Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,877 total complaints in the last 3 years.
1,061 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item and the amount was immediately debited from my checking account, it never shipped after I cancelled the item the seller finally shipped. It has been over 14 days and the order has not arrived. I have emailed Poshmark Support every day but never received a response.
Business Response
Date: 10/23/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/20/2023.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Poshmark I purchased a mens leather Jacket October 4, 2023, in the amount of $152.42. I never received the Jacket. I reached out to to the seller on Poshmark October 5, 2023 to provide a tracking number I received tracking number **** **** **** **** **** **** 93 The tracking information says the merchandise as of October 5, **************** ************** ****. I reached out to Poshmark October 5th, 10th, I received a reply on October 12th that they would help I haven't heard from them since. Considering, I sent additional emails October 13, 14 and 16 October 17th and I never received a response. I need your assistance receiving a full refund the order number is Order ID ************************
Business Response
Date: 10/23/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 651e1b95a0cf3d785248e35e. A refund in the amount of $152.42 was issued to the user on 10/20/2023 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 28, I purchased a ****** ***** on Poshmark for $1700. It was advertised as authentic and Poshmark offers an authentication service. The bag was sent by the seller to Poshmark for authentication. Poshmark examined the bag, apparently did not notice various red flags, and sent it to me with a card in the box saying they had judged it to be authentic.When I received it, the feel of the leather and overall quality led me to believe it wasnt real. I opened a request to return the bag to the seller, which triggered a simultaneous receive by Poshmark. They asked for many pictures, which I sent. During this process, I did a lot of research into how to identify counterfeit ****** bags. One way is by looking at the tag inside the bag. If it has rounded edges, it is not authentic. This bag had a tag with rounded edges. I explained this concern to Poshmark and the significance of the rounded edges. Poshmark then took no action on the review for 7 days. Today, without any explanation or acknowledgment of the tag or other issues, they declared that I cannot return the bag. I paid $1700 for the bag, of which Poshmark kept ~$300 for commission. I have since read that they do not employ real authenticators and others have complained about receiving fraudulent bags. I am frustrated by the process, and by paying so much money to end up with a fake bag that I do not want. I would like to be able to return the bag and get my money back.
Business Response
Date: 10/23/2023
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with order #: 650be62a78b9e88c1b7598f7. Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards.

We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Customer Answer
Date: 10/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:10/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order on 9/28/23. Order number is 65161C2bd6ab5dfa2fda43e9 for a total of $33.95. A person called @so_adore was supposed to send me a pair of shoes. Poshmark system didn't use the address I put in the order & replaced it with an old address I no longer have. Poshmark was supposed to send seller another shipping label, but their AI robot cancelled the ********* didn't get my money back or my shoes. I used a prepaid mastercard because I didn't want to get ripped off. Their phone number has a vmail box that is full & they keep having the robot telling me nothing. I was robbed & ripped off!!!
Business Response
Date: 10/19/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/16/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** purchased two items from me and received both. When she received both deliveries, she said she did not order both these items, however, she has not provided any evidence to Poshmark nor myself. Poshmark says they allow 72 hours for a buyer to open a formal complaint or seller to be paid if that does not happen. However its been well past that time and Poshmark isnt allowing funds to be delivered despite not having an open case with any proof that is shown under the order. Poshmark is breaking their own rules and robbing sellers of their funds. I havent been provided an opportunity to see any proof however my very expensive product is being held hostage by the buyer. When will I be paid for my item??
Business Response
Date: 10/19/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/13/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The app is allowing people to sell replica items and wont cancel the order once they the items are found out to be replicas. I have received emails stating they cant cancel and I just have to get the replica item.
Business Response
Date: 10/19/2023
Poshmark thanks you for bringing this to our attention. Our team takes every claim seriously and conducts a thorough investigation, comparing the photo evidence with the listing and any relevant comments. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Customer Answer
Date: 10/19/2023

Complaint: 20731189

I am rejecting this response because: I have not received a refund nor a store credit or even a response!

Sincerely,

***************************
Business Response
Date: 10/26/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 65281e52dcd5a565feb25a34. A refund in the amount of $145.89 was issued to the user on October 12th, 2023 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/26/2023

Complaint: 20731189

I am rejecting this response because:
i never received the refund from the company.I even said ok, store credit is fine and was denied that!

Sincerely,

***************************
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold an item (Threshold Haunted House) to a buyer on Sept 25th. Order # 642a325bd74b0f4e39bc9542. I packaged the item up using lots of bubble wrap and tissue paper and sent it to the buyer right away. After the buyer received the item a case was opened stating there was damage to one corner of the house. I honestly didnt even notice the damage and while evident in the listing photos a return was granted to the buyer. I was fine with this, however, upon receiving my item back it was in horrible condition. When I unboxed it it was barely wrapped and basically just thrown in a box with no protection during shipping. Upon inspection there was an entire chunk missing from the corner of the house, a tree was barely still attached, and the roof of the house was bent/damaged. I immediately rejected the return and submitted photos of my item. I received an email back stating the buyers funds were released to them and that I had $20 in posh cash added to my account. I sent a total of three emails (the last being on 10/7) stating that this was not acceptable as my item was not received back in the condition I sent it. All emails from Poshmark said that they cant say what condition the item was originally in which makes no sense because there are three sets of photos (listing photos, buyers photos submitted with case, and mine after I received it back) and you can very much tell a huge difference. I was told they were going to look into the buyer and take appropriate action which doesnt go along with not being able to see the item was damaged. I have requested the earnings I would have made with this sell with every email I have sent. My last email has gone ignored for the last three days. My item was either intentionally destroyed by the buyer or damaged due to not being packaged appropriately. I would like my earnings refunded to me as the item is not repairable and cannot be resold due to this.
Business Response
Date: 10/18/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/18/2023

Complaint: 20721237

I am rejecting this response because:
I contacted Poshmark support multiple times about this issue so to say that no communication has been received on this case is false. Attached is the thread of email messages from 10/5 - 10/12. Every email I initiated got the same reply back (that Poshmark is unable to determine the original condition of the item) even though proof of the damage of the item was submitted by me with photos.

Sincerely,

*********************
Business Response
Date: 10/20/2023
A response has been sent to the user via email on 10/20/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a wall hanging that arrived not as described and damaged. ****** acknowledged and said to return. Poshmark unresponsive, I filed paypal dispute, ****** agreed not as described and told me to return. Poshmark has not provided return label, return shipping at my own cost is $70 on a $26.85 item. Poshmark is supposed to provide prepaid label for not as described/damaged goods. They need to either provide label or issue full refund.
Business Response
Date: 10/18/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any additional messages from after the resolving of this case, containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/18/2023

Complaint: 20718524

I am rejecting this response because: I have already contacted Poshmark and have not received a return label or acceptable resoluation.

Sincerely,

*****************************
Business Response
Date: 10/20/2023
Upon further investigation, a response has been sent to the user via email on 10/19/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Poshmark issued a full refund prior to this message.

Sincerely,

*****************************
Initial Complaint
Date:10/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've contacted the business for 8 days now to cancel my order and give me a refund and they have ignored me and won't help at all. I want my refund they took my money and the item never arrived.
Business Response
Date: 10/15/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 651a39553eddeb0098c49703. Poshmark sellers are allowed up to 7 full days to ship out their orders. As such, Poshmark is unable to cancel orders until the 8th day from the date of purchase. This order has already been shipped by the seller and cannot be cancelled.
Any further questions or concerns can be emailed to ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/16/2023

Complaint: 20715483

I am rejecting this response because: Poshmark was contacted by me on October 1st to cancel the order and then contacted every day after October 1st and they blatantly ignored me and didn't help with my refund. I've been contacting poshmark every day for 2 weeks and they wouldn't help me. They need to offer me a way to return the item and get a refund.

Sincerely,

*******************
Business Response
Date: 10/19/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 651a39553eddeb0098c49703. A refund in the amount of $18.75 was issued to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ordered a louis ******* tiny backpack from seller elle140 on poshmark on 09/24/2023. described as "excellent like new condition, no scuffs or marks" . item delivered on 10/06/2023 after going to poshmark authentication headquarters and staying for a couple days. item tracking changed by a week. within 30 minutes , i opened package with documentation and filed and completed a report for item not as described. company app blocked me from adding anymore information. called customer service phone number, not available. contacted customer support email with numerous photos and screenshots of chat with seller where ****** made accusations as well as stated they would use ****** photos to scam from now on. this is not what i paid for. initially i asked for a partial refund , and immediately changed to wanting a full refund after the harassment i received . poshmark has a "no bully" policy. poshmark auto closed my case this morning , 10/09/2023 and issued me a $100 posh credit which can only be used on their website or app. the item total was $1,455.20. i did everything i was supposed to do , poshmark states you have 72 hours to file for a return which i did . i have multiple photos as proof and the tracking which shows when it delivered . i would have gladly returned this item , had poshmark actually had human employees throughly review this case and provide me a return label. did not receive the product i ordered whatsoever. have photos i would like to email somewhere , cannot attach all here . this needs to be looked into by an actual person , and they need to uphold their return policies as it is clearly not as described . i need a full refund .
Customer Answer
Date: 10/10/2023
i have attempted to respond to this various times. not sure what action is needed from me as it does not entail it anywhere in the email or this portion. i have contacted poshmark via email, social media such as ******* and instagram, telephone. filed a claim with my bank, contacted NC state attorney general of consumer protection affairs, bbb as well as pissedconsumer. i have multiple photos and videos that proves my claim i filed with poshmark that the item was not as described. poshmark has auto closed my case, stating the item was as described. poshmark return policy states if an item is not as described a full refund is guaranteed. poshmark states a return request must be made within 72 business hours. mine was submitted and filed within 30 minutes of the item being delivered. the item was described as like new condition excellent no scuffs or marks. it has extreme wear and tear, seller admitted to using it in chat during return request case. poshmark has failed to contact me. i am owed a return label and $1,455.20
Customer Answer
Date: 10/11/2023
response: poshmark owes me $1,455.20. i have sent them emails at ******************************** since within 30 minutes of the item's delivery on 10/06/23. poshmark states returns must be filed for within 72 business hours. poshmark blocked me from adding anymore comments or information to the chat between myself and the seller @elle140. therefore i sent along all the information to them. on 10/09/2023 they stated the 72 hours had passed, which it had not, considering the item was delivered 2 hours before 5 pm on friday, and monday was columbus day. in between was saturday and sunday, which are not business days. however, i continued to reach out to them via email, via social media such as instagram and ******** all of which i received automated responses from stating that the information would be passed along to the correct team. i have sent numerous videos as well as photos clearly showing the proof of damages, that the item i received was not as described or what i agreed to pay for. they auto closed out my return and only stated "item as described". considering they held the item at their authentication center for days, altering the delivery date by an entire week, why was i not contacted then about the damages so i could refuse the order? i do not want this item. i abided by the rules. i submitted the claim within the time frame. return policy states if item is not as described, a full refund will be given. i have asked for a return label since the date of delivery, to which i have not been provided. poshmark refuses to speak to me. i have attempted to contact them by telephone. the number states there is no phone customer support available. their voicemail box is also full. i am owed $1,455.20. anyone can compare the listing photos and description to the photos and videos i have provided and see that it is not as described. seller @elle140 harassed and accused me. the only thing poshmark said about this was an automated message stating to report and block the user. the next day ******************** released a revision to their anti bullying, no harassment toleration policy. user has had nothing done to them. ******************** has not said a word to me about either of this instances. seller accused poshmark employees of damaging or switching out the item, specifically stating that the handbag that poshmark sent me is not the handbag the seller sent to poshmark to authenticate.i have numerous more photos and videos i would like to send to bbb and would be happy to comply with any form of investigation that can help lead to a resolution. there is wear and tear on every single corner of this item, where the leather has worn and rubbed away. there is deep scrapes, scratches and abrasions on the button closure on both sides of it. the upper interior portion has leather rubbed away in multiple areas. the interior is filthy, as well as the upper flap portion. the lower leather loop flap portion has leather rubbed away and is scraped in multiple areas. the bag is heavily used with excess wear and tear that is clearly visible on all parts of the handbag, and the seller admitted to such in the chat. this is not like new
Business Response
Date: 10/18/2023
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #**d1f3c48ea15fa95c8b8c1a, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/18/2023

Complaint: 20714241

I am rejecting this response because:
the item was most certainly not as described. if something states "like new excellent condition no scuffs or marks", verbatim, and none of the photos show what i received , it is pretty clear it is not acceptable . the photos have been shared across the board and it is very clear the photographs depict obvious signs of wear and tear. however, i will list them once again for you: deep scratches and abrasions on all hardware, specifically the button closure. wear and rubbing away of leather on all four corners, a filthy interior, a filthy upper lining on the inner crevice of the flap, wear and rubbing away of leather on the leather fastener around the bottom hardware piece, wear and rubbing away of the leather along the upper lining and glazing cracks. not sure who claims to have "reviewed" the pictures, but anyone at all can compare them and see the damages. just because poshmark is refusing to admit their wrongdoing and outright refusal to uphold their own policies and attempting to commit theft and fraud does not mean i will let this go. how about also explain why , if my card was not saved on file in my user account of your app, and i specifically chose PAYPAL to run and process my payment form to then release to poshmark; why exactly did poshmark feel they were *********** process my card directly ? multiple things occurred here and your lies do not change the outcome.

Sincerely,

Winter Love
Business Response
Date: 10/20/2023
Upon further investigation, a response has been sent to the user via email on 10/20/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

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