Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,872 total complaints in the last 3 years.
1,057 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was trying to open a Poshmark account to sell my wares. The account was opened. I have many sales. My issue is Poshmark refuses to accept any of my debit cards for these transactions. So I went directly to my bank was there for a couple of hours while they worked with Poshmark and my debit card to get it approved. Finally Customer support at ********************** stated that they would be submitting a transaction on my debit card that would only be used to verify who I was. And once verification was complete they would release the funds. 5 hours later the transaction arrived for $518.44 to ************. According to my customer support person I was to approve this transaction for verification to be completed. I did as requested. Verification didnt go through. Poshmark customer support refused to release the funds back to my bank account. I contacted my bank and filed a fraudulent transaction. My bank cancelled my debit card and put a hold on my account. Im not sure at this point how to proceed with this issue.
Business Response
Date: 02/13/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/07/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Its been over 4 months, yes 4 months that Poshmark has been holding onto my payment on 2 orders. They still have not sent the money to my bank account. Im demanding my funds be sent to my bank. Attached are the 2 screen shots
Business Response
Date: 02/14/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/14/2025

Complaint: 22914769

I am rejecting this response because:Poshmark is holding on to $300 of my funds that they were supposed to transfer to my bank account and they still havent. Its been over 4 months, yes 4 months that Poshmark has been holding onto my payment on 2 orders. They still have not sent the money to my bank account. Im demanding my funds be sent to my bank. Attached are the 2 screen shots Of the 2 order numbers and proof of it still not being deposited into my bank account

Sincerely,

S C
Customer Answer
Date: 02/18/2025
My name is *** Crosley
Business Response
Date: 02/25/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/25/2025

Complaint: 22914769

I am rejecting this response because: that is not true. I have messaged Poshmark at least 25 times through the app over this matter

Sincerely,

*** *******
Business Response
Date: 02/28/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 27, 2024 I purchased a purse on the website called Poshmark. A platform where individuals can sell new or used merchandise. With the exception of selling anything counterfeit. As detailed in their own rules. I did not receive the merchandise a Versace purse until January of 2025. Their turn around time is approximately 3-5 days till you receive what you have purchased. Although Poshmark immediately removes the money from your account. So you are charged for the item before receiving it. Poshmark has their own policy that Poshmark will authenticate anything over $500. The purse that I bought was during a live auction on Kobie1201 on Poshmark on 11-27-24. You can review the footage. I was never given a chance to take a screenshot of the purse nor given any information about the purse. Not even the name of the purse. After several attempts to collect information on this purse that ended up with taxes and delivery at a price of $711.00 I work hard for my money and this was a large purchase for me. It was delivered nearly 2 months later after I purchased it. So I lost out on the seasons rush to resell it. I did not sign for it. My husband did. I had made several attempts from Kobie1201 to request only to be told that she was busy because it was her birthday. Except that she would get back to me. Except she never got back to me. When I opened the box and pulled out the purse I noticed the certificate of authenticity from Poshmark. No details not even the name of the purse. I tried doing research on my own on the internet and couldnt find the purse. The purse had a pungent smell to it. I immediately knew something was wrong with this purse. This is supposed to be a luxury purse. It weighs about 10lbs the purse alone. And there are such obvious stains on the front of the purse that Kobie1201 never showed. I had it re authenticated. The report came back as counterfeit.
Business Response
Date: 02/13/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/11/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 04/02/2025

Complaint: 22910468

I am rejecting this response because: I had all the documents from a 3rd reputable authorization dealer that sent me the information that this purse is indeed counterfeit.

I sent the purse back. It was lost over a month and a half and I got the purse back and I sent it back to Poshmark.

I just received the purse back from Poshmark with no papers or anything to indicate anything about the purse. My feeling is that they close the case.
So I indeed would like to open up this case again the amount we are talking is $711.76

Sincerely,

***** ******
Business Response
Date: 04/04/2025
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark **************
Customer Answer
Date: 04/04/2025

Complaint: 22910468

I am rejecting this response because: . I do not agree with there decision to not refund my money after I proved the purse was counterfeit.

Sincerely,

***** ******
Customer Answer
Date: 04/08/2025

Complaint: 22910468

I am rejecting this response because: . I do not agree with there decision to not refund my money after I proved the purse was counterfeit.

Sincerely,

***** ******
Business Response
Date: 04/11/2025
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with order #: 67479abefd614bd3e32bc61c. Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards.

We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was never refunded $27.05 back to my Members1st *** **** card for Item transaction I paid for but sold by seller to another customer without telling me first. ********************** claims it refunded the money $27.05 on January 14. But my Members1st *** account (Based at *********, **) NEVER received the refunded money (Today is Thursday February 6, 2025. I already waited 17 business days and POSHMARK has made NO REFUND to my **** CARD nor TRUE attempt at making things proper, ethically honest. This company is raking in millions in profit and uses national TV promos on major TV media. Why cant they give me back my refund? I am concerned their office address is fake, may not actually exist. POSHMARK has no telephone number though they advertise their disconnected phone number on the internet as ************. PLEASE ask POSHMARK to change change written company policy in their FAQS that they'll resolve a transaction refund when in fact they probably will not. Their website mentions law enforcement cannot contact them directly, which I find a troubling concern, POSHMARK operates across 50 state lines (I have worked in the Federal,state and local arenas of governance)
Business Response
Date: 02/13/2025
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 6786e80164f5a2ca5e6cb84e. A refund in the amount of $27.05 was issued to the user on 01/14/2025 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had accidentally purchased a pair of earrings for $243.15 during a 4am live silent show. I tried 11 times to contact the seller to cancel and was ignored for 6 days. Poshmarks only customer service contact is ********************************* It took several days before they responded to me with a series of canned messages. Poshmark supported the seller and awarded the full amount that was withdrawn my cash balance, not my credit card. Both the seller and Poshmark disregarded my pleading messages and then closed the case after my appeal. Poshmark recommended I resell the earrings on the Poshmark platform most likely to get another 20% of the sale. Poshmark deposited $5 into my account for the inconvenience to be used only on Poshmark. The seller shipped the package and Poshmark agreed she couldn't cancel. The seller appeared in a chat when she didn't receive the funds and took no responsibility for her actions The earrings are worth a fraction of the cost, around $25, comparable to like items online. The seller does this habitually and intentionally as reported in social media. My goal was to return the item for a full refund and was refused by both the seller and Poshmark. This was/is a scam and I the victim. The resolution is for me to return the inferior item and get a refund as soon as possible. There are more details if needed., everything is documented.e
Business Response
Date: 02/12/2025
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with order #: 66bf27d9e6186486d01060d1. Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards.

We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/13/2025

Complaint: 22909511

I am rejecting this response because:
Poshmark is ignoring the problem. This issue was not a 'misunderstanding" but about my effort to alert Poshmark about the sellers actions after this accidental purchase. Poshmark is skirting the issue, showed total disregard, was unbusinesslike, and completely unprofessional. Poshmark is aware of the BUY NOW banner, and how it can easily be touched or tapped on their app as I believe happened in my case. The point of the complaint is about Poshmark and the seller who ignored my messages for six (6) days causing angst and uncertainty of the outcome.
The original transcript depicts the timeline and the seller's fabrication. After escalating the case, Poshmark favored the seller releasing my cash balance, not using my credit card on file. Poshmark recommended I resell on their platform, and the seller stated an ambiguous Also you have the option to repurchase at $500 and Poshmark could also authenticate for you for free. I am still unsure what that means but Poshmark agreed to it and supported the seller. Poshmark was focused on my mistake and not the sellers outlandish defense. The details of the item were realized once I opened the package and questioned the authenticity. How is it possible to resell this item by using the seller's description? I checked the listing, I realized the seller had omitted details of the item, as well as the video she mentioned in the transcript. This scheme is supported by Poshmark.
*Please review the attachments including the previous as they were too large to send in the original message.
Sincerely,

***** *********
Business Response
Date: 02/18/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the decision of this case. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 02/23/2025

Complaint: 22909511

I am rejecting this response because:
It is inconceivable how Poshmark insists on avoiding this known issue. It is not all about the accidental purchase, but the way Poshmark chooses to handle unscrupulous activity on their platform. I would prefer to return this item to Poshmark so the seller can resell it. I am assuming it is out of the question since the item is not worth more than twenty-five dollars, and why Poshmark and the seller recommended me to resell it at a greater loss. Using fraud to make a profit is not a good business model whatsoever. For a company worth over one billion dollars, they should be ashamed of themselves. Please review the attachments to the ************************ ( *** ) and additional details.

Sincerely,

***** *********
Initial Complaint
Date:02/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I listed an item for sale on their platform as i have for years. Never had issues.
If any, they have been resolved.
I listed a $550 watch for sale, it sold, it shipped.
Copied/pasted:
Delivered to PMHQ (poshmark headquarters)
Tuesday, January 21
Tracking: 9405511208104415305233
As of today, 2/5 it says that it is still "In Review" for authentication.
I have emailed them at least 5-6 times and keep getting auto responses though it says they'll respond in 1-3 days. I received another email that says it was a chargeback and they were sending it back to me. I answered and haven't received a response nor my item. Now i want my $550 that i do not have nor my mother's vintage watch i listed to sell
Business Response
Date: 02/12/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/12/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at [email protected].

Regards, Poshmark Client Service

Business Response
Date: 02/24/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/14/2025 with the following message:
After launching their investigation, the shipping carrier was able to verify through geolocational data and details provided by the postal facilities and employees involved that the package was properly delivered to the correct address. Please bear in mind that if a package is lost after delivery, Poshmark is not responsible after the carrier marks a package as delivered. If you suspect your package has been stolen, we suggest filing a report with your local police department.

If you are confirming that your package was not received, we can open a more formal investigation with the US Postal Inspector, who may come visit your residence to gather more information.

To proceed with this, please sign and notarize the affidavit attached to this email, confirming that you did not receive the order. Once you have completed the form and have it notarized by a notary public, you may scan the form and reply to this email directly with the file attached. This affidavit will be provided to the relevant authorities.
--
Since USPS and our records indicate your sale was returned to you, we are unable to provide payment.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at [email protected].

Regards, Poshmark Client Service
Initial Complaint
Date:02/05/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a jacked on 1-28-2025. Seller description claims "Faux-Fur-Trim Hooded Puffer Coat L never worn mint condition" Seller used **** store photo in her description. The photo is of jacket - UPC ************ & this is not the item I received. The item received is of ********************************* stock photo has 3.5 puffed areas below pockets - the jacket I received had only 2.5 puffed areas below pocket.The Faux fur on the jacket I received did not have solid white faux fur trim as shown in stock photo seller used but a blend of dark and white faux fur trim.Also, the jacked I received reeked of laundry detergent which leads me to believe that it was washed prior to ship. Additionally there was chewing gum in the pocket of the jacket received.Jacket was received late afternoon on 2/3/2025 and next day I contacted Poshmark & filed a case.They denied the case without reading or understanding that the item I received was not as described or pictured by the seller & ignored the fact that the it came washed prior to being shipped to me. Below is what Poshmark denial said:" Re: Order Id ************************ We have reviewed the case you submitted for order "W white Faux-Fur-Trim Hooded Puffer Coat L never worn Laundry brand". Unfortunately, this case does not qualify for a return because: - Item has been washed - Item has been altered from received condition - No longer qualifies for a return"I have contacted Poshmark several times after the denial and each time received a canned response indicating someone would contact me - but no one has - please see one of their canned messages below."Thanks for reaching out! Weve received your email and our team is working as quickly as possible to answer your questions. We are currently experiencing higher volumes and longer response times. For quicker assistance, please visit the Poshmark ************** to find answers to your questions".Poshmak failed to follow their own Posh Protect Policy.
Customer Answer
Date: 02/06/2025
Dear BBB Earlier this evening I filed a complaint against Poshmark and just received an email that they fully refunded me. I verified with my bank and they confirmed that it was done, so we can cancel the dispute. I want to thank you for being there as just filing and knowing you are there made me feel better. Thank you, ****
Initial Complaint
Date:02/05/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order number Im inquiring about is: 678312163a2fa75de754cda0 Order was never received, and Poshmark refused to do their due diligence in the matter. First off, they used the wrong email to send the investigation in for ***************** therefore *********** was not able to contact me to confirm I havent received the parcel. Poshmark did make the courier aware that the key was not left in the correct community mailbox. That was the issue from the beginning as they were stating according to *********** and the geographical location was correct based on driver. The issue was, driver did not put the key into my personal community mailbox. Therefore, I have no way of accessing a package if I do not have a key. I reached out to ***************** to explain and they said the sender needs to update them that the key was never left in the proper community mailbox and to confirm my proper email address for me to reply to their email. Case on their end was closed because I had no way to verify with them that I still never received my package threrefor they assumed that I had received it. It was absolutely disgusting on Poshmark that they did not do their due diligence in this matter and tampered with the Canada Post investigation by hiding the proper information they needed. They wanted to make sure they got their 30% cut from the sellers sale. It is actually disgusting how they conduct business and hide information. *********** asked seller to update the claim on their end and Poshmark never did and Canada Post was never able to verify with me that I was not able to receive my package and that the key was not left in my community mailbox. Poshmark should be ashamed of themselves for tampering and not providing Canada Post with my personal information to verify with them.
Business Response
Date: 02/12/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #*********a2fa75de754cda0. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor.

As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped the New with tags - Retrofete dress to the buyer, however the buyer later messaged me and said that the dress was accidently going to her old address. She asked if there was a way she can update her address since it was being returned back to me the seller. We both reached out to Poshmark for clarity to reprint a Poshmark shipping label, but NEVER heard back. She stated that she needed the dress sooner rather than later for a dance, so she messaged me her address and I sent it via **** with a label. After I re-mailed the dress, I reached out to Poshmark to report the conversation, looking for some guidance. Upon reporting the conversation, Poshmark canceled the order and I was no longer able to communicate with the buyer only Poshmark support via email. Once the buyer received the dress, I was asked to reach out to Poshmark to let them know that the item was delivered so I could receive payment from the buyer. That never happened. Poshmark shared that the buyer changed her mind and canceled the item on 1/28 and it would be shipped back to me. It is now 2/5 and the item still has not started to ship back to me and I never received payment. I am looking to be compensated, since the buyer never returned the item.
Business Response
Date: 02/12/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/05/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****** Fabicovicova and my email ******************* is associated with Poshmark account. Recently I filed a complaint with Poshmark regarding a ************* Neverfull bag I sold about a month and a half ago. According to Poshmarks policy, there is an authentication process for high-value items like ************* bags, which typically takes one to three business days. These items must be sent to a specific address for verification before being approved, after which the seller receives payment, and the buyer gets the item.However, despite following this process, the transaction has been delayed for over six weeks. As the seller, I have not received my payment, and the buyer has not received the item. Since the beginning, communication with Poshmark has been frustrating, with little to no response until I explicitly stated that if I did not receive a resolution within a few business days, I would contact my lawyer and take legal action. Only then did they respond, saying they are still investigating the whereabouts of the item and that it may take another one to two weeks or even longer.This situation is extremely upsetting. It is unprofessional and unacceptable that neither the buyer nor I have received what we were promised. Both of us are very frustrated with Poshmarks handling of this issue. This is a serious customer service failure.We need immediate assistance in resolving this matter properly. Please address this issue as soon as possible. We would greatly appreciate your help.Thank you.Simona Direct:************ Sent from my iPhone
Business Response
Date: 02/12/2025
Poshmark appreciates you bringing this to our attention. Upon further review of order #***c8b1f29c5eabea80b40ad, it was recommended a package claim is opened with the shipment provider, requesting further investigation. In order to come to a resolution, Poshmark recommends the user to work directly with the shipping provider and to email any additional documents to ********************************************************.

Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service

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