Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,872 total complaints in the last 3 years.
1,057 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a seller on Poshmark. Recently, I sold a pair of sunglasses. The buyer claims the glasses arrived damaged. The damaged sunglasses were returned to me without my consent, and I did not receive the payment owed for them. I now cannot wear or sell the sunglasses because they are damaged, and I am out the money of my sale. I tried to open a case with poshmark to defend myself and included proof that the sunglasses were sold in good condition, and I received a copied and pasted general "your feedback has been noted" response, without answering my specific questions or finding any sort of resolution. I followed up multiple times over a significant period of time, and was either ignored or given the same copy/paste reply, ignoring my questions. As I sold this item in good condition and whatever alleged damage happened out of my hands, I should not be penalized. Overall, I believe I have been taken advantage of by poshmark, and completely ignored when trying to find a resolution. I am seeking payment from poshmark in the amount owed to me from the original sale, which is $48.00 USD. Other context -- I provided clear images of the item sold and uploaded additional images requested by the buyer in advance of their purchase to prove quality and authenticity of the item before it was shipped. I have exclusively five-star ratings on all my other sales. I am attaching the images of my item pre-sale, as well as the interaction with the buyer in advance of the sale as proof that I was extremely honest and transparent regarding the conditions of this item pre-selling. If needed, my username on poshmark is "@thenewyorkdoll"
Business Response
Date: 02/28/2025
Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our disputes team has thoroughly investigated the case and has found that the item is not as described. For that reason, the return case for order #: 677709ee38b058d017803822 has been approved. For future reference, we recommend that users disclose as much detail and information about the item within the listing description and photos, such as the items condition, measurements, and wear. We kindly ask that any questions or concerns be emailed to our support team at ********************************************************.

Please note that within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. More information on Poshmarks policy can be found here: *********************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 03/01/2025

Complaint: 22975368

I am rejecting this response because: the argument poshmark is making is that the item was not sold as described, but I have clear photo evidence that is not true, and any damage that could have happened after the item was out of my hands. I also have documented proof that I was transparent with the buyer and offered as many pictures prior to purchase as they wanted. They also say I should reach out to their customer service team, but they have ignored me. I have no answer as to why I am expected to take financial loss and keep an item that was returned to me in worse condition than sold in.

Sincerely,

******* *******
Business Response
Date: 03/07/2025
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 03/07/2025

Complaint: 22975368

I am rejecting this response because: the company isnt responding and is sending me to email their customer service team. I have not gotten help or responses from their customer service team, which is why I contacted the BBB in the first place. This company refuses to help or take accountability for their members, and avoids responding at all costs, both here and via their customer service email.

Sincerely,

******* *******
Initial Complaint
Date:02/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 14, 2025, I purchased a Soft Surroundings **** dress online. I already own 3 Soft Surroundings **** dresses in different colors. None are built with a substantial style difference of higher waist which measures 5" shorter. The neckline and armholes are higher, too, as if a petite, though not marked as such. I sent a photo to the seller who provided the dress, comparing what I own to what I received and the she graciously and immediately agreed to a return, but we had to go through the Poshmark process. Poshmark refused the refund, twice, insisting that I should have asked questions. Since I own 3 **** dresses of the same size that are all the same cut and fabric, there was no reason to ask any questions regarding the length of the bodice, which is never supplied in the description. The standard measurement of pit-to-pit matched what I already own.Poshmark suggested that I could resell the garment on the Poshmark site. This garment cannot be resold as it is because it does not match the size on the label nor the style and is in essence, defective. I ordered in good faith, received a garment in a different style than described, so insist on a refund.
Business Response
Date: 02/28/2025
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *************************************************;

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 03/01/2025

Complaint: 22974713

I am rejecting this response because this is the exact response I received when I tried to resolve this with Poshmark. This is an issue of a garment that is cut differently than the standard form of the style specifically produced by Soft Surroundings. Therefore, this is not a case of my ordering a garment and wanting to return it because it doesn't fit. It is because the garment is defective and was not described as such. As I pointed out, I have three of these same dresses in different colors so I have something to compare . An important point here is that the person who posted the garment on the Poshmark site is quite willing to refund it and Poshmark overrode her gracious decision.
Sincerely,

**** ******
Business Response
Date: 03/07/2025
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 03/07/2025

Complaint: 22974713

I am rejecting this response because I attempted a resolution with Poshmark prior to registering this issue with BBB. After receiving the same scripted responses as seen here, the only clarity is that Poshmark refuses to honor the decisions of both the person who sold the item under the aegis of Poshmark, as well as myself regarding a defective item.

Sincerely,

**** ******
Initial Complaint
Date:02/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought $152.97 pink Aurelian driving shoes and ****** paid immediately. I am not techy nor have a Poshmark account. Shoes were never mailed by seller. Poshmark keeps telling me seller is not answering them. They said I could cancel order and did. Poshmark is ignoring me and not refunding my money to ******. I am a senior this is a hardship, will never use them again. They do not support buyers. Shies paid for Feb. Feb. 29; disgusted. ***** *******
Business Response
Date: 02/26/2025
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 67acf028f51a0f3c8a157488. A refund in the amount of $152.97 was issued to the user on 2/22/2025 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was trying to activate my Poshmark account and they had to go through a verification process. They debited my checking account for 2 charges of $941.67. I was promised a return of funds by ********* *******, Senior Customer Support Officer, within 12 hours. I have NOTHING FROM THEM and I am being jacked around by them via email. That is the only way you can communicate with them which is wrong on so many levels. I was ripped off by scammers on their site last week for $250.00. They are an ************** ORGANIZATION!!! THEY LIE & STEAL! PLEASE HELP!!!!!
Business Response
Date: 02/26/2025
Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).

If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.

If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:

What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark Client Service

Customer Answer
Date: 02/27/2025

Complaint: 22974081

I am rejecting this response because: I WAS ON THEIR SITE! They haven't addressed if there IS AN EMPLOYEE NAMED: ********* *******. The attached SS has conversations with her and the actions that WERE PROMISED!!!! THEY ARE LYING!

Sincerely,

******* *********
Business Response
Date: 02/28/2025

Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).

If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.

If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:

What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark **************
Customer Answer
Date: 03/04/2025

Complaint: 22974081

I am rejecting this response because: They are LYING! I was on THEIR SITE! Please view the attachments. It is NOT MY PROBLEM if they have dishonest people that WORK THERE!! They have not addressed the support chat and what they told me & look at the order number.

Sincerely,

******* *********
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 11, I attempted to get clarification on a listing for Prada Monolith boots. The listing mentions numerous times, in numerous places "women's 9." I attempted to contact the seller for clarification. When it became obvious that the seller was attempting to profit from a fraudulent listing, I attempted to cancel the offer. Instead it auto drafted from my ****** account! I made the same offer on another pair of boots, and I was able to cancel that listing. I attempted numerous times to contact the seller who was been willfully ignoring any attempts at contact. It appears this person is running a scam to get rid of an unpopular size in an expensive pair of boots. Poshmark has not been helpful at all. The seller waited until the last minute to ship the item instead of allowing 7 days to pass unshipped so that I could cancel the transaction. I have even attempted to compromise. I have reached out to Postmark repeatedly. They need to cancel the transaction and refund my money because the listing contained false/inaccurate information.The listing repeatedly claimed "women's 9". The shoes are instead, men's 8 which in Prada is TWO AND A HALF TO THREE sizes larger than women's 9. In Prada Monolith boots, women's 9 is equal to men's 5.5. I know that because I called ***** directly looking for these boots. I appreciate your assistance in resolving this issue.
Business Response
Date: 02/26/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #***b559b64f5a271a632d8ca. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor.

As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of the transaction is today, February, 21, 2025. I opted to try and sell a gown on Poshmark.com and was able to sell said dress. When I went to register to receive payment, I was told I had to download the *********** app and send $249 which would be returned to me "within seconds". I received word that they could not verify and to send an additional $250 to verify the account and all monies would be returned. I was then told a THIRD time I needed to send an additional $300 to verify or I would not receive payment on the item I sold using their platform. I have tried several times communicating with them and asking for a resolution but have now sent $510 for nothing with no resolution provided to me.
Business Response
Date: 02/26/2025
Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).

If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.

If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:

What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark Client Service

Customer Answer
Date: 02/27/2025

Complaint: 22972270

I am rejecting this response because: I was a first **** ****** on Poshmark and scammed out of over $500. Hearing a professional "too bad so sad not our fault" from such a huge company does not seem like even the pretense of strong, positive customer service. If phishing is such a problem on your site, I truly believe more protections for those who utilize your platform should be enacted.

Sincerely,

******** *******
Business Response
Date: 02/28/2025
Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).

If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.

If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:

What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark **************
Customer Answer
Date: 03/04/2025

Complaint: 22972270

I am rejecting this response because: I do not understand how you respond to me we will do everything in our power to keep our site safe when you did not, I repeat did not, keep it safe for me. This was my very first selling transaction with you. I did not fully understand every process, nor did you or have you done anything/everything to keep me safe from phishing and theft. It was my first sale! Please either refund my monies or help me get a refund from one of YOUR users.

Sincerely,

******** *******
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 7th, I paid $67.22 for a pair of shoes from Poshmark. The seller sent them the same day. Poshmark charges me immediately, and holds my money until I confirm the shoes arrived as promised. As of today, 2/21, **** tracking shows that the shoes have not moved since 2/11. I assume they are lost. I opened a case with the ****, which they closed after 3 days because they could never locate the package. I reached out to Poshmark several times for a refund and have heard nothing back. It has been plenty of time and the fact that the shoes have not even moved since 2/11 indicates they are lost, not delayed. The seller and Poshmark are covered, since the shipping I paid for includes insurance. (Poshmark takes their fee from the seller). However, Poshmark still has my money and so far has not only refused to return it to me, but has not responded to my many inquiries. They have written back once or twice just saying give it more time. Now they do not even respond at all. I've attached the only info Poshmark has on their website on what to do when a package does not arrive (it just says all purchases are covered), the purchase confirmation page, and current **** tracking. Thank you for looking into this matter.
Business Response
Date: 02/26/2025
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 67a59590348a85b529a3fe8f. A refund in the amount of $67.22 was issued to the user on 2/21/2025 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark took $600 in the verification process. They said it will be returned within 1-3 minutes. That never happened. They took my money.
Business Response
Date: 02/26/2025
Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).

If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.

If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:

What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark Client Service
Initial Complaint
Date:02/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been wrongfully billed the last 7 months for a service I never initiated. Poshmark says I opted into a closet promotion and yet Ive never received any notification (via the platform or email) indicating this to be true. I had not noticed the recurring charges on my old card until very recently and immediately tried to contact customer service. After the 10th email threatening legal action, they finally just responded with my account wasnt hacked completely unprofessional. I need this matter escalated to a supervisor so that this never happens again. I also need my money reimbursed in full. Unless they can prove to me they sent me a confirmation that they notified.
Business Response
Date: 02/26/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 02/26/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 02/27/2025

Complaint: 22970279

I am rejecting this response because their response incorrectly stated that I opted into a free trial. Furthermore, I never received any email or platform notification that I had begun participating or even authorized a closet trial. This does not provide a resolution. There is a glitch in their system and instead of taking accountability or providing any support, they are stealing money from unsuspecting users.

Sincerely,

******** *******
Business Response
Date: 02/28/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the decision regarding this issue. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 03/04/2025

Complaint: 22970279

I am rejecting this response because: it is always the same reply with no resolution provided.

Sincerely,

******** *******
Initial Complaint
Date:02/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark froze my account and held my funds for sales since early dec 24. I tried to email support multiple times to ask for my account to be reinstated but never received any answer. My funds endlessly just say pending but never come through. Support does not answer and funds are in limbo. I provided a receipt for non designer items that were sold. My listings should have been reinstated. I had never had a bad experience with Poshmark until my funds were placed in limbo and my listings removed. I would just like my account restored and funds that are my sales to be released. If I had sold designer items I might understand but to delist me and steal funds for used watches seems ridiculous. I could not get help from support or any answer after at least half a dozen tries
Business Response
Date: 02/26/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark Client Service

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