Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,877 total complaints in the last 3 years.
1,061 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER DATE- Oct-11-2023 ORDER #*****a74b2780c80a6b88c90 ************************** Halloween Light Up Decoration WORKS!$25.00 - plus tax/shipping = Order Total: $35.20 I purchased this used item with listed damage as a small hole in the nose. The item arrived with crushed/ cracked hands and pieces of such in the bag ... I filed a request for refund, and POSHMARK refuses to refund based on the technicality that the item was "Auto-accepted" - meaning I did not file a complaint within 3 days. The facts of the item's condition at the time of arrival is irrelevant to POSHMARK, and I am stuck with an item that I cannot use, and POSHMARK and Seller are paid. In my original complaint, I advised POSHMARK that I was not home for several days before and after the date of delivery due to unavoidable circumstances. Poshmark responded citing a previous UNRELATED refund that was issued in a previous UNRELATED case, and stated that I therefore do not qualify in this case as result. The circumstances in that case were completely different and ( again) unrelated. Poshmark representatives as cited that Poshmark will not entertain the possibility of a refund based on the ***** as the delivery was AUTO-accepted.
Business Response
Date: 11/01/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #*****a74b2780c80a6b88c90. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor and to email any additional documents to ********************************.

As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/03/2023

Complaint: 20785297

I am rejecting this response because: POSHMARK IS ACTING IN BAD FAITH, and giving any excuse possible to maintain their position of denial. I indeed filed a complaint through Paypal, and Poshmark has not responded, not reimbursed to date. I have followed all POSHMARK procedures, which did not include contacting Seller, and was denied at every turb. At no time until their response to you has Poshmark ever advised me to contact the Seller. Poshmark is the broker of the sales, and as such, an agent ( party to the sale) to its sellers. Poshmark bears responsibility for interceding - at the very least- if the item arrives in worse condition and cannot be used. I sent my payment in good faith, and expect to be treated in the same manner, as any customer/client should.

Sincerely,

***********************
Business Response
Date: 11/07/2023
Upon further investigation, the user did not file a formal return case on the Poshmark App.
As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.
Additionally, since the user has opened a complaint with their payment processor, the user to work directly with their payment processor. Any additional documents can be emailed to ********************************.
Regards, Poshmark Client Service

Customer Answer
Date: 11/09/2023

Complaint: 20785297

I am rejecting this response because:
I am rejecting this response because: POSHMARK IS ACTING IN BAD FAITH, and giving any excuse possible to maintain their position of denial. I indeed filed a complaint through Paypal, and Poshmark has not responded, not reimbursed to date. I have followed all POSHMARK procedures, which did not include contacting Seller, and was denied at every turb. At no time until their response to you has Poshmark ever advised me to contact the Seller. Poshmark is the broker of the sales, and as such, an agent ( party to the sale) to its sellers. Poshmark bears responsibility for interceding - at the very least- if the item arrives in worse condition and cannot be used. I sent my payment in good faith, and expect to be treated in the same manner, as any customer/client should.
Sincerely,

***********************
Initial Complaint
Date:10/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold my shoes on poshmark on September 15th, but I don't know why he blocked my account. After blocking, I redeemed my balance on October 17th, they said that I could receive my balance within 3 days, but it has been many days now, I asked my bank, but I did not receive this order. I need an explanation from them
Business Response
Date: 11/03/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/27/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Oct. 3, 2023 and **** informed me that it was shipped back to the sender. I have reached out to Poshmark in 4 different emails and no one is helping me to get my order or give me a refund. No one has responded to me at all. Order Date October 03, ************* 651a3c06bee4b0c56e5f4e1b
Business Response
Date: 10/31/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 651a3c06bee4b0c56e5f4e1b. A refund in the amount of $35.86 was issued to the user on 10/24/2023 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/25/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 10th, 2023 I purchased a pair of boots for $617. The boots were then sent to Poshmark to be authenticated and then sent to me. When they arrived on October 24th, 2023 I was very excited. I bought them for an event, but discovered my item was not as described. (I will attach the listing below in the photos). Nowhere in the listing did it mention the stitching issue on the shoe, if they were brand new & authentic then why is the threading coming off before use ? With ONE try on spores formed on the shoe. In the photos you can see inconsistencies with the stitching as well. They range from large to small spacing in between. I own luxury leather sneakers, if anything they crease, but it looks as if the color faded a bit. These boots originally sell for $1600, I was told by the seller that my expectations for luxury brands are too high (I will attach conversation as well). Again I already own luxury brands and if theyre brand new the leather shouldnt be affected with a try on. My concern is the listing. Regardless of the purchase these defects were not listed. Therefore I wasnt aware of these defects before buying. I figured that would be enough for a return but it was rejected. So Im seeking help here. All of my photos that are attached will be timestamped. They will show these issues were 1. Not mentioned in the listing and 2. Present before I touched them. Im disappointed because I really liked Poshmark as a platform. Ive used it many times but they are starting to allow so many venders to sell copys and price them high with authentication. With technology I feel like we can get rid of scammers at this point. I feel like the scammers are being valued over the customers and thats disappointing.
Business Response
Date: 10/31/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/04/2023

Complaint: 20780802

I am rejecting this response because: your response is clearly a lie. Everything is time stamped, at this point this response is a warning to others because we are aware of the runaround someone receives when doing business with Poshmark on BBB.
Buyers please be warned, just buy from reputable companies that offer a warranty, the back and forth isnt worth it at all. Most luxury brands offer warrantys that will accept your return and replace the items if they are flawed or theres damage. When youre done or tired for the item, use posh to sell. Dont buy Poshmark just use it to sell.

Sincerely,

*********************
Business Response
Date: 11/08/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user under a different email address. The one provided here does not match the one that user used to send communication to **********************.
Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards.
We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************.
Regards, Poshmark Client Service

Customer Answer
Date: 11/11/2023

Complaint: 20780802

I am rejecting this response because: Im not wasting my time going back and forth with a company who has a large amount of unresolved BBB cases. It isnt worth my time. Ive already presented my information. As stated before it is clear that Posh needs to reevaluate the purpose of their business. Poshmark is a third party business that people use to sell items. The authentication and protection buyers policies need work, clarification and improvement. There needs to be more options when posting the listing as well so sellers can be specific on the listings.

Sincerely,

*********************
Initial Complaint
Date:10/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to return an item of clothing to POSHMARK which wasn't described correct in the internet
Business Response
Date: 10/31/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/31/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Customer Answer
Date: 11/01/2023

Complaint: 20780350

I am rejecting this response because:
I can't follow their instructions.
For example ITs says on the web, they don't tell you the web address.

Sincerely,

*******************
Business Response
Date: 11/03/2023
Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App.
As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.
Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/19 I purchased an ********* **** boot size 39, which supposedly equals to 8.5 in us sizes. I used affirm for this purchase. I received the boots and the boots seem to be smaller than described. I tried them on and it did not fit. Therefore as mentioned in the Poshmark email, if the boot is not as described. They will assist me with my return. I reached out to them and the seller. The seller was very argumentative in how the boot was as described, which is not. These boots run small, the person did not mention that. The seller still exhausted that they are true to size. When they weren't! I also reached out separately to poshmark team and they reviewed my case. And won't assist with me getting a refund because of the description was given. However, the description is incorrect. These boots runs small! Is in every review, that I have researched after the matter. Unfortunately I trusted into people being an accurate seller. I would like to just receive my money back. I have an item that does not fit and I don't want reenlist with a company who won't ***** me my refund. I don't ever want to purchase from this site! I would like my money back.
Business Response
Date: 10/31/2023
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:10/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a 5 star buyer and seller my closet has fashion jewelry, fashion scarves and used clothes or new with tag that dont fit me so I decided to sell them. I have recently sold 2 scarves and a pair of earrings to 2 different customers. Items got delivered today and accepted by buyer however Poshmark decides to go ahead and restrict my account without further explanation other than counterfeit item's in no moment so have sell anything with brands on them. How convenient for the company to take their Poshmark fee but not processed my seller payment. This site is a scam.
Business Response
Date: 10/31/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/26/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/01/2023

Complaint: 20773120

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 11/02/2023
I sold this merchandise thru Poshmark shipped them to costumer. One day before customer received order ********************** stated they cancelled the order because reason they gave it might be counterfeit. To clarify its not is just fashion scarves. As you can see in the picture I attached they charged the amount shown and took their percentage, however when they cancelled the order they didnt pay my sales money. The customer send me a text message saying she was so happy with purchase and wanted to pay me. Well Poshmark deactivated her account as well stating that solicitation of payment outside their app is violating their terms. Im asking Poshmark to release my payment for sales they did the same thing with another product I sold previously so I feel they are just scamming people with their money.
Business Response
Date: 11/08/2023
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with the user's account. Our support team has thoroughly investigated the case and has deemed that the [listing / item] is not authentic due to inaccuracies within the stamping, logo, and materials. For that reason, the user's account has been disabled. If the user would like to appeal the decision or can provide additional proof of authenticity, we kindly ask that they contact our support department at ********************************.
Please note that Poshmark prohibits the sale of replica + counterfeit goods. This includes: any listing that bears the brand or logo of a company or designer, but was not made or authorized by that company or designer or using a companys name or trademark in way that *** confuse buyers about the item's origins, or confuses buyers into believing that you or the item is affiliated with, sponsored by, or endorsed by the trademark owner.

Regards, Poshmark Client Service
Initial Complaint
Date:10/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I enrolled in a beta program for Poshmark sponsored listings called "Promoted Closet". They offered this free for beta users. You were required to enter a budget to enroll, but they were clear you would not be charged until after the free trial was over. The free trial ended and they began charging me, but I was not notified in any way that a) the free trial was ending or B) before any of the times I was charged.09/30/2023 $11.86 10/07/2023 $20.00 10/14/2023 $19.99 They charged me 3 times within the span of 1 credit card statement, so I did not notice and sign in to cancel Promoted Closet until then. But even if you cancel with budget remaining, it doesn't end the promotion. It continues to run and spend money through the end of that billing period - even after you've indicated you'd like to end the promotion and any ad spend immediately. This deviates from every other marketplace advertising platform - Amazon, Etsy, et al. I first reached out to Poshmark 10/12/23, asking for a refund for the 9/30 and 10/7 charges - then total $31.86, explaining I was upset, and that $31 is a lot for me since I've been laid off. They "sincerely apologized". I responded asking again to please refund the charges. They said I agreed to the beta terms and was "asked to note the rate and frequency at which you will be charged after the free trial or promotion period ends" and offered a $10 Posh credit. I asked to speak to someone who could help me with a refund for those two charges, as well as the now pending October 14th charge. The same person, ****, "manager of ****** Services", responded, again refusing to refund me and offering only the $10 credit. I replied that their refusal to refund, despite inadequate customer notice and it being a new, un-tested beta program, amounts to bad business practice, and that if they did not resolve the issue, I would report them to my local consumer protection office and the BBB. It has been 5 days since that email. They have not responded.
Business Response
Date: 10/27/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/25/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/28/2023

Complaint: 20772043

I am rejecting this response because: they said they send sellers an email before the trial ends and charges begin. I have triple checked my Inbox and my Spam folder. I received no such email. They gave no notice. And they again refused to refund the charges.

Sincerely,

*********************
Business Response
Date: 11/03/2023
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the Promoted Beta Closet program. Sellers are notified before a campaign is over or is ending soon. We are unable to provide a refund as the campaign was not cancelled in time.
This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 11/03/2023

Complaint: 20772043

I am rejecting this response because Poshmark has provided no proof that I was notified that I was about to be charged. I did as they instructed, triple checked my email and spam folder, and there was no communication. They basically responded, "yes, there was" which is not a satisfactory response.

Sincerely,

*********************
Initial Complaint
Date:10/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought shoes in POShmark , the shoes was described as size 7 but it fits bigger so I want to return them because its a lot bigger I just cant spent $87 that I cant used . I paid them thru affirm who financed the purchase with interest . Poshamark thats the site refused to give me a refund . I felt I was misrepresented.
Business Response
Date: 10/27/2023
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #***d8e581fc0566d5a298cb8, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 10/27/2023

Complaint: 20771096

I am rejecting this response because:
Please read the communication between me and the seller before purchasing the shoes. Yes it was described as size 7 but I asked the seller if they run true to size. The seller said the size 7 will fit a US size 7.5 to 8 . My husband shoes size is 8 but when we received the shoes and husband tried them on it was bigger than size 8 it fits more like a size 9 to 9.5 . There was misrepresentation on the part of seller . If only he told me right there and then that it fits like a size 9 . I will not bother to purchased . I attached photos of how the shoes fits . Pls review. Thanks
Sincerely,

*************************
Business Response
Date: 11/03/2023
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/03/2023

Complaint: 20771096

I am rejecting this response because: Poshmark allows seller to mislead consumers and thats illegal. They should have reviewed there policies. Will consult a lawyer if not settled . I only want a full refund because I dont want to sell back the shoes I bought in same site because Im gonna loss 20% and nothing will be left on my side . And besides I bought the shoes thru financing (affirm) and Im also paying interest . Poshmark doesnt understand how its hard to loss money. For them it may not be a lot but for me who struggles to make a living its big deal. I just want a full refund

Sincerely,

*************************
Initial Complaint
Date:10/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Aug 27th, 2023. I ordered a pair of pants from Poshmark. When I received them, they were not as described. Poshmark refused to give me a refund. I then filed for a refund through Paypal. ****** said I would get my money back, so long as I returned the jeans. I sent the jeans back to the seller. ****** then refused my return because I was supposed to send it back to Poshmark headquarters, not my seller. I had no idea. I would like my money back, because I was sent the wrong item and tried to return.
Business Response
Date: 10/27/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any documentation that proves the item was returned to the seller. It is highly recommended that the user contacts ********************** support and provides all supporting documentation as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.
Regards, Poshmark Client Service

Customer Answer
Date: 10/30/2023

Complaint: 20770686

I am rejecting this response because:

Poshmark has not made any effort to help me with this return. I am attaching proof that my item was returned to the seller.

****************************************************************************************************************************************
I am also attaching a screen shot.

I have attached correspondence I had with Poshmark about the return in question as well.

Sincerely,

***************************
Business Response
Date: 11/01/2023
Upon further investigation, the user has opened a complaint with their payment processor for order #**ebae067939e4bf5362c2ad. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor and to email any additional documents to ********************************.

As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/02/2023

Complaint: 20770686

I am rejecting this response because:
I have already tried to get Paypal to refund me. They rejected me because they said Poshmark told them I didn't return the items to Poshmark. I returned it to the seller.

Can we contact Paypal to get my return?

Sincerely,

*********

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