Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,881 total complaints in the last 3 years.
1,062 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Poshmark on November 1st to buy a nose cover for a 2011 ***** CRV. I received the item fast but when I opened it it was missing the direction and the mounting screws and it was too small for my car, I fell the cover is for a civic in a box for a CRV. I contacted the seller and she first told me the cover didn't have any and I should ****** it. Later in the conversation she told me it was in the box. I don't understand the change. The order number is 65425bcc013d2a5c0c689cf6 and cost me $119.79. I contacted the Poshmark customer service and they said they review the problem and didn't see an issue but how can a mis-advertised and incomplete item be right. The Poshmark just sided with the seller to for no reason.I just want to return a junk item that I feel I was ripped off.
Business Response
Date: 11/14/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #*****bcc013d2a5c0c689cf6. A refund in the amount of $119.79 was issued to the user on November 8th to the users original form of payment.
Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:11/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was going to post some items that I am selling on Poshmark to make extra money. I went through a long process to list me items. They were supposed to put my items for sale to buyers on their website. Instead Poshmark told me that in order for them to add my items that I am selling I would have to send them a debit card from **************** and also send Poshmark $500. This is obviously a scam that the Better Business Bureau should investigate for fraud.
Business Response
Date: 11/14/2023
Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com or 2017poshmark.com).

If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.

If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:
What is a Phishing Email: support.poshmark.com/s/article/370319397

What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark Client Service
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a seller on Poshmark. A buyer tried to scam me by returning shoes that were damaged when I sent them in perfect condition. I sent all the information and pictures necessary to Poshmark and they have not responded. Im extremely upset and need Justice.
Business Response
Date: 11/14/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:11/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/01 a user purchased a navy Sezane sweater from me. I packaged and shipped the item same day with delivery expected on 11/06. The user then placed a package hold, meaning the item was rerouted to their closest post office at their request. I reached out to the user in case this was incorrect, but they confirmed they had indeed placed that hold and gone on vacation. The package has been delivered, but since **** system shows as held at post office due to customer request the 72 hour countdown has not begun. I reached out to Poshmark support who mentioned to wait 2 weeks before next steps. Poshmark is in direct violation of their own policy. 72 hour acceptance period after delivery. Please release my funds.
Business Response
Date: 11/13/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/09/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/14/2023

Complaint: 20837039

I am rejecting this response. Poshmark informed me that there is nothing they will do to resolve this issue at this time. The package had been delivered to the customers specified location since 11/06/23; it is now 11/14/23 8 days after delivery and 5 days after their required earnings release. Poshmark T&S specifies a 72 hour hold prior to releasing earnings, therefore Poshmark is not abiding by their own policies.

Sincerely,

***********************
Business Response
Date: 11/16/2023
Regarding the user's response, a reply from our team has been sent to the user via email on 11/16/2023. The user is currently being assisted by our team via email. For any additional questions or concerns, it is highly recommended that the user continues to engage directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/20/2023

Complaint: 20837039

I am rejecting this response because there is NO business resolution. The package was delivered on 11/06/23 and it is now 11/21/23. At this time it is clear Poshmark does not abide by its own T&S including releasing sellers funds within 3 days of delivery. Product has been shipped, delivered and payment has not been released. Please do not respond to BBB with a dishonest response as this issue is NOT resolved, nor have any of my recent emails been responded to.

Sincerely,

***********************
Initial Complaint
Date:11/07/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Poshmark about a harassment and bullying situation. User PM_shop is harassing people including my daughter and my cohost. She on live called me a loser in front of over 150 other people and potential customers. She has on her live flyer my daughters name and is telling people they will be blocked if they associate with any of us. On her live she threatened me physically saying she wanted to physically fight. Cyber bullying is unacceptable and poshmark was contacted. They did nothing.
Business Response
Date: 11/13/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/12/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:11/06/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 4, 2023, I created my Poshmark account under the username @liuyan0825 to list items for sale, specifically 11 items comprising 10 clothing items and 1 electronic device. It's important to note that all these items were acquired through legal means and were listed for sale on Poshmark solely because they were no longer needed in my possession. To my delight, I successfully sold one of these items on November 5, 2023, and promptly shipped it to the buyer on the same day, adhering to Poshmark's guidelines for efficient service. However, my satisfaction was short-lived when, on the evening of November 5, 2023, I discovered that all my listings had mysteriously disappeared from my account. Moreover, my attempts to list a new item were met with a distressing error message that read, "Sorry! You cannot currently perform this request. Please reach out to Poshmark Support for assistance." It appears that my account has been suspended or restricted, though the most disheartening aspect of this situation is that I have received no communication from Poshmark regarding this issue, either through the app or email. The sudden suspension of my account without any explanation or prior warning is, in my view, unreasonable and has left me feeling both frustrated and perplexed. I kindly request the immediate reinstatement of my Poshmark account, @**********. I believe it is only fair that I am provided with an explanation for this suspension and an opportunity to rectify any issues that *** have led to it. I have been a responsible and compliant user of ********************** and have always adhered to your platform's policies. I hope that we can resolve this matter promptly and amicably. Please do not hesitate to reach out to me at ******************** if you require any further information from my end. I look forward to a swift resolution to this issue and the reinstatement of my account so that I *** continue using Poshmark as a platform to sell my items.
Business Response
Date: 11/13/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account, and for security measures have put the account under a temporary extended hold while our team conducts a thorough investigation.
Regards, Poshmark Client Service
Customer Answer
Date: 11/13/2023

Complaint: 20834593

I am rejecting this response because: My Poshmark account has been on hold for over a week, and I am seeking information on when the investigation is expected to be completed. Your prompt response on this matter would be greatly appreciated.

Sincerely,

*************
Business Response
Date: 11/16/2023
Regarding the user's response, these cases are handled on a case by case basis. Once our team has come to a decision, the user will be notified via email.
Regards, Poshmark Client Service

Customer Answer
Date: 11/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark is not giving my item back. They have decided to cancel a sale of sneakers that the buyer has in his possession but left me without the items back and without my sale.
Business Response
Date: 11/13/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/13/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered boots described as riding boots. For riding. When I checked the original manufacturers website they are sold as riding style boots designed for stepping out. So absolutely not riding boots - these are casual wear boots. I notified Poshmark and although their Posh Protection covers items not as described they denied my request to cancel the order and issue a refund.
Business Response
Date: 11/13/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/06/2023 with the following message:
The item has already been shipped we cannot cancel your order.
Wed like to let you know that if this order is not as described within the listing, is the wrong item, or is in some other way not as described, you can report the problem to us within 3 days of delivery through the app or on the web. If you find that the order is not as described once it is delivered, please be sure to open a return case within the 72 hour period and do not accept the order unless otherwise advised.

Kindly note that our policy for refunding an order that is not as described is only applicable once the order has shipped and has been delivered to the buyer. If the buyer inspects their order and finds that it is not as described, then they are welcome to open a formal claim to return the order.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/14/2023

Complaint: 20834425

I am rejecting this response because:
The item sold is totally not as advertised. Item listed as equestrian *riding* boots. They are not. Per the mfr website Ariat **** boots are equestrian STYLE boots, meaning not for riding. The website also describes them as "for stepping out" again, definitely not for riding. They were also listed as "like new" condition, "worn only once to dinner". Must have been some dinner judging by the many scratches and dings on these boots and to top it off, there is something stuck on one sole (poop?) Please see photos attached. I've again requested return postage and a refund.

Sincerely,

***********************
Business Response
Date: 11/16/2023
Regarding the user's response, the case for order #************************ is currently pending review. Once our Disputes Team has come to a decision, the user will be notified via email. The user may email us at ******************************** to provide any additional information which will be added to the case review.
Regards, Poshmark Client Service

Customer Answer
Date: 11/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My return has been accepted and payment refunded. Thank you for your help!

Sincerely,

***********************
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct. 13, 2023 I used the "make an offer" feature on Poshmark for a skirt. I was countered on the 16th and accepted. However, the counter was actually for a second skirt that I never put an offer in on. I received both skirts. I immediately contacted the seller asking why I got **********. I did not hear back from the seller until I escalated the dispute to Poshmark. The seller responded to the effect of sorry, you accepted. Poshmark subsequently released the funds to the seller while the dispute was still ongoing. At this point, I emailed Poshmark directly to continue to get resolution. The final response from Poshmark was to resell the item on their website. They never answered my questions or tried to help in any way. The seller called the second transaction a "counter", and Poshmark even said that releasing the funds was an accident. I have attached a screenshot of the initial conversation with the seller and the email chain with Poshmark. I am seeking a full refund and return shipping for the second skirt.
Business Response
Date: 11/13/2023
Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App.
As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.
Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/14/2023

Complaint: 20833408

I am rejecting this response because:
I initiated the return procedure on the day I received the item in accordance with the return policy on the website by contacting the seller through the Poshmark app (first attachment in uploads). The seller did not respond and I then escalated the conversation to Poshmark and followed up with emails (second attachment in uploads).

Sincerely,

***********************
Business Response
Date: 11/16/2023
Regarding the user's response, order's placed through Make an Offer are binding. Details of our policy can be found here: *******************************************. So long as the item matches the listing description, the order is unavailable to be returned. This includes cases in which the user has made an accidental purchase or changed their mind about an item.
Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service
Customer Answer
Date: 11/17/2023

Complaint: 20833408

I am rejecting this response because:
If you look at the original complaint, I never made an offer on the purchase in question. The seller countered with a second item. How can you counter when there was never an original offer? This is a deceptive practice that I refuse to accept.

Sincerely,

***********************
Business Response
Date: 11/29/2023
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the order. This case has come to a conclusion.

Regards, Poshmark Client Service
Customer Answer
Date: 11/30/2023

Complaint: 20833408

I am rejecting this response because:
Poshmark continues to refuse to answer my question regarding the order and only points to their vague policies which do not provide guidance. Once again, how can I receive a counteroffer when an original offer was never made?

Sincerely,

***********************
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I listed a purse on their website. The purse was as is. I immediately had a buyer so I mailed it to her. She asked me about a crossbody strap that she knew I had for this bag. She told me she was going to return it because no strap. Never will I sell there. Its ridiculous. Because the purse didnt come with a strap I am penalized.
Business Response
Date: 11/13/2023
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.
Regards, Poshmark Client Service

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Poshmark.com is NOT a BBB Accredited Business.