Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,877 total complaints in the last 3 years.
1,061 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark approved a buyer's fraudulent claim that I sent the wrong size dress. Poshmark did not conduct a thorough examination of the time-stamped photo evidence I provided in the case notes. ***** switched her dress with mine and returned a different dress. I escalated the issue with Poshmark Support and submitted time-stamped photos taken of the dress before shipment. According to Poshmark, they cannot ascertain if I sent the right dress because I did not add the photos to my original listing. Poshmark did not investigate the time-stamped photo evidence provided in the case (prior to approving the fraudulent claim) and consequent emails I sent their support team. Poshmark refuses to release my seller earnings.
Business Response
Date: 10/27/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/27/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/28/2023

Complaint: 20769558

I am rejecting this response because Poshmark violated their Terms of Service (TOS) and did not provide Seller Protection. Poshmark refuses to release my seller earnings.
Poshmark approved the buyer's fraudulent case based on a single close-up photo in the case notes. I provided irrefutable time-stamped photo evidence that proves the dress I shipped the buyer was exactly as advertised in the listing. Poshmark did not investigate the case thoroughly during the case and after when I escalated the issue.
A little investigation shows that the buyer has sold replica items in her closet. She also trades on the Poshmark platform, which is against Poshmark's TOS. Despite the buyer's multiple violations of Poshmark's TOS, Poshmark made no efforts to protect sellers and keep the community safe from unscrupulous members.
I requested escalation to Poshmark's legal team but haven't received their contact information.

Sincerely,

*********************
Business Response
Date: 11/01/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/30/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER DATE Oct-14-2023 ORDER NUMBER 652af1de94c4345054209ff9 I ordered an Everlane sweater on Poshmark from a person who listed it as a S and in excellent condition. When I received it, it had clearly been shrunken, and it was stiff and had lost elasticity due to being shrunken- clearly damaged by improper cleaning methods. I wrote the posher, she ADMITTED to shrinking it but said she listed the measurements, and therefore, it was my fault that I purchased this sweater from her. She never claimed that she shrunk the item in her description and she never claimed that the texture of the sweater was ruined as a result of that. I wrote to poshmark and they determined that she was correct because I should have looked at the measurement. This is HIGHLY unethical- there was no way for me to know that this was a damaged sweater. I have a similar sweater from Everlane, and that's why I had the confidence to buy it, because I knew that if it was in "excellent condition", I would like the texture and the size would fit me. This is the point of retailers like Poshmark-- buyers buy based on trust and the description of the product. In my case, the person who sold it to be deliberately wanted to deceive. And Poshmark stands by them. I have used this service for many years, but this interaction makes me lose trust with them. I want my refund of $47.97 and then we can go our separate ways.
Business Response
Date: 10/27/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/27/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/28/2023

Complaint: 20769246

I am rejecting this response because I am owed a refund and I have not received it from Poshmark support.

Sincerely,

*********************
Business Response
Date: 11/03/2023
Upon further review of order #***af1de94c4345054209ff9, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/03/2023

Complaint: 20769246

I am rejecting this response because the seller admitted in our exchanges to shrinking the sweater- this ruined the size, quality, and texture of the sweater rendering it COMPLETELY UNUSABLE (I don't know how many times I have to repeat myself). I'm confused as to how Poshmark thinks they know in what condition the sweater reached me, and instead, they side with their sellers regardless of what condition the clothes are sold in. I've had good experiences with Poshmark in the past, which is why I am a customer. However, Poshmask has proven to be unethical and untrustworthy in its business practices. They deserve the low rating they have on BBB. Buyers beware.

Sincerely,

*********************
Initial Complaint
Date:10/23/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a high end purse for my daughter that was to be inspected for quality by Poshmark. When I received the purse it had stains and a hole in the bottom, at no point were these issues disclosed, over **** dollars for the purse. I ask for a refund and was offered only 100 credit on their site.
Business Response
Date: 10/27/2023
Poshmark thanks you for bringing this to our attention. Our disputes team has investigated the claim and has approved this return. A return shipping label was issued to the user on 10/23/2023. Once the return package has been delivered to the original sender, Poshmark will process a full refund within 24 hours.
Please note that should the user require any assistance or accommodations due to special circumstances regarding their return shipping timeframe, we recommend that the user notify our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/18/23 I was charged $50.50 at Poshmark.com for a live bid on a trench coat. I reached out to poshmark immediately as soon as I saw the charge informing them I did NOT authorize that transaction. I was informed by poshmark that live bids are not refundable and I would have to contact the seller. I reached out to the seller and was informed that the policy for poshmark was that they do not refund live bids. I have NO idea how I made a bid on an item i didnt need, or want and the seller mailed me the trench coat. I do not want it and want to send it back to them and get a refund and neither poshmark or the seller want to refund me. I feel I was scammed and dont understand how you can bid on an item without hitting any buttons.
Business Response
Date: 10/27/2023
Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App.
As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.
Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/02/2023

Complaint: 20768625

I am rejecting this response because: I contacted poshmark immediately after this unauthorized transaction was sent and the response from poshmark was to contact the seller. They NEVER instructed me to fill out any form. I contacted the seller prior to her mailing out the item and she declined to cancel the order and mailed it out anyways. I then responded to poshmark again after receiving an email to release funds to the seller saying I never authorized this transaction and the seller was not trying to get the item back to return. I have attached all emails with time stamps of date and times to poshmark immediately after this unauthorized transaction and the conversation with the seller. Nowhere does Poshmark says I had to fill out another form.

Sincerely,

*****************************
Business Response
Date: 11/07/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #NUMBER. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor and to email any additional documents to ********************************.
As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered ***** Boots size 7 which is my size but for some reason they dont fit I talked to the seller on Sunday October 22 to see if she would accept a return she said yes and for me to initiate it which I did today with in the 3 day timeframe put Poshmark is saying I didnt do it in time which is not true. Even though the seller said she would accept a return Poshmark said know not good customer service all ********************** wants to do is steal peoples money.
Business Response
Date: 10/27/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/26/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/27/2023

Complaint: 20767162

I am rejecting this response because: The item that I purchased was not as described.

Sincerely,

*******************
Business Response
Date: 11/01/2023
Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App.
As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.
Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/02/2023

Complaint: 20767162

I am rejecting this response because: I did ask for a refund from PoshMark before the three days was up because the item was not as described they said a size 7 and stretch to fit but they do stretch to ********* always a size 6 in every shoe havent had a problem before. I want my $35.00 back not $5.00 credit because I will not be buying anything from PoshMark any more they lie and are very rude.

Sincerely,

*******************
Initial Complaint
Date:10/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 14, 2023, I purchased shoes via Poshmark, order number 652b274ade6edce3c12c4307, expecting authentic, new merchandise per the description. Regrettably, the item received was in deplorable condition, contradicting its representation.Efforts to resolve this with the seller were futile; the response was hostility and groundless scamming accusations, a far cry from expected customer service standards. My subsequent appeal to Poshmark's customer service yielded no viable resolution, leaving me with a counterfeit product and financial. Thank you for your attention to this pressing issue.
Business Response
Date: 10/26/2023
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #***b274ade6edce3c12c4307, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/26/2023

Complaint: 20758722

I reject this response for the following reasons: The received item significantly deviates from its description, and I possess photographic evidence to substantiate my claim. Despite promptly reaching out to support upon the shoes' arrival, I've yet to receive any acknowledgment or response. I'd like to stress that the shoes were immediately flagged upon delivery, eliminating any possibility of them being tampered with on my end. Additionally, the inappropriate behavior of the seller remains unaddressed. Notably, there hasn't been any request for the photos, indicating a lack of due investigation.

Sincerely,

*********************************
Business Response
Date: 10/31/2023
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the user's order. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 11/02/2023

Complaint: 20758722

I am rejecting this response because: Poshmark has not provided me with any communication regarding the dispute, aside from an initial rejection on their website and a single reply on the Better Business Bureau platform. At no point have I received an explanation addressing the seller's conduct or acknowledging the discrepancy between the item's description and its actual condition. Consequently, I anticipate a complete refund for this order and a **************** to the issue at hand.
Sincerely,

*********************************
Initial Complaint
Date:10/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 12, 2023 I ordered from Poshmark, a Monster High Clawdia Wolf doll from seller @mamaminas for $77.61. On October 16, the package from the seller was delivered to me but inside of it, there was not the Clawdia Wolf doll but instead another character named Neighthan Rot. I thought the seller had made a simple mistake and shipped the wrong doll by accident, so I contacted Poshmark and the seller on the same day, October 16, to have this returned to them so I can get my money back- since I didn't get what I ordered.It's worth to note that according to the Posh Protect Policy, only I can accept an order if it's good, otherwise I have to open a return request to get my refund. This has to be done within 3 business days and be under "What's Covered", which in my case: "Incorrect or missing item" was valid.I submitted evidence pictures of the wrong item and the shipping label along with the return request.On October 18, Poshmark denied my return request and paid the seller with my money without my permission. Their reasoning was that there " No reason to believe that wrong item was sent" despite all the evidence I submitted in my return request.Poshmark and the so called sellers are fraudulent people who do not follow their own policies, so their whole website needs to be re-checked and shut down if, and I do believe will be the case, fraudulent activity is indeed found.I also have to get my money back for receiving a different item than what I ordered, and not even getting the chance of returning it.
Business Response
Date: 10/26/2023
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #********f95523461df3a7a0, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation of the user's history, ********************** has detected issues linked to the user's account. At this time, ********************** has found that there was no reason to believe that wrong item was sent. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/28/2023

Complaint: 20758386

I am rejecting this response because:
Under our Posh Protect Policy, I am entitled to a full refund if I receive an item different than what I ordered, which was the case here. My account had erroneously been flagged and was contacted by a Poshmark representative letting me know of that mistake (see attached). Furthermore, in no part of the Posh Protect Policy does it say that a flagged account will result in all return requests denied. Therefore, the denial of return/refund request for order 65280559f95523461df3a7a0 was made by a Poshmark representative who did not follow company policies and made a personal decision instead of following the already set-in-place policy. That is fraudulent behavior and whoever denied my return request needs to be fired and Poshmark as a whole needs to be investigated by the BBB. In conclusion, the Posh protect Policy was not followed by Poshmark itself and so they committed a federal offense by not following their policies, hence they should be prosecuted and I should have my money refunded.
Sincerely,

***************************
Business Response
Date: 11/01/2023
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #********f95523461df3a7a0, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/02/2023

Complaint: 20758386

I am rejecting this response because:
I did not receive the item as described. I ordered **************** as you can see in the image attached titled "evidence-1", but I received from the seller Neighthan Rot as you can see in the pictures titled "IMG_7012 (1)", "IMG_7013", "IMG_7015", "IMG_7016 (1)". Poshmark is trying to deceive me by claiming that I got the correct item, but the evidence provided doesn't lie. I got an item not as described. What evidence does Poshmark have to prove otherwise?

Sincerely,

***************************
Initial Complaint
Date:10/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered an item on 10/8(sun), federal holiday Monday (10/9). I was provided screenshot of tracking number from seller dated 10/8. I was told item would be put in mail on 10/10. Shipping with **** has shown status awaiting receipt of item. **** indicates they have still not received the item from seller. Poshmark got involved on 10/11 and told seller to check with post office (which she says she doesnt have time to do). I still have not received my purchase and Poshmark is not replying to my messages about refunding my money, I cannot buy another bag until this issue is resolved and Im tired of waiting for the seller to do her part. I want my money back.
Business Response
Date: 10/26/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/26/2023

Complaint: 20751940

I am rejecting this response because:
I find it hard to believe that you havent received any info on this claim considering I attached communication DIRECTLY from poshmark and your agents.
I FINALLY received my money back from poshmark but it shouldnt have taken this long considering the circumstances and the details provided by both myself the customer and the seller. I will no longer do business with poshmark as your customer service and policies are not customer focused. Terrible business to deal with.

*************************
Business Response
Date: 10/31/2023
Upon further investigation, this case has come to a conclusion.

Regards, Poshmark Client Service
Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried multiple times to contact Poshmark customer service which is only available by email. I have 2-3 big issues . The first being a fake designer back pack . I sent pictures and a letter of complaint to their customer service . No answer . I paid ****** $ for a fake purse. Then I have been having charges to my PayPal account from ********************** so far for ***** at 10.98$ starting on Oct 12, ************************ to contact Poshmark . I have sent 3 emails regarding this issue with no answer for 7 days . I sent one via my own personal email because I am not sure that the customer support email web site is working . You cannot check to see if they received your email. I have sent pictures of my PayPal transactions . Please help . Thank you . I can send emails I have sent .
Business Response
Date: 10/24/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor and to email any additional documents to ********************************.

As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Customer Answer
Date: 10/27/2023

Complaint: 20749564

I am rejecting this response because:
I received no answers or conclusion to the issues of my complaint . The letter of response added above is an example of Poshmarks poor customer service and flippant attitude towards their customers. They have do nothing , they just use delay tactics and how dare them think I would spend another ***** on their site .
Sincerely,

*************************
Customer Answer
Date: 10/27/2023
I am partly satisfied with Poshmarks response to my complaint . They did solve part of my problem by refunding me 3/4 of my purchase price of a fake purse sold on their web site . I commend them for that move .The payment was sent as an account credit on their site. I was disappointed that the security issues and compromised account possibility was not addressed or taken seriously . Ignoring my complaint of possible phishing to my account while shopping on their app. I am currently waiting for a conclusion from Paypal . I followed their rules while on the app , but a payment agreement via PayPal is not an excuse for poor internet security . Lastly I was warned by customer support that if I continued to complain my account would be in jeopardy and permanently closed .
Thank you ,
**************
Initial Complaint
Date:10/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Patagonia flannel shirt that one of their sellers had advertised in her closet. I placed the order on October 08,2023 and Poshmark put a hold on my money for the purchase. The seller never shipped the shirt and zero communication as to why not. After waiting 8 days for the seller to ship and nothing I requested that the order be cancelled. Poshmark assured me that they had cancelled the order and that the money would be refunded immediately back to the card that I used to pay them. I spoke to my bank yesterday and they assured me that Poshmark has not refunded the money. I would really appreciate my refund and I will never shop on Poshmark again!! The order #****b684bafcfcbfe42a3225
Business Response
Date: 10/23/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 6522b684bafcfcbfe42a3225. A refund in the amount of $45.77 was issued to the user on 10/18/2023 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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