Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Poshmark.com

  203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

• 

  Poshmark

  305 1008 Homer St Vancouver, BC V6B 2X1

• 

  Poshmark.com

  203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2023, I bought a used ***** Vuitton purse. The advertisement showed an authentic used LV purse with the sewn in ********** number for $705.00. The purse arrived and its an obvious fake brand new purse without a legitimate label or ID number. I immediately reported the purse as fake. Under the POSHMARK PROTECTION, Im *********** a free authentication, the purchaser has to accept the ***************************** holds the money for three days. I did not accept the purse, again I said it was a fake & I wanted a refund. Assuming Id get a refund, I stupidly bought a second ****************** purse for $800 thinking I wouldnt be scammed twice. It was advertised as an authentic ***** Vuitton. A few days later, I took the first purse to Dillards, a reputable dealer of new ***** Vuitton ************* said it was definitely a fake LV, not authentic & I advised POSHMARK of such. In the meantime, I received an email from POSHMARK that they stand by their *********** NOT *********** a refund. *** filed several disputes & continue to send disputes, to no avail. I asked them if they would look at the ************ wont. Ive accused POSHMARK of being in on the scam. I then got an email from @jeffmmr08, a seller on POSHMARK, that the purse was on its way. I jokingly replied that it better not be a fake. He didnt reply & immediately turned to *************************** was paid. I continue to send disputes on both ********** turned in both sellers, ********************** to POSHMARK & have heard nothing. These scammers advertise authentic ***** Vuitton purses & deliver obvious fakes. I only bought the second purse thinking my $$ on the first purse would be refunded. Now I have $1,680 financed through ASSIST @ around $200 a month & two fake purses. Im taking the purses to ****** in ********** to see if they will give me something in writing that they are not authentic. I also filed a dispute with ASSIST. Im not getting anywhere with ******* afraid Im out $1,680 that I cant afford.

  Business Response

  Date: 11/03/2023

  Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with order #:
  65261e85ef1ef7ba771e006e. Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards and the item was purchased from an official, authorized retailer.

  We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************.
  
  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20792663
  
  I am rejecting this response because:
  I was told by ********, a reputable seller of new ****************** handbags, that the first bag for $705 is definitely counterfeit. They were unable to put it in writing because they didnt sell the bag.

  When the two bags I purchased are compared with an authentic Louis ******* bag, they are obviously counterfeit. With respect to the second bag for $800, POSHMARK emailed me a return label on 11/01/23. The purse was sent to POSHMARK within 24 hours.
  

  I dont believe I was afforded any of the post-purchase benefits offered by POSHMARK on the first bag. I live in ******, *******, and cant find anyone who authenticates designer handbags. Im *********** a free authentication by POSHMARK since the bag was over $500.

  Under the POSHMARK Protection Plan, I was 1) required to accept the bag, which I never did.  
  2) I am *********** a free authentication since the bag was over $500, and 
  3) I was not given the three days before the money was funded.

  I feel the website for POSHMARK, especially with respect to complaints, is very difficult to navigate. My daughter, who is very technically savvy, agreed.

  Thanks for your help.

   

  Sincerely,
  
  *************************

  Business Response

  Date: 11/09/2023

  As stated in our guidelines, most pre-authenticated items are sourced and shipped directly from verified independent suppliers/resellers who have been carefully vetted by the Poshmark team. We stand by the authenticity of these items and the steps taken by the seller to ensure a safe, secure, and timely delivery to you.

  As stated before, we welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. All documentation can be emailed to our support team at ******************************** for review.
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number with Poshmark is 6522d7c12b9ba461f3eccc8c. I sold a purse to a lady and when she received the purse, she claimed that it was too small and she couldn't use it, even though I had "mini" in the listing tag. Poshmark decided to let her send me back the purse and refund her the money. When she sent the purse back to me, it went back to her (I think because of a missing letter in the city in my address) and now Poshmark has the money. I have contacted their support email several times with no reply. I tried contacting them through ******** and was told to fill out a form, which required my credit card (I refused to give it). Now, I can't get a hold of anyone and the funds are "pending" and the buyer has my purse. The buyer has not responded in the messages where I am trying to get help. I feel completely screwed by this company. Order #: 6522d7c12b9ba461f3eccc8c Order Date: Oct. 08, 2023 I have uploaded documents that show the order page, the shipping (where the purse went back to the buyer's house in *******), and the conversation in the ******** messenger between Poshmark's customer service.

  Business Response

  Date: 11/01/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/28/2023. For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:10/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***********************, and my account name is punkgrrlstipeti. I sold one of my bags on poshmark, which is Saint Laurent's, and I did receive $240, but I don't know why the account balance is unusable. Moreover, I can no longer continue to sell the items I don't need, which shows that my account is blocked, but I don't have any violation, I think they may want to take my money away, I plan to redeem my balance, but my friend said that the balance it redeemed has been nearly two weeks, and it hasn't reached its bank yet, I suspect this is a scam, I hope it can unlock my account. I want to buy a dress that I like and I also need to reconsider using poshmark, I think they are a scam!

  Business Response

  Date: 11/01/2023

  Poshmark appreciates you bringing this to our attention. Our team has detected a security issue linked to this account, and for security measures have put the account under a temporary extended hold while our team conducts a thorough investigation.

  Regards, Poshmark Client Service

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20792205
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  I didn't break any rules, poshmark is a scam, it doesn't want to unblock my account, so I decided to stop using poshmark, it's a piece of shit

  Business Response

  Date: 11/03/2023

  Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What the h*** is poshmark doing?!I learned about this second-hand trading platform with my friend, and we sold the items we didn't need on it. I sold a piece of clothes on September 12th, and I should get 231 US dollars, but after I finished selling, poshmark blocked my account, and I can't continue to use this account to sell my items. This is crazy. Today, I wanted to use the balance of my account to buy my favorite bag, but it didn't even allow me to use it. I hope it can give me an explanation and restore the use of my account

  Business Response

  Date: 11/01/2023

  Poshmark appreciates you bringing this to our attention. Our team has detected a security issue linked to this account, and for security measures have put the account under a temporary extended hold while our team conducts a thorough investigation. Once completed, a support team member will be reaching out to the user via email. 
  
  Regards, ********************** **************

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my poshmark account name is ******** I sold a piece of clothing on September 18th, my actual income is $120, but I don't know why poshmark blocked my account. Today, I want to use my balance on poshmark to buy a piece of clothing I like, but it doesn't allow me to use the balance, I don't understand, I hope it can unseal my account, thank you. I really don't understand why they would do this. Are they trying to take my money? Now I want to sell another dress that I don't want and can't sell,

  Business Response

  Date: 11/01/2023

  Poshmark appreciates you bringing this to our attention. Our team has detected a security issue linked to this account, and for security measures have put the account under a temporary extended hold while our team conducts a thorough investigation. Once completed, a support team member will be reaching out to the user via email. 

   

  Regards, Poshmark Client Service

  
  

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Poshmark customer, selling multiple items. Since signing up a few weeks ago Ive sold two. Both times, the item sold was packed with care, and mailed out within 1 day 1/2. The last item sold was a purse which was shipped out the morning after the day it sold. Per Poshmarks terms and conditions, the buyer has 3 days, 72 hours, from delivery date to either notify them of an issue or accept the item, releasing the funds to the seller. As if 3 pm 10/27/23, Poshmark is in direct violation of its own terms and conditions. In this instance, the buyer has received the item, however has not accepted it nor did they ship it back or mention an issue. *** received no notification of an issue nor correspondence. Basically my item was stolen as I see It. Im writing to request payment in full immediately, as they are currently in breech of their own contractual obligations.

  Customer Answer

  Date: 10/30/2023

  Im writing to inform you that complaint has been resolved. No further action is necessary at this time. 
  
  Thank you, 
  

  ***** D

  
  

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a dress on poshmark on September 19th, and later delivered it. I want to buy a pair of shoes I like on poshmark, but it shows that my account is blocked, so I can't deal with it. I don't understand, I hope they can explain!My platform account is ************** I want them to unblock me. I want to buy shoes

  Business Response

  Date: 11/01/2023

  Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item to a customer on ********************. The customer complained to ******************** claiming the item wasn't authentic. I sent both an email and a certificate from a 3rd authenticator stating the item was AUTHENTIC. Poshmark didn't answer any of my emails that showed proof of this and deemed my item fake. The customer got to keep my necklace and I received no payment. I've tried messaging poshmark through email and instagram and they will not respond. I want my money back.

  Business Response

  Date: 11/01/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/01/2023. For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I've spoken with poshmark and they have refunded me. Thank you
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ID was 65312df04fab7b1efd2859bb Events: I ordered a pair of used shoes from Poshmark on 10/19/23. The shoes I received were the correct item in the correct size however the lining of the shoes had significant damage and did not lie flat and therefore the shoes were not wearable. I filled out the form on the Poshmark website to complain that I had received damaged shoes and included a photo. They replied on 10/23 and applied a $5 credit to my account as a courtesy but did not allow me to return the shoes. Their email said the shoes had been advertised as the correct size and therefore the shoes were not eligible for a return. Their email did not at all address the issue that the shoes were damaged and not wearable. I emailed again and stressed that the reason for the return was not that the size was wrong, it was that the lining of the shoes was damaged and therefore the shoes were unwearable, and I offered to ship the shoes to Poshmark (at my own expense) so that they could verify the damage. They emailed me a second time to say that the shoes had been correctly advertised and that I should have asked questions to make sure they would be OK. Apparently I was supposed to have asked the seller if the shoes would be in a wearable condition which was not a reasonable expectation. The opposite is actually true - I had a reasonable expectation that I would be shipped shoes that I would be able to wear. I would like to mention that I have purchased used shoes from several sites in the past and never had a problem, including a different pair that I bought on Poshmark also on 10/19 that is in excellent condition and that I am very happy with.

  Business Response

  Date: 11/01/2023

  Poshmark appreciates you bringing this matter to our attention. Upon further review of order #*****df04fab7b1efd2859bb, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.
  
  Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20789779
  
  I am rejecting this response because the lining of the shoes is truly damaged and truly makes them unwearable, and if they are not able to understand that from the photos then they should allow me to ship them the shoes so that they can verify the damage. 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 11/03/2023

  Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is as described. 

  Any additional questions or concerns can be emailed to our disputes team at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20789779
  
  I am rejecting this response because:   the item is damaged and was not advertised as damaged, therefore it is not as advertised
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off I asked for proof of purchase before the item even arrived and it was constantly ignored. Suddenly a proof of purchase is now provided from a random website? Lol Yes **** at Saks ******* ** store said this item is not authentic but its a good fake. Just because you have tags and a dust bag doesnt make it authentic. Show me something from the brand saying its real?!? Not some random website you ordered from. You didnt post a receipt from Saks Neiman a Nordstrom Bloomingdales etc.. I simply want to return this item as it is not authentic.

  Business Response

  Date: 11/03/2023

  Poshmark appreciates you bringing this to our attention. Poshmark is currently reviewing the user's claims.

  Regards, ********************** Client Service
  

  
  

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20788104
  
  I am rejecting this response because: you all sold me a counterfeit item and denied my return since it is a verified store by Poshmark. They stole my money. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/09/2023

  A response has been sent to the user via email on 11/09/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20788104
  
  I am rejecting this response because: Poshmark was sent a letter from employee at Saks Fifth Avenue. Poshmark never replied to my evidence and denied in the seller favor because theyre a trusted seller with pre qualifications. The ruling was done unfair and I have been waiting to return this item for weeks.
  
  Sincerely,
  
  *****************