought a set of jewelry from *******, when it arrived I visually examined it and it seemed to me that everything was fine, but a couple of days ago I put on a necklace and on the same day it broke. I was scared and did not understand how this could happen, since I already have jewelry from ******* and there is a similar bracelet, I began to examine it in detail and saw that the inner chain was different from mine. In my bracelet, the chain is thick and consists of several links. After two years of wearing, my bracelet looks gorgeous and has not broken, and the chain that I ordered and put on broke a couple of hours after a light touch and the beads oxidized to a dark color, this is just awful! This cannot happen with silver in a couple of hours and I realized that I ran into a fake! Please, I ask you for help! I looked through the ads of this seller and she had previously sold this set and it was returned to her because it was not the original. Please help me get a refund for this purchase.
Business Response
Date: 02/12/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/05/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Heres a formal complaint letter you can submit to the Better Business Bureau (BBB) regarding your issue with Poshmark:I am filing a formal complaint against Poshmark regarding an unfair return dispute that has resulted in financial loss and a lack of support for long-standing sellers.I have been selling on Poshmark for several years and have never sold a single counterfeit item. Recently, I sold an authentic ******** item, which I originally purchased from *********, an authorized retailer. I provided the buyer with proof of purchase, including the original ********* receipt.However, the buyer falsely claimed the item was not authentic and requested a return. Despite my providing clear proof of authenticity, Poshmark sided with the buyer and approved the return, stating that their in-house authenticators found inconsistencies. They dismissed my receipt as insufficient proof of authenticity without giving me a fair chance to dispute the *********** concern is that the buyer may be returning a counterfeit item instead of the original I sent, and Poshmark has failed to investigate this possibility. Instead of protecting honest sellers, they have taken the buyers claim at face value without proper verification.Key Issues in My Complaint:1.**Unfair Return Thank you, *****
Business Response
Date: 02/10/2025
Poshmark appreciates you bringing this to our attention. Our Disputes team here at Poshmark is fully trained and thoroughly investigates every claim, and all evidence provided from both parties. After further review, our Disputes agent found that the item is not authentic.

As stated in our Terms and Conditions: Poshmark does not support replicas/counterfeit items being sold on our platform as this is against our selling and buying policy, which can be found here:************************************************************ & *************************************************************;

Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/11/2025

Complaint: 22895477

I am rejecting this response because:
Im providing proof of authenticity for my item. Unfortunately, their team was unable to fully investigate its authenticity. I have submitted the original receipt and also contacted ******** customer service, ask if they know COA app used by the buyer. However, the app was unfamiliar for ******** customer service , and the date code is not applicable to Burberry cardholders.
I dont like the false accusations that Im selling replicas and fake items. Im doing this business since ************************************************ Because I never sold and not even thinking to sell replicas.

Please find both pictures attached for your review.

Sincerely,

***** Gjinishi
Business Response
Date: 02/13/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the final decision of this case. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 02/14/2025

Complaint: 22895477

I am rejecting this response because:
They didnt answer my questions.
They said that the receipt doesnt mean anything which I dont agree it is a proof of my purchase.
I shared the email from Burberry and they didnt take that email in consideration as well.
so they based the decision in the fake statement from buyer with his COA validation which Burberry dont recognize.

Sincerely,

***** Gjinishi
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used to be a seller for poshmark until I sold a camera - Nikon Coolpix L340 Digital Camera for $65 and made $52 from the sale. On Jan 8th, the money was put in my account to be transferred to a bank but its been now three weeks and it still says processing. I asked in multiple emails about this issue and no response from poshmark. I made multiple sales before and never had this issue. Please let me know what can be done and if you need more information.
Business Response
Date: 02/10/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark Client Service
Customer Answer
Date: 02/11/2025

Complaint: 22895167

I am rejecting this response because I emailed them multiple times and never got a response. Like what are next steps, how long is this investigation and I want a response from them through email about this matter as soon as possible. I have many questions that they refuse to answer. Thank you for your help.

Sincerely,

******* ***********
Business Response
Date: 02/13/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark **************
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark Order 663995c40841b9944edb0d76 I sold an Herms tote bag for $2,150. I promptly boxed the item up and sent the order out to Poshmark to be authenticated. From there, they authenticated the bag and shipped it to the buyer. The buyer did not accept the order and complained that I did not include the receipt for my original purchase of the bag (I did not include this because it contained sensitive personal information.) Poshmark is supposed to pay sellers for their sold items 3 days after delivery. I received no such payment. I have inquired numerous times as to what is going on but have received no answers from Poshmark. They have thus STOLEN the $2,150 bag and my $1,720 commission payment and have completely ghosted me.
Business Response
Date: 02/10/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/03/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ***
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a coat of Poshmark. When the coat arrived, it states inside it that it is a medium, but it fits a lot smaller. The seller never responded to any of my messages or notes left by other potential buyers. Poshmark refused to let me return it stating the buyer listed it correctly by stating what the inside of the coat says. Furthermore, they have suspended my account after telling me to relist the coat to attempt to get my money back!!! Poshmark is engaging in deceptive practices and is not taking their buyers into consideration when they make up their rules. Their rules are bias and favor the strictly the sellers.
Business Response
Date: 02/07/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/09/2025

Complaint: 22890860

I am rejecting this response because: Poshmark refused to allow me to return this item, which proves their BIAS against buyers and that their return policies only favor sellers!

Sincerely,

******* *******
Business Response
Date: 02/13/2025
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #****d467ad1a0e6c9d85b8d7, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/15/2025

Complaint: 22890860

I am rejecting this response because: The seller washed AND DRIED this item and it is no longer a size medium...it is a small!!! The seller DID NOT MENTION this in the listing and therefore should have allowed the return!

Sincerely,

******* *******
Initial Complaint
Date:02/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a poster from poshmark (order #**de9586cb7775712bcac50) for delivery before Christmas. Ariived after christmas 12/27. it was the wrong poster. I initiated a return on 12/28. mailed it back on 12/31. it was 'experiencing delays' at the post *********** was told by poshmark I would have to wait until delivery for any refund. On January 29 the **** updated the tracking to say the Addressee is unknown & it would be returned to sender with status of "Moved, Left no address". Tracking #**********************.******* has now informed me that my case has been closed due to inactivity. (!)It has been over a month, clearly the seller is not issuing refunds for their mistake. What can I do?
Business Response
Date: 02/07/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a seller my account was shut down that was fine. I sent over 900 worth of merchandise to buyers who paid and it went to my account I processed the payments to go into my account and it has said in process for months. I send emails everyday and sent a letter to headquarters I have received zero responses.I just want my money that sellers paid to me for items sent. I have never seen a company who does not respond to issues from customers.
Business Response
Date: 02/07/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.
Regards, Poshmark Client Service

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Poshmark.com is NOT a BBB Accredited Business.