Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,872 total complaints in the last 3 years.
1,057 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dress advertised as brand new. Poshmark allegedly authenticated the dress but upon inspection, I discovered 4 holes. I went to file a complaint the day after I received it as per its policy and got a notification that I accepted the order which I did not. Regardless, I received an automated response that stated: if you have accepted the order or not reported in 72 hours of receiving the order-the payment is released to the seller and the sale is considered final. Poshmark responded and said the funds were released to the seller and it could not start the refund process. It also said essentially that I misunderstood its policy regarding filing a claim and issued a store credit for $230. I sent a picture of the policy I read and requested a credit back to my account to cover the cost of repair and was refused.
Business Response
Date: 02/26/2025
Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App.

As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.

Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/27/2025

Complaint: 22967281

I am rejecting this response because: Poshmark has a statement on its site and the BBB site that states if buyer notifies Poshmark within 72 hours of receiving the order, it will assist in addressing the issue. I had to pay $54 to fix five holes on a dress that a seller advertised as brand new. Poshmark needs to fix its language on its website and do better with customer service.

Sincerely,

*****-***** *********
Business Response
Date: 03/05/2025
Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a dress to replace an old one mine. Dress was advertised as a small but when it arrived it fit like an xs. I know this because I also have a version of this dress in xs. Contacted the seller and they agreed to refund me. Started a refund with Poshmark but they denied my request saying that they dont refund because of fit. The description even says that it will fit a size 2-6 and Im a 4. The dress I ordered had clearly been shrunk but because it was labelled correctly they will not process a refund. Where is the protection for buyers in this case? Legit anybody could sell anything then if what was sent was labelled correctly. Furthermore they released the funds to the seller BEFORE their 72 hour period and without my consent, and now will not allow me to leave a review for that seller.
Business Response
Date: 02/25/2025
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *************************************************;

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/25/2025

Complaint: 22961533

I am rejecting this response because:
I have contacted your support team with no resolution.
If this matter were as simple as fit I would not be complaining. This issue has to do with an item being misrepresented by the seller. If I had ordered an XL and a XS arrived would you be treating this case differently? In my opinion this falls under your policy as not matching the description AND undisclosed damage.
The seller advertised an item that was incorrect and your policy is to make me the buyer responsible for this while allowing the seller to be compensated monetarily? Furthermore there is no review or rating system allowed for this to warn other buyers? This is really pathetic.

Sincerely,

****** ******
Business Response
Date: 02/28/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to decision of this case. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 03/04/2025

Complaint: 22961533

I am rejecting this response because:
Zero details have been provided to me regarding the decision made. Zero response about why the funds were released without my consent. Zero response about protecting buyers when item are falsely advertised. Zero response regarding leaving a seller a poor review for misleading item

Sincerely,

****** ******
Initial Complaint
Date:02/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark holds funds in escrow from parties and releases those funds when the transaction is accepted by the purchaser. In the event that the buyer/purchaser does not accept and does not challenge the transaction, it is Poshmarks promise to release the funds held in escrow after 72 hours of delivery. Poshmark consistently does not comply with the 72 hours promise and holds funds beyond 72 hours, for every single transaction. Most recently, after 76 hours after delivery, on 2/17/25, I made yet another complaint to customer service. At 86 hours ********************** replied with the same response: we will look into this. I suspect that Poshmark is reaping benefits of the escrow APR by keeping the money in escrow and not releasing it in a timely manner, namely, 72 hours. This done in the aggregate could bring significant financial gain at the expense of the customer for whom the funds belong to. This is not right, and Poshmark members will no longer turn a blind eye.
Business Response
Date: 02/25/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on January 30, 2025 from POSHMARK. The item was for a specific need which passed due to a delay in shipping which was not my fault or the sellers fault. The item arrived over three weeks later to my *********** Box (which includes the day it arrived on a Friday, over the weekend and a holiday which added three extra days onto the process). From this long wait, the item is no longer needed. I have tried to contact POSHMARK about this situation and have not received a sufficient response. I have asked to speak to a supervisor with no avail. I am asking for a refund or even a refund in posh credits as someone did offer $45 in posh credit. But I do not believe POSHMARK is taking this situation seriously as I later received a message stating if the item was not picked up by February 25, 2025 i would have an automatic charge to my credit card, Which the amount has already been charged to my credit card. And i do not have the item. I have not inspected the item. I no longer need the item after this long wait time. I should not have to be responsible for an item that took so long to arrive. It is not fair to me as a buyer. The only people benefiting from this is the seller and POSHMARK.
Business Response
Date: 02/25/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/25/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/27/2025

Complaint: 22956730

I am rejecting this response because:
No. I do not accept Poshmarks resolution for the reasons as follows. Let me start by saying, I am so upset right now. Even to write this I had to give myself a moment. Now just a real real quick review, I order an item on January 30, 2025 and it was delayed for over two weeks. It said it arrived on 2/14/2025 which was a Friday and after waiting OVER two weeks at that point , I could not make it that specific day. This was followed by the three day holiday weekend. By then, what I needed this item for was long gone. I no longer wanted the item. I contacted the seller and they were talking about, oh its not Poshmark fault, its the ***** Well look Maam or **** its not my fault either! And I gave up the cash flow on January 30th. Poshmark does not have a policy for delayed packages besides wait for it. Literally.
Poshmark was shucking and jiving talking about its a final sale, if you do not pick it up we will give the seller the money and when its sent back to the seller, we will help the seller send it back out to you. Okay well that sounds like a year and a half in my mind of back and forth nonsense. Poshmark then says if I did not pick it up by February 24th they would release the money to the seller on that day anyhow. After the 24th I would not be able to dispute any issues/problems with the item. I thought about disputing it with my card services but poshmark said it would be bad for my account. At the same time, the seller is asking for me to pick up the item. Now the seller was talking as if they had a pristine item. And it is not! On 2/25/2025 seeming like there was nothing else I could do, I picked up the item. Lo and behold! The item had all types of white spots damage throughout. Now Im annoyed and ******. I have already had to go through all of this. Now I have this item that stated it was NEW and it is not new. This has taken up so much of my valuable time and Poshmark you need to fix this issue since you already released the funds to the seller. Was that smart? I understand the seller needs protection but wow why am I taking the bulk of the issue. Its not fair to me either. Oh and let me not forget. Poshmark where is your phone? Why dont you have a phone service. First rule of thumb, never do business with a company that doesnt to have a phone number working. ****** learned. Thank you

Business Response
Date: 03/05/2025
Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 03/08/2025

Complaint: 22956730

I am rejecting this response because:
Wgatis the message? To contact Poshmark directly? I did that and have had very little success. They need to contact me regarding this issue.

Sincerely,

Maya
Initial Complaint
Date:02/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark repeatedly charged me every week. They never once sent me a receipt for any of these charges, so I had NO idea they were ************ is unbelievable a company like this would operate so fraudulently.
Business Response
Date: 02/24/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/19/2025 requesting additional information but has not hear back.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to purchase a pair of boots. I updated my payment card, and my card was charged $250 the next day. That wasn't even for the boots. That was a mysterious charge. The seller of the boots never sent the boots, yet I was then charged $103.99 for the boots that I never got. I have emailed them several times about this. Yet to get my money refunded to my card.
Business Response
Date: 02/24/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/26/2025

Complaint: 22952820

I am rejecting this response because:
Poshmark did not return the charges they made to my **************** account. They are trying to say that it was a phishing attempt from an email. Which makes no sense whatsoever. The screen shot I provided is from my **************** account, not some email phishing attempt.
Sincerely,
Stephen
******* *******
Business Response
Date: 03/03/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/28/2025.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They wont enable my account to make purchases or allow me to make a new one under a different email. I tried to purchase an **** item that Ive longed search for but couldnt buy it. Their practices are inconsistent! Im a casual seller but they allow big merchants and other small sellers to list multiple fake items as authentic. Its on their Etiquette page to not sell replicas and fakes, yet sellers have been doing it. I was a victim of a seller selling fake Balenciaga shoes and Poshmark NEVER did anything. I was new to selling at the time and didnt know about their etiquette page and tried to resell these fake shoes since the merchant did so anyway with me and then got flag on just ONE instance and they permanently disabled my account! I tried to explain my situation and they refuse to cooperate. Their response is also even inaccurate. I only have ONE account! They only allow you to have one! I dont even have the item anymore so cant show pictures of the fake shoes! I JUST want my account enabled again to have another option to make chump change.
Business Response
Date: 02/24/2025
Poshmark appreciates you bringing this to our attention. Poshmark is unable to see any issues with the user's account. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance if they are unable to access their account. Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client Service
Initial Complaint
Date:02/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent this Burberry wallet and there was a delay in the postal service so the buyer cancelled without me getting paid. I looked it up and tracking shows buyer got the item. The buyer says she never received her item. I sold the wallet for 200$ wirh Poshmark commission I should get 160$ I have emailed posh several times telling them item was sent. I have no control over the post office. The item was sent and I should be getting paid.
Business Response
Date: 02/24/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/11/2025.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/16/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for an item online, that was supppsed ro be delivered and 2 weeks later havent. received. The customer service *** said, we cant give you your money back. The item has been lost in transit.
Business Response
Date: 02/21/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER DATE Feb-******* ORDER NUMBER 67a811838e29210d17752ae The seller sold me 100% fake Ganni products.I am certain that these products are fake because I have seen the authentic ones at a Ganni store.I want to return them and get a refund.I did not intend to purchase counterfeit products.The seller lied to me.
Business Response
Date: 02/21/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

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Poshmark.com is NOT a BBB Accredited Business.